Cuban bliss

Hotel was clean, house keeping staff extremely friendly grounds impeccable. 4 out of 5 stars. Food was excellent and staff were very accommodating and friendly. The resort had lots to offer, chances to explore the island and all it had to offer. The entertainment team always had us laughing, amazing vacation!

Great resort and best snorkelling location

The gardens and rooms were beautiful and the staff at all the dining locations: buffet, snack bar, beach restaurant, and bars were all very warm and friendly. We had such a great time at the beach and were very surprised with how easy it was to explore the reefs around the beaches while snorkelling. A couple of areas of improvement would be the lobby - as I felt that it was understaffed and that we had to wait longer than normal for cocktails after dinner. I also expected more evening ente [... read more]rtainment options but understand that we went in the off-season.

Perfect Resort for Relaxation and Fun

This hotel offered beautiful accommodation. The resort is very clean and well maintained. The staff were friendly and very attentive. It has a lot to offer such as an active night life and lots of pool side activities during the day. The very best part of this resort is the snorkeling. You can walk 15 ft into the water and find a reef with a lot of beautiful and interesting fish as well as other sea creatures. Overall it was worth every penny and I would love to go back.

Worth the money!

the grounds were absolutely beautiful.the service was excellent and the beach had something for everyone including the great snackbars.we have travelled to cuba 15 times and next to the Pullman in cayo coco this was our favourite.the negative reviews were unwarranted or they have fixed their issues.a person shouldn't complain about a long ride from the airport when they know about this up front.thanks warwick

So so week

A few things need we didn't like about the resort , The pools we never cleaned all week while we there so we never go in them . The Catamaran excursion we took was more then disappointing as we went back to the same spot twice to go Snorkeling .There was a bay of water we only coasted around in for most of the trip. It seemed like they was trying to kill as much time as they could . the resort staff was great ,food was ok, rooms were great. Not a bad week but wouldn't go back .

Great trip!!

Very nice hotel. Rooms are beautiful especially if you can get a balcony one with either the beach or pool view. Very big shower too. Have no complaints for the food as we always had choices and found something we like. Most of the staff were friendly and those were the ones I'd return to if I had any questions or concerns. The beach was the best part of my experience at this resort but I was told that Cayo Santa Maria had very nice beaches in general. The Crazy Lobster restaurant was t [... read more]he best of the restaurants a la carte we ate at. Snack Bar was open 24 hours with different choices each day. I would come back to this resort. I had a good experience.

Amazing resort

The resort was great ! Most staff were great ...maybe have more management available to over see house keeping ! Food was good for cuba food ! Beach was fantastic! We drank the resort dry of chocolate tequila! As for Hola Sun I will not travel with them ever again! We will not fly with Cubana every again!

WORST RESORT !!!!! MUST READ

Worst experience Never cleaned room Had to go to supply room myself to get clean sheets pillow cases swept and mopped own floor Power went out Staff is unappreciative Impossible to find water Stay away Absolutely disgusting Beautiful resort but a shame with lack of service

Beautiful Resort, but...

For a resort that was only 3 years old it looked run down already. There are too many condos' for the facility. Our room was looked after as long as you gave a good tip. The public washrooms were not looked after however and there was not enough of them. Each restaurant should have a public washroom. There were far too many stairs to take to get to the washroom from the restaurants. Considering there were bars/pubs on the beach, there should have been some toilets available down there. I g [... read more]uess you are supposed to pee in the ocean! Several of our wedding party guests fell through the overflow drains around the pool as they were made of cheap plastic and were sun baked. (all sober at the time).

Sad face

The hotel itself is very nice grounds are kept well. I found it poorly lit at night. The pools were not cleaned on a regular basis and one was actually growing pink goo in it and you couldnt see the bottom for slime. Food was okay. Service difficult because very few understand what you are saying. Beach was nice it was windy on out stay but kids had fun in the water. Entertainment okay the rock show was the best.

Would we go again?

The resort was beautiful and hugh.We had the best waiter at the beach his name is Michel made our 2 weeks and the lobby bar at night our waitress was great yeslet was teaching us some Spanish and we had a ball the view we had was amazing from our belcany.And to answer the question if the price would be go we would go back for sure.

Great vacation

The rooms are very nice, staff is friendly.The food was fine.The entertainment was amazing and their shows .The carnaval putside of the resort was very nice and entertaining. The people are very kind and helpful.

People make all the difference

We enjoyed our first trip to Cayo Santa Maria and our stay at the Warwick from April 14 to 21. The resort is fairly large. I easily walked 15,000 steps/day just going from our building (Bungalow 10) to the lobby and back and forth to the beach. The food at the buffet was good. I wish it was more consistent because there were certain foods there that I loved that I could have eaten every day (kalamata olives, hash browns, potato wedges, etc.) but I understand that some people like variety. We  [... read more]ended up making our own sandwiches at the buffet most days instead of going to the 24 hour snack bar because service was not the best. We found it easier to serve ourselves which was just fine with us. We had a hard time finding good service to be honest. We tried to tip the people we thought were going above and beyond but found that it didn't matter if we tipped or not. Most places served you the same whether you tipped nothing or something. However we fell in love with Yoandy at the snack bar and Yamiesleidy at the buffet. They were the first two people who wanted to chat with us and always served us with a smile. If it wasn't for them we wouldn't think to go back to the Warwick. The beach was beautiful. Yes it has rocks but there are plenty of places to get in the ocean safely. So what if you had to walk a hundred feet to the left or right. The beach had three bars which was nice. We did not spend much time at the pool. The resort was clean for the most part. The garbage on the beach, bathrooms, paths was not the fault of the staff but the ignorance of guests. I cannot understand how people can be so careless and ignorant. There were PLENTY of garbage bins around the resort. Be respectful people! Overall the resort was nice but already showing it's age in some ways. To be honest I would give it 4 stars out of 5. But still worth going back to see our friends!

Great place to relax

If you are looking to relax at a beautiful resort with mostly excellent service, then this is your place. The resort itself it really nice. The food is decent, it's worth your time to wait in line for an omlette or fresh meat on the grill. Service at restaurants is great, with the exception of the main snack bar. That are seems to be lacking in quality of food and service. The pools are wonderful although one of the, was green all week. Not sure why, so we just avoided that one. The others we [... read more]re crystal clear. The beach is natural...some rocky areas, some smooth and sandy. Never ending wind, but not much you can do about that. Our issue overall was the lack of activities here. No water sports at all, you are required to bring your own tennis equipment which we didn't know, and the games room equipment was broken. However, if you're just looking to chill and relax, this place is ideal.

Worst Cuban Vacation

We have been to Cuba at least a dozen times and we have never seen anything so horiffic Rooms poorly cleaned to the point where I had to mention the maid several times to change towels and leave fresh water. The food was absolute garbage The one good thing was the "fresh" fish but the line up was and hour wait every night. One of the pools was contaminated with something so they had to close it. Over all 0/5 stars The personnel spoke no English

Good exprience

the resort was clean and the staff were friendly and efficient. you did not have to go far for a drink or something to eat as there were many choices. the crazy lobster was the best restaurant choice to book. the small shack on the beach (left of the walkway) where the Canadian flag is, a delightful surprise....serving yummy bbque ribs and chicken sandwiches over a charcoal bbque. The rocky beach at the end of the walkway could be improved upon and a lack of any bathrooms near that beach as well [... read more]. The rocky area in the water and presence of a grassy area was a wonderful area that attracted sea life and entertainment. All in all this being our 5th trip to cuba and 2nd to cayo santa maria we enjoyed our stay. Thank you

A real comfort zone resort

The hotel is well proportioned, several entrances to the beach, can go for walks, swim & lounge, from the room to the lounge, to the pools and the little oasis. They have an adequate fitness centre and the 4 restaurants were fantastic. Food for thought, A very amazing selection of food in the buffet, and the cooking on the spot was very good, this is for all 3 meals of the day. 👍🏻

Exactly what we hoped for!

First, to anyone hating on Cuba.... BOOO The Warwick is a beautiful resort! The workers work so incredibly hard. From gardeners to maids to bar tenders. They all work so hard to make your stay amazing! We actually sat and watched the cleaning ladies in the main lobby onemorning. Extremely thorough! Food was above Cuba Average! The only small disappointment was the beach. Small and rocky, but nothing they can do to change Mother Nature! Loved our visit and would highly recommend.

Resort was Beautiful

Resort was beautiful...food and food service not so good, maid service not so good, bar service at the pool was pretty good and the bar service at the beach further down was great!! The beach was beautiful but a lot of coral rock (bring water shoes) only one spot on the beach that you could walk into the water with out any coral rocks. All in all we went with 13 other people and had a great time and made the best of it.

Great Vacation will Visit Again !

This had been my 5th time in Cuba and never have I had such a pleasant experience ! The workers of this resort and the atmosphere make your vacation. Always work hard day and night to make sure you are satisfied enough and happy they strive for perfection here at the Warwick ! The overall resort itself is beautiful with spectacular sunset views, being a newer resort also everything is very well kept which is a bonus. The overall service had been great on the beach the drink/food people always ma [... read more]ke sure you are happy and will be bringing sandwiches and drinks to you on the beach all day long. Everybody always has an option on a place although I myself have travelled all around from Dominican, Costa Rica, Florida Etc. and never not once have I ever been treated so greatly with such good hospitality in my life !