Great option for budget holiday

I read so many horrible reviews of this resort that I was a bit nervous about coming. We were pleasantly surprised though. The resort, food, pool were solid. The drinks were strong. The coffee bar served great coffee. The beach is beautiful. I mean, it's the Bahamas! The Bahamians were so nice too. Really, you get what you pay for. This is a very economical way to see a beautiful part of the world. Yes the hotel is a bit tired. (You can really hear your neighbours.) But it was fine. We liked tha [... read more]t the resort did not feel big or crowded. I appreciated that we were in a quieter room as there's partying long into the night and we're not into that. Either we were lucky, other guests were unlucky, or some people have unrealistic expectations.

Awesome family vacation

A great family resort with lots of activities. Friendly staff and amazing entertainers. Although the rooms were dated, the views from the ocean view rooms were worth the upgrade. With all the activities to do, little time was spent in the room. The beach is clean with lots of loungers and very private. Had a fantastic trip and would love to go back in the future.

Friendly Staff. Small, Aging Resort. Beautiful Beach

The Good: Relatively clean resort overall. Friendly Staff, they were always accommodating to our little kids, bringing out yogurt during lunch/dinner when there was none. Nice gardens and vegetation. The pool is surprisingly big. Who has a trapeze? Viva Wyndham Fortuna Beach does! So much fun. Same with all the free water sport equipment. The beach is quite beautiful. If you like to snorkel, there are some coral reefs about 200 metres out into the ocean directly in front of th [... read more]e snack bar, where they serve great burgers from 11-6. Opportunities for improvement: Offer more variety at the buffet, and keep up with demand as there are a lot of empty food trays on changeover days. You could see that the staff was struggling to keep up with the needs of all the patrons when the resort was either close to capacity, or recently had a changeover. Stay on top of important safety measures, we stayed in the 1200's and there were at least three evenings when we stepped out of our room and the lighting was not on. It felt quite dangerous to walk around in the dark with our rambunctious 4 year old and 2 year old plus a stroller in tow. We were on the second level, neither the balconies or the stairs were lit up. There are no elevators to the second floor in any of the buildings, stairs are the only option Be better at keeping the kids pool clean, there were multiple days where we had to either clean it ourselves or ask the front desk to get a maintenance person out to clean it. Some of the railing pieces in the room of our balcony were missing, and there were multiple rusty sharp nails exposed everywhere, which were a big hazard for our kids. Honesty is the best policy, on Tuesday we booked a Sunwing excursion of the island for Thursday in Jeeps. We were very excited about it. They knew we had a 4 year old, 2 year old and 1.5 year old in our group when booking. On the morning of the trip we were asked "did you bring carseats for your kids?" obviously we didn't and nothing was said about that during the booking. They proceeded to tell us they tried calling us, but since they had our room number wrong they couldn't get in touch with us. I didn't believe them as the other couple in our group had the 1.5 year old and their room number was taken down correctly. Why didn’t they try calling them?! Makes no sense! We were all quite disappointed initially, but then ended up making the best of it. We decided to trek it to the Banana Bay bar via a 20 minute walk along the beach. We highly recommend the food and walking the sandbar there at low tide! Despite all the opportunities for improvement, it was a good experience. It was fairly apparent that multiple things were being overlooked, and that they were understaffed on busy days. As long as you’re okay with those things, this place strikes a good balance between value, location, and comfort.

What a Dump

I wouldn’t go back to this place if it was free. Hot food served cold buffet. Refrigerator cold burgers dogs and fries at the beach. No pool heater. Pool was so cold not one person was seen in it for the 8 days we were there other than people in full body wetsuits for scuba refreshers. I know because I was one of them and it was still freezing. AC was as loud as a freight train when it came on. Room was either sweltering hot or frigid. No way to moderate the temperature. Toilette ran for 6 day [... read more]s straight till they finally sent someone to fix it. I had to flush it by taking the back off and pulling the plug. Closet door kept sticking and eventually fell off the track on my foot. It remained up against a wall beside a bed for days too. Only when the batteries for the fire alarm died did they finally come to fix everything on the day before we left. Of the 3 ala carte restaurants, the Italian one had good food, warm at least, and good service but the portions were so small we saw people from 9 of the 10 tables being served when we were there back in the buffet immediately afterwards, (the Caesar salad was tasty but would have easily fit into a tea cup) the second restaurant made us wait 50 minutes for the appetizers, we were told they were backed up. There we’re 5 tables occupied at the time. The last restaurant brought me salmon when I ordered the steak. Rust covered metal drain in the shower. Decapitated archery equipment that all but one bow though unraveling and loose parts were unsafe. Foosball tables. One with mechanical defects so unusable and no available balls for 6 of the 8 days we were there. 2 of the 8 bicycles had inflated tires, seats that didn’t spin and teeter up and down and chain sprockets and axles working well enough to effectively break when needed. I could go one forever. Most of the staff who not working in the lobby were respectful and friendly. (Unless they were men. The 3 men we interacted with in the lobby were polite, professional and were exceptionally good at their jobs) The gym was impressive though. Especially for this place, a place that seems to have been abandoned by any acceptable level of management. I’ve been traveling 2 to 3 times every year for more than 50 years now and this place just took first in the worst category.

Relaxing Time!

If you are looking for a relaxing vacation at a very cheap price then Viva Wyndham Fortuna Beach Resort is for you. Its clean and on a beautiful beach, however, the resort is old, in need of many repairs and improvements and the food is just ok. We found in the buffet restaurant that trays of various foods went empty for long periods of time before they were replaced. The staff were in slow motion most of the time. We got very little maid service, for example, the maid took off the empty toilet  [... read more]roll but didn't replace it with a new roll of toilet paper, just left it empty, we had to request big towels for showering, we were only given a face cloth and some hand towels to start. The maid never replaced the coffee and tea in our room so we were only able to use the coffee maker the first morning. My bed made lots of noises every time I rolled over and our toilet was like riding a roller coaster because it moved quite a bit. As for beach towels, we were asked not to turn in our wet towels for clean ones as they ran out of towels a few times during our week and sadly the pool was only vacuumed once during our stay; lots of bugs and pieces of palm trees were in the water as well a body oils. Check-in was a joke and probably a good indicator as to how our week would go, as we stood in line outside the airport to get on a bus, but were held up as they checked off each person's name on a list, then upon arrival at the hotel, we were asked to line up again to get our all inclusive bands and then told to come back in about two hours for a meeting and then to line up again an hour later to get our keys, which could have been done all at the same time. There were lineups for the bars every day and evenings. The activities staff were definitely the most friendly. And lastly, everything is spread out, it is a large resort, so if you don't mind walking or climbing stairs, no elevators, you are good to go. As I said, if you want a cheap vacation to relax, it might be for you. The hotel is currently working on some improvements so maybe by next winter things will be better. The Wyndham hotel chain usually stands for good quality.

Recommended

Bahamas itself, had a lovely week although, I wouldn't go in January again as it was very windy. The water was exceptional, like glass. So clear and clean. Sad to see still so much devastation from hurricane 4 years ago on the island itself but a site to see. Sunquest representative for the coaches to the hotel, we called 'Grandpa' was a fantastic welcome from a lovely man and put us all at ease quickly, especially the young children. Hotel - rooms were clean and comfortable - cleaning lad [... read more]ies and majority of staff were very friendly and some just exceptional. Activities - canoe's, stand up surf boards and kayaks included was great, as well as the tennis, archery and gym. Hotel pool was too cold for me but others did enjoy but it certainly wasnt full. Food was, for the most part, very good. We certainly didn't go hungry. I will say as a comparison, I enjoyed food more than some higher rated hotels on other tropical travel destinations. Entertainment was fantasic but very late. Kids show 9:00 and adult show 9:30. Entertainers ensured guests were having a great time till the night, sometimes late late night, ended. 5* for them 100%. Only complaints: 2 bottles of water in the room the whole stay but there are stations to get water but have to walk to main area. To buy water was expensive. Maybe at least stocking fridge with pop/juice for the kids and provide a big bottle to fill with water so as not to take a long walk to refill one little glass. But, considering rating understand this is normal...... but customer service goes a long way. Room keycards more often than not did not work. Very inconvenient. Very long lines to get a drink unless you are VIP. You can wait up to and more than 1/2 hour to get a drink.... order 2 or 3 at a time for yourself. I would go again in a heartbeat just to walk along that beautiful crystal clear beach. Not really necessary to leave the hotel unless off weather days. No bargains really outside of the resort and excursions are .... same ol same and not the cheapest. Unless swimming with pigs is your cup of tea but remember, they poop in the water... LOL

Amazing resort

The resort was not too big but very pretty, well decorated and designed for convenience. Beach is very close. Rooms were clean. Staff is friendly. Great nightly shows and entrainment. Talented acrobatic shows. Food is great! Flavorful and great variety. This was my 3rd time there, and I would go again!

Amazing resort!

We were very happy to have stayed in this resort, despite the fact that there were lots of guys for the march break. Luckily we have always been guaranteed priority without lines. Fantastic and well equipped beach Clean rooms but small bathrooms Good food Entertainment TOP

Caught by Surprise

Do Not Go To This Resort last week of February or first 3 weeks in March. At no point during the booking process was it disclosed that over 800 Spring Break Students from the states would be there it was chaos! Staff did what they could to accommodate and we have teenagers so we managed but it was a complete drunk fest and line ups for the bar and food. SunWing said we were told however they are hanging their hat on the communication that was sent out after we paid for our tickets. When we chall [... read more]enged them all they offered was $100 vouchers! Nice beach and clean hotel and friendly staff but SunWing does this year after year to fill the rooms. They need to be held accountable for tricking people who save all year to take their family on vacation and walk into the environment we dealt with for a week.

Amazing resort, beautiful white powdery beach!

Great family hotel. Not to big very intimate. Food was good, rooms were spacious, grounds well maintained and clean. Great pool area including hot tub, morning yoga, plenty of towels, snack bar. Daytime and nighttime entertainment was very good. Trapèze very popular with tweens and courageous adults. Daycare facility available so parents can snorkel, go kayaking, paddle bord or sailing all part of the inclusive package. For an added fee you can snorkel with turtles, feed pigs, explore caverns  [... read more]and walk the beach were Pirates of the Caribbean was filmed. We Thoroughly enjoyed our vacation and would recommend this hotel.

Good holiday

We enjoyed our holiday at Viva Wyndham. We needed time away to unwind and this was just the ticket. The beach is absolutely beautiful, the food was good, the staff were amazing, all so friendly and willing to help in any way possible and the rooms were clean. I would suggest putting hooks on the back of the bathroom door so that we could hang bathing suits to dry etc. Thank you. Everything went so smoothly.

Great family trip

Overall, we enjoyed our trip to Viva Wyndham. The staff was very friendly and the ammeneties were great. Our room was just okay. The beds were comfortable but the room lacked cleanliness. The food at the hotel was average. It was great that the hotel used reusable cups for their drinks.

Okay resort with amazing amenities

The hotel is situated on a beautiful waterfront with great amenities and activities at your disposal. If you are like us and care more about the experience than the quality of food and hotel room, this resort is a jewel. You will not spend a dull moment on the grounds, or the island. Would highly recommend.

Wonderful Vacation

The hotel rooms were nothing special, rather dated. But the dining area was rather nice, the food was excellent, and the staff was amazing! The beach was perfect, large and lengthy, you could walk for miles in the lovely white sand. The specialty restaurants had great food, but the meal at the Viva café was to die for. Every succulent mouthful was unbelievable! The entertainment was different than anything we’ve experienced in any other resort, it was actually entertaining, with comedy ski [... read more]ts one night and a musical review another night. The entertainment staff made it a point to meet almost every individual staying at the resort, remembering most by name, and invited people to join them throughout the day in all of the activities, like water aerobics, etc. In the end, it felt like one big happy family.

Great Resort and Great Staff

We stayed at this resort from Feb 8th to Feb 15th. We enjoyed our stay a lot. The staff were very friendly and make an effort to get to know you. Also, the resort is great for families as they do many activities for kids as well as adults. Also, the food is good, the beach is beautiful and very clean however the water is very rocky so make sure you wear water shoes when you swim.

Great Resort with Amazing Staff

Overall, we loved our stay at the Viva Wynhdam, it is the ideal resort for families. They do great activities for adults and kids, thw resort is small, so makes it easier to walk around and get to know people. The entertainers at the resort and the staff was awesome. The food was good, was a little repetitive with not much options, but it was good. The only downside to the hotel is the fact that you can only check in for 3 PM, for someone that gets there around 11 AM with kids, that is not ideal [... read more]. But besides that we enjoyed our stay and we highly recommend this trip destination.

Loved it!

I was pleasantly surprised by this resort. Never been on an all-inclusive before but I certainly would do it again. The beach, pool, rooms and grounds were all great and I especially enjoyed the Latin Dancing lessons every day which came to good use in the evenings. The staff were amazing and I couldn't believe their talent when they performed in the shows every night. There was a good variety of food in the buffet and overall it was good. The only downside was the Italian a la carte restaur [... read more]ant - maybe they were having a bad night but the service was really slow and my meal was luke-warm. The other two restaurants were fully booked so didn't get a chance to try them.

As expected for the price

This resort was economically priced, so we expected a 3 star stay and that is what we got. Food in the main dining room was fine but there was not a lot of variety over the week. Lots of broken equipment such as juice and soda dispensers but alternatives usually offered. Food in the a la Carte restaurants was terrible and the service poor. Staff overall were very friendly and helpful. The entertainment team worked really hard to entertain guests and the shows we saw were earnestly prepared an [... read more]d delivered. Resort was generally very clean. Beach is nice, some rocks and seaweed about 10 feet from the shore. Lots of young families seemed to be enjoying themselves.

Great Fun Resort

We stayed at Viva Fortuna Beach the first week of February. We were very impressed with the high quality entertainment - throughout the entire day. The entertainment staff were always positive, enthusiastic and smiling. They encouraged people to stay active, have fun with activities and put on an amazing show every evening. The food was very good at the buffet - lots of variety for all palates, good quality, my family felt great with the food the whole week. We went to Viva La Pizza a la carte [... read more] one night - the pizza and calzones were amazing, but they took forever, and the service was not that great, the Pesto pasta was delicious but the carbonara was cold, perhaps because it sat waiting for the other food to come out. The beach was lovely with many water activities available. We took out a catamaran and also paddle boards. The room we had was ok. We were in Bimini section, and were at the far end away from the noise of the main part of the resort which we loved, but sadly we had a security light shining in our room all night - even with the blackout curtains it was too bright for our taste. The room itself was reasonable - it was clean and the water was hot and had good pressure. The beds were ok, but not luxury - basically it was what we expected so we were happy. This is an amazing family resort. There is lots to do, or you can just relax. The pool and the ocean were both great for swimming and playing. We will come back and we have already recommended it to our family and friends.

Good small resort

Clean rooms, good food, beautiful beaches.The only thing I had an issue with was the desk clerk who told me they did not have any complimentary umbrellas. Yet our friends in the room next door had one in their room with a note to use it and there were other people on the resort using them. I hate being lied to and found that upsetting. The housekeeping service was excellent. If you are looking for a 5 star this is not the place but good value for the price.