Amazing resort.

Most amazing resort I’ve visited to date. The rooms were amazing, the food was even better and the staff was so great and friendly. Had a sister resort next door we could use, and they couldn’t use ours which was also nice to have other options for pools and food. Overall best bang for my buck to date. Nothing negative to say what so ever.

Great vacation

Stayed at the platinum yucatan resort from March 21-28th/22. We(group of 6) had a great time. The resort is a nice size, rooms very large, beds comfy, huge shower with rain heads. Floor in shower can be very slippery so be careful. Food was fantastic. We ate at buffet and tried all the al a cartes, couldn't complain about anything there. There was never a line up anywhere. You needed to sanitize your hands and feet as well as wear your mask till seated or getting food. People complained about ca [... read more]ts, we seen 4 and they were very clean. A couple of things to improve on are sun loungers, alot of the palapas around had no chairs at all, not sure why. Shade was not easy to find as their palapas are made of small wood logs on top. We are not beach people but the seaweed was crazy on the beach. The grand riviera and sunset definitely has a better beach but we chose to stay at the adult only side. One thing we noticed was no one came to tidy up chairs or clean up beer cans etc. We did have poolside service for the bar which was fantastic. We had a couple of issues at resort ie: glass fell out of railing on patio, that took a couple of days to fix and we didn't get our room we requested but we did get moved the first day to be with our friends and family. These issues were fixed thru talking with the concierge fairly promptly. No issues getting our covid tests just getting results as computer was down that day of course. The gentleman at the clinic was very kind as I was persistent at getting a paper copy of our results. We kept to ourselves mainly to keep us safe to get home. They seated everyone apart at restaurant as much as possible. All and all very pleased with this resort and would definitely recommend it to family and friends.

Honest review

Arrival- confusing. No shuttle for me. Had to wait over an hour to get on a shuttle. Driver was fantastic though (Augustin) and stopped at a convenience store for me. Arrived and promptly greeted by Diego and Flavio. Beautiful gentlemen. Ushered to lobby and checked in. I am travelling alone and went to my upgraded room to find, not a king bed, as requested, but 2 double. (Travelled last November with my brother and we only were offered a king. Makes no sense. The view from my room was also  [... read more]terrible as it looked straight at one large, view blocking palm tree. I asked for a pool or beach view. No such luck and no budge from anyone to move me. So, made the best of it. The bed was super comfy and i slept very, very well. Pillows were excellent and choices of firmness were available. The food…OMG delicious. All of it. Every bite. I ate at the Yucatán buffet for breakfast and lunch. Supper , I went to Bruschetta for the best Italian. Seafood risotto, chicken parmigiana, and the bolognese sauce tastes like it’s been simmering in MAMA’s house all day. So full of flavour. The Rodeo Grill was my only other go to as I am not an Asian food fan. It was the ribs and chicken that did it for me at the Rodeo Grill. Mmmmmm…. Coffee and more coffee. I ordered every morning, room service a pot of coffee and a few sweet rolls. Yummy. Down side. Only coffee mate, no real cream. I solved that by bringing some from the buffet and putting in the fridge for the next day. Not the end of the world. But really, no cream? The pools clean, perfect temperature. Great atmosphere. Night life. Cruise ship quality. The troupes do the hotel circuit and keep the crowd entertained. The beach- Horrible - Unfortunately, the seasonal and disgusting seaweed was everywhere and the team did not get in top of it. The odour was sickening at times. If you can get past the smell, and make it to the nicer area, you won’t find a lounge chair. Understand though, it was spring break. I did manage eventually to get a chair but it was quite a distance to the ocean. Then, you get all settled and the big tractor to pick up the seaweed decides to start hauling off the mess. Advice ***do this awful job at 5am until 7 am. I’ve seen it done at other resorts. So, this is possible. Will I return? I still Love this Resort. I will highly recommend. I will however check the seaweed situation on the Mexico tourism site before booking again.

Great adult only resort!

We loved this resort, especially our swim up room. We were situated in room 4022 which was far enough away from the loud main party pool, but close enough to everything else. This is a smaller resort, with everything is within 5 minutes walking distance, which we loved. The restaurants were really great, especially the Italian one, and we liked that reservations were not required. The beach towels are replaced each day in your room. What's good about that is you know where to find them. [... read more] What's bad about that is that you are dependent on the cleaning staff to deliver them. We would often go and find them to exchange our wet towels the next day for clean ones. I would have preferred to have a central place to pick up towels instead. The beach isn't the nicest we've been to (compared to Varadero or Punta Cana). The sand is lovely but the beach is rocky and full of seaweed. We always went to the next door beach (sister resort) because it was nicer. This is literally just a minute walk so not a huge deal. I suggest bring water shoes though because there are rocks in the water.

Great resort!

We just returned from 7 days at the Platinum Yucatan Princess (March 5-12). We have travelled often to many Caribbean resorts but had no expectations when we arrived as the reviews were all over the map. The Pros: food, rooms and service were outstanding. Cons: towel service non-existent (had to go to the sister hotel to get clean towels) and the pool is no where near the beach. All in all we had a great week.

Interesting resort

Amazing 3 star resort nice property poor room service Sometimes room done well no consistent room service no clean towels when shampoo and other products gone need to call front desk halls dirty nice beach bar.need Beach shoes for rock beach . Many times server forgets to put alcohol In drinks unless you watch. Would not go back

Fantastic resort

The grounds were immaculate, rooms nice and clean, pools the cleanest I’ve seen and food and drinks where great! The staff are very attentive and will help you with anything you need. The beach was great for lounging.

Great vacation

This vacation was just what the doctor ordered. The rooms are big and clean. The swim-out was perfect as we aren’t beach people. The hotel staff worked their butts off and were always kind/polite. We knew what we were getting as we have been here before….they did not disappoint.

Excellent Stay All Round

This hotel has exception service in everything. Staff is always super friendly and willing to help as much as possible. Great buffet with amazing restaurants! Pools and rooms were always clean. Fun and entertaining shows each day.

Disappointment

This resort is a COUPLE RESORT. 85% of the travellers will be couples. Therefore, the activities offered are for couples. POSITIVE : The thing i loved about the most about the hotel was the crew, they were very friendly. There is a restaurant called Bruchetta and Tao who tastes really good. Also, Book a swimout to have access to the party pool, you will have direct access to the fun. NEGATIVE : I hated everything else. Let’s start with the smell. The smell is everywhere in the ho [... read more]tel, even in your bathroom. It comes from the sea water swap right next to the beach which BTW IS FULL OF SEAWEED THAT IS NEVER CLEANED. There is also ants on the sands of the beach and they CRAWL ON YOU. Therefore, you’ve been warned. Regarding the food, if you are a picky eater, you won’t like the buffet. Also, you will never see the room service. For water, you need to go to room service to receive a bottle of water and wait 45min to receive it which is a but long. This is an honest review from 2 girls who spend 1 week in this hotel and wants you to have the best vacay possible.

Very pleasant resort, fairly modern and spacious

very clean grounds, spacious-very nice rooms, workers very pleasant, beautiful landscaped grounds, great suppers at Rodeo Grill and very good at other restaurants, made lots friends only bad! experience at fondue restaurant no-serv! the beach (too rocky!) but overall very happy to have spendt 7-days, hope go back and stay longer!

Exceptional Service

While the resort grounds and rooms are beautiful, what really stood out to me was the service. Even at the buffet, where you're less likely to encounter the same service you would at an a la carte, the staff was very attentive and lovely.

Good clean adult retreat.

The resort is well maintained. Staff were busy cleaning everyday. Staff were excellent and friendly. Service was great , food was excellent. Loved the fact that you did not have to make reservations at the a la carte restaurants - it’s first come first serve. The beach snack bar was excellent (although under staffed). You could get chicken wings, ribs, fries, burgers, hot dogs, nachos and drinks. If you don’t mind walking a lot this resort is for you but if you have mobility issu [... read more]es there is a lot of walking from your room to the main restaurant areas. The breakfast buffet was excellent - service was fast and efficient - servers were excellent. Make sure you check out the sports area. It’s not well advertised but you can go paddle boarding, batting cage, archery. It’s a bit of a walk from the main area. Check out the other resorts you can go to with your reservation - one next door is HUGE! There is a casino and sports bar. Didn’t take in any of the nightly shows but heard great reviews from others. Get ready for the foam party every Saturday night. The main pool is very busy And logic music is played from 11-430 everyday; everyone rushes down in the morning to claim their chairs. If you aren’t down by 10 good luck finding a lounge chair. There is a quiet pool but it was a long walk from the main pool. Had a great time despite 3 days of cloud cover and cooler weather. Beach was okay but not as nice as some other resorts. Seaweed and rocky

Nice hotel

Good hotel, great food. There was a slight smell of sewage that we couldn’t figure out where it was coming from. We weren’t in the rooms very much so it wasn’t a big factor. If you plan on being close to a family member with 2 room bookings, it is difficult to arrange this. I was far away from my family, even though we asked to be close together. You can’t contact the hotel by email to make arrangements either.

Good time

This hotel was nice. We were disappointed that we couldn’t get in contact with the hotel in advance to confirm that our request for the two room bookings be close together. Instead the 2nd room was far away.

Ok resort

Most of the restaurant were really good. The Aroma and the Brushetta. The buffet was not that great. To much of the same things. The beaches had alot of seaweed. The reef were ok. Very clean resort and friendly employees.

Beautiful resort with a very relaxing atmosphere

The resort grounds were beautiful and so were the rooms although I did find the layout including a tub in the middle of the room a little odd. Loved the shower with the big rain shower heads. We didn't have any plumbing issues which is a first for a southern/carribean resort. The bed was very comfortable. The balcony was nice and big and the doors were very sound proof which I appreciated. The only negative thing I can really say is the food at the buffet restaurant wasn't that great. However [... read more], the Italian and the Asian restaurants were amazing. Men need to wear pants in the restaurants though so don't forget to pack them. Overall I loved how quiet and relaxing the resort was. No loud music thumping all day long. If you wanted action you just went next door to the sister resort - that's where all the noise was lol I loved the beach and the area and we saw lots of wildlife including coatis, wild boar, deer, lots of birds and iguanas and even monkeys! It was a lovely vacation - we didn't want to leave.

The resort was great!

The Platinun Yucatan Princess was a beautiful spot for a vacation. Service was great, food was good as well. The whole resort was just great. Very clean as well. We would certainly go back again but we would book a swim up room next time.

Awesome trip, resort.

Very nice trip, flight. resort everything was great. Food was excellent service was great. Very nice room, comfortable bed , fridge well refilled. good entertainment, beach a bit rocky but it was expected in that area. Beach a bit far from resort but not much can be done about that.

Great stay

I had a great week at Platinum Yucatan, mostly because of the amazing staff and good food. The resort itself was beautiful, I was a little disappointed with the pools that are a bit small and crowded, but having access to the two other princess hotels with bigger pools made this less of an issue. I read a lot of complaints about the beach- it is a little rocky, but it is still beautiful, plenty of chairs and once again, a little walk towards the other resort and the ocean is perfectly swimmable. [... read more] There were many options for food, and the rooms were clean and comfortable.