Trip of a lifetime!! NOT!!!!!!!!! #worstresorttodate#

I'm not even sure where to start with this. it just seemed to be one disaster after another at this resort. 1) Food - was okay but it was the same thing everyday just put in a different spot so as to maybe look like it was something new. There was only one restaurant to choose from unless you made reservations for the other one but because they could only do 1 seating/hour for either the Tabanaki (spelled wrong) or the Sushi (both located in the same tiny room) per time slot they were full.  [... read more]We had to reserve our spot 3 days in advance. They did seem to have a theme every night so I believe they just cooked the meat differently. lol 2) Entertainment - There was almost no nightly entertainment and if there was it was not posted anywhere that everyone could see it so not many people showed up I was told. I did not see any shows because of this and I would have loved to. 3) Rooms- We moved rooms 5 times due to various reasons. Mold and mildew, bug infestations, unclean, no air, broken toilets, bathroom ceiling caving in(not ours thankfully). Jairus was so kind and thoughtful to us and everyone else. He gave up his room so we could be comfortable. We all felt so bad for him with all the stress of what was happening. 4) Pools - were nice but not cleaned daily. There was a lot of floating bugs and dirt on the bottom in the smaller pool. The big one seemed cleaner though. 5) Maintenance - On our first day I accidentally knocked a bull bottle of beer on the floor and it smashed all over the place. I called the front desk 6 times in 2 days and nobody came to clean it. We had some people in that night so the one guy tried to clean up some of it and cut his fingers up a bit. I ended up having to grab the broom from the maid cart the next day and did it myself. Our toilet was constantly clogging too and numerous calls were made to get someone to come plunge them. I would think in a place like this where the plumbing is not great a plunger should be readily available in each room. Just my opinion. 6) Grounds- There was a lot of renovations and construction going on. Furniture being moved into rooms everyday that people were occupying. There was a lot of dirt everywhere so very hard to walk around. They were washing off the walk ways but this just made it very slippery and hard to walk on. A few people fell. 7) Staff - I only really have positive comments about this. They were all very friendly and for the most part accommodating. Samuel was the manager and he was lovely. So kind and tried his best to help where he could. We could see there was a lot of issues with other guest so he was constantly under stress and he handled it very well. I have never been to resort before and probably won't be able to go for a long while. It is just not financially foreseeable to m. So needless to say I was really excited when I won this trip. I also had nothing to compare it to but after seeing this place and hearing beforehand how great resorts are I was sadly disappointment with my first experience. At least if I ever do go back it will be paradise

Challenging times

One of the first impressions I had was I was entering summer camp. We were ushered down a small path simply not representative of a four star facility. It seemed that the resort was not ready for visitors and was dirty. As I sat in the theatre, there was garbage outside on the grounds by the road we just drove in on. There were a lot of wasp nests visible in the roof. It was not a good first impression. The beach was its best asset as too was the wonderful folk dance/stories done - on our last  [... read more]day.

Great food!!!

The beach is beautiful, so are the pools . Our room was cute just been renovated the food was really good but I think more can be done about the evening entertainment the fire show was great the rest not so.

Nightmare Resort

I give this resort a 2 out of 10. I only give it a 2 because the beach and the weather was beautiful but other than that the resort was a disaster. Bad accommodation including bugs in the beds, a/c not working, no iron or ironing boards, fridge not working, patio door getting stuck each time when trying to close it. In regards to the food, the buffet was horrible, flies all over the place, cheese and cold cuts left outside for hours, basic and plain food everyday. The Asian restaurant was fully  [... read more]booked everyday and the seafood and Italian restaurant was inside the buffet, they just decided to sit us in the corner. The staff were very rude in the buffet and in the reception area. There were days where they would run out of beer or vodka or some other type of liquor. This is unacceptable. Also, the discoteca was a joke, they were playing the same songs every night when we went there. Apparently there was a nightly show but we were never told anything about it and from other guests they said it was a poor show. This is the worst resort I have ever been to and i have been to many.

Relaxing trip!

Beautiful quiet resort. Rooms were updated (building 6 & 7) and great after we could be moved to one with AC. Food was very good and lots of variety. Grounds are lush abs well kept. Not a lot of night life if that is what you are looking for but we enjoyed this resort very much...and Transat a Trip. Enteral was wonderful!

Wonderful resort

Are room was awesome .loved the shower .the beach was amazing . the food was awesome . the plants were lovely .The people were working their hardest to try and finish the work that has to be done to finish the renovations . on the resort. the people their were very friendly and very helpful.I was there Dec 4 2016

Beautiful resort

The hotel is under construction, and we had issues with the air conditioning and hot water. Even though we had problems at the beginning, the hotel, beach, and pools are gorgeous. The food was amazing, large variety of different food and the a la carte was amazing.

Grand Paradise Samana

There is good and bad with this resort. The beach was beautiful, main pool was amazing and staff was friendly and accommodating. Resort overall is unfinished and not completely updated. The food variety in the buffet was also lacking and became very repetitive after a few days of eating it.

Resort will be Nice

Half of the Hotel was in Renovations, other half that was finished was nice! , Resort needed fun Entertainment and Music at Pools, we had to supply our own music, Beach was beautiful! Food was decent, drinks were a plenty, staff needs to be happier

Another great Time at Grande Paradise

Great Staff, Beautiful natural;surroundings, Awesome upgrade they did this year, the main pool is amazing, great food. we have been there 3 times and already planning on going back for number 4 in the spring

7TH visit in 3 years

Grand Paradise in Las Galeras are under renovations right now but didn't interfere with much.I have seen many changes in the last three years,they are always trying to make things better and they are succeeding the new pool area is spectacular. But the buildings and surroundings are a bonus,the staff at Grand Paradise are comparable to none.The maids do an excellent job the bartenders and wait staff are friendly but their animation team are awesome,they make sure everyone has a good time.Mikki,L [... read more]ima,Youseff,Magrarita,Olga,Wilson,Andular,Bombey and Judy work so hard and it is very much appreciated the place wouldn't be the same without them. Did the eco park excursion and was really disappointed,spent a lot of time on a boat to see an island of pelicans...the cave was cool but that's were it ends.Went to Bacardi beach and was hassled non stop had to pay to sit on a beach chair.Would not recommend this excursion for the price of $110 american.Did Zip lining it was fun the zip team are excellent at the job and make you feel comfortable. I cannot wait to go back to Grand Paradise to see the many improvements

Excellent!

We love this resort!!! Wonderful beach, amazing grounds, good food, very relaxing!!! Rooms are cozy and clean, do not smell like mold, cleaning ladies do a good job, no problems with tap water. The only drawback was loud air condition but at least it did a good job to cool the room. Buffet was good too and food was always hot and fresh. We will be back!

Best trip so far

I went as a last minute trip for the first time by myself. It was a little far from the airport but once i got there, i personally found it was totally worth the wait. There was two beaches faces the front and side of the hotel. Both were accessible and had amazing soft sand with beautiful turquoise water (as one would expect of such a place). The atmosphere was naturally very laid back and a lot of great international people were met. I had a real blast and cannot wait to go back!

Do not stay here

Horrible old hotel, paint on walls bubbling, cockroaches, showers didn't work and air conditioning never worked either. Grounds were dirty and garbage was everywhere, no pride in the resort, the only nice thing on the resort was the beach, it was beautiful

Beautiful beach. Terrible room.

I'll get the good stuff up front. The beach is beautiful. The food was excellent. The room left a lot to be desired. Outdated furniture lumpy mattresses and stains on the ceiling and walls. Patio door didn't lock. The air conditioning did not work. When I complained they said they would fix it. They didn't. When I went back to tell them it still didn't work I was told it was fixed. They weren't going to do anything more. The Samana area is beautiful. Well worth the visit but don't stay at the G [... read more]rand Paradise!!

Customer Service < Beach

We went to this resort as VIP guest due to it being our second time there... ZERO customer service to ensure we had a great trip was given even with this " gold vip bracelet" WIFI: did not work the whole time we were there, the 1st time we were there they did not have wifi just a desk top computer which worked fine... this time they got rid of that computer and had wifi that did not work at all so there was ZERO checking into your home once your got there which was unsettling for me as I had a  [... read more]puppy back home that I wanted to check on. Hotel: The room was basic, there were a couple cracks and holes in different places but the door locked and there was a wash room and a bed to sleep on. As well as bottled water and refreshments in the fridge. Our rooms security lock box was completely broken so that was something that really bothered me as I always put my important things in a safe box when I go down south. But due to full capacity I was unable to do so this time... The room did not come with a blanket only a sheet so we had to then walk to the lobby just to request . They do not tell you a number to use to call the front desk you always have to walk up. Beach: Nothing to complain about , beautiful, palms everywhere and white sand and turquoise water for miles. CUSTOMER SERVICE: * long story short * We arrived on a Sunday, we were having a pretty OK time , did not really understand this VIP thing and never really were given any special treatment or a nicer room if anything we were given the trash room that they give out only if they HAVE to . We did not complain because we thought we really liked this resort we did not want to ruin our trip so we just slept, woke up , put beach towels out, read our books and swam in the ocean. Day 5, our friends who live in puerto plate called the resort to get a hold of us letting us know they got a air b n b beside our resort and wanted to come visit us. We were so happy as we are from Canada and do not get to see these friends very often. We met with JUAN CARLOS FRANCIS one of the general managers of operations of the resort to ask if it was okay to allow our friends to visit , WE WILL PAY we said so they can come and enjoy some food and drinks and what not. Juan Carlos said he had to make a couple calls ... the next day we met at 10 am , Juan Carlos told us it wouldnt be a problem we would pay 3600 PESOS for day passes starting at 12:00 am midnight till the next night at 12:00 am . DONE DEAL we said we were very excited . Our friends come to the resort , they drive so the security guard at the front gate allowed them to enter, then allowed them to park then allowed them to walk through the lobby then to our room and then into the disco where all 4 of us were then escorted to the front lobby because our friends did not have bracelets on and they were in the dico with us the manager on duty at the time did not want them on the resort and said we had to pay a fine of 3900 pesos ... and then we would have to leave or they would call the police. safe to say we paid the 3900 extra pesos and left the resort but I will never return there is no communication there , the manager who kicked us out would not come and talk to us he had this poor man who had no idea what was going on handling his problems through the walkie talkie. We had our friends with us who spec fluent spanish to tell us what they were saying and pretty much the manager that was in the disco was saying for us to just give the one he didnt want to come deal with the problem. NEVER AGAIN GRANDE PARADISE. also i could talk about about this place on this same story because it took 5 hours of our time that time but i gave you the condensed version

Over all for what I paid good deal

Food was good ,Rooms were okay little trouble with toilet no queen size bed was unable to push them together ,water was always available to many tree for me water a little weedy ,drinks were okay Servise very slow don't be in hurry for a drink

Just what the Doctor ordered

This is a very beautiful, low key, easily assessible resort for all levels of mobility. The food was great, the service was over the top, and my husband and I had a wonderful time. The beach does experience some seaweed most days but the workers attack it with vengence. We were very leary with it being rated a 3 star, and we both often during our stay said we'd rate it a 4 - 4+. Everything far exceed our expectations. Would go back in a heartbeat!

Great value

great value for the price, the grounds are great and kept up every day, all around super place and the staff are also super friendly with a big thanks to Roberto at the sports bar and Ceasar at the small pool they just made the holiday that much more fun

Great beach, half of the family got sick.

Hotel was basic and what we expected from a 3.5 star. Our family booked five rooms and had been looking forward to this vacation for years. Everything was to our satisfaction except the big one.......my wife was sick for half of her time there and half of the family also had a couple of sick days.........NOT fun.