Dated and showing it!

The resort looks nice outside with the pools and trees and nice landscaping, but rooms are showing signs of needing updating, public bathrooms often have something not working- hand dryer, toilets etc., and we had no air conditioning in our rooms for 4 days and 3 nights!! Apparently, some guests had no water either. Also, their restaurant reservation system is ridiculous! They post one week's availability at a time and if you don't catch it right when they post it, all the spots are filled. The [... read more]ir app that you're supposed to use is not user friendly and doesn't have all the info you need on it. We were on the adult side, and they didn't do a very good job of keeping kids out of our area or pool. Food was generally good but buffet often cold or out of stuff. Food at the al a cartes was hit and miss. Having said all that, the service staff are fantastic! Very friendly and helpful. Terreshia, Ladonna (Lisa) and Latoya are great. Lobby bar staff and al a carte staff are great as well. This resort needs to make some serious changes. Maybe the general manager or whomever makes the decisions needs to change. I've been there twice now and will never go back.

Disappointed

Was frustrated trying to book a'la Cart restaurants. One of our party had been at this resort a couple of months prior and was told we could book all 10 before we arrived. We could only book 3. Then we were told the restaurats would be loaded mid afternoon Saturday. They were loaded Friday night, then all booked for where and/or when we wanted to go. The entertainment on the app. should state 'where' it is located, to prevent us trying to find it. Children should be kept out of the adult  [... read more]section and pool by staff. Not wait for visitors to advise staff. Buffet food was never warm, even at the time it was opened. Air conditioning was out in our rooms and some restaurants for 3 days of our stay, without any communication from staff. Water pressure was a problem on Friday December 8th, including not being able to flush the toilet. Pool was not adequately cleaned. There was algae on walls, and leaves on floor of pool. In 10 days we were there, I never saw it vacuumed, we were at the pool all day and could see it from our rooms.

A few challenges with resort

Al La Carte booking system - when we arrived on Nov 29th we were told we couldn't book Dec 3-9 dinners until around 230pm Dec 2nd. At around 930pm Dec 1st we just happened to go on site and reservation system was open. Luckily we booked our restaurants because by 10am Dec 2nd all reservations were gone. App not being user friendly/containing relevant info - entertainment location not included on the app - had to hunt it down on the resort property. Kids regularly showing up in adult pool a [... read more]nd security needing to be advised - why was security not monitoring the premises? Air conditioning broken for 3+ days - self explanatory Water pressure spoty- sometimes it was great, other times it was just a trickle.

Average Resort

Beautiful ground, small beach areas ie can't take long walks on the beach, food overall good not great, buffet food often cold. Service very inconsistent from poor to good. On occasion, you asked for something they either ignored you or said they would get it for you and never came back to the table. Even the one towel person just glanced at us standing there and continued to talk to a coworker. Al a carte restaurants better service. Some minor issues in rooms never resolved. We stayed at the lu [... read more]xury side and excepted exceptional all around.

Even though the Resort is huge, it was immaculate and well maintained.

Our flight was on time but was not impressed that it took us almost 3 hours to get to our hotel. The bus driver had us waiting close to 45 minutes for a couple who was outside the airport enjoying beers, etc. There was absolutely no need to stop midway for restroom breaks when all we wanted was to check in to our hotel. The noise factor every night with extremely loud music was too overbearing. No clocks in the room and the air conditioner was not working. Unable to use the Room safe  [... read more]the last day of our vacation due to low battery. Overall, wide selections of meals but it was disgusting on the high volume of flies in cafeteria. As a result, we were forced to have our breakfasts and lunches everyday at the Jasmine Restaurant, We had reservations at the Japanese restaurant on November 22, but we were turned away after waiting for close to 20 minutes. The reason being the hostess was rude and could not find our reservation. We were there to celebrate a family member’s birthday. The hostesses at the restaurants should be more courteous, friendly and pleasant to PAYING GUESTS!! The saving grace was the exceptional services received by outstanding employees such as Keith, Casey (bell boys) and Nicola who attended to our room bar. A big shout out to Tiffany, evening waitress at the Jasmine restaurant who went above and beyond the realm of her job scope to get a meal over to one of our relatives who was sick the day before our departure on November 24. Only Received bath gel the day before departure.

Awful resort

There was cock roaches in the toilet in my room and also the pool bathroom toilet. The restaurants and buffet had NO AC only in ur room. The food was the same all the time!! I give this resort ZERO STARS!!!

Amazing Resort

Absolutely loved this resort from the amazing people that work there to the lovely rooms. Not too many people had booked there so not all restaurants were opened at the same time, understandably made sense. However all buffets made up for that...we could always find something wonderful to eat. It was my birthday while we were there and they all went out of their way to make it very special for me, right down to a wonderful bubble bath...

Great resort, average service

My wife and I went to BP Luxury RB resort (adult section) to celebrate our wedding anniversary on October 7 for one week. Overall it was a good experience, however it could have been better. Let's start with the pros: The resort facilities are beautiful and very well maintained, the rooms are very clean and spacious, the corridors and common areas are pristine. The cons: For us it did not start very well as we spent almost 1.5 hours doing immigration and customs. There is an option to pay to exp [... read more]edite the process. I believe it would be worth it. The food was not good to our taste and at par compared to previous experiences at other luxury resorts in the Caribbean. There are only 3 restaurants, however getting reservations is very challenging, therefore we ended up having most of our meals at the buffets. The food served there was almost the same every day. On the package it was offered the access of the facilities of the family section including the restaurants, however some of them were closed due to low occupancy and getting reservations for the rest was impossible. The best for us was the Japanese Mikado tepanyaki dinner. The resort is great however the service is not the same. A lot of servers at the bars and restaurants had bad attitude and were, in some cases, rude. We believe that because of the low occupancy there were a lot of locals, in particular on the weekends, that got preferred treatment for service at the bars and restaurants than the rest of the tourists. The beach on our side was man made, small, shallow and rocky. I found this resort over priced, not 5 starts due to the service. The beach, the entertainment and the bar hours were better on the family section.

Fantastic Hotel

Pros: I Loved my spa day - my massage therapist was Eva and I got the Jamaican message (similar to Swedish). Entertainment team was awesome, entertainment manager, Liyah, and her team brought the energy!!! Every space was covered with entertainment staff (lobby, poolside, and beach). Pre Check-in was easy and time efficient! Beautiful ocean room view! Beautiful pool! Con: I was unclear what the role of my butler was, they weren’t properly introduced or explained, hardly saw them ( was the c [... read more]ontact info suppose to be exchanged, do they book excursions or restaurants?!). My room bathroom ceiling was leaking, took a day and half to fix even after I complained - staff should have offered another room. Adult beach VERY rocky.

The Bahia Principe: The Luxury Side

Stunning hotel room.Terrible food. Incredible beaches. Clean sand, warm water. The nude beach was rocky and treacherous- needs improvement. Staff so lovely, warm. Beautiful country, impoverished citizens.

Wouldn't return

Service sucks and the food isn't good it was hit and miss! THE Room accommodation didn't go as planned. Disappointed!! Would never recommend NOT sure how they have supposedly high ratings. A bunch of people I know also went and had the same complaints

Exceptional

I have been to this resort 3 years ago After COVID I thought it would be a chore and skeptical of the processes that would be in place that would hinder my vacation but I was pleasantly impressed the resort is SANITIZED clean and fresh daily and non of the processes stopped the Zen this resort supplies!

Beautiful Hotel

The resort activities were ok, the food wasn’t my favourite since it didn’t give me the full Jamaican experience, but the view was absolutely beautiful and the service was stellar. Very professional and accommodating.

Empty Promises

I'm not going to lie the resort is nice, food is amazing, and the waiters and waitresses are extremely pleasant. They work extremely hard. We booked an Ocean View room with accessibility availability. We received that. But the elevator was down the entire week. The walking across slippery marble flooring was extremely dangerous or walk up three floors to get to our room. But be very carefully in the stairway. I got my thumb caught in the railing going down and banged it up pretty good. [... read more] There was so much condensation from the humidity the floors were sweating. No lie. When walking across from one building to another about 300 meters if not more on slippery floors with a cane, I had a few incidents of almost falling. If my husband wasn't there to catch me, I would have been on the ground and in the hospital. It is a very difficult resort to get around. You do not have a beach on the Luxury side you have a beach on the family side. To access the beach, you have to take a trolly over and walk about 500 meters to get to the beach. Once again not easily accessible. We also had a time share stalker from the first day he caught us at the pool side. We just go there stood around for 1.5 hours and we just wanted to unwind, and he didn't take no for an answer. He completely dismissed me and talked right through me (I'm female). Made very rude chauvinistic comments saying that older men need to teach the younger women about life and keep them in their place. He didn't ask me my opinion he just spoke to my husband and said don't worry you will get a spa treatment out of this. I was beyond angry. We then went for dinner that night and he come up to our table in the middle of a nice ala carte meal and stands in front of us. We go what do you want? He said nothing just checking in on you......that creeped us out completely. He then called our room at 8 a.m. the next day and we told him we want to don't want to talk about time sharing. He was assertive with me on the phone and I told him no. That day we go to the lobby, and I needed a break from the walking. We sat down in front of the marketing and promotion section. Just by accident. A wonderful women approached us I wish I could remember her name. She asked if I was okay and my husband. No more than 5 minutes of her asking if we were okay he was right behind my husband glaring at me. His name was Davian (close to that spelling). I tell my husband to turn around and my husband at this point told him that he's a stalker and ruining our vacation. We were done with the time share nonsense. The ala carte restaurants were amazing except for Takara the Chinese restaurant. Very disorganized, salty food and their portioning was way off. Between the appetizer and the main course we waited 45 minutes. Because I wasn't feeling well we asked them to send my meal up to my room. That got there later but I was able to eat it. The heat was so intense at the resort that the air-conditioning at the restaurants on the Luxury and the Grand were mainly out. Out of 7 restaurants 2 had air conditioning working. Even the fans that they placed didn't help. Although you had reservations for the ala carte restaurants you had to take the trolly to the grand side. Be prepared to wait if you aren't a privileged member and the carts are so not maintained and half the time, they run out of battery around 9 pm so be prepared to be sweaty and sticky by the time you get to the restaurant or leave the restaurant. Also, the ala carte allows children in the restaurants even if you stay at the Luxury adults only side. They can go to the adults only side to have dinners there. So, if you want a quiet romantic dinner, you won't get it here. Another fault of having two monster hotels in one. You want adults only you won't get it completely adults only especially at breakfast and dinner. Finally, my last complaint about the resort is the butler service. Sometimes you had to wait 2 hours for a bucket of ice, they do not have ice machines in the hallways or accessible to the general public. Sometimes you didn't get it and had to order it again and wait another hour. We also pre-ordered room service the night we were leaving because we wanted to take a sandwich with us on the plane. The pre-order never came. This happened twice. I wanted to surprise my husband with a breakfast in bed. The order never came. I was so disappointed. The last piece that I wanted to let you know is that I have never felt so racial profiled at this resort. We are white professionals, and we were snubbed by a lot of the clientele and the staff. While speaking to other people that were there we weren't the only ones that had this happen to them. The resorts apology to us for all this was 2 x 25 minute massages. This was just not worth the frustration we went through. I will go back to Jamaica. But will never go back to this resort. The amount that we paid for a week for an Ocean view we could have had a 7 - 9 day Mediterranean Cruise.

Amazing Resort!

Everything was absolutely beautiful! Latoya and Carlyle at the pool bar were simply amazing! Nashville who helped us to our room was the nicest person ans always stopped to say hello in passing as well. The resort was clean and comfortable. The only thing we had trouble with was our air condition that was not working properly. Other guests we met said their rooms were freezing cold, however we did not have comfortable sleeps at night as the air-conditioner did not cool the room well at all.  [... read more]That was disappointing as we did let the front desk know. But it didn't seem anything was done about it.

Amazing resort

I loved everything about the hotel. From how we were welcomed to how we were treated ( specially Jason G. the Buttler who I will highly recommend because he did an amazing service, Lory the waitress that attended to my room(26704) during my stay and everyone on duty for my room's services. Room cleaning was always impeccable. The hotel is really beautiful more than I really expected. I loved the entertainment teams, the food quantity and variety is a plus too. the little small issue I will [... read more] say sometimes, the food room service can be a little bit late at times but they are doing their best. I understood. Another little small issue is refusing the guest entry for a late arrival for a la carte restaurant, if they can be a little bit understanding for maybe up to a 30 minutes late arrival.

Amazing resort! amazing views!

We stayed at the Luxury Bahia Principe. Grounds are kept very clean. The pools are awesome! Beaches are clean. Restaurants good food! Service excellent! The only comment I have is lack of entertainment - there are entertainment but not throughout the day. So we had to go to the neighbouring Grand Bahia Principe to join some fun and games. But overall, I would still go back to this resort.

BAHIA PRINCIPE ( poor) RUNAWAY BAY

It's a three star our stay was a disaster...thanks to ALICA DAWSON our room was like the pit stop of the car race...NOT THE PLACE TO SPEND MY 45 WEDDING ANNIVERSARY...WE WASTED OUR MONIES ...WASTED OUR TIME ...OUR 45 ANNIVERSARY WAS SUPPOSED TO BE FANTASTIC....WHAT A DISASTER IT TURN OUT AT YOUR PLACE

Very nice resort

Hotel room is very nice. Service is fantastic. However, the beach is full of rock, you will need to navigate carefully to get into the water. The water is very clear and you can see the bottom of the sea. For the hotel: It's loud at night , not the hotel's fault. It's just other guests that always talk loudly in the corridor at night. They should get rid of the carpets on the hallway in some buildings, very old and smelly.

Amazing resort

Our vacation was spectacular, loved the resort, amazing food and our butler Keith made our stay very special! It’s our second time there and would certainly go back again ! I would recommend this place to all our friends