Liked it

Resort is clean comfortable it was our 3rd time there in a year we know all the staff they make us feel welcome and go the extra mile for us, there is always ways to improve but that goes for any resort. We will go back

No 5 star

A few positive comments The chicken was quick and easy the rum is really really nice large airy and the linens were lovely. also, the staff were helpful very kind and sweet. Unfortunately, I found the food to be almost cafeteria style with some items that were in edible. Meet items for instance. Generally the fish was OK but nothing seem to have any spice or much taste. Breakfast was good, the fruit was lovely . And been known to us the beach was quite far from the hotel, even though you walke [... read more]d through a very lovely forested area . However, the alternative was to sit at the pool, which if you hadn’t been there by 6 o’clock in the morning was impossible to get a chair as two older couples trave Ing together the music was endless, sound loud and quite unpleasant. I could go on and on, but I guess in the end we made the most of the situation and enjoyed our company with our friends

Party Resort

The hotel is very clean, rooms are comfortable with large Smart flatscreen tv. A few English channels. If you like loud music playing until 11:00, foam pool party, white night and silent night parties then this is the place for you. If you want to wind down with some peace, go somewhere else. Block 4 and 5 hotel rooms are very noisy, it sounds like the party is in your room. Buffet is ok. A la cartes are much better with excellent service and tasty food and nice wines or beer. Beach is nice when [... read more] the wind blows from left to right, otherwise there's a lot of seaweed. I recommend this hotel for party goers.

Mostly a great experience

Hotel grounds, beach, pool and rooms were well maintained. The only issues we ran into were around the reception staff. We booked a king size bed and we’re forced into a room with 3 double beds. We arrived at 1pm and were told we could check in at 3 we came back at 3 and they said our room wasn’t ready. They told us 5-10 minutes. We waited 45 then they took us to a room we didn’t book. When we tried to correct it at the desk, the manager said they couldn’t make it work and was visibly annoyed we [... read more] asked to have our room changed. Entertainment, bar staff and maids were exceptional! We used Hector the Protector to book our excursions and we saved so much and had an amazing time!

Missed the Ocean

February 6 to 13, 2024. We were really pleased with almost everything about this resort. Our room was awesome- 4107, as it faced a green space and the ground floor terrace was relatively private. We had a large room (Amnesia Jr Suite) with the most comfortable queen size mattresses and pillows. The main restaurant had lots of variety and an abundance of food. The staff, at the reception desk, in the restaurant and bar, and cleaning ladies were friendly and pleasant. My husband and I both ha [... read more]d some mobility issues and so I was not pleased that the Sunwing rep meeting took place on a second level. Not accessible for us. The BIG DISAPPOINTMENT was where the beach was located, over a 15 minute walk for my husband, using a walker. I travel south to swim in the ocean. There was only a very small area marked off by bouys, and knowing that the ocean was a sudden deep, with the rough water, there would be rip currents...there WAS NO LIFEGUARD. I will not swim in the ocean with no lifeguard present. Hence, there were no more visits to the beach. I don't do pools because of chemicals, so this was a HUGE DISAPPOINTMENT. The evening entertainment, though I heard it was excellent, it did not start until 9:45pm. This was getting late for us. Plus the daily activities were not posted anywhere, so we missed a number of events that I would have participated in. The weather was terrific and I did not have to plan, prepare or clean up after meals. That is my second reason for going south. VIVA Heavens scored 100% on that.

Great Family Friendly Resort

My family and I had a great time at this resort. It met most of our expectations for the price we paid. Positives: Smaller resort, family friendly, friendly staff, great grounds and surrounding area Negatives: Buffet food options can be repetitive, music goes into the night but didn't bother us, beach was quite wavy

Good stay

Great trip overall. Friendly helpful staff. Wish we could have swam in the ocean which was impossible due to high waves and lots of moss. As well, wish there was better variety with the food. Would return back though !

You can tell between 3.5 to 4.0 star

They should have more covered spaces in order to avoid the rainy weather, room’s air conditions renovation ( noisy ) . Restaurants are clean however food quality must be ameliorated. Very generous and very nice staff…I take this opportunity to recommend the reception supervisor ( Miguel ) for his customer service professional skills…He made our stay enjoyable…

Viva Heavens - January 2024

Several restaurants (Mexican, Dominican, Italian, French). Food was a little hit or miss (even the same place, and same dish between 2 nights). The hits were fantastic, but some of the food was inconsistent. (Always something to eat of course). The buffet which is always an option was quite good with a lot of variety. It always had a “custom option” which was generally worth waiting for. (Omelettes in the morning, sometimes freshly cooked burgers or turkey). Be aware… Lots of walking (stairs t [... read more]o the rooms and the path to the beach). Very friendly staff! Being a smaller resort it’s easy to get to know them. The beach was super nice. The included options to go for a catamaran, boogie board, wind surf, etc. was very good. Mall was a 5 minute walk away (ATM, liquor and many touristy shops). Room was good. AC was sufficient. The safe in the room malfunctioned a couple of times requiring us to call the desk, but they were prompt in getting things sorted out. It was helpful to know a little bit of Spanish, but not required by any means. Overall a very good stay.

Great value for a relaxing week

Viva Heavens was a great stay with good accommodations and decent food. The beach was nice and not too far away, with various activities set up like beach volleyball. The buffet had some variety between the days to keep things fresh, but the bookable restaurants were a bit lacking and didn't serve anything super special. There wasn't a huge jump in quality between the buffet and the restaurants. The rooms were fairly sized, but could use some work. Many of the rooms lacked properly locking wi [... read more]ndows and balcony doors. This is especially concerning if you are on the first floor. Mosquitos around the resort were also problematic and we were thankful that we brought mosquito repellent. In the evening, loud music from the pool area can go on until after midnight. Some of the rooms are facing the pool area and are impacted directly by this. The resort is a short distance away from downtown Puerto Plata and the attractions there. A guided tour of the city takes an afternoon and is one of many excursions that are offered for an extra price. I would recommend taking the city tour as it's a great way to see the hustle and bustle of the Dominican outside of the Playa Dorada resort area. Overall, the resort was clean and the staff were friendly and helpful. It was a great value for a relaxing week in the Dominican Republic.

Great Vaca

We had a great stay at Viva Heavens, love that it is a smaller resort with plenty to do, beautiful beach at the ocean, turquoise water and great rooms. The food was really good. Accommodates vegan and vegetarian and everything else. Everyone was so polite and kind.

Animation Team was Amazing!

We were very happy to stay at Viva Wyndham. It was my partners first resort experience and the animation team made it such an enjoyable experience for him. They truly take their job seriously while having a blast doing it. They are all incredibly talented and we will never forget them! Thank you guys!

Loved it!

My 14 year old daughter and I went to this resort on New Yers Eve. Check in was very easy, staff at the front desk were amazing. Got to our room and was shocked as it was a very nice and big room. We proceed to go explore the resort (it was 11pm) and they had a huge tent so for NYE and very classy! Fireworks along with champagne, it was very well done. Food was good (maybe a little more variety would be nice). Joel and Omar at the bar were fantastic, Esme and Valentina amazing entertainment. Ove [... read more]rall, I would definitely go back.

Not child friendly yet

The club was too loud and ran too late. There was also no policy for noises after midnight. We traveled with an infant and a four year old. The noise kept them up until they passed out from tiredness. The room was too cold that our family ended up catching a cold two days into our stay. Our washroom floor was always wet from the humidity. Room service did not change our sheets even when we placed the sign from the washroom onto the bed. The children’s play room was too dark and looked very shabb [... read more]y that our kids cried to leave when we entered it. The beach had a lot of seaweed on the sand. We were okay to eat the food but our kids would rather starve themselves than eat it. Mainly because food was a bit too salty. We’ve been to surrounding countries like Mexico, Cuba, Jamaica, etc. However, in comparison, this is rated the lowest for resorts we have stayed at. The staff didn’t seem too friendly, there were no smiles and they would only greet if customer greeted them first. Not once did the waiters/waitresses checked up on us to see if we needed refills on coffee or drinks. We had to wave them over. Last thing to add was that when we first arrived, the transfer bus for westjet had us waiting on the bus for two hours to wait for their other travelers. Our kids were thirsty and hungry and sleepy after over twelve hours for travel and waiting. The experience was brutal.

Disappointed

This was our 4th visit to this hotel and sadly we will not be returning. It used to be adult only but now it is accepting families and is very busy on weekends with locals who take over the pool. Rooms are very tired and we were moved 3 times during our 10 day stay. The staff are amazing and were sympathetic to our issues. We were upgraded to a suite at no extra cost but even then, the electricity went out in our room twice. I had to go to guest services to request a hairdryer for the room. Fo [... read more]od at the buffet is hit and miss with not much of a change daily. Mexican restaurant is great! The hotel grounds are very well maintained but the beach was a disgrace. Strong waves brought in plastic bottles galore and broken plastic cups etc. but this was not cleaned up during the final 3 days of our stay. I had recommended this hotel in the past but won't now.

Hotel has changed.

Have been coming here for eight years. Booked for fall vacation. Told 2 weeks after I booked that it had been changed to a family resort and no longer an adults only. Good luck with that. Will never book again with Wyndham resorts.

Good times

2nd time at this resort had a great time bartenders are amazing place is clean food okay lots sun and good times. Locals can be a little overwhelming on the weekend with their kids but otherwise is a decent resort for the price.

The Best Experience

The staff was amazing. I have extreme dietary restrictions and the chef and kitchen staff went out of their way to make sure I had nice meals. The rooms were clean and the entertainment staff were absolutely adorable! I hope I can come back to visit again. Thank you

Amazing Vacation

What a wonderful experience. The staff here is amazing. Shout out to Marie E at reception with her warm and friendly smile. Kan Kan, Wesley and Kimberly on the activities team are the best group of people you will meet. The wait staff were very attentive and accommodating to our special dietary needs. The rooms are comfortable, the a/c was cold and the showers hot. The grounds and the path to the beach are beautifully kept. The beach is incredible and my favorite place to be.

Nice staff , but this hotel is no more than a 3.5 stars

This hotel is located in a close little complex called playa Dorada . It felt secure , food was great and the staff was friendly. We gave a total tip of around 500 pesos (without maid service) every day. Our in room safe never worked .On our first day we waited for a maintenance guy for about an hour than left. He came while we were gone . We told the desk the next day, they said they will send him again. We waited for 3 hours , he never came.We thought it was absurd so we let the idea of having [... read more] a safe go. I am 8 month pregnant. They put us in the last room, on the last floor . (Third one , no elevator) I saw an older woman with walking sticks who was also put on the last floor. This was careless from the desk staff. I bought a good deal and got a very basic room. Wich I am usually very ok with . This time ,I have never seen such basic room in an all-inclusive.No balcony (very hard to dry swimsuits), no control on AC ( there is a box with a handle , it just doesn't work and the rooms seemed to bet set at 20 degrees. Way too cold for me as it was 40 outside) , no sitting other than on the bed.The way the hotel is made , the beach is a good 400m from the rooms so get ready to walk to relax . On some days it wasn't clean , on others, it was beautiful. There is really only one "real" pool and 2 Little bassins (2-3 feet deep max). On our last day , the pool needed treatment and the beach was flagged red so there was no way to swim . I thought it was a good timing for us to leave as no one knew how long this situation was going to be. So overall , no thanks , I would not go back to this hotel .