Think twice

My first experience at an all-inclusive. Probably my last time too. The resort is nice and spacious. The rooms have good beds that are comfortably. Food is good. Although limited. No alcohol until 12 Noon. Limited beer in the room fridge. I thought that being by the pool enjoying the sunshine that I could get a drink or two without having to walk to get it! No light snacks for the evening. Made things challenging, our daughter is living with type 1 diabetes and requires snacks. Tried to ta [... read more]ke a couple pieces of fruit and yogurt from morning buffet. I was made aware not to do that. The evening entertainment was really late.

Rating this resort a 7/10

I feel like this resort is really beautiful, but it is extremely huge, or should I say massive. If you don’t mind doing a lot of walking and you have kids then this is a fantastic place(for the most part). As there’s so much for them to do. Yes it has a bus that takes you around but it comes every 30 minutes which is a waste of time to wait for it. The food is not the greatest, the buffet food was not very warm and a lot of the times it didn’t look/taste fresh. Two out of the four a la car [... read more]t were really good, the other two were lacking. Tokoyo and Santa Fe were my favourite. Our bathroom light was flickering and our sink was clogged upon arrival. Almost all the staff did not know any English so asking for directions/questions was nearly impossible unless you went all the way to the front desk. Strikers bar food was absolutely terrible, it’s not even worth trying. The resort was so big that it felt so empty, I went from Nov 9- Nov 16 and we were wondering where everyone was. The nightly entertainment was very bad. I feel that they need to interact more with the audience and get us involved as it makes the experience more personal and enjoyable. they had one called “ideal couple” which I heard was their only good show for the week, and I’m sad that we couldn’t attend because we couldn’t find the place. At the end of our trip we heard you can download an app that will tell you the show times and locations which is more helpful and I would reconnect downloading before going. I’m not a very picky person, in my mid 20’s and am very active but this was a little too much walking for my liking while on Vaykay. Even finding the pool bars or best nightly entertainment was a struggle. I’ve been to many other all inclusive resorts and mexico and this was probably one of the worst ones. My boyfriend also did get sick when he was down there. Don’t get me wrong you may go and have an amazing time, unfortunately there was a lot of downfalls to this trip for my boyfriend and I.

Awesome resort

This resort is really great. Very well kept grounds, rooms are clean and in great repair. Food was also very good. Lots for kids to do and getting the use of four resorts for the price of one is fantastic. We will definitely go again.

Great resort

A big resort but so well organized and maintained, all grounds very green, rooms very clean, spacious with balconies, great food, many restaurants, beautiful beach, excellent spa, very nice mall and all smiling courteous employees. All fabulous.

Excellent

Great food and grounds, nice beach, highly recommended. It's a complex made of several hotels. Staff was constantly working on maintaining grounds and cleanliness. Make sure that you have small change to tip everyone.

Really nice resort

This was a really nice resort. There was a lot to do all the time, The place was clean and the people were very friendly. My room was very comfortable and clean. The food was delicious and you never want for choice. The waiting staff were very efficient, friendly and quick to help you. I did go to the spa and it was wonderful. There is a huge mall ,bowling ally and casino on sit so at night after dinner there is some thing to do. They also have entertainment in the theater every night. [... read more] There is lots of beach to walk to.There are lots of off site excursions to take with very good guides.

Epic Massive Resort

huge resort with enough options for everyone. we stayed for a week in early may. temperature was perfect. our 2 year old had a great time at all the kiddie slide pools. swimming area at the beach was great. def recommend the Seafood restaurant and Tokyo. if you like tequila check out the tequila/cigar bar. amazing selection to try.

Barcelo maya

All around great resort and staff. Food and service are great and rooms are clean and modern. The beach had alot of sargassium (seaweed) everywhere and although its not the hotels fault it ruined the beach.

A 5 Star Resort in our opinion, with so many options that you don't have to leave the resort!

We can't wait to go back!!! We were there from April 21st to 28th, it wasn't overly busy but even if it was, it's so big that it would accommodate. We booked through Trip Central, they were very helpful & we're already saving to return anytime next year! We've been to several resorts all over & the Barcelo Maya Caribe is now our favourite! The water park has certain things for adults which we'll try next time we go & they have a sports bar called Strikers that has a bowling alley & we'd go t [... read more]here to watch the hockey games during the playoffs & have a little snack, so fun! It's an incredible resort with so much to do that you really don't have to leave the resort & pay for other excursions. We paid to go snorkeling & it was a fun day doing other things with the tour, however the snorkeling outside of The Palace is better than what we paid for & we just had to walk down the beach. The resort is super clean, the grounds are very well kept & the food was amazing, again with several options of where you can eat. We enjoyed the Mexican & Japanese restaurants the most. The staff are all very friendly but some of them had a hard time understanding us when we tried talking to them. Not a problem by any means, we just learned to keep it simple so it was much easier for them & for us. Especially when we had too many frozen drinks down by the water, lol. The rooms were also clean & the fridge was stocked daily. We read reviews about the rooms needing to be updated but they served their purpose with a comfortable bed & a hot shower. We weren't there to be in the room all day! The beach was also amazing, never having to fight for a chair or wake up early to put our towel on a couple chairs to hold them. You can walk for miles & the sand was like silk on our feet.

Great resort

Been to this resort a number of times. Grounds and beach are beautiful. Plenty of things to do around and never get bored. Kids friendly, lots of kids slides. Good Snorkelling right of the beach. Always recommend this place to my friends.

Fabulous vacation!

The hotel was fantastic! Such a large area between 5 hotels, with variety in food, pools, but well layed out that it was easy to orient. The staff were all so welcoming, always with a smile on their face. Everything was very well maintained. The food was really good!! buffets, al le carte, and you could find something at any time of day. I never had to think about anything or worry about anything, it was absolutely fantastic!!

Amazing time at the Barcelo Maya Caribe!

This is hands down one of the best resorts we've ever been to! The service we received was fantastic and the food was great! Lots of variety every day and more à la carte restaurants than you can possibly eat at in one week. The pools were gorgeous and the grounds were well maintained. The beach was a bit disappointing - it was quite rocky and difficult to walk on and a ton of algae washed up on the beach. Although hotel staff did a good job at removing as much as possible every day. The rooms  [... read more]were average, could use some updating. But we had no issues! We travelled with our 4 year old daughter and there was always a ton for her to do: mini mall in the resort with a carousel and indoor skating, several kiddy pools with slides, free dolphin shows, mini disco, kids club. The list goes on! We will definitely return to the Barcelo Maya Caribe!!

Barcelo Maya Caribe

I thought the grounds were impeccably clean and very well maintained. The buffets could use more Mexican food, but the service from all of the staff was very good. Drinks were good, it was a little out dated and could use a bit of a refresh but I had a very enjoyable time.

Lovely resort

This resort is the best. The grounds are beautiful and spacious. The pools are huge and the lap pools are such a bonus. The rooms are clean. The staff is super friendly and helpful. We had an issue with our room but it was dealt with very professionally and timely and to our satisfaction. The food is super and lots of variety.

Good Resort

Friendly staff; ground floor rooms were noisy after 11 pm at night since the revelers were getting back; washrooms were dirty (restaurants and towel service areas) and could use a system similar to Ontario, Canada whereby the cleaner signs a sheet located inside the washroom every hour (i.e. that the washroom has been serviced);

The best beach!

My boyfriend and I had an amazing time at this hotel. The beach is large and to die for, chairs and shade always available. Food was delicious and a wide selection. Facilities were immaculate but rooms could use an update. Overall a fantastic experience.

Yes to Barcelo

Staff were very friendly, grounds appeared to be very clean and exceptionally well kept, food was excellent with lots of variety. Only slight criticism was the bathroom in our room had some mold/mildew around the handles in the bathtub.

Bad time to stay at this resort!

The hotel and beach are lovely and the food was excellent. Our first 2 days were wonderful at the hotel , and then guests started to arrive for a 3 night Phish concert that was held at the hotel . There were people using drugs in public places all over the resort during the day , and we were kept awake with loud parties on the lawn right below us that started around 2 am and went until 6:30 am one night , and 5:30 am the other 2 nights . There were people running around the grounds screaming an [... read more]d banging on doors and we couldn’t call the front desk from our room. Don’t go to this resort while Phish is playing if you want a relaxing holiday or if you are traveling with a young family .

Enjoyed vacation

Excellent resort..everything was so nice...friendly staff...great food...great beach and pools..even dolphins on.lacation in a pool...we visited tulum it was very nice with great history!!!!!!!@@@@@@!!!!!@@@@@@@@!!!!!!!

Twice is just as nice

This is the first hotel I return for a second time within three years for my birthday. I have experienced three five star adults only hotels in Maya Riviera and the Barcelo beats them all. I cannot say enough good things from this hotel from check-in to departure time. This hotel will cater you during your stay and makes you feel like a superstar guest (German). With your stay, you get a choice of four a la carte restaurants. Aside from their delicious buffet, I did book the Santa Fe(Ri [... read more]cardo) Trottoria and Tokyo (Edgar)(Ricardo) each serving up amazing food with top notch service. The only points lost would be the condition of the bathrooms where they are starting to look worn otherwise, 4.75 stars. I will be back again!