Beautiful Resort!!

My family had the best time at Dreams Onyx - it was the most beautiful resort we have ever been to and the staff was so friendly and helpful all the time. Food was fantastic and we loved that we did not have to make reservations to visit the restaurants! We will definitely be going back!

Good Time Stay

We visited with the family including children for one week during March Break 2023 and we all really had a comfortable good time stay. The Dreams Onyx Resort & Spa is very good value for a superior hotel resort in Punta Cana. The Onyx has 3 main pool areas being the waterpark, adult pool (Preferred Club) and general main pool. All were nice, modern and clean. The grounds were also clean, well kept and maintained. The beach was nice, and the waves were constant and great for boogie boar [... read more]ding. The boards are provided at the beach hut. We had no washed-up seaweed issues during our stay. The food was good enough to gain weight over our stay. Our kids are very fussy eaters, and they had no problem finding food they liked. There are 6 à la carte dining restaurants and all are 1st come 1st serve except for the Spice Pan – Asian restaurant. At the Spice you will need to make a reservation and time slots fill up fast. Our favourite was the Bluewater Grill and the Spice. At the bottom of the list was the Tamarindo Mexican Restaurant. If you have a gourmet palate, then try a different country. We had no stomach issues during our stay and after returning home. Don't drink the tap water anywhere in Punta Cana. The drinks were good especially at the main bars with a good assortment of top shelf liquors. We had joining rooms overlooking the waterpark pool and they were modern, clean and very comfortable. The room even had a sitting area and a balcony jacuzzi. The view was nothing special. The many palm trees obstructed our pool view. I believe the views at the main pool area appear to be marginally better. As usual we spent minimal time in the rooms, just enough to sleep, groom and dress. Entertainment was typically resort style and was fun and OK. The kids enjoyed it. The staff was amazing and excellent. They were genuinely courteous, helpful, engaging and very happy. That alone is a difference maker. Dreams Breathless resort next door is generally the same as the Onyx but is an adult only resort. Restaurants, bars and services are open to Onyx guests over 18 years of age. The only single issue we had was the noise from the room above us for a few nights. The ruckus was from large groups of chaperoned graduating high school students staying during March Break. Once we complained, the hotel managers, concierge services (Miguel) and security resolved the issue promptly and effectively. I would suggest to the resort that for future occasions student rooms should be located directly above or beside the parent’s or chaperon’s rooms. The matter it was nuisance, especially since we had young impressionable kids with us but we are understanding and tolerant people and we didn’t let the incident ruin our vacation. The Dreams Onyx Resort and Spa is excellent, well located and has everything you would want in a superior resort. Without a doubt we would recommend the resort to friends and family.

Fantastic Family Fun

So much to do…for all 10 of us ranging in age from 6-80 years old! The hotel was spotless and the gardens were continually being maintained.The pools were amazing as was the water park. For the most part the restaurants were great. The only disappointment was the Mexican Restaurant where the food was slow to come, two meals never came and one family had to leave as the kids were tired and needed feeding. The bonus was that the buffet was right next door and they managed to get their dinner qu [... read more]ickly. The rooms were excellent with beyond comfortable mattresses. They were well maintained with an excellent supply of towels.

Needs some improvements!

Great service in most areas. Beach was not always cleaned, water very rough. Restaurants need some attention, did not meet a 5 star rating in our opinion. Food was not always hot and very repetitive. Make sure you book a room in the new section as section 5000 rooms are very musty and damp.

Very Good Resort

Onyx is a large complex but its layout leaves a lot of space. The well designed, low architecture does not overwhelm. This is a family resort. We enjoyed the presence of happy families with cheerful kids. The beach is long and wide with sandy access to the water. There are waves practically every day but this allows great body surfing and water play close to the shore. For good swimmer there is about 500m distance to cover along the shoreline. Extra bonus was our full access to the nearby adults [... read more] only resort - Breathless. All restaurants in the Onyx complex do not require reservation and some form of dress code adds to the ambience of this resort.

Great stay at Dream Onyx

The resort was overall great. Plenty of food options and activities to do. The only negative is the pool temperature was very cold. Some days we couldn't even swim because the water was too cold. There are plenty of pools at this resort but all of them were very cold.

Great Getaway

The Dreams Onyx is a great hotel. It is very clean and all the staff were great. The rooms were very comfortable. The restaurants were very good but the buffet could have more and better choices.

1st Time at this Resort

We very much enjoyed staying at Dreams Onyx Punta Cana. One of the reasons we chose the this resort is the fact of the on site water slides and lazy river. We are aware that seaweed can be a big problem in the ocean and on the beach, the ocean and beach were wonderful during our stay. We prefer the beach and ocean, it was nice to have other water activities to fall back on and we did spend some afternoons at the splash park. One of the other reasons we chose Dreams Onyx is that as adults, [... read more] we can use all the restaurants and facilities at the neighboring resort, Breathless Punta Cana. We discovered we enjoyed Dreams Onyx more than Breathless. We spent most of our time at Dreams Onyx, we would definitely return again in the future.

Amazing Resort!

Amazing resort! Staff was very professional and friendly. This was our first time at this resort and I must say, I was impressed. Rooms were nice and spacious, well-kept and the bed turn-down service at night was a nice touch! Will definitely be returning to this resort in the near future.

Decent

Adequate could be better. Seaweed on beach. Wine was like water. Food was 6.5/10. Steak not thick and juicy at steak restaurant, it was more like thin and dry. For the money that you pay i would expect better food and better entertainment for the children!

Stellar resort

This was our second visit to Dreams Onyx, and we were not disappointed. Our room was very clean with a selection of pillows on the beds, and sufficient towels and toiletries. The mini bar was well stocked with water and soft drinks, though we were unable to get Diet Coke, Coke Zero being available instead. The room was thoroughly cleaned daily, with additional towel and turn down service in the evenings. Public washrooms were thoroughly cleaned every hour or so. All staff wore masks in all are [... read more]as. Staff were attentive and eager to please. Hand sanitizer was available everywhere, and masks were offered prior to entering the buffet. Guests only wore masks in the buffet. In the bathrooms, every second sink was closed. Then, on May first, all mask mandates were lifted in the DR so staff no longer wore them anywhere. The food in the a la carte restaurants was excellent, with generous portions. We were never required to line up or wait. The bar by the restaurants was often busy though, so short line-ups formed there. The food in the buffet was plentiful, though a little repetitive. It was often not warm enough. There were plenty of serving spoons, which were replaced often. The pool area was clean, with chairs always available, and socially distanced at the beginning of each day. The beach was clean, with a tractor raking away any seaweed daily. Chairs were readily available, though we continued to reserve ours early in the morning with a towel and a book. We always removed our towels when we left the beach but not everyone did. This was unfortunate because chairs appeared occupied when in fact they weren’t. This was inconsiderate of the guests, not an issue with the resort. We enjoyed our stay very much. It was our first trip post pandemic and everything went smoothly.

Good

Great staff, beautiful grounds, food just ok, resort over booked, difficult finding clean dishes, clean tables clean cutlery, four star resort, needs more cleaning staff in eating areas, maintenance needed in rooms old food, products left under furniture and sink, leaking shower so water was in the sleeping area had to dry feet before getting into bed, washrooms not adequately supplied

Great vacation!

Two weeks spent at this resort. The staff, grounds, and swim-up room were the highlights. Food, drinks, and coffee were okay. A la carte restaurants require lining up (no reservations), so get there before 6pm. It was very busy with guests during our time and at least one wedding a day. Ocean is wavy and challenging with young children, and the sand is very soft. A lot of seaweed some days. Resort is large with many pools for everyone, including the water park area. Chairs with umbrellas by the  [... read more]pool and beach are taken up early even though the resort asks guests not to reserve with their belongings. Staff tried to encourage mask wearing in closed areas, but guests often did not comply and some would take a mask from staff and remove it. Some guests complained about mask wearing in closed areas and challenged staff. Staff worked hard to keep areas clean but it was very busy. The Punta Cana airport was fast paced and security were pushy if moving too slow to keep people moving. Inconsistent with wearing masks at the airport - signs say to wear but seems not enforced as many did not wear.

Will return to Dreams Onyx

We were very pleased with all aspects that Dreams Onyx resort offered. Very clean rooms, comfortable bed, friendly staff, good food, nice beach but....red wine needs to improve and Wifi in room was at most times non-existent.

Beautiful resort!

This resort is beautiful, the grounds were well kept, they were always cleaning, grooming the grounds. We stayed in the family section over looking the pool with the water slides. Rooms were fabulous, clean, fairly new so not worn out like some others we’ve been to. We missed out on preferred club but we had the premium junior suite pool view and loved all the amenities, the turn down service. There’s a few pools, we stuck to the family one and pretty much sat at the swim up bar the whole t [... read more]ime! Juan our bartender was serving the drinks all day and was the best! Be sure to tip him, full uniforms with masks on in the hot sun and was always happy and singing. Restaurants are a la carte and no reservations required except for one, the Asian restaurant. The buffet was just ok, wasn’t much variety, if you want bacon go early as it only comes out once! If you have littles with you I found there wasn’t a lot for them, no fries or chicken fingers etc. although the fresh fruit was local and amazing. The staff was extremely friendly, only con would be very few knew any English at all so made it a little hard to communicate. All wore masks as well. The entertainment was ok, dance party in the early evening then some type of music show at 9:30. There was a Madonna tribute which was actually quite good. The gift shops, ice cream parlour, hamburger shop and cafe all require masks as they are quite small. They also all ensure you sanitize once you enter. The beach was beautiful, soft sand no rocks. There are some vendors but there’s also security who make sure they don’t hassle you too much which I loved. We were very impressed, the pics on the site are exactly what you will see and get. It’s not overly large so your walk to the main building wasn’t a pain. It was an all around amazing vacation. We would definitely stay there again!

An excellent resort

Great food except ironically the Japanese restaurant which was the only one that required advance booking. Buffet lovely and high quality. Great waves for the kids. Sand underfoot in the ocean. Rooms beautiful. Pillows too fat for comfort. Spa ‘hydrotherapy’ a bit of a joke. Overall would book again in a minute.

Amazing vacation for the entire family!

This resort has something to offer for everyone. The food was extremely fresh and there were such a variety of options and restaurant choices. The beach was beautiful. The rooms were updated and spacious. The amenities and service were amazing. Worth every penny! Such a wonderful family holiday.

Great resort, reasonable price!

grounds, beach, pool, tennis court, basketball court all beautiful. From our last visit (when Now Onyx), the quality of service and food at restaurants improved. Buffet still lacks high quality food offering. I would exchange the vast variety of available food at the buffet with higher quality offerings.

Amazing

This resort was extremely clean and the staff, service everywhere are very nice and helpful. They are genuinely there to service you, they like their job! Thank you to Alejandro at the pool bar, and beach boys simply amazing. Food is high quality and we had access to all restaurants at the breathless hotel, that is a big plus. It was my first time at a Dreams and i am now hooked! Booked again for august!!

Amazing resort

We just got back from the most beautiful resort we have ever been too. Amazing beach, we had a swim up room and the staff were amazing and so happy to be working again. Covid protocols were really good and my fears about going were eased right away. The food was amazing, drinks were awesome and I will definitely book here again! Only complaint I have is how rude some other tourists can be especially towards the staff , who i felt were going above and beyond to make sure our stay was beautiful