Playa Pesquero: Food expectations were low, but it was far worse than expected

First off, the layout of the buffet is very unorganized. The second the buffet opens, everyone rushes the place and the giant lineups begin. While those are in line waiting for freshly made food, others have to cut in and gather in swarms to take from the pre-made pans. Who thought this layout would be a good idea?! The food was not good. The reviews that state everything is perfect and nothing is missing is certainly not true. People who were not even present at the resort were commenting on t [... read more]he good quality and selection of food without even being there. Just because you were once there and the food was decent then, doesn't mean it's the same today. The weather was great, the pools were nice and the beach is beautiful but the food that was available was terrible and unappealing. I will not be returning to this resort nor would I recommend.

Playa Pesquero: Very bad

Not recommended to go there No food no fruits Very bad condition in there facilities They have no towels for their room The bed has bead bugs The food that was served in the lunch time was was served at dinner again

Playa Pesquero: Playa pesquero

Unfortunately, this vacation was far from the experience that was advertised and paid for. We encountered multiple serious issues throughout our stay, which significantly impacted our health, comfort, and overall enjoyment of the trip. These issues included, but were not limited to: • unsanitary room conditions / insects / filthy mattresses, bed sheets were so worn and so filthy you cannot imagine • lack of food options / poor food quality for the whole period we never had a single fruit o [... read more]r vegetable. Only noodle soup rise and bins, people either were fighting over an boiled egg or they had to wait in lines for 20 min each time.Miserable. • we were 14 people and all of us came back hungry and the body full of insects bites. We are taking treatment(oral treatment) for the insect situation we had in Cuba • services or amenities not available as advertised absolutely ridiculous how you advertise such a resort

Playa Pesquero: Avoid at all costs

I am writing to formally express my deep disappointment with the vacation package we purchased through Sunwing for our stay at Playa Pasquero from December 30 to January 6. We were a group of 14 people. What was meant to be a relaxing holiday turned into an extremely unpleasant and uncomfortable experience due to multiple issues at the 5* resort..... From the moment we arrived, the service at the hotel was far below acceptable standards. We had to drag our luggage's ourselves to the room, [... read more] which was on the other site of the resort. Our sheets were never changed throughout the stay, and the towels were also not replaced despite repeated requests, and daily tips to the staff.. We had to go to the lobby daily to request water... the fridge was always empty. The room conditions were unacceptable, with a significant mosquito infestation and even signs of bed bugs, which made it difficult to sleep or feel comfortable in the space. We have pictures of the mosquito bites.. The food situation was equally concerning. The quality was extremely poor, with leftovers from lunch being served again at dinner. Over the course of seven days, we did not see a single fresh vegetable offered. Breakfast was chaotic, with tourists literally fighting over eggs due to lack of availability and poor organization. This is not the level of service or quality advertised, nor what we expected when booking with Sunwing. Overall, the experience fell drastically short of the standards promised, and it certainly did not reflect the value we paid for this trip.

Grand Memories Holguin: My Honest Review

Here's my honest review of our stay (December 27th - January 3rd) . We booked our trip to Grand Memories Holguin last minute (one week prior) and elected to go with the Premium rooms. Since we were traveling with our 2 teens we booked two separate rooms. Our rooms 3434 & 3435 were in building G and were ocean/pool view. They were modern and clean and no signs of any pests during our stay. Maids were great and replaced our towels and bed sheets daily and restocked our mini fridges with coke, s [... read more]prite, beer and water as needed. Our first 2 days the food was poor even for Cuba standards with very limited food selection and no vegetables or fruit at all at any of the restaurants. We even ventured to the nearby market to try and buy some but they too had nothing. From day 3 and onwards the food got a lot better and suddenly had tomatoes and cucumbers and even fries but no other greens. Their bread is made fresh daily and is really good. Buffet has good pizza but limited to cheese, tomatoes and ham only. They also have pasta with tomato and/or alfredo sauce although they lack parmasean to give it more genuine flavor. Their grilled wraps are quite good and have choice of chicken, pork or Tuna and have similar taste to a melt sandwich except I found these to be tastier than ones back home due to their freshly made/baked bread wraps. They do also have a wide variety of other meal stations but they do lack any greens -lettuce, spinach, broccoli, etc.. Their desserts were pretty good too - my personal favorite was their guava ice-cream. Since we had 2 Premium rooms, we had 2 butlers ( Orlando & Luiz) who were each helpful in getting us reservations to the 4 allacarte restaurants as well as dinner reservations at the Premium restaurant. Therefore we ate dinner at 5 different restaurants over our 7 days. Japanese was the best in terms of entertainment followed by Creole, Agea, Premium and Italian based on our likings of the food. Each allacarte had 3-4 course meals so we left full every time Drinks They DO NOT have any Vodka and unless your Premium, no coke either.. But they do have a decent selection of rum and whiskey and tequila. Pina-colodas were hit and miss based on availability of ingredients but they always had espresso martinis which were tasty. Mojitos were also hit and miss based on (mint) availability. The 3 pools all looked clean although we opted for the beach instead which was cleaned every morning of weeds/ rubbish. That said, there is some garbage which floats in from the ocean with waves. The water right in front of the hotel was clear but often stirred up by the waves however 5mins down from there the water was insanely clear mostly due to the reef which broke down the waves. Snorkeling was amazing and we saw every type of fish possible- just like visiting an aquarium, and found numerous shells and conch's. They also had pedal boats and kayaks which could be reserved for free. We also booked an excursion which incluuded sailing via catamaran, Snorkeling and visiting an island with a jeep tour of the wildlife including zebras, antelope, wild horses and iguanas. The beach was amazing and the Snorkeling was AMAZING. Had I'd been asked to rate my experience on our first 2 days, I would have been a lot more critical and advised people not to come. While they are still lacking green vegetables and most fruits, I would rank my stay as 3 out of 5 and would therefore return to Cuba but maybe try a different hotel closer to the bigger cities as I believe the issue with their lack of supplies has to do with this resorts isolation coupled with Cuba's fuel and other shortages.

Sanctuary at Grand Memories Holguin: Questionnable

Après avoir visité Cuba à plusieurs endroits et pour plus de 20 fois, c'est la première fois que j'ai été autant déçu. Je comprend très bien que présentement il sont en manque de plein de choses. Mais le fonctionnement et l'organisation de l'hôtel ne devrait pas être si mal géré. La plage pleine de déchets ** du jamais vu** ici je ne parle pas d'algues je parle bien de déchets (soulier, tube de pate à dents, bouteille d'huile, assiette et oui même des chaise en bois). Le manque de stations au bu [... read more]ffet, **terrible**, des attentes de plus de une heure pour avoir ce qui restait, disons pas much, à la viande, aux pâtes et aux pizzas. Les plates du buffet toujours froids même si tu arrivais en premier, plaques chauffantes non fonctionnels. Sur un côté positif, les travailleurs étaient super gentils, les piscines et l'aménagement étaient super propres, la température superbe et les activités (catamaran et Jeep) super bien à faire. Est-ce que je vais retourner à Cuba? Oui. Est-ce que je vais retourner à Holguin? je dis pas oui je dis pas non. Est-ce que je vais retourner au Sanctuary Grand Memories Holguin? Non.

Starfish Guardalavaca: Terrible hotel

We were at starfish guardalavaca , the front desk was rude and not helpful. Food was ok but they try to charge you for missing towel (20 usd ) we exchanged the hand towel to a shower towel and they said the small towel was missing. Didn’t have enough time to check inventory before the airport bus leaves. Said the plate and cups (20usd )was missing from us taking it to the room. Avoid please.

Paradisus Rio De Oro: Good Resort

Hotel older but well kept very clean Lobby , buffet spacius clean good WIFI good food for Cuba lacking with drinks do no Tonic Water somethimes no Coke ..limited fruits and non alchoclic drinks.Nice Beach .

Playa Pesquero: Stay Away

My daughter and I were there over Christmas holidays, and we were so disappointed. I had been there 3 times prior and enjoyed the experience. We were given a sub par room, no working phone, no thermostat adjustment to AC, room very musty and humid, signs of water damage. Spent 3-4 hours convincing front desk to move us. They did not show must interest. Swimming pool was green, grounds of resort unkept and broken down in a lot of areas The food was horrible, fatty pork, beans and plain pasta. [... read more] No fruits or vegtables. Lots of empty buffet containers. They do not replace when empty. Stale dried out buns and bread. No butter, salt, pepper, no mustard at times. Tiny paper napkins maybe at table. La Pippa 24hour restaurant, only hot dog on white bread...nothing else. Al a Carte was not what was on the menu. You were given two choices, cheapest poor quality choices. Alcohol was Havana Club, not much else. No mixes except slushy sugar water or tonic. The beach and ocean were beautiful and most of the staff were very Kind. Entertainment staff don't do much but dance at side of pool, worst I have ever seen. Evening shows were dismall, nobody in the seats watching.

Paradisus Rio De Oro: Ocean view Paradisus de Oro

The lobby area is attractive and is centre for restaurants, entertainment and bars. The Ocean view room is well situated for pool and beach and 5 minute walk to lobby etc The beach and pool areas were great. The room was spacious and well equipped but a little run down but bed and seating were fine. The grounds in that area were not groomed and no direct view of beach but most of grounds were nice. Food was ok, nothing spectacular but plentiful (except no bacon, limited fruit and no potatoes [... read more] so do not expect fries). Some professional musicians (flute, classical guitar, viola) were excellent and rest of entertainment average! Staff excellent and most spoke excellent English.

Sanctuary at Grand Memories Holguin: Quality of Service needs improvement

The resort, beach, pool, grounds, were beautiful but the efficiency and quality of service must be improved significantly specially in the main buffet area. This place was not at all organized and people stood in line for hours to get food. Many empty trays were not refilled in a timely manner. The layout of the main dining area has to be redone to ensure the flow of traffic is optimized. We were lucky that we booked the premium class and so we had more options for food. The snack bar didn't ha [... read more]ve condiments like ketchup or mustard. The pizza place next to the snack bar was not in service most of the time. The wifi worked only for 2 days out of our 7 night stay which is unacceptable. Another example is at the bites restaurant for breakfast, they had just 1 burner operating for the egg station creating unnecessary lineups. There were several impractical issues that made our stay unpleasant. Many times toilet paper would run out in the public washrooms and would not be replaced. There were roaches in the Japanese and Italian restaurants as well as in our rooms. On the positive side our butler, Carlos was an amazing individual and did whatever he could do satisfy our needs.We did enjoy the international/Mediterranean restaurant. We did get a free lobster dinner on Christmas Eve which was nice. Most of the staff were pleasant. We feel sorry for the people but it appears that the management is creating inefficiencies that are going to drive tourists away from this resort. We won't be going back to this resort.

Grand Memories Holguin: Declining Quality

Keep in mind that this hotel is 2h bus drive from the airport in the very secluded part of Cuba, there is one hotel close to it but it is shut down, so if privacy is critical for you this is the place for you. However, having a small buffet for 300+ tourists with lineups to go into the buffet is not acceptable, multiple roaches (5+ roaches) roaming around the Japanese restaurant made us leave this a-lacarte booking before the cooking begun. Great weather and lack of mosquitos somehow made up  [... read more]for these deficiencies, although after 15 visits to Cuba things are getting worse each time, which is unfortunate.

Playa Pesquero: Cuba at its best

When going to Cuba, you go to enjoy the ocean, snorkeling, weather and hospitality of Cuban people. I must say we got it all with this resort. The resort is safe for kids to run around, to get ice cream and snacks. Entertainment team is amazing at creating a holiday like atmosphere. They are great with kids of all ages, and it allows parents to relax as well. Rooms are clean, AC works well, no issues with water or electricity. Food is minimal at this time, however we were not hungr [... read more]y. It is our third time at the resort and we are planning to go back. It is just an hour away from the airport. Wi-fi works great, even at the beach.

Playa Costa Verde: Playa Costa Verde

We have just spent a week at this beloved resort, but regretfully will not be going back. We fully understand Cuba’s difficulties, but the resort is becoming run down/tired. The younger staff have mostly left, very little animation team. The buffet, (understanding the difficulties) never changes. I agree with have a Cuban feel for the food is important, it is very difficult to eat the same offerings day in and day out. Only at breakfast we saw boiled eggs. That was the only change from the steam [... read more] line in all three meals. It is not difficult to become creative with leftovers and introduce change on the steam line. The beds are exhausted and the pillows are completely done. There is problems with water and hot water, which we feel the resort should consider a top priority. Unable to switch towels, because of this. (We also bring our own towels) thank goodness! The staff that are there are always amazing, we feel they try their best to give great service with the lack of resources. I feel that we can get better bang for our buck elsewhere.

Gran Muthu Almirante Beach Resort: Amazing

We did the vip section was amazing great service and food was great no complaints at all also the concierge service was over and above when you needed anything at all very relaxing in areas and if you need a little more energy there was areas for that as well

Paradisus Rio De Oro: Beautiful Paradisus Rio de Oro - Royal Service

As always amazing and attentive. We were happy with food choices and extremely happy with service. Hotel is beautiful, rooms are clean and comfortable and we were not missing anything.Thank you so much Paradisus staff for making our vacation experience exceptional.

Club Amigo Atlantico Guardalavaca: Home sweet Home

This resort is our second home. We have being going to this resort since 2013. The staff are amazing. Didn't see one mosquito. The food is the food. Did ala carte dinners, went to 24 hour for breakfast. The beach is beautiful, the sun is hot and the beer is cold. Rooms are clean. Can't wait to return next year.

Aston Costa Verde Beach Resort: Pleasant

The staff and service were really good it was clean, the food was what I expected in Cuba, there is a fair bit to do in the area Some nice restaurants not far off the resort, my least favourite part was the beach being a bit rocky as you waked out, not everywhere and nothing some water shoes couldn’t take care of all in all a great vacation

Paradisus Rio De Oro: Nice resort

Nice resort, well maintained grounds, friendly staff. decent food, good service, big clean rooms. We have returned to this resort many times in the last fifteen years and hope to return again sometime in the future.

Paradisus Rio De Oro: Beautiful and relaxing - solo trip

I had a wonderful experience at this resort. I highly recommend going if you’re looking to relax. The crowd seemed to be largely 40+ with a mix of couples and solo travellers. It was an hour bus ride from the airport. I was surprised to find that my room had been upgraded to the ‘Royal Service’ section. The Royal room was incredibly nice, large closet, spacious bathrooms and tub and the outdoor shower was the best I’ve ever seen. The Royal restaurant had great al a carte food options. The Royal  [... read more]pool and beach were definitely quieter and more relaxed but great if you want the privacy. The main pool was large and had music and activities everyday. The main beach had a good spot for snorkeling and a hut to request equipment or go sailing. The food at restaurants was presented beautifully on the plates. I wasn’t expecting anything much from the cuisine in cuba, but it tasted pretty good. I highly recommend the Japanese experience. The entertainment was great, the dancers were so fun to watch. The resort grounds were well kept and had some nice paths for going on a walk. There’s also a small horse ranch just over the bridge with a few animals. They offer horse rides through trails or on the beach. The animals looked rather skinny, but the riding experience was pleasant! The gym was decent with a small selection of equipment, and free weights. The spa unfortunately was under renovation. The staff were all very friendly and provided exceptional service.