Nice place if you don't want pool or beach

Great hotel but if you want to enjoy the pool or beach you will be disappointed. The beach is cleaned of the seaweed but you have to be careful where you settle yourself as many areas smell like swamp. There are two kids pools, one small shallow one where the water is at good temperature, the second larger kids pool with slides is cooler because its deeper and larger, so as long as its sunny your good. but if its cloudy/ rainy it is too cold. The large adult pool that is one of those long lagoon [... read more] like pools, is FREEZING! On the hotest of days I saw maybe 10 people go in (not for long periods of time). On a regular day I saw maybe 2/3 people people. So.... if you are an adult that wants to enjoy the pool and not be shocked by the cold pool you have to pay $60 USD per person per day for access to the 'concierge' area that has a heated pool. Just know that all the families are either buying passes or sneaking in. It is a packed pool.

Very Nice resort on the whole

Spent a week at Paradisus using the Family Concierge package, which was overall very pleasant. A few observations: Pros: Beautiful resort. Nice setting and kept in very good order. Family Concierge pool is nice, only heated pool in the resort. Restaurants are stunning, décor and finish would not be out of place in any major city. Service on the whole is excellent. A couple of bad experiences but the staff generally have their patience tried by some very demanding customers, so I will cut them s [... read more]ome slack I will mention Adrian, who was the poolside waiter. He works tirelessly in the heat all day and provides excellent service. Cons: Very limited pool seating. 10 cabanas, 3 are adjacent to the pool. These generally are taken by 6am. By 9am all the loungers are taken. People hang on to them all day; so you could have a Family Concierge package and no seat by the pool. Poor design. Buffet is chaotic. Design of the footflow needs looking at. there is no flow to the people and therefore its a bit of an ordeal getting your food. generally its cold by the time you get back to your table because of all the waiting in line. Room service is incredibly slow, and usually gets the order wrong. The reason is that they have to wheel the food across the whole resort, however that isn't much of a consolation when you wait one hour for your food and its cold and the order is more than often incorrect. Although the restaurants looked beautiful, as did the food, I would not say that the food was outstanding; on the whole it was good, 7/10 Wifi terrible. When we saw the room had its own wireless router, we were excited to think that the resort would have excellent signals throughout. Unfortunately, its the opposite. Very flaky wireless network access everywhere. This needs improving. Although its all-inclusive, a couple of items are not included strangely. You can order a triple Belvedere for free, but a Perrier is $3. Some wines are free, but Pinot Grigio is not, for example. TV - Very few channels, and not very good signal. Pool security - in the Concierge pool there were a couple of non-concierge guests sneaking in. Security should have a wrist band check to avoid this. The 'suite' rooms are not really suites. They are two queens with a balcony and fridge. A proper suite would be bigger and have more facilities. A kitchenette is unnecessary but a bigger room with separated bedrooms would be expected. Clientele - not the resorts fault, but I was disappointed with some of the other guests, because they were very demanding and not very polite towards the staff at the resort. The staff work exceptionally hard to provide a good service, so I didn't like that. Generally it was Americans but not always.

Great Family resort

Less quantity of food than other all-inclusives but much higher quality. Great rooms and pool area for families. Not a very good beach. Butler sevice was a surprise - nice but not necessary. Definitely recommend.

The absolute BEST if you have kids!

We had one goal in mind: to provide our 4 year old daughter with the absolute best vacation she could have as a child, and: we couldn't have been any happier! Special thanks to Gerardo, Virginia, Lucy (Family Concierge), and Gilberto (Captain of the restaurant at breakfast time). If you adore your kids and want the BEST, do not hesitate, just go to this resort, you will never regret it! Room Tip: If you can, definitely go with the Family Concierge service, it's worth every penny (and more)!

Amazing family vacation

Our family visited this resort in march 2014. We all had an amazing time. The children's pool was our favorite spot! The food was fabulous and our room was gorgeous!! Wish we could go back My children aged 4 and 7 had the time of their lives and ask daily if we can return to mexico