Nickelodeon Hotel Punta Cana: Top shelf resort

If you have kids, this is the resort for your family. The food was amazing, best in the Dominican that I have been to. The grounds immaculate. The staff, other than the check in staff, were great and just about everyone spoke some English. The swim up rooms were great for your private time.

El Dorado Seaside Palms: Not what we expected

I wasn’t going to submit a review but I was asked to submit one by Tripcentral so here it is This is a beautiful facility The grounds are lush and well maintained The room was large and the bed was very comfortable Many of the staff were very friendly and spoke good English They went out of there way to make your stay something to remember Unfortunately there were many issues we encountered that detracted from this beautiful location The food was average at best the only thing large ab [... read more]out the meals was the plate Portions were very small Most of the meals were very bland with few spices The crispy octopus at Arrefices was excellent and the tenderloin at Mia Casa was delicious and cooked perfectly several times the plates we received weren’t what was described on the menu A dry crispy steak burrito that wasn’t deep fried at all Ceviche with plain shrimp no lemon or lime marinate A dry sweet and sour burrito that wasn’t sweet and sour at all I was told they fired the chef because of complaints At the seaside market Many of the chafing dishes were empty When asking for the fish we were given a small potion of skin and bones hardly any meat The same thing with the pork A small portion of skin and fat hardly any meat The beach BBQ was decent although they were never ready for service at the 7:00 am they stated The staff wandered in with no apparent start time and they were in no hurry to prepare for the growing line up Gloria on the omelette station always had a nice smile and was very friendly The other staff were unfriendly and didn’t seem to be interested in communicating with their customers. The seagulls that swarmed the tables were ridiculous.they would dive bomb the tables taking food right off the plate in front of you Literally 20 to 30 seagulls descended on the tables when they were vacated and the staff for the most part did nothing to alleviate the problem Breakfast at culinaria was decent although the waiter we had was terrible we ordered espresso with hot water, he told us the machine was broken So he brought us a cup of the house coffee the only cup we got several tables came in after us and finished there meals and left before we were even served. I asked to speak to the manager but the waiter ignored our request after waiting for 20 minutes I asked him again When the manager came over I explained our predicament she was very apologetic and I could tell she was surprised when I told her what the waiter had said about the espresso machine being broken. Most of the time there was only 1 waitress for 500 feet of beach. The waitress did the best she could but with the volume she was expected to serve she frequently forgot who ordered what and the beer was usually not cold by the time it was delivered I found the draught beer they served unpleasant. No corona or model anywhere on the resort Fortunately our room was a beachfront so I was able to go back to my room for a cold can of Coors light. Every day there was a backhoe running up and down the beach spewing desiel fumes on everyone, very unpleasant it should have been done at night when no one was there. The lounge chairs at the beach were very uncomfortable as they had no cushions on them. We had to bring pillows from our bed everyday in order to not end up with a sore backs! Many of the staff spoke very little English and didn’t understand what we were saying so they were unable to answer our questions. This also led to the wrong drinks being served if you received them at all The fire show was great the performers were very talented I highly recommend seeing it if you decide to go there The meal was very unorganized we also noticed the the second week we were there about 10 of the chafing stations had been removed so there was less variety to choose from I talked with many people who had been to the resort several times in the past and most said that with the new management company they wouldn’t be returning This is unfortunate as it really is a beautiful property with great potential I was really looking forward to this trip but it was a real disappointment for us.

Margaritaville Island Reserve Cap Cana Hammock: Hotel & Staff Excellent

The hotel, room and staff were 5*, the restaurants and food were 3*. We would not go back because of the restaurant situation. You did not know from one day to the next what was going to be open or shut. We think it was probably that the place was not full so opening all the restaurants was not efficient business practice.

Selection Riviera Cancun: Lies, lies, lies not a 5 star….if you want the worst customer service experience with a rep go to this hotel!!

This hotel is not a 5 star or a 4 star and that saddens me because I feel like the photos are all lies. We just went November 24-27th for a getaway. First off the photos look beautiful but when you get there, there’s broken swimming pool tiles, broken pathways, the smell is gross I mean it’s just gross. We were so excited to arrive but our first night I called asking for an extra blanket it took 3 calls and almost 2 hours later. One of the swimming bars ran out of ice 2 hours after it opened [... read more] making warm drinks at the bar. The beach if you want to call it that is not swimmable at all there’s no beach it’s all seaweed and the water is so dark and cloudy we didn’t want to swim in something we couldn’t see. Definitely not what the pictures showed us!!! They give you a card for beach towels and tell you if you lose the towels you will have to pay $30 usd per towel. Our neighbour watched a worker pick ours up on our chair while we were swimming and leave with them I had to call 2 times explaining and thank god our neighbours seen the worker do that or we would have had to pay $60usd. When towels arrived they were bath towels and I had to re explain fighting for the right ones. Now the best part you get this little note and they say they want to give you a gift for being there they offer massages or private dinners or a two for one on the catamaran. They say in exchange you come for a 90 minute presentation about what they offer and see if you want to before a member. We were only there for 2 more days so they allowed us to go on the catamaran first and the next day come for the presentation. We arrived the following day and I was very upfront with them explaining we were here for the presentation, one of us may have to leave at some point we have a 22 month old with us and cannot predict a baby but she may be ok we don’t know. I explained we were here to listen but we have zero interest in becoming a member we have a wedding coming up and that takes priority. Berniece the rep immediately was like you’re wasting our time and I don’t think this is a good fit you agreed to be here and we want to sell you on the experience. We said “ that was fine we will do the tour but in the end it’s not going to happen for us” she basically walked off talking about us to 2 other colleagues came back and said “ ya we aren’t going to do this you can go the rep who gave you the coupon is going to pay for this this is a waste of time and you work at Toyota so this isn’t a good fit” throwing a fit because we didn’t want a timeshare deal like we came to get away not be hounded we agreed to be there and they didn’t like that we had our foot down. First off clearly she doesn’t know what someone makes at Toyota and I work for the Canadian Government so in a heartbeat we could have bought a membership that was so rude of her to say that without any knowledge of our income!! So if you are looking for poor management who throw tantrums when you don’t want to become a member then by all means go to this hotel! It left a huge sour taste in our mouth and we will never return there ever and word of mouth is powerful and we will tell everyone to stay away after how BERNIECE treated us!!!

Selection Riviera Cancun: Good hotel but very small beach area

The hotel was nice and clean. The restaurant serving very good food . The pool are great especially Adults pool. Bettyna walk around the pool to serve drinks all day long. Very nice and friendly staffs.

El Dorado Seaside Palms: Happy with our stay

This was a nice place to stay, facilities were beautiful, food was okay, and the staff were friendly. Best meals were the lunch walk ups (tacos,burgers, hotdogs, nachos) because the food was cooked right infront of you, and got it fresh off the grill. Breakfast at the beach BBQ was also great. Food was very satisfying. I wasn't as impressed with all of the dining meals however, although that doesn't mean the food was bad. I would go back here. Alot of falling coconuts, nobody was inju [... read more]red, but there was definitely a few incidents that made everyone go "that was close". Maybe harvesting a few before they get to that point would be a good idea. At least the ones above walkways. 4/5 because our experience was good overall

El Dorado Seaside Palms: We will be back!!

El Dorado Seaside Palms is a great resort, great food and a great entertainment team - Luis is fantastic and such a pleasure! Tons of people we met have been repeat guests for years which speaks volume

El Dorado Seaside Palms: Fabulous resort

We loved everything about the Eldorado Seaside Palms. The resort is immaculate, staff are super friendly, the food is excellent other than lacking in choices at lunch. Dinners are great. The entertainment during Halloween and Day of the Dead was beyond spectacular. The Bali beds and loungers are plentiful and one never had to get up at the crack of dawn to “reserve” one. We will be returning for sure.

El Dorado Seaside Palms: A really great resort

This resort is a beautiful Mexican experience! The grounds are well kept with amazing restaurants. Our room was spacious and staff was super friendly. The “Day of the Dead “ celebration was outstanding!

Margaritaville Island Reserve Riviera Maya: What a great resort!!

My husband and I loved this resort so much! The staff could not do enough for us - they were so attentive and friendly. It was the little things that we loved so much - the modern touches like wristband room entry, housekeeping requests through the Margaritaville app, the automatic lights and the housekeeping/do not disturb buttons really add up to a nice experience. The food was incredible! We loved Frank & Lola's the best (Italian cuisine). But JWB Steakhouse was delicious as well. We loved ha [... read more]nging out nightly at the Landshark Brewery listening to the live bands and DJ and watching sports on the big screens. Didi was the best server, we loved him!! There was no shortage of delicious foods at the Breakfast Buffet as well. The rooms are new and clean and the shower head was incredible!! I would take the longest warm showers because I loved it so much! There is no beach front yet, but once there is this place will be even better. But for now, the pools are great with a decent amount of entertainment. The foam party was a blast! Book this resort, you will not regret it!

Azul Beach Resort Negril: Lots of renovation

Beautiful resort, clean, staff friendly. The restaurants were closed and the food was terrible. The authentic Jamaican food was missing. The fish was over cooked. Music was missing throughout the resort. Lots of renovations.

Margaritaville Island Reserve Cap Cana Hammock: Beach lovers avoid!

We had a good vacation but we are pool people. The beach is so bad at the resort they tell you to walk to the next resort. However even walking to it is tough as there is broken glass everywhere so forget long walks on the beach. Also the shoreline has a ton of seaweed ( way more than anywhere I’ve seen) and coral so hard to walk into. Aside from that food is better than almost any resort I’ve been too. Rooms are beautiful. Get the villa. It’s worth it. Although ac is an issue across  [... read more]resort. Staff are great. Drinks are as good as anywhere and when went it was dead. We almost had the pools to ourselves. Don’t go if you have kids as there is NOTHING for them and almost no activities if you are into that.

El Dorado Seaside Palms: Wasn't as what was thought

Started by us not having a ride from the airport to the resort. Got there and it was pretty good for setting, for weddings, honeymoons and anniversaries. Not what we went there for but was alright! The staff was all over the map though... the booking staff was straight lying about proper times for dinners. The food was hit or miss. I enjoyed having a swim out pool, with bar,from the floor rooms, and the rooms where phenomenal. The people on the phone, or in the 'help' desks where terrible on h [... read more]elp, unless you know spanish. The hotel had recently been bought out from another company, which made it not in full operation. Otherwise the hotel grounds itself was amazing and very well cleaned , they had random stuff happen at night ( saxophone was a plus) beach was great We went to the host the day before to make sure we had a bus ride to the airport, they told us they will have staff come and pick us up at 7 with luggage straight to travel bus In the am we went to the front around 645, just to be sure and the front desk staff told us it left at 630 am every morning. So the host staff do not know how to communicate one bit and we had to call another cab for the airport. Even when I broke out in hives I asked for some dry oatmeal, they said it will be ordered, yet they never did. I personally told the food delivery hours later for some and they easily brought it. Either way we did meet some great people and had fun, even with the skunks 4.5 star, not 5

Generations Riviera Maya: Worst resort

It was the worst experience I have ever had. Had a 2 year old grandson with me no food choices for him. No buffets only 2 restaurants open. West jet was the worst no pick up no drop off. No reps available at generation resort to talk to had to book a ride to airport as no one could help us. Generation resort is nothing like they post on Instagram or you read about. I recommend not to go. Rooms beyond outdated. No drinks for children. Never again . No night life and it's around a swamp the smell  [... read more]is terrible

Selection Riviera Cancun: Super nice ,compact resort, meh beach.

Room was very nice with jacuzzi ensuite. Balcony overlooking the pool. There is one feature of the room that will make some guests uneasy which is the translucent frosted glass of the shower which is seen from the room side. If you have younger adults or children staying in the same room it might be bothersome. The lobby and other common areas were always clean. Staff were quite helpful. The main restaurant, Spoons is not open every night which means you have to go to one of the other restaura [... read more]nts. We stayed in this resort previously in 2017 and there are now some downgrades compared to then. The kids/family side is no longer a Nickelodeon venue but the splash park and Pizza place are still there as is the daycare. The menu items of the restaurants were altered and notable were the 9 courses of tapas which are no longer offered. The Italian restaurants' dishes of Rissoto were not up to par. Absent was the singing chef which previously was a delight. As this visit was in the off season the resort has several areas which were having repairs. There are many "opportunities" to get upgrades, for a rather steep price. The Beach - Some sea weed was to be expected as we had heard reports that many places in the Caribean are plagued this year. However it was less than expected. The distance from the retaining wall to the water is fairly short and the bottom was not visible due to murky waters and it was fairly shallow and rocky which made it unpleasant and difficult to swim in. Entertainment started at 9:30 for adults and there was usually an 8pm show for kids as well.At this resort there is no place to sit outside at night, such as a cafe/bar type area. Back in 2017 there was more entertainment in the lobby area as well. There are some Iguanas roaming around but they tend to keep to themselves. This resort is realativly close to the airport but not close enough to the town to take a walk over to the local Walmart. We were advised it would cost $35 US dollars in a taxi each way!! Each building has a concierge who is responsible for making your stay enjoyable and for upselling you on multiple luxury offers which are pretty expensive. One last thing that I found disappointing is that my room was not able to be cleaned until late afternoon each day. This was not at all normal compared to any resort I had visited in the past. I fact we opted not to have our room cleaned on several days as we were in the room at that time.

Azul Beach Resort Negril: Good resort

Overall the resort was good but needs a bit of updating. We appreciated that we were upgraded but did not feel the price we paid was worth the accommodation.. the staff overall were amazing in most areas. We were in the premium section 11 and we there was lack of waiters on beach. 7 days we may have seen them 2 times. We did notice that more focus was spent on the adult only side which was 2 ft away from us. Food was lacking especially the fruit. We had to purchase our own mangoes and passion  [... read more]fruit from vendors… extremely disappointing. Once again the staff I. All areas were amazing including the security on the beach. Now for Sunwing.. we did not see or get a call all week from them, we also had to call ourselves for transfer back to hotel

El Dorado Seaside Suites: Beautiful Resort

Very clean and well maintained. Beautiful resort. We were not informed about the personal concierge, when we did find out the one assigned to us wasn’t there so we never met her, ended up learning and finding everything on our own with some difficulties in some areas of the resort. The upsell of packages (food, spa etc) was a bit much. Shuttle to airport over 2 hrs due to going off route to pick up people, making that resort location not favourable to travel too and from with that type of tra [... read more]vel/shuttle itinerary (understand that is more of the airline Sunwing issue).

Azul Beach Resort Negril: Nice Resort

Everything at the resort was fantastic, except for the food not so good. But, the property was nice for walking and the beach splendid. The staff and people are very nice and friendly. The place is clean and service good. When you call they come. I would recommend if you dont care about getting good authentic Jamaican food on the grounds. However, Negril is small and there are lots of places near the resort to get food and it's safe for tourist to get out during the day time.

Azul Beach Resort Negril: Definitely not a 5 star resort as it is rated … more like a 3 star

The resort needs to be updated overall… the walkways are uneven which is a falling hazard … no elevators … not condusive to people with strollers or injuries. The loungers on the beach are old and dilapidated… not enough umbrellas and the ones they have are falling apart. The food at the buffet was atrocious… hardly any fruit and when asked if they had a certain fruit they would say it’s not in season, meanwhile there were vendors on the beach selling the fruit we were asking forâ [... read more]€¦ weird! The accomadations were ok… the rooms were spacious and clean except for the unwelcomed guest I found in one of the drawers (cockroach) … the waiters and entertainment staff were great and friendly but the front desk staff especially the front desk manager was rude and dismissive! Made the beginning of my trip very unpleasant! The only thing salvageable about this resort is the beautiful beach…. Definitely would not go back or recommend it unless some improvements are made

Azul Beach Resort Negril: Amazing resort!

My husband and I celebrated our 25th wedding anniversary at this amazing resort! I can't say enough amazing things about it but I'll try ;) Extremely clean rooms and so is every single bathroom all over the resort! Zero mosquitoes, no bugs in the room nor balcony (apparently they spray the resort at night and amen for that!). Staff are all super nice, beautiful beach and beach huts, beautiful pools, excellent food, everything was absolutely PERFECT! Thank you so much Azul Beach Resort for t [... read more]he best vacation we've ever had (once you go 5 star, you can never go back) xo