Wonder resort !

I thought everything about it was well done, staff were wonderful, lovely rooms, great layout, food was great, wish I had had more time there to try all the restaurants ! Everybody was very friendly, and the restaurants weren't overly crowded either.

Great resort!

Nice spacious pool. Lots of good beach front! Well kept grounds. Very friendly and helpful staff. Rooms were very well kept and there was a lot of great restaurants. Would highly recommend this to anyone looking to travel to Punta Cana.

Swim up room 4170

The room was amazing. I will only do swim up room from now on! I will definitely book a Secrets or that chain again unlimited luxury is no lie. One day we ordered room service (which is included in the all-inclusive unlimited package to the room for lunch). The bartender Angel from the swim up comes around all day long and didn't leave the pool (the vicinity of our room) the whole day.

Very Good Resort

Resort staff was very friendly. Food was very good and the restaurants available at Secrets and the attached NOW Resort has nice food too. Secrets resort rooms are a bit dated, however were neat and clean.

Amazing Resort!!

Everything was amazing with this resort!! Beach was beautiful, food was really good and the service was outstanding!! I would go back to this resort in a heart beat. It wasn't that far from the airport either.

Awesome Resort. Good Time!!!

Secrets Royal beach was perfect. The grounds were impeccable, the beach was AMAZING, the service was on point and the atmosphere was just what we needed. If you wanted to chill out you could and if you wanted to get involved in the activities, there was plenty to choose from. My favourite part was the foam party. What an excellent ideas for adults. I would highly recommend this resort.

A Very Relaxing Resort

The grounds of this resort are beautiful and very well maintained. A beautiful beach with pristine white sand with a wonderful and plentiful natural palm shade area .The rooms were spacious and very comfortable. The food was very good and plentiful portion wise. The Italian ( Portofino) and the Beach side Grill were very good. The staff were the greatest asset...very friendly, very accommodating and housekeeping was exceptional . Fitness area is very good. Small but it has several rooms which ac [... read more]commodates varied workout activities....ie : weight room, yoga or stretching area and machines,,,,the only negative would be Amtours persistent and sometimes pressure sales pitches for their time shares which my wife and I ignored...

An Incredibley Beautiful Resort

The pictures of this resort are not a lie. The property is lush, tropical, mature. Stunning views from every room. So, so clean rooms. Quiet at night and fun during the day. But, plenty of quiet (and private) spots for the recluse. We have travelled to so many resorts over the years. Royal Beach was beautiful and every single staff is interested in your happiness there. Entertainment was excellent. Food is excellent. Check in with Gandrey at the pool. We loved this guy!

Great resort - terrible a la cartes restaurants.

Great grounds, excellent service, great beach. Sub par food. Buffet was ok, but restaurants were not good. Three times left the restaurant and headed to the buffet. The Beaches resorts in PuntaCana have much better food. Would not return.

Room for improvement to be a 5 star

This is a hard review to write as there were a lot of good things this resort has to offer. I would rate the resort a 3.5 out of 5. We booked though TripCentral and had a great experience with them. Everything was in order and they handled all our requests. 1st let me start by saying that my wife and I travel about twice a year to Mexico and this is our first time to the DR. We have stayed at Secrets Silversands, El Dorado Royale Casitas, The Royal in Cancun twice (it is now the Hyatt Zilara), S [... read more]un Palace, and Secrets the Vine 3 times. Based on that, we have been spoiled by the level of service and realized that the little things and attention to detail really make a huge difference in our experience. Let me start with the Pros of this resort: The resort is beautiful, lush, and very well maintained. They work countless hours to keep everything in order. Clean - This resort is spotless. From your room to the public washrooms, they do a fantastic job keeping everything clean and fresh. Pools/Lazy River are very clean and amazing. One of the nicest beaches I have ever seen. Yes the seaweed can get bad, (very bad on some occasions) but the beach is wide enough where it will not affect you. Every lounger by the pool and beach has a hut to block you from the sun which is great to get a break from the heat. The rooms are excellent with a private bathroom (If you have been to Secrets the Vine before you will appreciate the privacy of the bathroom at SRB) Balcony is private with a 2 person Jacuzzi tub. Having access to the Now Larimar was an added touch. With more variety of restaurants to choose from was an added benefit. If you like a buffet breakfast and lunch, the larger buffet is on the Now side. For the most part the food was good. Our favorite restaurant was the Italian one on the SRB side called Portofino. Amazing nightly entertainment. I was able to see the circus show and they are very talented do a great job in entertaining the entire audience. I want to highlight several staff that were exceptional in what they did and really made an effort for us to have a special trip. 1st is Raquel Torres the E-Concierge. We were in contact with her prior to arriving and she did a fantastic job taking care of our reservation and our upgrade to preferred status prior to arriving as well as a few other requests. You were a great help and thank you! 2nd, Marcelo our butler, went above and beyond to ensure things were in order. He checked in on us daily and even took a few special requests. Thank you for everything Marcelo. 3rd, Gendry and Angel at the main pool were the best servers we have ever had as a pool side server. They spent a lot of time talking and getting to know us. They even helped to teach us some Spanish. Their timing was excellent with bringing us our next round of drinks without even asking. They also helped us with getting seats each day by the pool. Even though there were always lots of seats it is nice to know they were there to help. Thank for the excellent service and Angel, good luck with your bambino Now for the cons. Even though there were a lot of positives so far. I cannot rate this a 5 star based on knowing what 5 star service is. To get a 5 star you need to close the gap on a lot of the small things. 1st is getting the food and drink order right the first time, maybe even the 2nd time would be nice....(Not including the pool bar, as Gendry and Angel always got it right) There were several times during the week we would go to a restaurant and order food and it would come wrong. For example: We went to Seaside grill once for lunch and my wife ordered a chicken burger with pickles and tomato's. (On the menu they even have pictures of the toppings to choose from) Well the first time it came with just the tomato. When we asked for pickles again, they brought a plate of onion's and lettuce. We said no, we want pickles. Then they brought us cucumbers and guacamole......What? How can you get this wrong twice???? I blame this on language barrier but they should be able to get it right after pointing it out on the menu. After the 3rd time we just got up and left in frustration and went to the buffet. At another restaurant we ordered a couple of drinks and we each ended up with wrong drinks. We ordered them again and again they came wrong. It is very frustrating that waiters cannot take a proper order and actually get what we asked for. This happened about 6 times during the first 3 days. It came to a point we just started to go to the buffet to serve ourselves as opposed to ordering something and it comes wrong. If one of us got something wrong the other would wait and then our food would get cold while waiting to eat together. This should not be the case and should be improved. You could either write down the order or if you are not 100% on what we are asking for find some else to come and clarify. 2nd Lack of bottled water. Daily the resort would run out of bottled water around the same time (1-2PM). If you go to any pool bar and ask for a bottle of water they would have none. They should know this was a pattern and be proactive to order more the day prior. I figured it out on day 2 that they had a shortage of water. They should know it too and address it. All they need to do is restock the water at each location between 12 and 1 when people go to eat to have enough for the rest of the afternoon. Same thing with Coors Light and Budwieser. We had to ask several times to our concierge for extra bottled water, daily actually and still sometimes would not get it. 3rd The service at the buffet on the Secrets side. When you first arrive no one brings you to your seat. When you want to seat yourself one of the servers IF they make eye contact will just point and aggressively say "sit there". It just comes off as being very rude that I have to sit at that seat as opposed to first being greeted and escorted to a table. I know they are busy but there should be a hostess there to escort you to a seat. Then to get coffee or water is a chore. We would each ask for water and coffee. Just getting a glass of water was very difficult. You would have to ask 2-3 times and they seemed very annoyed to give it to you. We would leave to get food at the buffet and only come back to either one coffee on the table or only one glass of water. Then the process would begin to get a 2nd cup. This seemed like a common thing that if 2 people sit down that each would be serviced water even without asking. I expect that at any restaurant no matter where I am at. They did not seem to get that concept. My wife and I would each like our own glass of water and not have to share it. By day 3 we sat near server’s station just so we could serve ourselves a glass of water as this did not improve. By day 4 we tried the Now breakfast buffet and it was a treat that our server actually came to greet us with a pitcher of water. They kept refilling our water without us asking which is what we expected at the SRB side. We ended up going to the Now side the rest of the week and enjoyed a wonderful level of service there included with smiles. 4th Barefoot Grill is disgusting and needs to be changed. I know it is just a little spot outdoors to grab something fast to eat. If you watch them you can see that they are using the same utensils for both chicken and hamburgers. This is not sanitary and I would not eat there. When we first experienced this we did not notice that they leave there chicken soaking in grease until after we ordered it. My wife ordered a chicken burger and I ordered a hamburger. Not really paying attention at the start but while he was cooking we noticed that he was flipping the chicken and the hamburger with the same tongs. When someone else came up to order he used the same tongs to get a new piece of chicken from the grease pit and put it on the fryer. Flys were on the buns and the toppings looked like they had been there for way too long and out and open as well. At that point we both just walked away as we knew we would not be able to eat that without getting sick. 5th The Gym. My wife and I are very physically active and start each morning with a workout. The gym on the resort is very small and not inviting. There are 4 little rooms with very little equipment which is hard to maneuver around to do anything. I watched the person running the gym approach several people during the week if he did not like what you were doing. Someone came in and he asked her to go outside and wipe her sneakers before coming in. It was not raining and her sneakers looked very clean and dry so no need to make her feel like that. I watched him tell some women that they could not do step ups on a bench or split squats using a bench. Another person came in to look around and he was asked to leave as he had flip flops on. I know it is not save to have flip flops on in a gym but at least let him look around for a minute before asking him to leave. We have been to a lot nicer resort gyms and this one needs some improvements. They also left the door open a lot which meant the temperature was over 25 degrees Celsius which as you can imagine is pretty uncomfortable to workout in. We closed the door just for them to open it again. The gym was very clean though, one positive. Overall it was not a great trip, but maybe a good trip. As I mentioned at the start. We have been spoiled from experiences at other resorts. Our last experience before here was Secrets the Vine, so coming to SRB was disappointing with the drop off in the service. We do love AM Resorts and the Secrets brand (no we are not members) which was one of the reasons why we chose this resort. In the end we will be returning back to STV for our next trip.

FANTASTIC RESORT!!!

This was our first time to an all inclusive adult resort and it was worth it! The grounds were well keft and beautiful. The alacarte restaurants were amazing and no reservations needed. The staff here were kind, helpful and very friendly. This was a smaller resort so you never waited to long for drinks. Great experience!!!

Good 1st Experience

This hotel had beautiful grounds, well maintained however I thought the preferred pool to be a little dirty (black mold) in grout. The rooms were very nice but could use more lighting in the bathroom. The food was very good but I didn't like that smoking was permitted at the buffet area outside. The preferred beach area could be improved, more palapa and nicer chairs. Overall, this was a nice resort and we would probably return.

Good resort Location may be a concern for some

The hotel was OK Food was very good. People serving very good. There were two issues. Toilets will not take paper or they will not flush. Paper must be put in garbage. Second issue is weeds on beach. They are doing a lot of work to keep the beach clean of weeds but if you swim in the ocean you will be swimming among the weeds.

Problems with two rooms

Compared to Secrets in Montego Bay this resort would not be more than a 3-star. Problems with toilet not flushing, air conditioning not working properly and problems with main door (was fixed ) We were moved to another room but not without toilet problems again,

Amazing beach, fantastic staff and very relaxing.

At first we were quite disappointed when we arrived, we booked a swim up room and were told they upgraded us to an ocean view room (view was from the corner), we told the guy at check in that we specifically booked a swim up and we wanted it, I said just tell us it's not available today and he said you are right, it's not available today but we will move you to the swim up tomorrow. Anyway, we asked about preferred and as compensation for not having swim up the first night, we were given preferr [... read more]ed our entire 7 night stay. Some may not care about preferred but we were so happy to have gotten it as the Seaside Grill in preferred was fantastic and had the best staff (Pedro, Carlos, Jorge, Edwin, Melvin and all the others which I cannot remember their names). I am a celiac (gluten allergy) and it is very scary to eat at a buffet or places without gluten allergy knowledge, Pedro at the Seaside was knowledgable and directed the staff to what I was and wasn't allowed on the menu. Our favorite meals at seaside were the shrimp starter, chicken, vegetables with butter and the grouper (delicious). We read many views that the food wasn't great but we really enjoyed seaside and blue water grill, unfortunately I still don't believe they are very knowledgable on gluten and it would've been great if they had gluten free deserts, crackers and bread (it makes the person you are with uncomfortable to have deserts when the other person has nothing available for them to enjoy other than fruit). I have to add that this was the most amazing beach, I have been to many tropical destinations but this beach was by far the best one. We rented a cabana for one day from 10-5 pm, we had a butler and his name was Mr. Marcelo, he was so fantastic, willing to get you a drink, snacks, take pictures, you name it. I have to say that the day we spent with Mr. Marcelo at the beach, was one of the best days there, it was a bit windy (thank god cause we would have melted) but the cabana, snacks, champagne with orange juice and the fruit there while tanning or reading a book was heaven. One thing that would've been nice would be to have a bigger pool, although we loved laying on the blue mats on the lazy river outside our room. All in all after we settled, this trip was the first time we could've stayed longer and we were very sad to leave. The staff are amazing and try to go out of their way to make you happy, my Nellies at the buffet went out of her way to prepare me a smoothie each morning and her smile and giggle super sweet and she did it without expecting a tip ever. I will say that I know it's all inclusive but I didn't see many people tip which was awful as these people help make it paradise for you, so one should tip. They definitely do love us Canadians!!!!! We will be back and truly miss all the sun and relaxation.

Overall satisfactory!

Like all places I make the best of where I go. The room was great and very clean. The staff was really nice and great service. As an adult resort would have enjoyed more action but the fact that there was a resort right beside with a disco I managed to get my dancing in LOL. The food was very good except for a couple dishes, but great variety and fresh. Loved the grill at noon and the paella was phenomenal. Two main issues, 1) With the money you pay I really think you should have free internet,  [... read more]I get it everywhere else. 2) I went as a single person and paid quite a bit as there were no single supplements and really did not like being pushed to have the preferred member status, if you want a butler, go somewhere where it is part of the package and the wine, if we get premium alcohol, why would we have to pay for wine at dinner if we want a better bottle then the one offered that day at the resort? Just have a selection of 15 wines of each colour and let people choose. Met some great people as usual and really enjoyed the experience.

Best vacation ever!

This resort was all we could have expected. From the staff to the grounds it was EXCELLENT! We especially liked the whirlpool tub on the balcony. A great way to relax after a day at the pool! Staff seemed to really enjoy their work and wanted nothing more than to please you...

The usual Secrets...Superior!!!!!

The room-type that we had requested was not available so we were assigned to another. Not pleased until we stayed one day in our "new" room. WOW!! We were definitely up-graded. The swim-up river was 5 seconds away and the a la cartes were 15 seconds. Room service was 15 minutes since we were so close to the major restaurants. The beach was, again, as usual (amazing in size. length, and quality) so we walked at least twice each day. Staff were more than helpful and friendly. We have always receiv [... read more]ed top quality from all our Secrets vacations (Sandals has a lot to learn).