4 to 5 star resort. Not luxury.

The hotel staff and grounds are very nice. Food was good. Entertainment was okay during the day and night. But i would rather stay at Tulum or Akumal across the highway where they had very nice buffets and ala carte meals. Rooms were clean, and stocked daily. Beach is at the other hotels. Adults only was the only benefit compared to the other hotels across the highway. I brought my table tennis racquet to play like any resort and the table had been broken. They had across the highway 2 at each h [... read more]otel and would not bring 1 over until replaced with there service trucks. Excuses where many, but not common sense was used.

Our third time and we will go back.

The best thing about the Sian Ka'an is the staff. From the trolley drivers, to the servers, to the entertainment crew, everyone went out of their way to make our stay perfect. Upon arrival, our transfer took forever, so we missed our dinner reservations over at COBA, but the Maiko, as busy as it was, squeezed us in and we really appreciated that. We had this restaurant booked for later in the vacation, so I stopped at Customer Service to talk to Isabel, who went out of her way to help me change  [... read more]it. She even helped me change times of reservations to earlier, as I could only get late reservations through the app. We spent most of our time at the activity pool. I love this pool because it's small, intimate, and a great place to meet other travellers. The entertainment staff were AMAZING. I loved chatting and getting to know them, and I was lucky to win two bottles of tequila playing games. A BIG shout out to Juan, Alexander, Grecia, and Ivan, and also to our poolside server Melissa who always had a smile of her face! We enjoyed the restaurants and the lobby bar, and Aremi at Maiko, Sebastian and Antonio Katok, and Manuela, the evening server at the lobby bar were lovely. I have to give a HUGE shoutout to Jose at the Cenote Bar. We stopped there every night for a glass of wine, and sometimes french fries, lol. He was such a nice guy, always smiling and happy to see us. (So were the racoons when we got fries, lol!) The trolly drives always went out of their way when the could. Sometimes when people had been waiting too long, they would take them where they needed to go, even if they had to go out of their way. They really cared about the guests. We were there for our anniversary and there was a banner on our door and a bottle of champagne in our room. A lovely touch. Until next time Sian Ka'an!

Bahai Príncipe Luxury Sian Khan

The hotel rooms were very nice and spacious but a little outdated. The resort is very intimate and has plenty of foliage. The food was very good and they had a good variety at the buffets. We tried five a la carte restaurants and we were pleased with the food. We were not thrilled with the beach as it was very rocky and was therefore dangerous. If you were not extra careful, you could loose your balance. We attended some of the activities held at our resort and they were very e [... read more]ntertaining. There was a very unpleasant sewers smell close to our room as well as other areas of the resort. The staff were amazing, friendly and very helpful. All in all we would rate this resort a 4/5.

4th time here very disappointing

No hot water in bathroom for first 5 days (of 7 night stay). Had maintenance come 3 different days. My wife complained at front desk and the staff made her walk back to our room at the far end of the Adult Section and climb stairs to penthouse suite to prove the water was cold. Very insulting. Staff had filed service reports and still not fixed - and they did not believe us. We also did not have hot water in our rooftop lounge hot tub. We had no hot showers and no hot tub for 5 days. Room was 18 [... read more] degrees and freezing - only had 1 blanket. Staff who filled the mini fridge never left the standard selection - guessing game. When we first arrived we received the first night reservation for dinner-but were told there was no openings for any other night-told to come back every morning and ask again. Definitely not 5 star service. We asked every day and waited around - finally got Definitely not 5 star service. We asked every day and waited around - finally got bookings. This was supposed to be a relaxing holiday (wife's and my birthday celebration) but NOT relaxing. NO rep on site from WestJet. We asked front desk staff to find so we could get info on departure. Never saw this person. No signage at Hospitality Room with rep name or schedule. No booklet available for us to check departure. At checkout we waited for bus to take us to airport. No bus. Staff called other buildings looking for bus. The bus was sitting at another area of the complex - waiting to leave After 4 visits to Bahia Principe - don't want to return again . So disappointed. Staff nice - food is good (needs revision). Received 2.5 star service. Bahia Principe let us down. Thank you to Trip Central staff (J.) for your help.

Will definitely be back!

A bit overdue, but wanted to leave a full review of this resort :) For context, we're a couple in early 40s with kids and this was our first time visiting SK or any Bahia Principe resort for that matter :) Overall, we had an amazing time and would definitely be back! The room: I know some have said that the rooms were "dated". Honestly, I this this is the style of the decor for this place. I'd consider myself a person who likes luxury, cleanliness and comfort. Not super picky, but getting  [... read more]a good sleep and having a clean room is more important than anything else. We had the penthouse suite. The room was very spacious, and cleaned well daily. We did not see any tarantulas or scorpions in the room, but outside of the room we saw a sizeable scorpion on the stairs going up, lots of gekkos or lizards of some sort, a HUGE bug which we're still debating if it was a cockroach, and some cool frogs. Nothing too alarming. I'm a picky sleeper with insomnia so please take this with a grain of salt... We have a foam mattress at home so we can't feel each other move around, however the beds here, you can absolutely feel the other person getting in and out of bed and tossing and turning. The pillows were very small... resembling couch cushions and they were very stiff. We asked for down pillows and memory foam, and was better, but still not the most comfortable sleep. The AC unit is also found right above one side of the bed. My partner slept closer to the unit and it was quite cold and apparently "dry" feeling. We left a tip for the cleaner every day and also the mini fridge stock person. Great service every day. Water pressure was a bit of an issue. We couldn't get the hot tub filled quite what we wanted. It was dribbling, but it rained most the time we were there so we didn't really use it. Some guests complained about electricity issues in their room, so on par, we were good with weaker water pressure :) On food: all the buffets were pretty much on par. We were never really the first do get there, so I think we missed the good seafood on the Friday. Also keep in mind that neither my partner or myself are dessert people so we didn't try any of the desserts at the restaurants. I'd say that my favorite buffet would be Akumal. But honestly, they're all quite comparable. Aluxe was decent, I really liked their appy's... we tried them all, service was also great. I generally like my steak really rare, and asked for rare. The texture was very different than what I'm used to. It was more of a raw salmon texture than a beefy texture, less chewing required? Our favorite restaurant, by far, was the brazillian steakhouse. I was afraid the steak would be overly salty and dry/overcooked. My gosh... it was FANTASTIC. The seafood restaurant on (i think) Coba was also very great! We also tried a few other restaurants, but those two were our favorite. We accidentally were late to one of our resos by 15 mins, and were seated without issues. It wasn't the easiest task to find chairs in the shade where the entertainment was happening by the beach resorts but we managed, and def WAY better than other AI resorts we've been to. On drinks: it's been a while since I've visited Mexico, but i remembered they had the best drinks b/c they used better alcohol and fresh juices. Unfortunately like most AI resorts, they no longer have fresher juices at the bars. I was getting a bit tired of drinking pina coladas the whole time, and I took a pic of the list of drinks people were saying were delicious and many bartenders had no idea what I was asking for. The bar tender at the lobby bar in SK, Randi was fantastic - he has a passion for making delicious drinks and always surprised me. Sadly I only found him 2-3 days before leaving :( Entertainment was good for a resort that is a bit quieter at night. Shows daily from 9-10. They were good. My favorite was the silent disco. First time experiencing it, and was definitely a lot of fun! The service here and I might mention, ALL of the resorts were fantastic. Zero complaints! The trolly rides to the other resorts came frequently enough. I likely wouldn't recommend drinking overboard and then heading back b/c it can be quite bumpy LOL, but we pretty much just went for dinner and headed back to SK after. We would be back in a heartbeat! Was a nice relaxing vacation. Sadly more rain than sun, but no fault of the resort! It was a fantastic time regardless!

Better than Feb.2023

Went to the hotel from April 30th to May 14th, 2024 with Air Canada Vacations, first class from Montreal at a price of $7756.00 for 2 adults including Care Flex for a superior penthouse room 40923. On this occasion our stay was very good compared to Feb.2023. Maiko a la carte restaurant not as good as Feb.2023. They changed the main dishes for the worse. Alux was good but inconsistent with the steak size, 4"x4"x2" the first time, barely 2 square inches the 2nd time. Service was excellent and pro [... read more]fessional at both places. Spa prices increased by 30 % and if it wasn't for one of our director friend, who got us a very good discount, we couldn't have went at all. Shows were ok, crooner should be replaced with the one in Feb. 2023. Rock shows were excellent. Circus show is getting old and should be revamped. Buffet was better than good, but not excellent. Had to on numerous occasions had to tell staff to replenish the empty food section offerings. Different country themes every night, and was repeated for the two weeks we were there. Beach was very bad with a lot of rocks and not very deep. Sian Ka'an beach section very, very dangerous for the elderly. Anywhere on the beach you MUST HAVE BEACH shoes with a hard sole or you'll be sorry. Pools at the hotel were awful beacuse the water was hotter than the outside temperature. They should empty part of the pools and refresh with cooler water. Trolley service to the other parts of the hotel site very inconstent and would sometimes take up to 15-20 mins. Room service was 50/50, sometimes very good, sometimes not so good. (Received food cold) Lobby bar during daytime was good, but night time was slow, they need to add more staff at the bar. Floor waitress were excellent, poilte, professional and always with a smile. Snacks at the lobby (not everyday) at 3-5pm was nice. Rooms clean and done twice a day if needed. Jacuzzi was old, leaking and should be changed. A/C partly working. One was working, the other wasn't but the working one was enough. I think I've covered everything and hope the info was useful to you all. Quality vs price, it's one of the better hotels in Mexico.

Great holiday at Bahia Sian Ka'an

I know why this hotel has a very high return rate! With 4 hotels in one there is no shortage of things to do and places to eat. Sian Ka'an is a lot quieter and generally speaking is a more mature crowd. That being said, a trolley ride takes you to the sister hotels where there are plenty of activities to partake in. The beach is a bit rocky and I would recommend water shoes to protect your feet. The staff also work so diligently to deal with the sargassum. Many of the a la carte dinners on the s [... read more]ister resorts are not air conditioned and I would recommend dressing accordingly; wear breathable fabrics especially in the summer heat! I also recommend bringing lots of suncream and /or a hat, rash guard etc. that mexico sun is hot and these items are quite pricey on the resort. The Sian Ka'an property hosts the most shade, especially by the pools, and offers the a/c in the restaurants. The most variety of alcohol and premium bottles are easy to get at the lobby bar, sometimes pool bars don't have as much selection. Definitely didn't bother me, but some guests wanting a specific bottle were a bit disappointed to find that each bar didn't necessarily have every bottle. The one criticism I would comment on, is the trolley system. The new speed bumps installed on the Sian Ka'an side which take you to the sister hotels, gyms and beach are a bit brutal! No matter how gentle the driver attempted to take them, and even when bracing for the impact of them, you can really feel the trolleys being bounced around! These are the screw in speed bumps and I really wish the resort would consider another more gentle solution! Also, sometimes getting a trolley back to Sian Ka'an from the sister resorts can be a bit time consuming, just something to keep in mind. There's evening entertainment in the lobby area, I do recommend getting there a bit early for seating. The variety of food at the buffet really is fantastic, with different focuses each night (ie. Italian, American or Mexican themed nights). We were also told, we could ask the chef to prepare a specific item if we didn't find items at the buffet. I never found this necessary with the large variety and assortment of dishes. The Bahia app was really helpful also, great for ordering room service or communicating any special requests inside the room (more pillows, water bottles etc.) The lobby staff, in fact all of the staff here are genuinely so kind and attentive. Even in the heat everyone was smiling, pleasant and very inviting! Missing mexico and Bahia already!

Amazing experience end-to-end

We had a wonderful time at the Bahia Principe Luxury Sian Ka’an. The room was spacious, comfortable and clean. The restaurants offer a diversity of great quality food with impeccable service. Perfect location to disconnect and relax. We truly enjoyed our first experience at this resort and we can’t wait to go back.

Will definitely visit again

The resort property is huge and it is connected to other Bahia resorts as well. You can eat/use pools in other resorts which gives you more choice for your meals and daily activities. Everyone was kind and I definitely want to come back!

Wonderful Resort!

The food and atmosphere was great! There were so many places to discover, we found a week was too short! The staff work tirelessly to create a perfect holiday. The room on the main floor was very comfortable and kept very clean. We will definitely come back. Thanks for a memorable stay.

Resort Not Good

The grounds were clean, but a boa snake and another snake was present near our stay which had me terrified after the snakes were captured right away. Our anxiety was high! We paid $500 more for an upgraded room superior with a jacuzzi terrace and the jacuzzi we got to use once as we had to get the service guy to fix it and was not fixed until the last 2 days of our trip, our room was big which was a plus but we were constantly calling for restocking for coffee for morning, bottles of water, crea [... read more]m sugar cups. When we arrived there it was nice to receive a nice greeting a champagne and a refreshing towel. When it came to booking our dinners when we arrived they only had 9 pm time slot which was too late to eat. Not happy about that…the resort was quiet and entertainment was geared to older people. The sales people for resort were trying to have us engage in a privledge holiday to have extra hospitality given to us but would have to spend 90 min of our time but was told we could use beach privledge for just going during our stay, then arranged a time for us to be picked up they didn’t show up. We went right to desk, no apologies then a young guy informed us he wanted to make sure that it was only for couples only and only ones who were interested in paying for this privilege. We were getting mixed messages and annoyed at them hounding us. Pressure sales.

Bahia Xian Ka'an = Great value for 5 stars

We stayed at Bahia Xian Ka'an, this gave us the freedom of drinking and eating at all 4 resorts. Zooming around the different properties and beaches, lots of activities to do which made 7 days feel like 14 days. Food was resort food for most but out of all the buffets Xian Kaan was the best.. Our favorite restaurants were not popular and easy to book Ku'uk and Mashua were perfectly fusion. Ku'uk was traditional Mexican but found a way to perfectly fuse different cultural foods without trying t [... read more]o hard. Mashua was Nikkei style and both were 5 star restaurants. Minor nuisances..musty smell in the rooms suggest moisture issues in walls..however this was trumped by excellent service

You gotta go here!

What a beautiful resort! Room always clean and so stylish! Everyday the buffet was outstanding...food variety and taste was amazing. Entertainment every night. Bar service ,top rate! Stafff?.... hats off to you all for always going the extra mile.....

Wonderful Vacation

This resort was small and easy to get around. The room, grounds and dining areas were very clean and well maintained. The food was delicious and there was a great variety. The shuttles made it easy to get around to the other 3 resorts. The staff was very friendly and professional. We had a wonderful vacation and will return to this resort.

1st time at this resort it was amazing!!

Everything was excellent, service from employees, the food, activities, always accommodating . Employees always working to keep the grounds clean . Never waited long for the trolleys. Oecial thanks to Delmar who made our experience comforting .

Wonderful resort

The hotel was very clean, food was good, and service was excellent! We were greeted with open arms and all the information needed to have a great stay - Roberto and Armando made sure of that. The bar staff were excellent and very friendly and attentive. We never had to wait long for any service. The golf is a must and the Mayan massage was the best!!

Fun Holiday

The hotel was very clean. The grounds people were working at keeping everything fresh and tidy. Housekeeping was great. The entertainment staff was great. Marily was fun to talk with. Really enjoyed the silent disco.The food was great. especially Galla Night. The Ali-carts were also very good, especially the service.

Sian Ka'an

I have been to Sian Ka'an many times and, as always, this resort has surpassed my expectations. The staff is friendly and helpful and are anxious to fulfill any requests we had. The food is excellent and there is enough varieties to satisfy everyone's tastes.

Fantastic

We enjoyed everything about this resort. The staff looked after us always. The food was very good. We will return for sure. The night entertainment was great and we loved the silent disco. We felt very safe,as the security was very good.

Great Vacation Spot

Large complex but very easy to get around. Good food that has a lot of variety. Hard to get shade spots near the beach. Friendly and attentive staff. Only allowed one pool towel at a time. Beds are not as advertised though (queen not king, and twins not doubles).