Absolutely Outstanding

This hotel exceeded expectations at all levels. The room was spacious, clean, and well provisioned. We received an upgrade. Our butler, Gabriel, saw to our every need and anticipated anything we could have wanted. The entire staff went out of their way to be helpful. Everyone was friendly in a genuine manner. The restaurants had varied menus and every meal was delicious and well presented. The buffets had a wide selection of food to appeal to every taste. The grounds and landscaping are bea [... read more]utiful and a pleasure to walk through. Mini taxis are readily available to take you around the resort, which is a bit hilly in some parts. The pools and beaches are lovely and not crowded. There are staff around who will bring you drinks whenever you want them as you relax in a lounger. Nightly entertainment is well organized and interesting.

Great resort too bad it’s changing to a kid place

Super clean with amazing staff. Nothing disappointing about this place. They are changing the guest model in May 2018 to include children. We prefer adult only resorts so we are a little sad and probably won’t return for that reason. Fantastic resort and holiday

Second trip to this amazing resort..

Cayo Levantado is an amazing resort, for those who want relaxation, seclusion, and wonderful service. Staff are always accommodating, the service is impressive, ant the resort grounds are beautifully manicured. I would highly recommend this resort to anyone looking for something a little off the beaten path in the Dominican. Service, food choices, and facilities at the resort are all top shelf. Transfer times are reasonable, the Samana airport is small, but very efficient.

Vacation paradise 🌴

Everything about the resort exceeded our expectations! Staff were fantastic, beach...breathtaking, food was fantastic, room was huge (and spotless) The only sad part is that they are changing it from an adult only resort to family friendly in the spring.

Absolutely the best yet

I've read previous comments about the poor air conditioning and it is true. But if you can get past that, this is a great resort, the best that my wife and I have experienced. Yes, the beach is small but it is not crowded and there are plenty of beach chairs to go around. Resort staff are GREAT! They are cheerful and have high customer service awareness. Although tipping is not asked for, it is very much appreciated. Our room - 27203 - was very roomy, very clean but again the air con [... read more]ditioning worked well only at night time. With that thought in mind, we were never in our room during the day, we were outside all the time on the beach. The food was excellent. Buffets had great food and lots of choice and all the wine/drink you wanted. Specialty restaurants were great with excellent food. But again, the air conditioning in the restaurants was not working well at all. Check-in and check-out was efficient and problem-free. The boat ride transfer back and forth is only 15 - 20 minutes but I can imagine it might be a bit of an adventure if there was a storm during the ride.... I had perfect weather so had no problems to report. One hour bus ride to the airport is interesting site seeing: landscape and driving through small villages. We are for sure coming back to this resort!

We LOVED it!!

This is a top-notch resort in an absolutely breath-taking location! Our room was upgraded to a superior junior suite with an ocean view as it was my birthday. There was a birthday banner on the door and a bottle of champagne and chocolates inside. The island is not very big so everything is conveniently located, plus there are golf carts at your service 24 hours if you don't wish to walk. We were thrilled that there are 2 beaches! One with boisterous rolling waves, the other calm turquoise wat [... read more]er and golden sand. The main pool is also right by the beach, as is the lunch buffet. All our reservations for the 4 a la cartes were already taken care of for us when we arrived. The staff are kind, helpful and cheerful. We wished we could have stayed longer!!

It was the best vacation my husband and I had in a long time, if ever.

This was the third trip to the Dominican Republic, Each time we choose the Bahia Principe, but the Bahia Principe Cayo Levantado is the best of all. We were a little hesitant, because we are both 84 years old and it is pretty hilly and curvy. But we had no problem at all. Transportation from our Beach Villa to where ever we wanted to go, was available in minutes.Our butler Jose did everything for us to make our stay memorable.At the buffet, service was excellent, the girls and guys were always  [... read more]smiling and very helpful. We went to the ala Cart restaurants, also every waiter was friendly and helpful. Mr. Manaury who served us at the Medeteranian, also at the Portofino will be for ever unforgettable. About the food, in my opinion, is equally good at the buffet, as it is in the a la cart restaurants. The only different is, at the buffet you have more choices. The matress and pillows were very good, no problem with sleeping. Liza the young woman at the reservation desk for the a la cart restaurants. was outstanding for us, we had many conversations with her, she always took time to answer many questions we had. She has a very nice personality. We also met very nice people, like Mary and Chris, also Kim and Darryl, we will keep contact with them after our return.

EXTRAORDINARY – You will not be disappointed!

My husband and I went to the Luxury Bahia Principe Cayo Levantado from Oct. 9 – 16th. We loved it! From the very minute we walked onto the shuttle bus to transport us to the Luxury Bahia Principe Cayo Levantado hotel lobby, before boarding the boat to take us to the island, right down to the very minute when we had to leave the island to come home, we were treated like royalty. On the shuttle ride, our Air Canada Vacations representative did hotel introductions and information session on t [... read more]he bus. This was a brilliant idea, so that none of the guests aboard the bus had to miss anytime away from their vacation the next day meeting the rep – we all got to enjoy the islands beauty. Anytime you needed the Air Canada Vacations representative they were always accessible – He was very funny too! Upon arrival by boat at the hotel’s pier, we were greeted by the hotel staff’s genuine smiles, heartfelt welcome hello’s and warm towels to clean our hands. We were then guided to the buffet to get a bite to eat – this is a hotel that knows how to please their guests. Our boat arrived at 10:30 PM, the buffet closes at 10:00 PM every evening to all guests, and the hotel re-opened the buffet for the entire Air Canada Vacations group that had arrived. There was room service offered, but having freshly cooked food ready was an excellent touch especially from a long day of travel. The food throughout our stay was never a disappointment, always fresh and delicious. Our room was stunningly beautiful, very clean with outstanding views of the Samana peninsula. The hotel staff checked in on us a few times to see if we were ok and if we needed anything – you can see that they really care about their guests! The grounds men work very hard to keep the hotel and the lush surroundings in its highest shape. Restrooms, pool areas lobby and restaurants were clean, floors gleamed with shine! The wait staff are always pleasant and remember your coffee order  If there was one area of the hotel I had to provide feedback on would be the gym - It’s very small and only has a universal workout machine. Although my husband and I had brought our gear to workout, let’s face it our bodies needed a little rest and recovery and this was place for it!!! This resort is a 5-star in our eyes. I can’t wait until we visit Luxury Bahia Principe Cayo Levantado again. It’s unquestionably worth the trip!

Beautiful resort

We arrived on October 9th shortly after Marie. With all of the gardener you could not tell that a hurricane had just gone through the resort. The food, room, pools, beaches and staff where all excellent. The only complaint I would have to say is about how some of the other guests treatment of the staff. Very rude and disrespectful. All of the staff work very hard and deserve to be treated with respect.

Great relaxing week!

My husband and I just came back from a week long vacation here. We had concern with it being a "low season" which would often mean rain and mosquitoes but there were absolutely NO mosquitoes on the island and it only rained briefly a couple of times! We kept seeing storm clouds over the main land but no clouds above. It felt like the mountains on the main land were attracting all the bad weather and we got all the sunshine :))) It's a laid back, relaxing kind of resort. Not so much for pe [... read more]r thing or gambling. But there's still activities, music, sports to enjoy. Animation team is hilarious )as are a lot of the waiters in the restaurants), Amarillos and Kendrick in particular. They made it fun. My husband and I won a handful of prizes in the silly funny games they made us play at the beach and pool. I enjoyed water aerobics every day and my husband played beach volleyball. alrhough he said the volleyball is not the best because it's so close to sidewalk. 24 hour room service is a great perk! If it's raining or if you're too lazy to get out of bed, or if you need a midnight snack! Food was great in all buffets and restaurants. In restaurants, they will offer you a wine list for extra charge. If you don't want to pay, just ask them for house wine which is free. Also, every restaurant makes their own complimentary cocktail. We like that no one is expecting tips from you. We tipped anyway where we felt appropriate but there was no pressure to tip that you usually feel in Cuba. Wifi in the room was very good. We watched Netflix and used FaceTime no problem. Wifi at the beach is spotty. Drinks - you got to try the national liquor called MamaJuana :P :P Cleaning was great! They will clean your room twice a day sometimes! We also liked that the main beach and the main pool are right next to each other, so you don't have to walk far and you don't have to think where to go - it's all right there in one place. The "snack bar" is a full buffet right next to the pool (As opposed to just mediocre burgers and fries on the beach) All in all, we had the best time!

Beautiful!!

This place is amazing if you're looking for a laid back tropical paradise. Beaches are stunning, water is beautiful and fun to play in. Rooms are very generous and we had the cheapest room at the resort! You should go check it out!

Great all-inclusive, but not "luxurious"

This is a great all-inclusive in an absolutely beautiful location, but if you're looking for something decidedly "luxurious" or "upscale" then you might need to look elsewhere and probably splurge and spend a bit more. We came for our honeymoon in mid-June 2017, after having had stayed here 5 years ago. We chose this resort because we particularly liked that it was on a quite and secluded island (it still is). The bus ride from the Samana airport was about 50 min-1 hour and the boat ride from t [... read more]he dock was about 10 minutes. There's not a lot to complain about, but there isn't much to be truly excited about either, with the exception of exquisite nature surrounding the grounds and the peace and quite pace of the resort. The food was average for an all-inclusive, including the a la carte restaurants. The a la cartes were better quality and flavour than the buffet, but we noticed that the quality of dinning had declined since we had last stayed. The gala dinner at the buffet was probably one of the better meals, but this is offered only once per week (on a Thursday when we went). There are three a la carte restaurants: Brazilian steakhouse (Rodizio?), Portofino, Mediterranean, and gourmet Don Pablo. Don Pablo was probably the best one with better quality and certainly better service. We skipped the Mediterranean because we went to the Gala dinner instead. It's really a hit or miss with the dishes, but the steak and lamb generally stood out to us. The general atmosphere was the same has it had been 5 years earlier--lots of vegetation; two regular pools, one large whirlpool, and a beach. We went in June (lower season) and were very happy at the lack of crowds and plenty of space in pools, lounge chairs and sun huts. The beach had two sides--one side was always windy and therefore the water was wavier (which can be fun), and the other side more calm. There was some seaweed but generally the beach was clean and tidy. Service was great for the most part. We were staying in a villa and were assigned a "butler" but we never saw the butler again after the first day. Not really sure what the purpose of the butler was besides helping guests to order special pillows and scents for the room. Room service was available but the food was limited and the quality was poor (pizza was not good)! Rooms were generally clean. We thought that the quality of cleaning service may have declined though because they no longer made those fancy towel swans or put flowers on the bed like they used to. The bathroom also had sewer odours on some days too, especially when it rained! Request for a higher floor for a better view! We have now stayed in a villa and in the main building (5 years ago), and the rooms are generally both pretty good as it is a smaller resort. All in all, this is a great all-inclusive uniquely situated on a beautiful island. I would recommend, but if you're looking for a truly luxurious experience you probably have to look elsewhere.

Great vacation

The hotel and grounds were beautiful. The beach was outstanding. Lots of shade everywhere. Food was great, friendly staff. We had issues with the toilet and safe in the room, but it was quickly fixed. Don Pablo restaurant was excellent, main buffet always clean with great selection. The beach buffet not so much, staff was sometimes inattentive. The evening shows need some improvement. In some areas sometimes there was a sewage smell, but it was not constant. Overall we had a great vacation. We [... read more] definitely will be back. Great place to relax.

Wow!

We were very happy with the resort in all aspects particularly the customer service from the Butlers to the bartenders, servers,housekeeping staff. We felt like we were in Paradise! Make sure you book your complimentary bath with bubbles, rose petals and candles.

Terrific jungle island experience - by far the best we've experienced thus far in DR

This place is extremely well done. The service and waiters have impeccable manners. We were raised with excellent manners, most big cities don't even understand proper etiquette but everyone on Cayo who was working there did. Service fantastic, food fantastic, we are extremely experienced world travellers and have been very fortunate in our lives to experience 5 and 6 star places regularly. This is better than any of the other 5 star places in DR that we stayed by far. Don't even bother rea [... read more]ding negative reviews on Tripadvisor - these people are probably whiners and don't understand the big picture of everything. WIFI was already strong and I was able to work remotely throughout my stay with no issues. Fruits, vegetables, meat, fish - all of it super fresh and high quality. I swam about everyday in the ocean - excellent weather and climate. Beautiful birds and ambience at night. My wife and I were on our honeymoon and we loved the people on the resort - DR is a special place filled with love, music and nature - if you like those 3 things then this is the place for you. Best, Glenn

Amazing Resort

This Hotel was fabulous, luxurious and being on an island was fantastic. The grounds were beautifully kept, my little villa was fantastic with a king size bed and Jacuzzi. The Don Pablo restaurant was my favourite, however the buffet breakfast was awesome lot's of variety, as well as many choice's for lunch and dinner. Also 24hr room service, staff were amazing, helpful and always friendly. Everywhere was incredibly clean. Amazing visit, can't wait to go back.

This was a beautiful resort,and the staff were the best.

The Vella that we had was very nice and kept so clean. Our butler Remon was so helpful,and such a friendly young man,that we felt he kept us very comfortable and informed. The sad note was the weather,and several of our friends got sick.

Beautiful resort!

This resort is one to definitely put on your list for rest and relaxation! The restaurants we found were fine dining like ones here! Great food always found something we loved on the meau! Our butler Romon which went out of his way to make our anniversary stay the most special time. Thank you Romon! With bubbles baths ready and champagne to just candles and chocolates at bed time! The island has beautiful views, great maids room was always clean! Staff very pleasant and accommodating!

When I win a Million!

When I win a million I will take my whole extended family to Levantado.! They would have so much fun, and be relaxed at the same time. We had rain, lots of it, very little sun but still had lots of fun. Where do I start. The staff are great, starting with our butler Leiny, who surprised us with a bubble bath, flowers and candles after a long sunny day at the beach. Also she brought me aromatherapy at night when I went to bed. Warm towels and chocolate were brought by Ana in the evening. The f [... read more]ood was fantastic, the Don Pablo restaurant was beautiful, meal fantastic, service 4 star. The pools were great, a quiet pool and another one accessed by stairs or an elevator at the beach, everything impeccable.. Activities all day long if you wanted it. The biggest cheers we heard was the Boce ball game players and winners.. they had a hoot. This resort had something for everyone. Oh I slept like a log every night.

Paradise Found!!

Phenomenal grounds, beautiful rooms, amazing service and really good food. The island isnt crowded-yoi're never sitting on top of one another or having to "reserve" beach or pool seating. There are little golf carts to take you everywhere you want to go-and the staff bends over backwards to anticipate your needs. By far the best Carribbean vacation we've ever taken-and tons of "repeat offenders" on site saying that this place spoils you from going anywhere else. We've been to a ton of spots and [... read more] will absolutely return-and spread the word. Special thanks to Frantz and his dedicated team for making this place a dream come true xxx