Exceptional resort

This resort had all that you would expect and more... great staff, clean, good food. Would recommend to all. Staff went out of their way to assist...very helpful. The restaurants were easy to access and food was great.

Amazing resort

The hotel was beautiful. The grounds were gorgeous. The rooms were fantastic. We just had a junior suite and it was lovely. The staff couldn't' do enough for you. Always very helpful. The food was awesome .Dianne

Love it!

This was our second visit. Staff, food, facility are superb. Beach is white sand and great for swimming. The upgrade to the private plunge pool suite is worth every penny. All spa services include a 1 hour hydrotherapy circuit that is a must do!

Amazing Time

We have stayed at a few other AI resorts (Sandals Whitehouse, Secrets Silversands, Excellence PC) and have been on a few cruises. This is by far the best resort we have been to overall. The staff was incredible (especially the waitstaff at the pools) and the food ranged from ok to amazing. Chez Isabelle was our favorite restaurant with Basmati a close second. Our only disappointment was The Lobster House for dinner. Service was not as good as other restaurants and food was just ok. Drinks are  [... read more]great, beach and room are amazing and the resort never felt as full as it was. We have never returned to a resort but are considering it with this one.

Great place to vacation

Everything was very clean, beautiful grounds and wonderful service. The room was stunning and all of the restaurants we tried were delicious. Overall this was a top notch five star resort. Will definitely book again when there is a promotion available.

AMAZING TRIP GREAT SERVICE

THE GROUNDS ARE BEAUTIFUL THE PEOPLE ARE GREAT THE SERVICE WAS EXCELLENT GREAT RESTAURANT FOOD WAS AMAZING LOTS TO DO BEACH WAS BEAUTIFUL LOTS OF POOLS TO ENJOY SOMETHING FOR EVERYONE WOULD GO BACK I WOULD RECOMMEND CLUB CLASS TO ENJOY PRIVATE BEACH FOR CLUB CLASS BUT NOT NECESSARY

Fabulous for the 4th time

Outstanding customer service, friendly and helpful staff, fabulous food! What more can you ask for? Well, just ask for it and it is likely you will get it here. The pools are extensive and there was lots of room for everyone. No lounger wars here! The beach is nice for those who love the beach, with great food and service on the beach. Great live night time music made our evenings enjoyable. The room service is good, high end beverages - just ask! This is a relatively quiet resort, not too young [... read more] a crowd... and adults only. Restaurants have excellent food and service for an all-inclusive. Do try the French, the Tapas restaurant and the Basmati for sure. The recent addition of a coffee shop is just icing on the cake... we WILL be back!

Beautiful Resort

The resort was just beautiful. The white sand beach was amazing. The grounds well kept. Fun activities. The nightly shows were very entertaining. The service and friendliness of the staff was out of this world. We would go back next year in a heartbeat.

Wonderful, relaxing, fun vacation

We were a group of 4 female cousins who travelled to the Excellence from January 15-25, 2016. We absolutely loved the resort and the staff! We have vacationed at the Excellence Punta Cana and the Excellence Riviera Cancun, and while all of the Excellence properties are wonderful and offer similar amenities, the Playa Mujeres site was my favourite. The resort layout is compact and everything is within an easy walk. Our (non Excellence Club) room was spotless and the maid and beverage service were [... read more] excellent. Our rooms were in Building 7, Floor 3 – and this was perfect for me. Yes, you do hear the music from the Café Kafe, but that ends at 11pm. On the evenings when we did not attend the show, we enjoyed sitting on our balconies, having a drink and listening to the live music. We booked the catamaran/snorkeling tour to Isla Mujeres through Seasons Tours (located onsite) and had a great day. We did not rent a golf cart to tour the Island, but just stayed in the downtown area doing a bit of shopping, sitting on the amazing beach and sampling the local food. The Excellence resort offers many daily activities, but I was there to relax and only participated in the bicycle tour and poolside bingo (low skill games match my skills :)). I meant to try the rifle shooting and archery, and I had planned on touring the Kitchen but I just never got around to it. One of my cousins booked the water treatment at the Spa and she loved it. I always enjoy breakfast in the Buffet restaurant, but we did try breakfast at The Grill and through Room Service. The food was great and varied. The Aroma (coffee) Bar is new and was extremely popular. We were given wonderful service everywhere, but these people made a special impression on us. Vilma, Hotel Concierge – promptly answered all of my questions and emails prior to our arrival. Byron – the Porter who helped us with our luggage on arrival and departure. Amerani and Erick – Concierge for Building 7 were both helpful and attentive – excellent customer service. Cesar and Hugo at the Martini bar – always smiling. We nicknamed Cesar the acrobatic bartender  Diego, Vivianna and Cecilia at the Café Kafe bar. Jose, Oscar and Julianna for their great service at the Sol bar. Freddie and Angel at The Grill. Alberto and Rigo at Toscana. Marco at the Mediterranean restaurant. Hostesses Andrea and Monica at the Buffet always remembered our names. And Sofia from the entertainment staff who led the bicycle tour and provided our tour group with interesting historical information. All in all, we had a terrific 10 day vacation, ate too much, tried different drinks, met wonderful people, were the recipients of great service – and we hope to make a return visit to the Excellence Playa Mujeres !

Incredibly amazing resort!

The junior suites are beautiful, the food was exceptionally good, the staff was incredible and the grounds are stunning! The layout of the resort was very nice. The bars and entertainment were very, very good! We had an amazing two week vacation and wouldn't hesitate to return.

Excellence was amazing!

The food was great.. Washrooms where always clean and well suppled ... Grounds beautiful .. Staff very friendly !lots of bars.. Lots of activities to do... Beaches where always clean and lots of walking to been done in the beaches .. Golf close by

Amazing Resort!!

This resort has ruined me for travel anywhere else. My husband and I travel at least a couple of times per year. This resort far exceeded any other all inclusive we have traveled to. What takes this resort to another level is the staff/customer service and the food. The staff were amazing. My favorite was Tonatich who brought a paper to our table in the morning and often carried our plates to the table. He went above and beyond to meet our every need. Although I have only mentioned him, all the  [... read more]staff were amazing. The hostess at the restaurants knew our names and always addressed us by name. That is impressive with a full hotel of guests. The food in all of the restaurants was amazing. My favorite was Spice, but all of the restaurants were amazing. We didn't get to the Lobster Grill or the Mexican because we had to eat again at Spice, it was that good. The rooms were beautiful and very clean. The fridge was restocked daily and if there was something we needed, it was just a phone call away. When we called and asked for something it was delivered immediately and they followed up within minutes by phone to make sure that it had arrived and was satisfactory. There were no negatives. I can't say enough about this amazing resort and the staff. Thank you for an amazing vacation.

Perfect Vacation

Without a doubt the Playa Mujeres Excellence held up to its name. Fabulous vacation, beautiful beach and pools. Food was outstanding and the staff always attentive and professional. This was the vacation of a life time. From the moment we entered the gates your made to feel special with the landscapes and tropical paradise. Upon our arrival we were met with cool face clothes and sparkling champagne. Once through a quick check in we were escorted through the building by our luggage carrier Brando [... read more]n who was able to explain the where and when's of our building and directions of everything. Concierge Amurani and Erik were also very accomidating with ensuring that our stay was perfect and that all our needs were met. The restaurants all served amazing meals with a 5 star flare that enhanced the atmosphere to make each guest feel special. At the grill we were met with Martin, Freddie and Angel who made our dining experience enjoyable. Toscana restaurant Alberto and Rigo made our evening with an amazing Italian dinner served with style that befitted royalty. The morning and lunch buffet if you choose to dine there was also just as classy, you were met at the door by Andrea and Monica who again escorted you to a special table and ensured that you had a great dining experience loaded with outstanding choices. All the bars at this resort we were met with friendly smiles and attentive staff. We throughly enjoyed the Martini bar with Hugo and Cesar, each delivering a special form of entertainment with their amazing talent of bar tending and Cesar's acrobatic movements and service. From there we would head for the Cafe Kafe bar outside to be met once again with Diego the bartender, who would always remember your likes, and be served by Virginia or Cecilia the waitresses with quickness and smiles. The Sol Bar near the pool was my favourite, near the hub of the daily entertainment. We were served by Cindy and Julianna the waitresses, bartender Jose. There was never a moment that we didn't enjoy being pampered by the pool. Entertainment was perfect, there was not a day of our 10 day visit that was not for filled. Each area of this resort had something to offer, the elegance of the evenings was my favourite, weather sitting at the theatre or any of the bars music was always outstanding. Events throughout the day could keep you busy if you chose or a pampering at the spa just to relax. I have stayed at the Excellence chain in another country, but without a doubt the Playa Murjeres is the place to make memories and treat yourself to the best vacation ever!

Amazing resort and staff!

The resort is amazing from the very beginning till our sad departure. We were greeted with friendly staff and shown to our amazing rooms! The rooms are not done justice by the pictures. Everything is in close proximity and the restaurant selections are the best I have experienced in any resort setting. I'm very glad to have spent part of my holiday at Excellence Playa Mujeres and I would do it again with pleasure! Isabel was an amazing waitress by the pool, that needs to be known!

Wonderful Staff!

Playa Mujures is a beautiful resort with a lovely white sand beach. The food selection was extensive and we enjoyed every meal. What stood out for us most was the friendly, helpful, hardworking staff!

Excellent Time at the Excellence !!!

Everything was beautiful from start to finish. Grounds are amazing !! everywhere you turn something more beautiful to look at ! Pools were always spotless, plenty of places to get away for peace and quiet. Food was excellent everywhere, so many choices... pool, beach, resturant, or your lounger !! Would highly recommend, if you wanted something all you had to do was ask, if anyone says they had a bad time, it's their own fault !!

Absolutely Amazing Vacation!

My husband and I enjoyed every single minute of our week (Sept 26-Oct 3, 2015). Everything was wonderful - the room was super clean and very comfortable, it was always easy to find great food and drink, the beach was absolutely gorgeous and the staff were the friendliest/happiest we've ever experienced! We spent most of our time at the Excellence Club beach and the Gerardo, Alberto and Erik (concierges) and Carlos (waiter) were amazing and truly made it a vacation for us ...not only did they kno [... read more]w us by name by Day 2 we could barely finish a drink before another would arrive, they spread rose petals on our beach chairs the day of our wedding anniversary, they brought us dry towels if there was a brief rain shower! We also had the most amazing meals at "The Flavour Market" (where all the servers were amazing and brought us fabulous selections from the menu) and "Basmati" (Iris was wonderful!). This was our 10th anniversary trip and we generally don't spend this kind money to go to a resort, however after this trip we're hooked and looking to save up for our next trip to the resort next door owned by Excellence (Finest Club) with our kids.

Fantastic Resort

With over 6 restaurants and plenty of bars the resort offers many opportunities for creative cuisines and gathering spots. The beach is fantastic and there are many activities to occupy your day or simply lay by the wonderful pool areas and beach to relax!

Excellence at the Excellence Playa Mujeres

The Excellence offers all the amenities that one seeks. The images on the website are true to what you will see when you arrive. The staff is friendly, food is delicious and the facilities are beautiful.

An amazing resort

we loved the service ,very clean resort ,right on the beach,room backed on to the pool ,fast room service, we will be going back, lots of food choices,very friendly staff...we had a great 25th anniversary! :-)