Incredible resort!

Five starts for this resort and we would go back in a minute. The hotel was beautiful, staff was incredibly friendly and the food was amazing. Only ding would be that it was hard to find the restaurants, maybe suggest a tour or distributing a map when you get there. Amazing, definitely recommend this resort!

Great resort and overall experience!

My husband and I just recently got back from our honeymoon at Paradisus La Perla. I can't rave enough about this resort. The service was amazing, the food was the best I've had at any resort I've ever been to, and the resort was incredibly clean and well maintained. We had a maintenance issue with our room and they were incredibly quick and amazing to get us switched into a better room. The only downside I would say is that I didn't feel there was a lot of night life activities (and the activiti [... read more]es they have weren't well advertised). I would 100% recommend this resort and we both said we want to go back!!

Paradisus is truly paradise

The resort was simply amazing! The food was extraordinary and the staff were exemplary. Royal service is worth every penny. The room was awesome and the adults only pool was warm like bath water. I would definitely recommend this resort.

Outstanding Resort

We absolutely loved this resort and the staff. Food was excellent, rooms were beautiful and kept very clean by the staff Common areas were plentiful and although the hotel was almost full, we never felt crowded. Beach was excellent All in all a great vacation. Kateryna Mikhailiuk of TripCentral Burlington suggested this resort and she was completely right. We had intended to go to a Royalton as we like them so much but this was equally fantastic

Great resort

More than satisfied with our vacation. The facilities, food, beach, room were all excellent. All personnel at the resort were very helpful and caring. Will return for another stay as soon as possible.

Loved this hotel. Luxurious hotel, very attentive staff and excellent food.

The rooms were tastefuly furnished with romantic undertones. Perfect for a honeymoon as well as silver anniversary celebration. Very luxurious. Each room had a bath tub, shower and an individual jacuzzi in the porch. The stay will gave the jacuzzi all set to go by your butler when you come to the room in the evening. Champagne in the evening by the butler made the atmosphere more romantic

Wow!

We're forever spoiled. From the moment we arrived we were made to feel special (thank you, Sergio at the front desk). From Eduardo and Carlos who served us tirelessly on the beach to Luis at The Grill whose menu suggestions led to a few of the best meals we've ever had, this resort pulls out all the stops. Nightly entertainment was top notch. Be mindful, the clientele is young and it can get a bit loud at the pool, and they host are a ton of weddings which bring their own brand of party hoopla,  [... read more]so if you're retired and are looking for a very quiet getaway, this is probably not the place for you.

Beautiful resort with few negative points

Hotel is beautiful. Modern style and well kept. It is very clean. We had a Jr Suite and it was beautiful; lot of space, and very clean. Food is the best I have ever had among all the resorts I went I recommend Fuego and The Palapa for dinner. Staff is very kind and dedicated. Many transats and Bali beds at beach and pool; it is easy to get one. There are few issues. The resort space is not well exploited as far as we are concerned. -There are many nice bars but they are all empty making [... read more] atmosphere boring. -Lot of empty space where they could for instance organize evening events like a tapas bar with music. -The nightlife is rather quiet and when there is a show, it is not in a theatre; the stage is on the main floor and it is hard to see if you are not seated in front row. -Beach is rather small. -Buffet is a little limited in variety but food is good. -The adult section should have the tequila tasting salon and the cigar room rather than the family section. -Towel system should be revised; they are very strict you only have one towel you can change whenever you want.One of the person travelling with us has backspin. We asked for an extra towel and the hotel staff refused to satisfy our demand even after we explained him the reason why Though I really enjoyed by vacation at Paradisus La Perla.I probably will not go back because of the atmosphere.

Superb Resort

The entire resort is 5 star.......from the food to the rooms to the great staff to the amenities to the bars and a la carte restaurants. First rate. However my wife had her phone stolen from our room. She and I both know that it was a maintenance guy who was in the room when we were at dinner. He was there to fix the toilet. I know he swiped it. Security came in to our room. They did a thorough investigation etc. and then provided my wife with a letter that was pure BS......not appreciated [... read more]!! Lock everything of value in the room safe!!!

Paradise at Paradisus La Perla

I still recall sitting down with our travel agent, Tanya V, and hearing about all of the wonderful things Paradisus La Perla has to offer. After seeing and experiencing the resort first hand, I am 100% positive we made the right choice (with her help!). Check in: We were greeted upon arrival with a cool towel, a purple drink, an intoxicating aroma as well as stunning decor. Our room was not ready (they had overbooked) and we were upgraded to a one bedroom suite without any extra charges. They [... read more] pushed two queen beds together to make it one of the biggest, most comfortable beds I've ever stayed in (I'm used to sleeping with a 100lbs bulldog and a 6'4 boyfriend, both who hog the bed and snore, so I was more than pleased.) Room: Modern, stylish, and clean as could be. We had living room area, a jacuzzi tub on the balcony, and a little kitchenette. Air conditioner worked great and again, incredibly comfortable beds/pillows. (There is a pillow menu!) Resort: Breathtakingly beautiful and well maintained. There is peaceful soft music playing while you walk through, taking in the tranquil ponds with coyfish, turtles, plant life, and art sculptures. They also have one of the nicest gyms I've ever witnessed. Honestly, the staff there have thought of everything to provide the best service you could possibly want, always with a smile on their face and happy to help. Food: Incredible. I left 6lbs heavier. Room Service around the clock. My favs were: Vento, Oilo, and The Grill. The fish tacos at the Pool side restaurant were so, so yummy. And the I'm already missing my after dessert, dessert: the scoop of gelato ice cream I would get on the family side buffet. Beach and Pool: The beach was very nice. Again, the staff work so hard to maintain the property (the beach has some seaweed that requires daily removal). The beach servers, Ricardo and Freddy, were so very attentive, personal, and kept the drinks coming! The main adult pool is more of a party atmosphere and great for people watching/relaxing in a pool side cabana. What I would have changed: I wish I would have been more firm with the person who was encouraging me to attend the hour long presentation (timeshare kind of thing) as I felt like she was intensionally trying to make me feel bad for saying no and kind of taking away from the excitement of just arriving at the resort. Our Nexus Tour guide accidentally wrote the wrong resort entrance on our excursion receipt. So we had gone to bed early the night prior and waited at our resort entrance at the designated time, only to be left behind! The tour bus waited at La Esmeralda (family side), while we waited at La Perla, one "gran problema." I then waited in the lounge of La Esmeralda for an hour and a half for the Nexus Tour person to arrive in order to be refunded the money. Although this person was scheduled to arrive at 9am, it wasn't until someone from guest services assisted us by calling Nexus Tours. The person would not issue a refund over the phone and were trying to push back a bit by attempting to say that we weren't in the lobby at the right time. After some serious back and forth, which was incredibly unprofessional and not accommodating whatsoever, the Nexus employee on the phone advised that a representative would be in at 4pm to assist us. Merisol was fast, efficient, and provided us with a refund within minutes of her prompt arrival at 4pm. We really appreciated that the agency called to follow up twice in order to apologize for the mix up, however, the bottom line was that it was precious time wasted waiting around. We are still awaiting the agency to process the refund (they advised it would be back on the card in the next 3 weeks) and indicated the intension of sending us a voucher for the mix up. In the end, I didn't get to see Tulum, however, we definitely made the best of our last day and this should not be a poor reflection of the hotel in any way. Looking back at our week in paradise, these are the only two things I would have changed. La Perla's atmosphere, staff, service, and overall experience was over the top extraordinary. Don't wait another moment or look at any other resort option, La Perla is the place to go. Special shout out to Venancio of Guest Services who went above and beyond to ensure our last day, despite the tour disappointment, was really special.

Breathtaking resort!

The resort at paradisus in mexico at playa del carmen was absolutely the most breath taking resort we have ever been too. From the moment of arrival we were greeted with kind genuine workers. We walked into our room and our jaws hit the floor. Honestly the most beautiful most stunning room we have ever been too. Everything was clean and well taken care of. The workers were also very friendly. We fell in love with a few workers in the lobby and on the beach. They treated us like royal and res [... read more]pect. The food was remarkable and so tasty. Everything was delicious and we love each restaurant. Absolutely loved when they cooked in front of us too. Made our vacation entertaining! I highly recommend this resort and cannot wait to take our children to the family side. Thank you so much for making our anniversary getaway over and above ! Cannot wait to go again.

Paradisus Playa Del Carmen

Awesome resport and great customer service! The beach was stunning! Great night life close to fifth ave. I would Highly recommend this resort to families And couples. Something to do for everyone! This is our second time at the resort and we are definitely going back!

Paradisus Playa del Carmen La Perla

We just came back from Paradisus Playa del Carmen La Perla , and the ammenities were amazing staff was great and food was delish!!!! it was a tranquil spa. The Beach was gorgeaus and you had bar service on the beach which saved you a trip back and forth ! The gym was exquisitie and so was the spa I would definetly go back

Incredible Resort!

This hotel is absolutely gorgeous and would highly recommend it to anyone. The resort is extremely well kept, and all of the staff are friendly and helpful. There are a large number of different restaurants you can try, all in which are very good. I honestly do not have a single complaint about this resort. If you are looking for a great all inclusive resort with excellent staff and tasty food, this is the place for you.

Blew us away!

Gorgeous resort with luxurious finishings throughout. One restaurant better than the next. Had an incredible 5 day getaway for our 10 year anniversary. Super friendly staff, amazing room and great entertainment. Solid ⭐️⭐️⭐️⭐️⭐️

Wonderful Getaway for 2!

As soon as we arrived we were greeted with the simple phrase of "Welcome Home", and from that moment on the hotel staff went above and beyond to ensure we felt comfortable and relaxed our entire trip. The grounds and pools were exceptionally clean and the food was beyond our wildest dreams. Every meal was better then the next. Our tastebuds danced for joy at the great flavours and the presentation was lovely too. There was plenty of activities to choose from to keep occupied but we simply enjoye [... read more]d our time by the pool and beach. We also enjoyed the lovely surprises our Royal Service Butler provided to celebrate my partner's birthday; balloons, a hot tub for two, champagne and chocolate covered strawberries. This was the best trip in my books and I couldn't have asked for anything more. This hotel set the bar high and I will be a repeat customer in the near future for sure.

Phenomenal

This was our second time at the Paradisus and it was just as good as the first. The grounds, the food the service is out of this world. The hotel is beautiful, rooms are clean and comfortable! Love love love .

Top Resort.

The Paradisus La Perla is a top resort! From the moment we arrived we knew that we were going to have a great holiday. The resort is beautifully designed with large pools, gardens, and sitting areas. We particularly enjoyed the food and the service! We were treated like Royalty and you never had to wait on a thing. The entertainment at the resort is spectacular and authentic. My wife and I really enjoyed the belly dancing performance as well as the pool party. I would recommend the Paradisus La  [... read more]Perla to anyone!