Amazing family resort !

We’re a family with a 5 year old daughter and she absolutely loved it. From the check in and walking around the whole resort and being able to jump into any of the pools. The stuffs and the vibeteam were very friendly and she loved the daily activities at the pool and also nightly shows. Her favourite has been the Michael Jackson show. She cried when we had to check and We will definitely be back one day! The food was great, she’s a picky eater but there was so much variety , we didn’t hav [... read more]e to worry. I have no negative. It rain early afternoon but she even loved that we swam in the rain ! We went to the beach as well, very beautiful but had to hold on to her because of the waves. Many pools and space ! Only down side was my hubby wish we were able to walk into the local town because he loves to culturally sightsee but it’s a distant to drive or walk into town.

Not what I expected

Overall hotel Is very nice but the food was horrible. We dread eating the food there and ended up upgrading to the royalton and the food there was just as same except under the sea and the zen was really good. Everything else was not good food was dry or over cooked looked like they used some of the meats from The night before. The pool was dirty and maybe because it was low season they invited locals Who were loud and obnoxious. The staff was rude we called a few waiters over and they just l [... read more]ooked at us and continued talking. The maids who came to clean our rooms Did a good job cleaning but after the second day we didn’t recieve hand towels or face towels we had to call everyday to get them. Check in we waited an hour to finally finish. Maybe we came at a bad time But I wouldn’t recommend going to the resort. We will be spending our money and time else where

Good

Everything are good except the food. Everyday food is same. The best restaurant is under the sea. the others are not good. The room condition is good but sometimes we got the really bad smells.Room service is fast.

The good and the bad to look out for Memories Splash

May 2019 Love the food at first; but repetitive after 3 days; watch out for invites for breakfast; they want to try to get you to buy timeshares. Don’t be afraid to just say “no thank you” walk away! Entertainment was good; weather was beautiful; but pls use the highest level of sunscreen. Don’t buy theirs. You’ll get a burn for sure. Kids enjoyed the kids club, but lack of a/c in their club. The room service took 40min to bring the kids their snacks to the room. Also; the [... read more] maid just opened the door without knocking. Watch out for them. She came in to bring a face towel at 6:30. Be alert and always keep the door note “ do not disturb on door knob” Beach was nice and clean; just a few guys selling on the beach. Enjoy, but also be alert of your things.

Can't wait to return!!

We stayed here the week of May 13th Husband 7an 3 year old sons an myself. We did upgrade to the Diamond Club which was nice to have a private check-in with a cold drink on arrival. We had an amazing time from the pools to the beach an water park. The show's were good it was nice having 2 to chose from every night. The staff go above an beyond to make sure all your needs are taken care of. We are already planning on returning.

Great time!

We loved our second visit to memories splash! The rooms are clean and spacious. The people are so friendly especially Ramon who catered to our family every day. The pools, ocean and water park were amazing! We spent all day outside going to different areas. We always found something to eat and the sweets at both coffee shops are so yummy:)

Fantastic resort

This was the nicest resort we've been to. Enjoyed every minute with our family. Something for all ages. The food was delicious with lots of variety in the buffet. The 3 restaurants were very good also. We had no complaints.

A dream fulfilled!

My daughter, her husband and three sons, aged 3, 7 & 8, my son and his wife and I went on a family vacation to Grand Memories Splash in Punta Cana. From our first steps into the airport to our return home - everything was better than expected. Our flight was great, a first time flying experience for the three boys and connections well timed to and from the hotel. We upped our time at the hotel to the Diamond Club and were very happy with our experience. It was well worth the little extra. Our e [... read more]xpectations were exceeded! Check in was smooth and easy, our rooms well appointed and clean. The staff was more than accommodating. The wee ones and their Mom and Dad don’t do dairy and our concierge, Edwin, and the chefs were wonderful in offering them a great variety of non dairy options including making pancakes and fresh French toast every morning. We all enjoyed the entertainment for the children as well as the later, grown up shows. We never waited too long for the little trolleys. There are a number of peacocks and peahens strutting about as well as cranes, herons, ducks, wild parrots and more strutting about. We stayed in building 29 which was central to almost everything. The water park was just across the road and restaurants close by. The pools were lovely and inviting especially those for the Diamond Club members. Our 7 & 8 year olds as well as the older ‘boys’ thoroughly enjoyed the large, exciting water slides. We never had to wait for a table at the buffet restaurant as DC members. Every morning,Edwin, came by our table to ensure everything was up to parr and to tweak and fine tune anything we might need as well as make our restaurant reservations. He was amazing and truly appreciated. We dined primarily at the buffet restaurant which had a delicious choice of specialties every day. We also had a fun and tasty meal at the Mexican Cantina and the seafood restaurant. Lunch was tasty at the Royalton buffet and the beach there- Devine! Our rooms faced the back, treed area which was peaceful and calming. I wanted this to be a trip to remember and it exceeded all of our expectations. I would highly recommend this hotel to any family looking for a clean, safe, welcoming and exciting adventure.

SUCH A FUN TIME!!! BEAUTIFUL GROUNDS

Me and my mom just got back from a one week stay at the Grand Memories splash in Punta Cana, at first I did not know what to expect since google and it’s images do not meet ends with their photos, but let me tell you, my expectations were exceeded! The place is beautiful, appropriate for kids/family, and filled with wildlife (peacocks,ducks,birds you can feed) aside from the beautiful resort itself, rooms were nice aswell, the staff was very kind, we booked an excursion to saona island with Jo [... read more]se Almanzar (who was so sweet let me say ☺️) and had a fun time, only downside is the bumpiness of the ride, do Not go if you have a weak stomach please, other than that food was good, service in buffet could be a bit faster, Mexican and Italian restaurant were fast and good though, the under the sea however was a bit slow and hurt my stomach the next day, other than that for a trip to the DR and for its price it was amazing, the beach is next door at the Roy Alton which you have access to and trains come constantly, entertainment was fun but on some nights could’ve been more lively, water park made up for it though as it had a lot of fun slides, thank you for having us and thanks to our rep at trip central (Jen) for booking it for us ❤️ Until next time DR!

Beautiful resort!

This resort had absolutely something for all ages The water park was a wonderful added feature ....a real drawing card.The staff were friendly and always willing to help.....grounds were well maintained as well. Enjoyed seeing the various species of birds and the very tame peacock that would visit our site daily.

Great resort for kids!

We had a great stay with our 4 and 8 year old. This was a good value resort for our family. There was a bit of s scramble for pool chairs in the morning so I recommend getting up early. It would be great if the hotel had towel cards do people couldn’t leave their towels all over the chairs to reserve them.

Great for families...bad for tummies

The grounds, pools, splash park, rooms, and kid zone were great! We had lots of fun! The food left something to be desired and by the weeks end both my husband and myself were sick as was our 7 year old....our son did not get sick but he stuck to plain pasta and cereals as he’s a fussy eater. We also did not get notified that our shuttle was moved up 6 hours and people were sent to a different resort due to plane delay. We showed up 2 hours before our shuttle and waited 11 hours for our shu [... read more]ttle before taking a taxi to the airport at 330am so we didn’t miss our flight. Staff did not communicate anything to us even after asking many questions.

Great resort perfect for families

This was our second time to this resort. My kids love it!! There is so much to do. Tons of different swimming pools, amazing water slides, wave pool and beautiful white sandy beach. The food in the buffet is fantastic! A great variety of food. One of the bar staff was exceptional with us his name was Jhonffi.

Great Family Resort

Punta Cana - Grand Memories Splash Resort is a great place for families with kids. I was pleasantly surprised how everything was organized. Nothing was missed or forgotten. All activities were well planned - date changes, pickup location, activities, and returning back. We were Diamond Club Members and, from this perspective, everything was taken care with extra attention but, in all honesty, I cannot tell I saw big differences between us and regular members. A cheap bottle of liquor or wine a [... read more]s welcome, a butler that couldn't be reached on the phone (but he was available every morning at the buffet), the Diamond Club upgraded room looked pretty regular for us, and some extra benefit we didn't took advantages, couldn't convince us worth the price. Maybe is us as we are moderate people when is about drinks and food. After all how much can you drink and eat? However, we saw some people... Anyway, the resort looks really nice with its lush green tropical vegetation and palm trees. Wild birds and peacocks all over. It is really nice to see the birds walking in the vegetation. The resort is great for walks and can be covered in 20 minutes from one side to the other. Extra 10 minutes to walk to the adjacent resort - Majestic where is the beach assigned to Memories Splash Resort. Maybe the big difference between Regular and Diamond members is here. The Diamond Club beach is bigger, the open bar is great for drinks and snacks. In opposite, the Regular beach is smaller even the Regular clients are more numerous. When we visited it was packed with no more empty long chairs to be used. I would be concerned as Regular member about beach spots availability in the morning, especially if you want to go every day on the beach. But in evenings there is plenty of room and we found after 5pm is the best to go there as the sun is not strong. Here, the beach is fabulous with clear water and light yellow sand. What can I say- use the photo studio from Majestic to take professional pictures back home. If you negotiate hard the price with them you can go back home with great pictures from the beach. Back to the resort, you have 2 big pools and 2 smaller ones - in surface, and a few more whirlpools. They are beautiful shaped with blue tiles and both they have wet bars. For kids, these pools are the way to enjoy the water as in the ocean you cannot swim. We used the pools more than the beach. Another fun you can have is on the fabulous Water Park. You can enjoy the great slides, the wave pool, and other mini pools. In the evening, you can go to the Social Plaza where you can enjoy drinks from the social bar, watch kids / family movies or see live shows. We saw Lion King live show and we enjoyed it. Our 7 years old kid enjoyed the time spent in the evening there. The show hours are daily displayed there, at the entrance, with the upcoming events - dance, karaoke, movies, shows... a great idea and place to spend the evenings before going to sleep. Other activities can be done- jogging, tennis, ping pong, basketball .. so a bit for every taste. The food is fabulous. I have read some reviews complaining about food but let me tell you from a pretentious European fancy food guy, the food is absolute great. The international buffet was much better than a-la-carte restaurants. What I have eaten in the Mexican restaurant, I found here as well. Only the Italian restaurant serves great pizza and pastas that you cannot find at the buffet, I didn't tried the Sea food restaurant, but I saw amazing choices of sea food here at the international buffet. The choices were amazing. Every day you can eat something different. They prepared daily amazing well known recipes, I didn't see something I didn't recognized. Everything was fresh, divers, and delicious. Fruits and cakes fresh and in excess. Just great for an all inclusive resort. The service was great as well. Only the butler wasn't useful for us as we couldn't reach him by the phone. What's the logic to go and look for him if you need something? The same needs were fulfilled by people from reception or our Sunwing resort agent. We noticed from his notebook, he had many tourists in care so simple we didn't use his services. Other than this, people are polite and thankful for appreciative words and …tips.. a dollar here and there do wonders and makes you feel better. These people are hard workers. I saw same faces daily from 7AM to 10PM serving you and still with a smile on their faces. Learn a few Spanish words to make them lighten up their faces. They deserve it for sure. Angel- a restaurant server was our favorite. You'll find your room daily cleaned and sheet beds fresh. The lady that cleaned our room (I am sorry I didn't get her name) was very sweet and she did every day amazing origami figurines using the towels and putting fresh flowers. Our Sunwing resort agent - Danelly Anty was really helpful and ready to help us booking activities, with schedule change, or any questions we have had. She was available every day, approachable and very friendly. We got great information from her. Look for her by the side of the pool to book activities or ask anything. Everybody is there for you to help with any request you may have. Very professional, simple a great service. As a side note and complain, avoid resort workers that will lure you into free meals on Majestic , it's just a sale trap, either a time share or become Sunwing member. Just refuse politely when you hear about free meals at a 5 star hotel (all meals are free anyway in your resort) . This is a minimal hassle that should not be permitted (pushy souvenirs vendors as well) on the ground. But this doesn't change my mind to give a 4.5 starts out of 5. It's just a great family resort with everything you need for one week relaxation.

Fantastic resort.

My family & I had a most enjoyable vacation at this resort. The grounds were well cared for with lots of Palm & coconut trees & not forgetting the tropical flowers. We were impressed with the service as the the staff were very friendly & helpful. Everywhere was kept clean and tidy at all times. We gave the food. 3 star but upgraded to have have all our meals at the Rouyalton restaurant which did not disappoint us. Would definitely consider returning to this resort again.

Relaxing family vacation

Friendly staff, great service and fresh food. Amazing beach and pools. Lots of games and sports to play to stay active. Safe for children to play and walk around. The water park is fun for all ages! They have a beautiful eco park and promote sustainable environmental practices. Going back for sure!

Grand Memories Splash - Punta Cana

This was our families first trip ever down south, and we absolutely loved it! We have two kids (5 & 8) and they had a lot of fun and were always entertained! We were travelling with another family also with two kids (3 & 6) and they have been down south many times before. They agreed that the food was excellent, probably in the top 1 or 2 of anywhere they’ve been before. There was entertainment every night for both kids and adults which was very fun for us! The water park was a hit for bo [... read more]th the kids and adults also. When we book another trip, as long as this resort is still within budget we will just book there again!

Fantastic stay !!

This was the best all inclusive stay we have ever had. The kids had the time of their lives and my wife and I actually did as well (even with a 3 and 5 year old :). ) The water slide park is a absolutely great time and super fun. I am a chef and I thought the food was very good. Especially the buffets. Michael Jackson show was really well done and the room quality was better than expected. Our experience in Mexico a few years ago at Bahia Principe, Paul’s in comparison to this experience. We [... read more] would 100% return for this resort again! Thank you. Dan and Shanna Craig from Toronto Canada.

Good Hotel Too Much Selling (Royalton)

We actually got upgraded to the Royalton and were very happy about that. In retrospect not sure I would have been happy at Memories so far from the beach. Here are my pro's and con's to help other travelers: Pro's -Everything was very clean and well maintained, even the bathrooms near the bar which sometimes can get messy -Room service was a nice option after a long day at the beach -Front desk staff were very accommodating and there wasn't the usual long waits to get service -Rooms large a [... read more]nd well cared for - clean and well cleaned -Beach and weather always good in Punta Cana, although we had a weird seaweed problem this time around -Really nice and clean pools -Water park was excellent! Fun, clean and no line ups. Con's -The selling of time shares never stopped. We met up with a family that thought they were getting breakfast at the Diamond club and were in for a 3 hour sales pitch. And no warning about the sales pitch. We got asked about the same thing and when I said no that was the end of the service from the concierge Marco. The family mentioned, the mother had to pretend to be single so Marco could get his points and when her mother said she had to ask her husband the manager was called in she showed her anger to the guest. -No lock on the doors i.e. deadbolt. So at night there was nothing between me and my young son and everyone who had a pass card. And every night they had a service when they came to our door to ask if we needed anything and a few times when I didn't answer they walked in with me in a towel just out of the shower. -The family mentioned above got charged 20.00 US when her 5 year old lost his wrist band because it was too loose. There was a big angry exchange. -My son sliced a big cut on his heel in the pool and the front desk staff didn't seem concerned. When later we were checking out I showed it to them and they were shocked how big it was. He was limping for 3-4 days. They didn't put anything into action to find the cause in the pool. I was also told glass was found in the ice cream and again nothing was don't about it. If they could fix a few of the issues listed above than I would recommend. Otherwise not sure I would go back. I detest being sold to once I paid for a vacation. To give context I've been going down south now every year for the last 36 years. Every resort has pro's and con's but I've never been sold after purchasing the package.

Memories Splash Punta Cana

We had a great time The kids used everything available to them eg Chess Set, Kids Club they loved the Slides. Everything was very clean; gardens were beautiful. The resort staff were very friendly and would help you with anything you might need. The rooms were very nice and clean, beds very comfortable. I was surprised that there was a bit of a language barrier with staff (restaurants,cleaning and garden staff) The entertainment was a lot of fun. Not happy with the staff at the mini mart. Pu [... read more]rchased a float and wanted to return to purchase a bigger one and the box was not even open and because I did not have the bill they would not let me do the exchange. Another person we talked to hers did not even hold air and they would do nothing Not good customer service. Did not buy anything else from them. That was our only complaint. GREAT FAMILY RESORT 😀