Great resort for adult groups

We arrived Sept 5-12/15 as a group of 12. We had a 35 minute ride from the airport and were greeted with a cool towel and champagne. We then had to wait for check in which took 45 minutes. Not sure why check in so complicated and time consuming. Their was only one other couple checking in at the time. They appeared overwhelmed and not happy. One of our group wasn't feeling well and needed to lay down. He was told this was not permissible on the couch in the lobby. Eventually after his wife got c [... read more]hecked in they took him to the preferred lounge until they could get into their room. We were the only couple who didn't get their requested building and floor. I was the organizer of the trip and had previously been to Secrets Capri, Secrets Maroma and Secrets Huatulco . We were so disappointed. We had building 2-looking out over the construction site. Not a great reward for a repeating customer. After discussions with the front desk and finally a manager we were checked into building 4 first floor to be promised a room change on the Wed.to building 3-4'th floor. This did happen but I still believe it could have been avoided. For the most part this is a beautiful resort with a different layout. Once the plant life matures it will be beautiful. We didn't mind the shuttles especially as we had a very warm week and the transportation to the restaurants, sports bar, doctor etc was appreciated. You never had to wait and the drivers always pleasant. Travelling with a larger group some resorts will not accommodate requests to dine together such as the Excellance .. Secrets has no problem with setting up tables even if it was in groups of 6 beside each other. There is no reservations required. We had a great time at Portofino, Bordeaux, Japanese Himitsu- hibachi, Oceana. Yes, long pants are required but that happens at any 5 * adults only we have experienced and we have been to many. The one thing that has been mentioned in other reviews is the lack of air conditioning and or no fans in the out door venues like Oceana and Sea Side Grill. We had an exceptionally warm week however that needs to be addressed. Yes their are mosquitoes but the resort has spray available at the front lobby if requested and the restaurants also have it for your use. The service was always great and although the food varied in quality we all enjoyed our meals. For a casual lunch we went to the Bare foot Grill or the BBQ at the beach. Casual dress code. If you wanted variety the Market Cafe buffet was a great option for lunch. Breakfast was also great-well thought out in the planning of the layout of the buffet so it looks smaller but still able to offer all that you would need. Thursday the buffet was open at night for dinner-surf and turf. What is missing is lobster. It wasn't available at any restaurant which is a first for us at any 5* adults only. That was disappointing. Nice touch at Secrets is the Coco Café for coffees and desserts-they change through out the day. Staff very friendly. Perhaps adding an ice cream venue would be appreciated although one day they did have a portable popsicle station available. We never had a problem finding chairs at the pool or at the beach. Plenty of towels but no place to put used towels. The beach offered a breeze. The sea weed was removed quickly each morning. It was never an issue getting into the warm ocean. The one area that could be addressed here is washrooms being closer. You have to walk back to the pool area so plan ahead. Bars-All I can say on that is most of the bar tenders are pleasant. However unless you watch them make your drink you will get the cheaper liquors. We did enjoy the wines offered and attended the wine tasting. We did hope to try the Mexican wines that they have offered at other Secrets with this activity but they focused more on how to drink the wines and we tasted the house wines. The nice thing we enjoyed was no flimsy cups-the glasses matched your drinks. We did many of the activities. The activity team is very up beat and engaging whether pool side or at the beach. We went on the bicycle tour. Although very hot by 10:00 am in the morning. It was fun and informative. It would be great if it was at 9:00-slightly cooler. It was disappointing that they were not available for personal use after the tour as we have experienced at other resorts. We also as a group played Bingo-enjoyable with the exception when it was organized by we believe Diana-who is called Sergeant-painting on our arms etc. if we didn't obey the rules of the games. It wasn't fun. Some guests left the activity as they didn't like the atmosphere. It felt very demeaning. My husband and another friend went diving twice through out the week-both two tank dives. They went with Solo Buceo-they have a kiosk on the beach, My husband has dove with this organization in the past and feels it is one of the better dive operators in the Cancun area.. The gym was clean, new equipment and great hours. They do have a functional trainer which was appreciated but unusual for a resort gym. Victor was always available to help you with your work out. There has been allot of mention about falls and tripping-more so at night. It is an issue as there are allot of elevations to watch for that are not well marked. I was trying to be careful due to warnings on trip advisor but I missed an elevation change at the ramp going into the Portofina restaurant and the 2 " wood deck and I fell. I ended up seeing the Doctor for stitches and as soon as I got home I was in emergency for a broken foot I didn't address the foot with the Doctor as I thought I had just sprained it. The Doctora Cecelia is available on site 24 hours a day. That is a great feature of this resort. We wish her well in her future. Thank you for your care. During the dinner at Portofino my friends watched 8 others also fall or stumble in the same area over a 2 hour period. I wasn't alone as we saw a girl with a broken arm and another in a wheelchair with a leg injury. Better lighting or finishing the ramps so they slope on the sides not just drop off would really help. As a group we had a great time. Would I go back-probable not as their are so many other resorts to go to. We had many places at this hotel to gather and relax with a drink after dinner. Our favorite was the Piano bar. We didn't get to any night entertainment as we ate later in the evening. There was live music through out the day and into the evening that was appreciated. This resort is open to groups-if you are looking for a couples format this Secrets might not be a good match for you. Also until the Dreams resort is built behind building 2 you may want to request another building. The construction will only increase as presently they are preparing the site and they do have large lights recently erected around the construction site that suggest working through after sunset might happen soon. Go and enjoy. It is still a great venue that will get better with time.

Great resort.

If you are someone who enjoys swimming in the ocean, you'll have to get use to seaweeds. Also the large amount of seaweeds that washes to shore. Keep in mind that it is a new resort and I would imagine that they will invest in a motorized "seaweed picker upper machine" in the near future. The pools were great, service was good and not having to book for dinner is a big plus. The food at all restaurants was more than excellent. The grounds were nice and will be even better in a few years. The are [... read more]a is a wonderful place to walk off the resort and you can also walk the beaches for miles. Excellent entertainment and entertainment staff. We were particularly fond of Fernanda, what a sweetheart. We were somewhat disappointed when we were denied an upgrade as this was our third time staying at a secrets. Secrets boast of their service and their appreciation to repeat costumers but we did not receive any special treatments. In fact, we were promised an ocean view room, but we ended up in a corner of one of the building and could barely see the ocean. We stayed at Secrets Silversands four years ago and at Secrets Maroma two years ago. Maroma automatically upgraded us to a swim out room because we had stayed at Silversands before. We did not even requested an upgrade. We have been to Mexico 25 times, have done most of the Caribbean Islands and even the South Pacific on two occasions, all in five star resorts. Secrets Maroma is, by far, the best resort we have ever been to. Everything was top notch, from the food, bars with all high end spirits and beer (even the beach bar), the pools, the service, the activities and the BEACH. Can't say enough about the Beach. Don't get me wrong, Secrets Playa Majures is a great resorts, I just wish they would have acknowledged us as repeat customers by offering some incentive without having to sit through a preferred club session. Not sure if we would return to Secrets Playa Majures, but our next trip will definitely be at Secrets Maroma.

Beautiful resort

Beach swimming not good with the seaweed. Service great, staff. The food 4star and needs a little tweaking but over all a good vacation spot. Word of advice do not fly Air Canada our flight was cancelled after a nine hour wait in the boarding area so we lost a days vacation. Air Canada ground staff very rude and unhelpful, we traveled with two elderly people but could get no help to get our luggage and get on the bus back and forth to the assigned hotel. Last Air Canada Vacations trip we will ev [... read more]er book.

3rd time not a charm

Our 3rd Princess cruise and our 3rd Disney Vacation Club trip we were acknowledged somehow with something special . This was our 3rd Secrets Resort Trip and I know they are a new resort but we paid full price and Romance is dead at this Resort . No rose pedals ,no animals nothing special at all in our room . Brand New resort and no hot water in Jacuzzi tub that would have taken 4 hours to fill . Room service inconsistant , ordered same thing 3 times and every time was different . Called 3 times  [... read more]to make golf reservations and finally had to call golf course myself .... Sorry No five Stars here. Now for the good , Food at this resort was the best ever for me. Everything I put in my mouth was amazing , Great service in restaurants and at bars . Coffee shop , first class , anything you could want , latte ,cappuccino's etc ... all free , open 6 am . Hats off to this resort for food and beverage's . I think the just need more time .... Last thing , GREAT BEACH , love it

Best service ever!!!!

Secrets Playa Mujeres was by far the best hotel we ever stayed in ,they literally took care of everything ,it was clean, the food was fantastic the service was out of this world the only disappointment was the weather it was a little chilly for this time of year but of course the hotel had no control over that they still manage to entertain us . Nd make us comfortable . shows were fantastic we loved it so much that we even bought the unlimited Vacation Club see you soon Secrets thank you for eve [... read more]rything you've done!!!