It was a good place to stay

The grounds were fairly well kept the rooms were clean the pool was nice the beach was amazing .The entertainment was great.If you get the chance go to Lenny's for their lobster shrimp it was fantastic.The downside not very much hot water.Ran out of eggs at the buffet for 2 mornings ,ran out of mix alot ,ran out of ice a few times but overall for the price was worth it made alot of great memories .

Disappointing vacation

While this resort may have had potential in the past it squandered its capital through neglect and lack of service . Rooms were dingy , towels dirty , food unappetizing lacking variety and we were served stale several days old bread . Poor visibility due to minimum amount of lights outdoors rendered navigating between units of resorts extremely difficult after sunset

Was amazing

Food was the best that I had at any resort. Staff were amazing. Issue with hot water, but staff made arrangements for me to shower in another room as I didn't want to change rooms. I had a great room overlooking the ocean.

Disappointed

Most of the staff was rude no drinks except for mango juice to kick with liquor, wine and beer 1 day of watered down soda. Not much variety of food in buffet all week. Mosquitoes were horrible even with bug spray !!! Will not be going back and do not recommend

Has the basics

Memories Flamenco is in need of some upgrades. It has the basics, but the pools are missing huge chunks of tiles, could use a good cleaning. Food was ok ... basic, which I expected. Was disappointed in the beach, as the coral makes it really hard on the feet getting in and out of the water. Jelly fish were in season so we spent our time at the pool anyway.

Should be closed down

Not enough room here to list everything that was below expectations in this resort. Please feel free to call me and I will gladly outline everything that is so very bad about this so called holiday resort.

What a nightmare experience!

The fact that travel companies and airlines are sending people here right now is criminal. We are long time guests of this resort and we spent a week here, 3 of the days with no water for toilets, handwashing, dish washing, showers or any kind of sanitation - an absolutely heath hazard. This resort has become full of black mold and cockroaches, it needs to be shut down and a conplete overhaul. Heartbreaking!

THE WORST STAY AWAY.

Don't know where to start, there is so much i need to say. THIS WILL BE LONG AND DETAILED. THIS IS FROM MINE AND MY HOUSBANDS EXPERIENCE AND THERE ARE 3 OTHER PEOPLE IN OUR GROUP WHO ALSO HAVE REVIEWS TO WRITE ABOUT. I'll start with the beach, It was amazing, Romand at the cocktail bar is an artist- i didn't experience the drinks being i only drink beer but my group loved him. The grounds were beautiful. THAT'S it for the GOOD. I have been to this resort many years ago and it was fantasti [... read more]c, these last 2 weeks were a nightmare it was so bad and disgusting that it shouldn't even be allowed to operate. the first 2 days were good. #1-ON the DAY 3 it went down hill from there there was no RUNNING WATER for 7 days. No flushing toilets, no washing hands and hundreds of people touching everything it was gross, made myself and many others wonder how the staff were doing dishes, washing food or cooking etc. In building 1 there was never any hot water when there was water. The phones in ALL the rooms did not work so could not call the reception desk for any assistance. On the first day of having no water on the resort there was a delivery truck that brought some bottled water but if you were not at the right spot at the right time that night then you were out of luck for any drinking water, people were grabbing more then 1 bottle and so the rest were s**t out of luck. THIS WAS INHUMANE. 2- NO SOAP IN ANY OF THE PUBLIC WASHROOMS for when there was running water a total of 3 days. (GROSS). 3-Witnessed the pool bar staff take water from the pool to make ice for drinks NASTY i also want to mention someone had defecated in the pool 2 days before and i am a people watcher and many did not leave the pool for hours, HMMMM. there is other witnesses to this statement. 4-Power outages often for hours (Not complaining just a fact and i understand the gas shortages and the tool the maintenance people have to work with in Cuba). 5-No mix for drinks, again i only drink light beer so not a big deal for me but for my group its a big deal. NO CRISTAL BEER FOR 4 DAYS. I spoke to a Sunwing Rep his first response was well just drink the other beer i explained i don't like dark beer and its not nice tasting he then called the hotel manager over and i was was told that he would have 10 cans brought to my room because it was my birthday and would like to celebrate it that evening with some friends Sept 24th 4 days into our trip i had already been with out since the day before so they promised me i would get to enjoy my day. I NEVER DID SEE THAT BEER. THANKFULLY other guests shared some cans of Cristal from there hotel rooms so i could enjoy my birthday with them. 6-The phones in the rooms did not work in Building 1, 2 and 4 not sure about the other buildings. 7- Our key cards NEVER worked i have pictures of the key cards i owned for the 10 days. 12 cards in total. Had to wait for maintenance twice to come fix my door card swiper and i waited so long that both times i ended up putting my towel on the floor and falling asleep while waiting (i have pictures of that along with maintenance men working on the swiper) i watch them take apart the machine from my door and take batteries out and blow on the batteries, Next day had to get new card, the 2nd time i had maintenance wake me up off the floor he did the same thing and from that moment of my door didn't even need a key i complained to the reception and nothing was done, so anyone could just walk in, I was not impressed. 8-DIAMOND CLUB that was a joke, no different then any other guest spent extra $80 CAD for nothing. was not told i had to make a reservation to eat dinner and was turned away, no special drinks, or brands of beer no waiter service at beach. Very disappointing. waste of $$$. 9-The Chandelier in the 24 hour snack bar called bites Fell from the ceiling missing my son and another person who is a youtuber by a couple feet. The youtuber i won't say his name will probably be posting on YouTube. The staff there came out trying to brush it off like it was a joke. YA momma not laughing. 10-Outside my sisters building facing the Ocean there were 3 pairs of men's underwear on the ground for the whole 10 days. No yard clean up. 11-The store on resort had hours posted, Never opened when they were supposed to be, when they were opened this is where i purchased drinking water, So much for ALL-INCLUSIVE. 12-Exchange office also were not opened when they said it would be. 13-Beach Towel exchange also not opened when said they would be. 14-Staff complained when given Canadian money for tips, they stated it was just as useless as there own Peso. Some staff seemed very rude when given Pesos and Canadian money, I ran out of US so had no choice but to give what i had, Wish i had not given anything at some points. some were Rude and seemed Greedy. Very disappointing. I brought many gifts with me and after this experience i wish i hadn't. 15- THE LAST STRAW FOR ME WAS ASKING FOR AN EXTRA 2 HOURS AT CHECKOUT we had 5 rooms among my group, i asked the sunwing rep if i can have 1 room until 4 pm instead of 2 pm because i was very ill and could not sit in the lobby waiting for my taxi pick up at 5 pm due to having massive bowel issues was told to speak to reception desk they then said i needed to speak to Diamond Club VIP and i went there while wearing a hotel towel as a diaper YES i said that, I am so horrified embarrassed having to admit to this but it needs to be said. Anyways the reception guy walked with me to the VIP lounge and the VIP Rep and this guy handed me a form to fill out for an extra 2 hours i asked why and they kept saying oh its to have the room longer, i was so weak but i read the form and WOW this had NOTHING TO DO WITH THE EXTRA TIME, THIS WAS A WAIVER OF ANY COMPLAINTS MADE ABOUT THE RESORT, THE STAFF, ANY COMPLAINTS WHAT SO EVER TO THE RESORT AND SUNWING. NO WAY WAS I SIGNING THIS FORM. I HAVE PICTURES OF THE FORM I WILL ADD TO THIS REVIEW. NEVER AGAIN WILL ANY OF MY GOURP VISIT THIS RESORT. UNFORTUNATLY THIS REVIEW WILL NOT ALLOW ME TO POST PICTURES. I WILL KEEP TRYING I ALSO WANT TO MENTION THAT I AM HOME NOW AND HAVE MISSED 2 DAYS OF WORK BECAUSE OF ILLNESS DUE TO HAVING SOME KIND OF STOMACH ISSUES THAT I AM NOW ON ANTIBIOTICS AND AM HAVING A STOOL CULTURE DONE. YAY VACATION.

Going down hill fast!!

I have been to this resort three times the first time was 10 years ago. The second time was last year and this will be my third final time. They had no towel exchange so you had to use your same towel your whole visit. The only juice that they seem to have was guava juice for mixing beverages no pop or anything else. Often times the water was turned off so we couldn’t shower or flush the toilet or even get a coffee. The Wi-Fi was terrible. The staff from what I heard are working 16 hour shifts [... read more] so they looked tired and not the usual happy selves . The cleaning staff only came in one time during my trip and only brought me one bottle throughout the whole trip for my water. The power went out a couple times, and the air conditioner worked once in a while.

Can't wait to go back !

The resort is a short 20 minute ride from the airport. The shore is safe and ocean amazing turquoise. The hotel is well laid out and the landscaping gorgeous. Live entertainment is excellent. The staff are doing everything they can to offer an enjoyable stay under very challenging circumstances. Children can use the kids pool and the kids club area. ( Not Disney glitzy tho') Food is basic, but let's be honest, we don't go to Cuba for the food ! There can be shortages of food and alcohol,  [... read more]but when you understand this, you can adjust . And sometimes there is a water supply problem to the showers, but the ocean is just down the boardwalk..... I felt very safe there. Pack your bathing suit, ketchup and patience, and you will have a fabulous stay.

Great Stay

We stayed for a week, Pros 1. Location is amazing 2. Multiple bar and restaurants 3. Staff is too polite 4. Rooms are spacious with good view Cons 1. Food quality is average, more cuisine should be added with spices 2. Not much cocktails/mocktails available 3. Mosquitoes/flies all around on food and in rooms/no fly catcher anywhere 4. Bed bugs in the mattresses- badly bitten during stay 5. Less activities /food options for kids

Great Time

Had a great time at this resort. Goes without said that Cuba's beaches are on top of all. The resort itself is really nice. Friendly staff, good maintenance overall on most things. My room was really nice also. Of course there can definitely be room for some improvements but overall its good. Anyone that leaves 1star or poor reviews is an idiot. Plain and simple. Cuba is Cuba. Go there, enjoy the culture, the people, and the efforts that are done for us to have a great time

Amazing resort

The room are clean beach is beautiful there is always 3 swimming pools people are very friendly food is good I was there in August very nice weather sunny everyday no rain very hot if someone doesn’t like very hot you need to go there spring or winter time

Beautiful resort

The hotel was well kept, clean, the bar tenders waitresses were friendly. Service was good. Unfortunately not very busy at this time. The grounds were well kept and manicured. Pools were great, water was fairly warm and the sunken bar pool was fabulous especially on very hot days. Which was almost everyday. Food was normal, nothing spectacular, mornings same, lunch same, dinner same, especially in the buffet section. Wide variety of fresh fruits on a daily basis. Overall it was good, not spectac [... read more]ular. More variety by the chefs section would have made it more enjoyable. Seems monotonous. U know what u are getting on a daily basis. Bar, lack ok coke, pina coladas, mint on certain nights to make Mojitos etc. A bit disappointing.

Family vacation

The staff on the resort were fabulous! The report itself could use some upgrades, we had no running tear in our room for 3 days so showering & toilets were a struggle no compensation offered which was unfortunate Alex at the beach bar is the greatest staff ever Overall we had a nice vacation

Excellent

Very good nice beach food good people very friendly I want in June 2023 and going back August I like the place very much shows at night ok big bar a lot space to sit around in doors or outside I go as the diamond club is worth you can eat breakfast lunch or dinner in the school restaurant

Amazing beach, amazing people

Absolutely loved the beach, it was gorgeous. The buffet was great, very good layout, and basically no lines. Large variety of food and all of it was great. The workers are so nice and helpful. We will definitely be visiting again

A Great vacay

no problems from the reservation to the shuttle to anything at all ,this was my fourth or fifth time with Trip Central and for the same price i would leave another week right now! great beach ,okay food

Average resort

My wife and I are not the type of people that complain, in fact, we are the people that make fun of people that complain. I will start with the good. The beach is world class, fantastic out of this world. The hotel is in desperate need of renovations. At least the room we stayed at in Unit 1 does. I could not even open the balcony door because the door was not working properly. The power went out almost every night for an hour. As someone using a CPAP, this is a big problem. The shower [... read more] had zero pressure. We opted for Diamond Club in hopes of avoiding some of these issues. No such luck. The food was typical Cuban food. Nothing more, nothing less. For those of you that are thinking that you will just have a Hamburger, Hot Dog or Pizza in the event that you don't like the food, Forget it, they had none of those options. We had one of our waiters in the Diamond Club restaurant that brought sugar from his house for the guests because they ran out for the coffees in the morning. The shortages were more apparent with the alcohol. No vodka the entire week, No wine most days except in the dining room, Cristal on tap would often be missing forcing them to use canned beer, no ingredients for signature drinks like Mojitos most days. They have Rum and Whiskey. All of this to say that none of it is the employees fault. The staff was very apologetic and very nice. This would probably have been a pretty good vacation had the shortages not been so bad. We won't be returning to Cuba until they figure their economy out. Too bad because the beach and ocean at this resort was world class.

Improvements Needed

We enjoyed staying at the resort as all the staff were courteous & professional. There were many issues that need to change to make it worth returning for: 1. No bottled water in room for the first 24 hours. 2. The mosquitoes ate me alive all week in the lobby/bar area, morning, noon, night. I was totally covered by the end of the week. 3. Phone in room did not work all week & had to walk to lobby for any issues or requests…no room service… 4. No consistent hot water in bathroom. 5. It  [... read more]was very, very difficult to set up our 3 “a-la-carte” dinners as there weren’t many open availability. 6. Diamond Club “a-la-carte” dinner availability also almost non-existent. 7. Buffet was good except for all the flys. 8. All “a-la-carte” dinner food same as what is available in buffet…nothing different other than good service. 9. Ice cream very good but other desserts almost non existent. 10. Drink selection limited as they only had rum, whiskey, wine or beer. No light beer, vodka, gin or diet drinks available. 11. No wifi in room