Nice new resort

everything was great, grounds, rooms etc. only draw back there is stairs from lobby to pool area & buffet the elevator was not working would not suggest to anyone with wheelchair, walker and cannot climb long stairs. Can tell shortage of food in Cuba

Nothing special

The weather and beach were the best part of the trip. The service and food were jus awful. Flies everywhere in the restaurants, all over the food. Not much variety in the buffet. Lots of boiled potatoes and squash. Staff weren’t very friendly or helpful. Do not recommend!

Really Nice Resort

The Pullman is a very nice hotel. This was my second stay. Pools and pool area is great. Lovely beach. Nice Hotel Reception bar area which unfortunately is upstairs and difficult to get to for a number of their many older clients. There is a small elevator but 80% of the time it is out of service. Wonderful poolside entertainers. Pool and Sea side bars are good. Really good Buffet Restaurant. Good service and plenty of food choices. Night time entertainment was average. My room was a good si [... read more]ze. No water problems. Guaranteed a good shower every time. The Maid was great. Nice Balconey. Not so impressive by the room facilities. For instance there was a fancy radio alarm clock that didn't work. A coffee maker that also didn't work and, it turned out, a phone that also wasn't working. The grounds were okay but there were free range chickens everywhere which were cute to some but scary to others.

Pullman, collections, Cuba

No complaints, enjoyed our stay. Staff was very kind and accommodating Beach was amazing, enjoyed nice Long walks along beach . Rooms were kept tidy and clean . Spent some time by the Pool also . Was impressive We would definitely return

Pullman, Cayo Coco -- First Visit -- Had a great time!

Covid made us wait three years for this trip! We eagerly anticipated the opportunity to visit, once again, an island that has been our destination 6 times in the last 20 years. Pullman was recommended by our travel agent, and it did not disappoint. The weather was warm and sunny most days. Occasionally, onshore breezes made lounging by the pool a better choice than the beach. But it wasn't snowing! The staff were great -- warm and welcoming, cheerful and helpful. Their attitude overcame any  [... read more]limitations resulting from supply chains issues caused by Covid. We enjoyed the food. It was plentiful at the buffet, and the several varieties of paella were a personal favourite. Two specialty restaurants -- Cubano and Italiano -- provided delicious meals and more great staff. In fact, at Cubano, all the staff joined us for a selfie to celebrate the meal. I enjoy Cristal and Bucanero, and was pleased to see a traditional Canadian beer -- Moosehead -- in our room mini-bar. We highly recommend hiring a classic car for a trip to the local market. Four of us shared the adventure of a ride in a baby blue Ford convertible for just $5 per person, return. It was one of the highlights of the week. Pullman is a resort we would visit again, and recommend to friends.

Wonderful solo trip!

The Pullman Collections is an amazing peaceful getaway! This is my 4th visit to the collections and did not disappoint. I came alone this time for a week away. Felt totally safe and had a very relaxing time. Food and drinks were wonderful and all the staff were welcoming as usual. Can’t wait to return to this beautiful resort in December!

Big Disappointment!!

First off, the people/staff were amazing and hats off to them for making the best with what they are given!!! The resort itself is in dire need of repairs and upkeep. There was no water at times, and very little hot water. NO ice for drinks etc. There were very limited food choices. Very disappointed with the resort, the beach was the only saving grace, it was beautiful, white sands, warm waters and endless walking. The resort could be something very special or was at one point but definit [... read more]ely not anymore!!!! Not worth the money spent!!!

Amazing resort with the kindest staff

The hotel was wonderful and we were greeted each day with smiles. The grounds were always clean and the staff attended to our needs if there was an issue. Wifi worked well in the lobby area and sometimes even further out of the wifi zone. There were always chairs available at the pool and beach area. The a la carts were good and the French was our favorite ( La Perla). I would go back and would recommend this resort to others. Thank you Pullman Cayo Coco for making our vacation memorable and fun [... read more].

Great Vacation at Pullman

Staff were excellent. Food was surprisingly good. Grounds well taken care off. Room was clean. We were in Cuba last year and we saw a very significant improvement in all areas this year. Last year there was a lack in variety of food although entertainment last year was much better.

Great service, beach, and overall food.

Although Hotel needed some Renos (as many Cuban resorts do), the rooms were very clean. Beaches were beautiful and maintained, great snacks and a la carte food (which says a lot because I am a huge critic for food). Buffet was alright, but we got slightly bored of it after a while. Beach BBQ was delicious!! Overall we had a lovely vacation for the price.

Pullman

Beautiful beach, friendly staff, clean rooms. Plenty of food. Best that can be provided given Cuba's circumstances. Don't tip with Canadian coins. Cubans can't use them. If you can tip with American money.

Amazing time at the Pullman Resort

The friendly staff greeting with “Olah” all the time with a smile. Accommodations were just perfect and would recommend this resort to anyone planning a vacation in Cuba. Pool and deck were kept clean as well as the beach being pristine were all part of a perfect vacation. Sue Snider was correct in saying “ you can’t go wrong with Pullman.

Amazing Resort

The resort is beautiful and clean and well layed out. The staff is amazing and helpful. The food was good and there was plenty of choice. The beach is well maintained and beautiful! Many services available and wi-fi. Can’t wait to go back!!

Just Okay

The elevator was dismantled out of order. If you have mobility issues or simply your baggage. If you have a stroller it has to be carried up to the lobby and main bar. I saw people carrying children in strollers down many stairs to get to their room. The resort is kept very clean. We Stayed in the collection side. Nice and quiet. In the gourmet restaurant the menu never changes for supper. Not a great menu to begin with and gets boring fast. No one goes hungry you can walk a mile to the resort s [... read more]ide to the buffet and have plenty to choose from. Alot of walking and stairs to the lobby bar if you stay in the collection adult only side it is the furthest away. Nice quiet and tranquil. The resort is so spread out. When we arrived late we were hungry and there was no information as to what was open and no map of our way around resort. When we got to our room it was dark and then power went out in the whole resort for 20 minutes. We eventually found our way around and food at a snack bar that was open 24-7 it was tasty. If all you want a beautiful beach this is beautiful!!!!Over all we had a okay time. We are going to go somewhere different then cuba next trip.

Wonderful Resort!!

This hotel was beautiful! The location was stunning; there was always a spot on the beach and everything was always spotless. The staff were amazing and so kind always, they truly made the stay so enjoyable for me. The food was great at the a la cart restaurants but not fantastic at the buffet - you had to go right when the doors opened if you wanted a selection. Overall the stay was wonderful and I would certainly recommend it.

Great resort

Loved this resort. Beach is magnificent; lots of lounge chairs no matter what time you get there. Good is plentiful and never went hungry even if a few things were in short supply. Great entertainment st night. Good service. Rooms are large and comfortable. The resort as a whole may need a facelift soon but overall I’d definitely recommend it.

Great resort

This is a very nice well kept resort in Cuba.Beautiful location. Staff are amazing.. always asking if we are ok or need anything. Rooms are quitelarge too. Food was pretty good with lots of choices. tried 2 a la cartes which were alos very good. Entertainment fun too during the day.

Exceptional Trip

From our trip booking to our return flight, we ( all 14 of us) truly enjoyed our stay at the Pullman. Keeping in mind the world’s economic situation and embargo’s , Cubans are feeling it deeply and despite that, they remain joyful and there to assist you in anyway they can. Shortages are noticed but there’s always something available to satisfy anyone’s taste. The beaches are splendid and some of the greatest in the Caribbean. Very few hick-ups and staff was very helpful to addre [... read more]ss and resolve quickly.

Last time in cuba

We were all excited to spend 7 days in a good reviews hotel my wife and 6 years old daughter . 5/7days no water to shower Bad coffee and milk A la carte restaurant terrible Nice beach Alcool plenty They are so poor Will never go back

A beautiful location

I can see why this resort would have been 5 star in the past, and with a bit of attention it should be again. I understand it was sold in the past few years and unfortunately has fallen into some disrepair. The staff is lovely and hard working, the pools and beach are amazing. There were no shortage of beach chairs or space to spread out a bit. The buffet was decent and varied. But the guest rooms need attention. I am a woman who traveled alone and my room had no lock on the patio door and th [... read more]e phone to contact the front desk didn't work. What would I do in an emergency? I reported it to the hotel right away and nothing was done by them. On day 3 a lovely maid tracked down a maintenance worker who put a lock on the door right away. I enquired about changing rooms but nothing available. There was an issue on the island with no water for 4 days but the resort handled it really well. Other than limited showers things carried on. I had the need for medical attention and a doctor was at my side in minutes and he was great. Hoping the new owners make upkeep a priority because this location a gem. Overall I had a good experience. I'm not one to stress about things I can't control.