Descent Resort with 4 Sections

Rooms were spacious and clean. Mini fridge was stocked with 2 beers a day per room!! If you wanted more you had to pay for it. All inclusive?? Grounds were very well kept and clean. Restaurants were of descent quality and lots of options to choose from. Liquor was descent but bartenders needed a lesson on making shooters ?. Staff was generally friendly but a lot of staff seemed disgruntled. Beach was not bad but chairs were very limited. Pool lounge chairs need to be replaced. A bit far from  [... read more]Playa del Carmen, cab ride was approx. $25. US one way (approx 20 minutes) Wasn’t impressed with the Spring Breakers overtaking our adults only facilities!!!! There are 4 sections to the hotel…. Daisy for families with small children, with a large water park and slides. El Beso for adults only. Eden was closest to the beach and was for families. Privileged section. There was also a little train that went from lobby to beach and back all day. That was nice.

Best vacation

Just got back from a weeks vacation and it was wonderful. The rooms were clean, staff were so friendly. Carlos is the man to see for drinks at the pool bar. The food was good at all restaurants except the steakhouse. Pools were nice and cleaned and I like the layout where the adult pool was one one side and the kids were on the other side. Feeding the monkeys was a memory I will never forget.

Best resort I have stayed at!

The staff was amazing! The rooms and the hotel were so incredibly clean I feel like that's all they did all day was clean it. The abundance of restaurants to choose from was fantastic. I can't say enough about this resort. Usually I stay at a resort and then look for things in the local area to do but at this Resort there were so much to do on it that I only left for one day.

Beautiful resort!

Our stay here was amazing. The food was exceptional. The buffet wasn’t always the greatest but the eight(!!) a la carte restaurants more than made up for it and every restaurant was outstanding. The room was spacious with everything we could have wanted. The pools were always clean and the bar staff were always so friendly and responsive.

Great resort

This was our first time going to Mexico and will be definitely returning. Ocean riviera paradise was absolutely amazing. We stayed at El Beso section we had a swim up room. The rooms were very clean and nicely decorated. The king size bed was so comfy. The service through out the resort was excellent especially Nelly at the swim up bar. David the gentle man that drove the shuttle made us laugh everday every time he drove by. Miguel was also amazing and friendly. The food was spot on the buffe [... read more]t had a great selection and was very good. The Sakura restaurant was entertaining and very good. The Blue Moon was amazing. The steakhouse was ok. We never made it to the Italian. Mike's was good as well was there every morning to get a capaccino. The monkeys were beyond entertaining and the coati's were very interesting creatures. We will be returning to ocean riviera paradise on our next vacation

Very Long check In

We arrived at the hotel at 12:30 AM, did not get our rooms till 2:30 AM. They were not prepared there was 10 of us and we had to wait in the lobby after long travels with small children. We all wanted to be together, they told us to check in again in the morning so that we could be on the ground level which I had requested through the travel agent, we tried this for three days in a row and our request was never fulfilled. After the third day we just gave up. On the fourth day there was a bad sme [... read more]ll in our room which they did rectify right away. The grounds are lovely and if you have small children the Daisy section is very good for them. The Italian restaurant and the Japanese restaurant were great. The steakhouse it tasted like food from the Buffet. I found that the staff was not trained as well as the resort that we stayed at last year. It was clean. They tell you that they’re going to upgrade your room but it never happens. we were told to go to guest services, which we did, but the representative from Air Transat was just interested in selling you tours, said he would help but he never followed through. Also we were told we had to check in with guest services on the first day to get our departure time, it’s a scam they try to sell you tours

I WILL NOT RECOMMEND THIS RESORT

THE RESORT IS BEAUTIFUL AND LOTS O OFFER. I HAVE BEEN IN THIS RESORT 3 YEARS AGO AND ENJOYED EVERY MOMENT. UNFORTUNATELY, ITS COMPLETELY CHANGED. TO RESERVE A SPOT IN ONE OF THE RESTAURANTS, YOU HAVE TO BE IN LINE AND WAKE UP AT 7AM AND STILL, SOMETIMES WE DID NOT SUCCEED IN RESERVING A SPOT. (THE RESTAURANTS IN THE EVENING ARE HALF EMPTY BUT THEY WILL NOT LET YOU IN IF YOU DID NOT BOOK IT IN THE MORNING) WAITING TIME TO GET A CREPE OR A COFFEE COULD BE UP TO AN HOUR. THE KIDS CLUB TEAM ARE NOT [... read more] AS ACTIVE AS THEY WERE. TIME WAS WASTED ON WAITING . ALSO, THE WATER IN THE POOL WAS SO COLD. I EXPECT THEM TO WARM IT UP A BIT WHEN YOU PAY $10000 ON 7 DAYS VACATION I WILL NEVER COME BACK

Very Extensive Resort

Ocean Riviera Paradise has something for everyone. Many restaurant, bar, pool and entertainment choices. Staff are noticeably friendly and helpful. The rooms are very spacious, clean and nicely arranged. Beach section isnt very big but the beach restaurant is excellent and there is a beach pool that is good for families. Not a lot I can offer up for improvement as we were well served throughout the week there. Only real area for improvement is the company Air Canada Vacations uses to prov [... read more]ide the transfer service to & from the resort. Be prepared for 1.5 to 2 hours after boarding bus before you actually arrive at Resort. They were half an hour late for pickup on return to airport but still in plenty of time at Cancun airport.

Amazing Experience- 2nd time visit

This is our second time at this resort and we really enjoyed our stay. We were travelling with two kids under 10 and they had a blast. The activities for the kids were plentiful during the daytime and in the evening. The resort staff were friendly and always willing to help. Food was good. The grounds are well maintained and the pools and grounds are constantly being updated and cleaned. Overall a beautiful resort with plenty to do. The downsides are the beach, although it was clean the entry in [... read more]to the ocean is super rocky and you need water shoes to go in. Also, the water levels of the ocean have grown so the beach is much smaller and lined with sand bags. The rooms themselves are good but definitely need a little TLC.

Amazing Vacation

Oceans Riviera Paradise is a great hotel. The grounds are very very clean. The restaurants were great as well. My favourite was the buffet, so many great selections for everyone. My favourite was the shrimp sushi. So yummy!! The beach is very washed away so that was disappointing but no fault of the hotel. The adults only pool was great and the entertainment crew always working so hard to please everyone. Mike’s coffee shop was so great. Loved the cappuccino frappe.

Awesome Resort

Oceans is a fantastic resort. The rooms are well appointed, the grounds are immaculate, but it’s the people that make it so great. Samantha at Mikes Coffee is so sweet. Maria also at Mikes, Carlos at the burger stand and Buffet as well as Benny the cart driver. Always friendly and smiling. The food at the buffet and at Route 66 we found to be the best. The food at the a la carts is fine but the variety at the Buffett is fantastic. If I had to name an issue it would be the loud music [... read more] at all 3 main pools Eden, El Beso and even the Daisy. Music started in the late morning and went in all day. A little quiet time would be nice. We were at this resort in 2018 and now in 2023. Sadly half of the beach is gone. They have placed sand bags out to try and keep the beach from disappearing, but that’s not the resorts fault. There’s plenty of beach and lounge chairs.

Beautiful resort NOT impressed with trip central’s service

Hotel staff and food, pool and beach is beautiful. When we reached at the airport (flight was late about 40min) no one was there to pick us up it was night time. This is our first time here, we were very scared they told us the transit had left after waiting we need to take a private taxi. The taxi guy came told us we need to pay $78 USD Our cards didn’t work then we told us if we are paying cash it’s going to be $130USD We end us paying him $100 US cash. We were told west jet/Swoop rep wi [... read more]ll come to the hotel and refund the money. I called trip central and left messages also report to their rep at the resort she told us they are investigating the incident. We are back since Tuesday oct 17th I haven’t anything from trip central or west jet

Unbelievable Resort

We were at the resort the week of Sept 23-30. This was by far the best resort we have ever visited and we generally visit 2-3 properties per year. The food at the buffet was absolutely incredible. The a la carte dinners and fine dining were the equivalent of eating at fine dining restaurants here in Canada. The food was absolutely fantastic and the service matched. The Eden pool was so nice and warm and the drinks were top notch compared to most resorts. Room in Eden was extr [... read more]emely spacious and clean and having a jacuzzi on the patio was an added bonus. We didn’t do the privilege but truly didn’t need it as the resort was not crazy busy. If there was anything we would fix about the resort it would be the following to make it absolutely perfect. The service at the buffet for breakfast was pretty bad. We would have to walk around to find a server to get coffee as no one would come to our table. They only operated 1 trolley cart all week from the beach to the Lobby and staying at the Eden wing made for a lot of walking as we would wait 15-30 mins for the trolly to show up only to find it was full and have to end up walking anyways. The Sunwing Vacations Reps Juan Carlos & Antonio were the rudest most unhelpful men we have ever met in our lives. We went to find out the departure time and they would not help us at all. Told us to come back later and we’re rude and ignorant about it. It took me 3 minutes to get this information on the sunwing app after walking away from them. I then went back to get their names so I could report it to Sunwing and they fabricated a story that I called them Assholes to the Air Transat Reps and that they were going to report me 😂. They should both be removed from this hotel and do not belong in the vacation industry. We have travelled with Sunwing multiple times for years and would never travel to Mexico with them again after this experience. The resort more then made up for those 2 items and did not make them an issue that had any impact on our trip. This is 100% a 5 ⭐️ resort and one that we will definitely be coming back to and recommending to family and friends. My wife and I both celebrated our birthdays on this trip and the staff went above and beyond to make it memorable.

Amazing hotel

We stayed at this resort from September second to September ninth and we had an amazing time. Hotel is very nice, clean, people are very friendly and welcoming. Didn’t have any issues with checking in. Food is excellent, always fresh and delicious. Beach is not the best but we walked to the right and there was nice clear water and we could swim. They don’t really have much activity on the pool but we had wonderful and relaxing time. I would recommend that resort and I would go there again.  [... read more]Such a beautiful memories we made.

Huge resort

A good resort for the family. It's a huge resort and be prepared to do alot of walking. Wasn't happy that its not walking distance to Playa del Carmen which my agent said it was. 20 mins by cab. The food was great, rooms were amazing and lots to do. Pools were as warm as the air so no relief from the heat. On our last morning had to walk in the pouring rain because bell boys and front desk didn't answer the phone.

Not worth it

From the moment you walked in it was very basic nothing that wowed you. Lobby was fresh and full of people check in was normal luggage took a bit. There were many issues with our room, we had to change 3x and not even an apology for an inconvenience. We travelled with an infant and requested joining rooms which we never received. It was funny because the hotel pushes their "time share" and even after knowing our room issues they showed us a suite which was flooded, i couldnt help but laugh. [... read more] They wont pressure you persay but they have a weird way of pitching their 50k usd sales pitch. 50k for a hotel that isnt up to any standards PLUS you still have to pay for your stay its a joke. Rooms: 1st room fridge never worked and we lost a carton of milk also towel rack fell on our child. Mini bar was not stocked with daisy club items such as chocolates or milk. 2nd room had a leak in the bathroom and the sliding door wouldnt lock. Also wasnt stocked. 3rd room finally had no major concerns but they still couldnt accomodate our joining request for another couple of days. The food at the buffet was very repetitive and lacked a lot. The Italian restaurant was far from any italian food and shouldnt be considered italian. The Mexican restaurant was always empty and after eating there i knew why. Ive travelled to Mexico 5x and have never experienced such distasteful food literally. Even the enviroment ,there was no mexican vibe; very poor representation in comparison to other resorts. The steakhouse was average but nothing to brag about. Burger spot and the beach restaurant were medicore. Route 66 was amazing and i wished we had tried them earlier. Our server Miguel was enthusiastic charasmatic and the food was amazing!! I would say that he truly deserved the tip he received. Tipping: we noticed there werent a lot of people tipping but we made sure to leave at least a dollar each time we ate and more if we had great service. Miguel absolutely got a great tip and had we met him in the beginning we would have given him all our money lol One server in the buffet was tipped for doing a good job and we let him know it was not to be shared since the other 2 servers didnt contribute and when we turned around we saw him make a rude remark and threw the tip on the counter. Unbelievable. A server at the lobby bar got upset that I returned a drink even though i solely put it on the counter i didnt even make a stink about it when she saw it she threw the drink out aggressively and slammed the bar door then began talking about us and pointing to us while giving dirty looks. A few bad apples but that can happen everywhere. No beach but they had a pool around the sand and a nice Mexico sign which people gathered around to take their pictures. Even if there was a beachfront the seaweed was insane. But we walked down the beach to the pier and swam by another resort. I wouldnt spend my money at this resort ever again.

Great resort

Definitely alot of restaurants it is well maintained food is average not best ever the only bad thing was I didn't like the fact that they are very stricked on bringing food back to the room/snacks at the pool ares etc based on the animals they have but yet you can order room service which ends up the same one big thing didn't like could enjoy a nice burger lieing down relaxing had to eat at the restaurants even the snack shops like example nacos should be ok to eat by the pool they are very fr [... read more]iendly with you the both sides adult and family are not together even know your on adult they stop you not right when it's same resort also the waterpark they don't allow you to use it with your kids not right should be able to play have fun with your child they can't say it's too small as its pretty medium size water park

Ocean Riviera Paradise

The resort is very nice. I appreciated how clean it was, especially the rooms. I was surprised at how well the wifi worked at this resort, considering how large the grounds were. The resort's app was also convenient and informative. The resort is very big so we were subject to A LOT of walking! The biggest disappointment with our stay at this resort was the lack of a beach. There was literally no beach experience at this resort! Since my family are beach enthusiasts, this is not a resort we will [... read more] likely visit again.

Nice Resort

The resort is really nice, clean and very well maintained. We loved the water park and the older kids had fun in the kids club playing video games and ping pong. The food was great lots of selection. Easy to book restaurants on the app just wish they weren't so strict when you have a big group. We were 15 and there were times we had to be seated separately and away from each other. The major upset is the beach. There is absolutely no beachfront at this resort. We needed to walk about 5 mins  [... read more]away from the resort to get to a small section of beach which did not have any chairs or any shade and it was a open to the public. Also the restaurants do not have A/C not sure why as they have the ventilation installed but when asked why no A/C most of the employees do not speak English. Was very uncomfortable to eat while you are melting from the heat. I felt for the employees who had to work in that uncomfortable heat. Overall we had a great time but would not return because of the no beach situation.

Value resort

Overall amazing people great service. Beach is super full of seaweed. Sofa in the rooms are dirty bathtubs inside and outside of the room are dirty looking and not inviting. It's good for the value.