Our Verified Customer Rating 4

Our Verified Customer Rating 4

(1688 Reviews)

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Cyn0226  - 

Verified Purchaser

Royalton CHIC Antigua: Won’t return

This resort for the money you pay isn’t worth it! Food 6/10 Location 10/10 beach amazing Service 3/10 it’s like they hated their job Drinks 2/10 ran out of beer vodka coconut rum wine champagne.. attitude was .. oh well drink Something else Will stick with Rui Resorts from now on

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Private  - 

Verified Purchaser

Royalton Riviera Cancun Resort and Spa: Beautiful resort with lots to do!

The Royalton Riviera Cancun is a beautiful resort with lots of things to do. The staff are very kind and the grounds are well maintained. The basic rooms are comfortable, but don’t expect too many frills. The Al La carte restaurants book up, so you need to book them the moment you arrive and get on wifi, otherwise you won’t get in to any.

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Private  - 

Verified Purchaser

Royalton CHIC Cancun: Great Stay

We were here for only for four nights. The hotel was fantastic, the food was great and overall experience met all expectations for a five star hotel. The buffet and staff there was the stand out as well as the coffee shop in second place. Things that were annoying: the water pressure wasn’t amazing and the hot water had a slight sulphur smell, but maybe that’s a Cancun thing. The lights in the room needed a PhD to figure out. The bar tenders seemed overworked and a bit grumpy

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Private  - 

Verified Purchaser

Royalton CHIC Punta Cana: Amazing travel agent and resort

The resort was well laid out, everything was clean, and the restaurants and the food were great! They had a wonderful little coffee shop and their barista was exceptional and very friendly. The pools were very clean and all the bar staff were courteous and fast. We had a larger group and they accommodated us with our dinner reservations.

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Private  - 

Verified Purchaser

Royalton Hideaway Riviera Cancun: Great for kids

The kids pool are was amazing. The boys wouldn't stay out of it. We had a swim out right in front of the water park. Highly recommend so you dont have to fight for lounges.. Pool chairs and umbrellas are gone early in the morning. People are up at 5:30 to put towels on chairs. They dont enforce rules to stop hoarding lounges. The food was resort food, good but not great. Restaurants are hard to book. The trucks had amazing fresh fish fingers. The property is beautiful but unfortunately the be [... read more]

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Private  - 

Verified Purchaser

Royalton Splash Punta Cana: Amazing place

Perfect for families and groups. Large resort with lots of choice for quiet or party areas. Our room overlooked a pool and swim up bar. Not noisy at night. Lots of daily food choices at the buffet restaurant. We also tried a couple of the a la cartes, but the buffet was our favourite. Perfect weather with occasional brief rain showers. In room fridge restocked daily with water, beer and pop. Staff everywhere were friendly. Only issue was smokers outside of designated areas.

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Sherif  - 

Verified Purchaser

Royalton Hideaway Saint Lucia: I wouldn't go back

Very poor service ,we were there for 4 nights and had a very large dirty spot on the couch ,nothjng was done about it ,it was my daughterbed. , reported Thursday, asked for pillows (we were 3 only had 4 pillows) only git 2 more on Saturday, beach never get cleaned from seaweed until midday, no one arranges the seats or take care of the beach,this was Royalton St.lucia

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Aunty Grandma  - 

Verified Purchaser

Royalton Hideaway Riviera Cancun: 2nd time at Royalton Cancun

I had a super relaxing and fun vacation. The staff are all very nice and helpful. Things that could use some attention ceiling in the shower was falling down and the tap handle fell off. There was an old sock in the baths and the glasses in my room were dirty It is next to impossible to get dining reservations at restaurants. We had to go to front desk and plead with them to find some for us. The Buffett is ok but I’m not eating all my meals at a Buffett. Honestly I am not su [... read more]

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Private  - 

Verified Purchaser

Royalton Splash Punta Cana: Amazing place

Perfect for families and groups. Large resort with lots of choice for quiet or party areas. Our room overlooked a pool and swim up bar. Not noisy at night. Lots of daily food choices at the buffet restaurant. We also tried a couple of the a la cartes, but the buffet was our favourite. Perfect weather with occasional brief rain showers. In room fridge restocked daily with water, beer and pop. Staff everywhere were friendly.

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Private  - 

Verified Purchaser

Royalton CHIC Cancun: Perfect!

This hotel was wonderful. We had a great room looking on to the entertainment provides, which there was something every night. The food was good no matter where you chose to eat in the hotel. Staff was helpful and kind. Weather was fantastic!

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Gilles  - 

Verified Purchaser

Royalton Hideaway Riviera Cancun: Great resort !

My wife and I just got back from a one week stay at the Royalton Hideaway Riviera Cancun resort and we really enjoyed our stay ! The hotel, the room , the pools , restaurants and staff service were all extremely good. We booked it with the Diamond Club perk, and although we appreciated very personalized service from our assigned butler and the 1-hour hydrotherapy session, not so sure it was really needed. The only negative point I would say was the beach which was really not enjoyable because of [... read more]

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KandyB  - 

Verified Purchaser

Royalton Splash Punta Cana: Amazing Resort

We had a wonderful time. Travelled as a family with a 9 and 11 year old (non diamond club). Grounds were amazing, water park was an added bonus, food was great. Beach was wonderful. Rooms were a bit dated. We stayed in unit 22 which was one of the furthest units from anything, but we were next to the splash lobby. We did three à la cartes. Didn’t have trouble with the booking system like some others did. We loved the scoops gelato bar and the cafe. Buffet always had lots of food. No [... read more]

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Private  - 

Verified Purchaser

Royalton Saint Lucia Resort and Spa: Great Resort

The hotel was amazing! It was always clean. It wasn't a huge place, but it felt comfortable. The only thing was that it was very far from the airport, and the drive was long on very tight, windy roads.

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Private  - 

Verified Purchaser

Royalton Grenada Resort and Spa: Good Resort

This overall was a good resort. Room was clean and updated. A lot of stairs! Be mindful if you have mobility issues. Beach was very nice. Rocky in some areas. Food was good. Always something to eat ( I am gf and staff always helpful). Staff were helpful, friendly, no issues...you get what you give!

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Private  - 

Verified Purchaser

Royalton CHIC Antigua: Great resort

Smaller hotel with everything close together. Great service, great entertainment, you can easily relax or party by the pool. Drinks were great, you could get any drink. Staff were all very friendly and welcoming.

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Dave  - 

Verified Purchaser

Royalton Bavaro Resort and Spa: Great resort!

Beautiful grounds. Clean rooms. Good food. Unfortunately service at the front desk was poor. Slow and disinterested staff. No beach or room towels on 2 days. No explanation given. Beach and pool beds were hard to find but it was a busy time of the year.

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Serra  - 

Verified Purchaser

Royalton Bavaro Resort and Spa: Lovely resort

Overall, the resort was lovely. The lazy river was definitely a highlight, especially as the main pool close to the beach is small and seemed to be primarily filled with people who wanted access to the swim up bar. The beach was gorgeous, plenty of sun chairs and plenty of shade. Food and service were hit or miss. Buffet was mediocre at best - the best options were fresh made omelettes/eggs and grilled sandwiches. Of the a la carte restaurants, our best experiences were at Rio (Brazilian)  [... read more]

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Private  - 

Verified Purchaser

Royalton CHIC Antigua: Resort was exactly what we hoped for

This Hotel clean.with lots of open spaces to relax and enjoy the vacation. The Staff at this resort are probably the friendliest,I have seen at any resort Entertainment was well done,with something different each and every night.

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Private  - 

Verified Purchaser

Royalton Hideaway Riviera Cancun: Royalton Hideaway

Hotel was overall great. Room and hotel very clean, good supply of towels. Room service awesome, daily stock of mini fridge and if you wanted more we just called and they brought to you. Room service food was poor always cold and little choices. Didn’t like the hassal of trying to convince us to upgrade and become prime members. Spa services were good. Many restaurant choices at this resort the drawback was not being able to get reservations when you wanted. Beach is not good, too much seaweed o [... read more]

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Private  - 

Verified Purchaser

Royalton Hideaway Riviera Cancun: Royalton Hideaway

Hotel was overall great. Room and hotel very clean, good supply of towels. Room service awesome, daily stock of mini fridge and if you wanted more we just called and they brought to you. Room service food was poor always cold and little choices. Didn’t like the hassal of trying to convince us to upgrade and become prime members. Spa services were good. Many restaurant choices at this resort the drawback was not being able to get reservations when you wanted. Beach is not good, too much seaweed o [... read more]

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