Great resort

Just returned from the Magestic Mirage . The one bedroom suite was very spacious, clean and well appointed . Service overall was very good . The beach is beautiful. Plenty of lounge chairs . Had a great relaxing vacation .

Amazing resort

The resort is excellent and staff works hard to keep it clean as well they remain friendly always offering Hola. If u go to the restaurants you will be lucky to have Sonny as a waiter. Manny was our butler during the week and he was great and very knowledgeable about the hotel and surrounding area. Will definitely return

Amazing Resort

Nice grounds, everyday you can see some one work on the ground. big size room, we stay one bed room , it is big enough for a couple. good food, nothing exciting but good, The should let guesses know which open and which one close. beautiful beach,

Great Vacation

Weather was hot - Hotel was beautiful and clean - Service was great, especially Arturo, our pool concierge. He was friendly, quick and always made sure we were happy and had everything we needed. Thank you for a great vacation!

Excellent resort!

This resort was top notch! The rooms were beautiful, grounds were kept tidy, everyone was at your service making our stay pleasurable. Food and drinks were excellent. Could use pool side music but overall an excellent resort.

Amazing Resort!!

If you want a dream room, this hotel featuring their suites which we had the pleasure to enjoy were out of this world. Beautiful, clean and everything you would want in a dream vacation. Staff were friendly and hospitable. When being assigned a butler however, I expected them to check on us every day to ensure out needs were met. There were two days when we did not hear from him at all. He did give us his facebook contact to reach him should there be any issues. There were no issues howeve [... read more]r but expected him to visit us personally to ask. When he went on his days off, he had assigned a new butler, never saw or heard from him once. Food at most a la cartes was cold. Other than those few things everything else was stellar!

Perfect Retreat & Reconnect Spot

I booked this hotel for my daughter and my son-in-law as a getaway during a busy time of life – buried in work with three little children. It was the perfect refresh, relax and reconnect experience for them. Perfect.

Majestic Mirage is our home away from home!

This was our second stay at Majestic Mirage, having stayed the same week last year, and we were even more impressed this time! Jacobs met us on the front steps of the resort and made check in a breeze. We were in our room and on the beach literally a half hour after stepping off the bus. Jacobs made himself available to us at all times so that we could take full advantage of our week in the sun without having to worry about the details. Our swim up suite was exactly what we expected and added to [... read more] the enjoyment of our Mirage Club experience. Our absolute favourite spots on the property: 1) the sports bar, where we were able to enjoy Sunday football, billiards, great music, and pub-style eats in a relaxed and friendly atmosphere; 2) the coffee shop in the main square, where we opted for a specialty coffee each night in lieu of dessert (the best Spanish coffees ever!); 3) the beach buffet, which had a bit of everything, and then some - very easy to eat healthy this week with the choice of delicious salads at lunch, and wonderful steak and seafood at this restaurant for 3 of our nights; 4) THE BEACH!!!, stunning and always well-maintained; 5) the martini bar, just outside the Italian restaurant - so delicious and a really nice touch; 6) the Japanese restaurant is a must-do - entertaining and tasty; 7) the Mirage Club swim-up bar was a nice, shady place to spend happy hour and get chatting with other guests. 8) The Dominican Night - wow, we were so impressed with the food, dance, costumes, and music...and enjoyed the Mama Juana very much! We would highly recommend Punta Cana, Majestic Mirage, and our butler, Jose Jacobs, who we can't say enough good things about. Please go to this resort and see for yourself!

Amazing RESORT

As soon as we got to the hotel, we were greeted with a alcohol beverage and a cold towel. The hotel was very clean. The hotel is massive. We stayed in the family area and it was awesome. Our butler Eli was very helpful. We were there to celebrate my wife's birthday and Eli surprised us with balloons and cake in our room. The restaurant's were very delicious especially the steak house! We are there 3 times.

Amazing

The majestic mirage is just amazing, great food and service. The staff are extremely nice and they work so hard, they go out of their way to make sure you’re having a great time. We will definitely be back.!!

Had an amazing week at the Majestic Mirage in Punta Cana!

This was our first trip to Majestic Mirage, and our first trip back to the Dominican Republic in 10 years. We traveled Aug 16, 2019 to Aug 23, 2019. We went Air Transat, paid for Options Plus and seat upgrades. The trip down was amazing, no issues at all. Customs and baggage went smoothly in Punta Cana. Then we found the Transat rep and attempted to find our transportation and that took a while. We did not get private and opted to go with the provided ground transportation from Air Tran [... read more]sat. This should have been a much easier process but eventually we found our van and after everyone was on board we went to the resort. Pros: Check-in: There were only the 2 of us and we were quickly escorted to Mirage Club lounge to await check in. Luggage was tagged for transport to our suite and we enjoyed the comforts while we waited. Eventually a butler led us away for our tour of the resort as our butler was already busy. Pablo was very helpful and handed us off to our butler, Junior, who told us our room was not ready but locked our carryons in a closet, gave us our key for it, and we went off for lunch. Later he found us and escorted us to our room and showed us around. Our bags came not too long afterwards. They also will send your luggage from your room to the lobby upon your departure. At the resort I did visit the Air Transat rep and got our customs declaration form in advance to save time at the airport, just an FYI as that is a nice touch. Room: Majestic Mirage is all suite resort and it was a welcome change for us. The suite was gorgeous; everything shown online already is true. Everything was immaculate from the bathrooms to the bed to the free bar everything. Tons of pillows, towels, storage space, the bed was awesome too. We had a swimup suite in Building 4 which was close to the swimup bar too. One of my most loved features is the beach towels...you don't have to check one out and guard it as you just toss them into hampers and get a new one at the many tables/shelves around the resort, what a fantastic idea and I wish more resorts did this instead of treating towels like a library card. Buildings: 1 and 2 are supposed to be families, 3/4 and 5/6/7 adults only (Mirage Club) but things happened this trip that messed that up a bit, more on that later. The only things that I would recommend for management is handles on the outside of the patio doors (not to lock, just to slide) and screens! We got locked out only once LOL, we were in the pool and the maid locked it from the inside. Bars: This resort had a great number of bars and they were all fantastic and usually staffed perfectly. Our bar (building 4) had one of the best bartenders I've ever seen, Fania! She kept us well lubricated and engaged! Rafael at the large lobby bar (downstairs) was a treat as well and quickly realized what my drinks of choice were :) We were so happy that all of the liquor was premium which did make a difference to us. To many it may not, but to us it did, we could usually taste the difference. The Sports bar also became a favourite location due to being air conditioned, pub style food, and sports LOL. The wait staff were also top notch and I feel bad I didn't get their names to mention :( Coffee Bar - we only went once as we felt like we were almost "intruding" on the women working there and didn't feel as welcome as we did at most areas of the resort. Maybe it was just an off day for them but we never went back. Restaurants: Buffet - the main one was all appointed but the A/C, if there was any, was not always cool enough for us. We ended up at the Seaside restaurant for its buffet for most breakfasts and lunch. The times were great (breakfast after 9am) and the service and view were spectacular. There are 5 ala carte restaurants, French, Italian, Japanese, Steakhouse, and Seafood (at Seaside restaurant). We partook of each one (Italian twice). The food and service at these restaurants was unbelievable! The first time we tried the Italian it wasn't the best food, but the 2nd time easily made up for it. We didn't like the lobster at the French but the atmosphere and service were so good we didn't care :) We had Junior book our French and Japanese for us, even though we downloaded the app for the Majestic resorts we still preferred him doing the booking for us. This app was great as it kept us up to date and we used it to book room service and check the daily schedules etc. Pool: heated by the sun, so if the weather is cool the pool will be also. Love the swimup bar aspect of course and it is shaded too. They do clean the pools and the pool decks every morning. The Majestic Mirage doesn't have a central pool (the largest being the family one in blocks 1/2 with the larger bar) as there are 13 pools altogether...we primarily used the one in front of our building but did use the one in front of 5 and 6 a couple of times (once for the Friday foam party). I did question the murkiness once and the next morning our pool was being cleaned. I also noticed that our pool was missing a lot of tiles and that should be addressed. Beach: Amazing white sand...yes there is seaweed...IT'S THE OCEAN PEOPLE! In the water itself there are patches of nice soft sand to walk in, but there is a large amount of seaweed. There are lots of palapas and Bali bed too, but there are supposed to be 2 adult sections and one family, but as per the issue of the adult only buildings having families we had families in our sections of the beach too. I prefer water shoes in the ocean due to the potential for coral but they weren't really needed. We did go for a walk north up to Occidental Caribe as it was the resort we last went to in Punta Cana 10 years ago (it was Barcelo Punta Cana then) just to see it and take a pic :) We saw how full the Colonial was and how quiet the beach in front of the Elegance was. But they did have loungers there so some people that wanted the peace and quiet were there. Vendors et al: Only on the beach which can be a bit of a nuisance but they were very respectful if you just said no and we were very happy there were no outside vendors in the resort (other than for excursions, picture taking, etc). Wi-Fi: was pretty much everywhere, sometimes it would fade out but always came back lol Room Service: Only used once, and did it thru the app...Just note that you need to be very specific in the comments as to what you want/don't want but they did honour our requests perfectly. Public resort bathrooms: Amazingly clean and functional...we've been to Cuba many times so this was a welcome treat. I also noted that if you had a late checkout that, in the Mirage Club lounge in the lobby area, they had locked closets you can use for carryons and showers! Entertainment: We saw at least 4 shows and heartily enjoyed them all!! The disco one and Michael Jackson were my favourites. The theater is large and very well set up for a lot of people and for them to be comfortable with nice cushy chairs and tables. The theatre bar got overwhelmed sometimes so you had to wait a while quite frequently; we just got there early and got some drinks right away. The dancers at Mirage were utterly amazing! They were very talented and athletic beyond belief. Animation: We didn't partake of too many activities as they were usually at the family sections of the resort, but we did get to know two of the gentlemen very well, Alfredo and "Salami" and they really made the trip even more enjoyable with the way they treated us and engaged us...especially making me, the husband, go on stage for the Michael Jackson "dance-off"...I ended up winning...old white guy on stage who thinks he can dance made the audience howl and I had a blast! These 2 guys were a hoot and I hope they are still there when we go back. Casino: We did go there during the day, it was very quiet, only 1 cards table open (not being used) and many of the machines seemed not to be working (would not accept the tickets once you cashed out at another machine). Service/Staff: The people at Mirage are amazing. Plain and simple...they are easy to talk to, to get to know, and very funny and kind. Treat them as you want to be treated and you will have a fantastic time. This is one of the main reasons we would return...the people! We didn't do any excursions this time as we just wanted to relax all week. Cons: One of our pet peeves though was not knowing the exact hours of the facilities (yes if you went to the gym you could see the hours) but if you have the app for Majestic Resorts should it not be there somewhere? For example the buffet, we never knew the hours for it. The map they gave us also did not have the hours on it anywhere. Just a small thing but would have been nice to know the hours of all of the facilities. The main issue was the families forced into the Adult Only building 3. We felt this was not handled very well by management as we, Mirage booked people, didn't know until a week before going (and didn't even find out from management, found out on a Facebook group), the staff were also unaware and this caused friction a few times which could have been alleviated. We did talk to the customer service but they were not that helpful and I tried to find someone onsite to talk to but didn't (but I will be emailing them). Thus we paid hundreds of dollars more than the Elegance people for the same facility (not a huge issue, stuff happens) but we booked Adults Only and did not get that at the pool nor at the beach and that was a bit of a disappointment with no apology nor compensation. But as I've said before, we would (and will) go back. The one thing about the airport at Punta Cana on the return home was that we were forced thru 2 duty free shops...and was so pressured (followed around) in the first one that we only bought one item (wanted more) but to get away from the employee we hurried thru. This is plain silly. And my wife had an issue with her passport photo as it is about 5 years old and she went thru breast cancer 4 years ago and that changes a person, they pretty much humiliated her with making her go back and forth thru the facial recognition process until I started to make a scene about the fact she was a cancer survivor...they could have asked her after the first time instead of embarrassing her like that. One last point about the airport is that apparently it is a "quiet" airport so they don't make any announcements...thus even though we paid for Options Plus we did not get to board any earlier than the others, they also changed the plane and thus our seats and never told us at checkin which caused some degree of stress until we were assured they were still "extra leg room" (and they were) but again, no notification. We will be sending an email to Air Transat about that as it seemed very little reason to book Options Plus anymore. Please feel free to contact us with any questions!

Exemplary Resort and Personnel

The Majestic Mirage was a fantastic hotel when you are talking about staff and grounds. They are well maintained and the staff especially our butler Carlos, were extremely pleasant and helpful with all our questions and concerns. I would recommend the location to everyone looking for a relaxing vacation. I would also like to thank our tripcentral advisor for the trip...Wendy Van Zandwyk for all her help.

Best resort I have stayed at!

The pictures do not do this hotel justice and it’s the people that make this place a home. Our Butler Emilio always went out of his way and this was a great touch. The beach waiters were amazing and the pool waiter was awesome! Yes we did tip but we’ll desereved for their hard work. The food is soooo good and I am a picky eater. This was a quick 4 night escape with friends but we will be back with family.

Amazing honeymoon!

This hotel was fantastic! The grounds were amazing, our butler was great. The drinks were fantastic! The only thing to complain about the room was that it was damp when we first got there. We think it’s because maids keep the doors open when cleaning between guests. We suggest bringing damp rid. It worked wonders.

Beautiful Resort

The resort was awesome!, views were beautiful and the service was great. We had a great time and the weather was amazing. The staff were very friendly and helpful. Food was good and the entertainment was enlightening.

Amazing Resort!

Majestic Mirage was fabulous. Cannot say enough about our Butler Noraya. She kept in touch every day to ensure we had everything we needed throughout our stay. The Resort was clean, the grounds immaculate, the food was very good. The resort was not full which made our stay even better. Everyone made us feel special. They knew our names after the 3rd day. We booked the Mirage club 1 bedroom suite. Perfect location. Nice and quiet in Building 5.

Expected better

The resort is beautiful. The room was large, but average...a little outdated and had a bad odour. Food was below average, but this was our first all inclusive so maybe that’s the norm. We received better service when we conversed in Spanish, or at least tried. Room service was awful. It took two hours (they quoted 45 minutes at the time of ordering on all three occasions), half the order was missing ALL three times, and cold ALL three times. We didn’t eat any of it. They have you wea [... read more]r a wristband that leaves two ends dangling some dangle more than others. We watched as person after person dragged their band through the food at the buffet as they reached for food. Where have those wristbands been?!? It was disgusting! No deadbolt on the hotel room door and no peephole. Asked staff (butler) about shopping and he arranged a shuttle for us. Terrible experience, didn’t feel safe and the van broke down. We later discovered better shopping opportunities at the Elegance. There is no need to leave the resort for shopping, there’s nothing more offsite than what is offered at the resort. Spoke to other guests, they all loved the resort grounds, complained about their rooms and were very disappointed with the food.

Endless Pools

The pools go on and on, and Mirage supplied lots of toys to float away the day. From early morning to late afternoon, in the pool, floating, treading water, swimming or in the warm ocean. The bali beds had curtains so you could protect yourself from the hot sunburning sun. Of course there was plenty of beds, plenty of lounges, plenty of towels and of course waiter service for your drinks. Do you want a Nutella crepe with banana or apples and caramel for breakfast, lunch or dinner, it is there. [... read more] Oh the drink of the resort is called the Majestic of course. Be patient you are in no rush, you are on holiday time, so your drinks will come. The Dominican night with music, a great barbecue and the Circus night were great. The courtyard at night was warm and breezy so you could enjoy music and dancing.The activity department worked very hard,with long hours. There was a milkshake shop and a sports bar, unlimited locations to pick up food and cold drinks any time of the day and night. I had a 2 storey unit where my daughter and enjoyed star gazing and a rosy soak in the great big jacuzzi. Food well there was plenty of that, as it was Easter of course there was plenty of fish. I really enjoyed the open restaurant at the sea open for all 3 meals, where you could cool off and enjoy the ocean. Well next year will come !!!

Amazing Resort but Had One BIG Problem.

I had one problem at the Majestic Mirage and that was when I first arrived. I had asked for a Mirage Club Swim-up Room on the INSIDE and I had booked way back in June 2018 so thought I would and should get what I asked for. They put me in a Swim-Up room on the outside which was totally different from the rooms on the inside. My cousins were staying in one of the rooms on the inside so I knew exactly what the difference was. They did finally move me on the Monday to a room on the inside but [... read more] only after a big battle with them which was very upsetting and not a good way to start a vacation. I felt like I had lost a day and was pretty depressed when I woke up on the Monday morning. We had arrived on Sunday, March 3rd. After I finally got unpacked on the Monday things started to improve and I had a great week. I would hesitate to go back in case this happened again. The food was wonderful and so was the beach. Wendy Smith

Well worth the money spent!

Grounds were very well kept, the rooms were beautiful and fridge was well stocked. The food was good for the most part, Steak house served their steaks barely at room temp but food there was very tasty. Overall we loved our week away!