Sandos Caracol Nature Resort and Water Park: Will Return

We loved the resort -- the staff were absolutely amazing, especially our maid Sebastian who went above and beyond to decorate our room for my daughter's birthday - he made things really special for us. The entertainment was the best we've seen and we have been to a lot of all inclusive's. We loved our room and we loved the monkeys and wildlife on the resort. The food could be better but there was always something to have.

Sandos Caracol Nature Resort and Water Park: April 2025 stay

Only complaint was food/buffet. A la cartes are much better than buffet but difficult to get reservations. Food from buffet was always cold. Overall, good family resort but bring snacks if you’re travelling with children.

Sandos Caracol Nature Resort and Water Park: Great resort!

This was our 3rd time at the resort. Great as expected. They are continually doing updates to rooms, grounds and services. Little tricky with the a la carte app but figured it out. Great response time by staff to any issues. NexusTours rep was not helpful at all but used the app and got the assistance needed. The Select Club Adults only was amazing, Great rooms, food and service. A la carte Brazilian restaurant had the most amazing food and Taco restaurant had fast service when you wanted a meal [... read more] or snack! Can't wait until the next time see what they have done!

Sandos Caracol Nature Resort and Water Park: Great resort if you have kids

Room was really nice. Service was great. Beach was OK. Food was so-so. Great place to go if you have kids as there seemed to be alot to do. Lots of animals running around. Cenotes were pretty cool to see too

Sandos Cancun: Sandos A Great Stay

Sandos Cancun is a small Adults Only resort and only 10 mins from the Airport. We liked that it was non smoking with designated smoking areas. Our deluxe room was spacious, comfortable king bed and very clean. Food at Zango buffet was very good and Japanese a la carte a highlight. St. Trop a la carte had lovely breakfast & lunch by the ocean. Live entertainment in Bar one so enjoyable. The resort was last renovated 20 yrs ago and needs some refurbishing. We would recommend this place because of [... read more] the beautiful beach, nice friendly staff and top notch service.

Sandos Caracol Nature Resort and Water Park: Great vacation

Amazing vacation stayed in the adults only ,nothing to complain about. Would go back and we highly recommend .Loved seeing the animals they are quite entertaining.Drinks and service are amazing food in the buffet is a Hit or miss

Sandos Caracol Nature Resort and Water Park: Amazing Resort

From the moment we arrived I knew this was going to be a good stay. The hotel staff were friendly. The people seemed friendly. I really enjoyed all the wildlife. I enjoyed the beach. We had fun in the pools. As for booking restaurants we had a little help from people at home who were two hours behind us so we didn't have to stay up till midnight. And we ate at the buffets and at some à la carts and all in all it was good. .

Sandos Caracol Nature Resort and Water Park: Super!

Endroit magnifique, verdure, animaux, piscine et glissades parfaites pour les enfants, plage avec algues et roches, personnel fantastique, très bonne nourriture, plusieurs excursions à partir de l’hôtel, bons spectacles! J’ai adoré mon séjour :-) merci!

Sandos Caracol Nature Resort and Water Park: Great resort for kids

Different then what we are used to. The grounds are gorgeous - you re in the jungle. Pros: food, service, grounds, activities/entertainment, water park. Cons: rocky beach, pool, rooms and restaurant have limited day light, mosquitos

Sandos Caracol Nature Resort and Water Park: You don’t even have to leave

This hotel had everything you can ask for. Mayan ruins, water slides, great entertainment, food was delicious and if they ran out, it was replenished immediately. All the staff was there to help and with a smile. Please don’t listen to any negative feedback, I don’t know what they were expecting other than a rolled out red carpet. The only issue I had was the cleaning staff, they could have kicked it up a notch.

Sandos Playacar Beach Resort: Great time.

The resort is very nice and expansive, the grounds beautifully kept. The room we had was incredibly quiet. The staff was super friendly, helpful and attentive. There was an issue with our room phone and someone was there within minutes to fix it. Everything was very clean. Fridge was restocked daily. The beach was gorgeous and well maintained with plenty of seating. Mauro at guest services was absolutely lovely. The Mexican cultural evening was amazing, especially the Maya portion. It was fun to [... read more] see all sorts of animals wandering the resort like monkeys, iguanas, coati and agouti. Overall we enjoyed the food and they seemed to have something for just about everyone. Most small annoyances we had were with other guests, not the hotel. (ie people putting towels out at 8am to 'reserve' pool loungers all day, loud drunks in the pool, people smoking in nonsmoking areas). A couple of small points: check out time is noon but house keeping kicked us out of our room at 11, wifi/mobile in the room was awful (probably because the walls are incredibly thick), you will be asked repeatedly and frequently if you want add on services like massages/spa, we were in a ground level room and there was no way to lock the door leading outside. The lack of a lock wasn't an issue for us, but may make some guests feel unsafe. Overall it was an amazing stay in a beautiful setting and I'd absolutely return.

Sandos Caracol Nature Resort and Water Park: Great potential, failed to deliver

Pros: the grounds and wildlife were so awesome. Fun activities and the cenote was awesome. Waterslides were great. Cons: everything else. POOR service. Long line ups for the bar and no serving staff for drinks. Usually around 10-20 people in line at any given time. A LA carte booking system is ridiculous. You have to attempt to refresh at midnight and fight over who can click the 6 open spots fastest. Impossible to get food late at night. Waiting times of 1+ hours to get the server to acknow [... read more]ledge you, and another hour to get food. He would literally just ignore you and walk away if he didn't want to serve you yet. Only one place to get food, and no room service. Hot water in our room was sporadic. We had more cold showers than warm despite "maintenance fixing it" The bar in the waterslide area was "closed"(permanently??!), so in order to get an alcoholic beverage you had to walk about 5-8 mins each way. Every single member of our party got either food poisoning or gastroenteritis. Talking to others at the resort there were a LOT of people with the same experience.

Sandos Caracol Nature Resort and Water Park: Sandos Caracol Eco Family Resort

Arriving to the resort was organized & efficient, Rooms were clean, but shelving was non existent in our room. The adults only reception was a pleasant place to go for coffee, drinks & treats. The “hot tub” wasn’t heated, it was jacuzzi style. We experienced rain a few days $ the thatched roof needed repair in many areas of the resort. The toilet was a standard, yet in the family suites had chair height toilets I would have expected better wifi service in room, they tried to repair quickly but I [... read more] couldn’t connect. A jr suite to my mind has a king bed, a couch, table, chairs. Our room had 2 queen beds, 1 chair & a desk. Being able to watch my grandkids at the water park was a treat & they were repairing & painting in the area to keep it fresh & fun.,Food at every restaurant was fabulous, the reservations not accommodating- after midnight - the day of. For our group of 12 it took coordination! Marco Diaz & Jose Rico from guest services were exceptional!!

Sandos Caracol Nature Resort and Water Park: G R E A T

The Rooms were really nice, I had heard there was never hot water, but yes there is, just not as hot as we are use to in Canada. I felt the welcome meeting could have given us more information about things to do on the resort, currency, smoking areas, restaurants, meal times, etc. They were more concerned with outside trips. But some staff and other vacationers were awesome in filling in the gaps. Good shows, but no kids shows. And lack of information of where and when events were happening [... read more]. Also, we could have checked out later from our room at 20$ a hour but was never told of this option even though my ride left at 530. Definitely lack of information given. But overall a great trip, beautiful. Oh, and I never ever saw my maid or had any interaction with her/him.

Sandos Playacar Beach Resort: Sandos Playacar

The beach and grounds were absolutely lovely! There were always enough chairs available by the beach and at all the pools. The rooms were great with a pool and a hot tub behind each hacienda. We had a few water issues...one day only cold water, and one day only hot water. Also the hot tub was not hot for a few days. Repairs were carried out fairly quickly after a service request was made. One of our group required medical services, which was prompt and excellent quality. We fou [... read more]nd that food which should have been hot was sometimes only luke warm. Cold foods were consistently cold. Food was tasty with the exception of the Mexican restaurant which was, with the exception of the appetizer, quite bland and served luke warm. The beach lunch buffet was particularly good. We used room service twice which was also good.

Sandos Finisterra Los Cabos: Don't stay here

If you are in any way disabled don't stay at this hotel. It's up a very steep hill and there is no free shuttle like they tell you at Trip Central. In January its very cold at night. The restaurants are over a bridge, about a block away from the elevators. A cat meowing kept us up one night and so did the fridge. They told us there were no charges but charged us $20 The maid stole our suntan lotion and capsules that I kept on the table.

Sandos Caracol Nature Resort and Water Park: Don’t recommend

The food was mediocre at best and booking an a la carte is the worst process possible. The resort is in need of repair. The beach is extremely rocky and you need shoes. The staff was great!!! Seems like it could be a great place just needs some TLC. Wouldn’t send anyone here. 3 star at best

Sandos Caracol Nature Resort and Water Park: Great Vacation

I was a bit leary at first after reading some reviews on this resort. Well it was so much better than the negative reviews. We arrived late afternoon and the check in process was great, we stayed at the Club Select. I requested a 3rd floor and was given what I wanted. We went for Christmas eve dinner, we did not realize that we needed a reservation, but the kind staff at the Laguna International buffet accomodated us. We really enjoyed our meal, the selection was overwhelming by how much there  [... read more]was. Great Job! The next morning my husband had a shower, but no hot water. I went to guest services and the problem solved and we had lots of hot water. We were treated very well, I have no complaints about this resort. Everything is within walking distances. The beach was great too, yes the Ocean is rocky but we knew that before booked. We totally enjoyed sitting out on the lounge chairs by the ocean. We loved that the bar was close by too. The only thing that kinda spoiled our trip was the very selfish people on the beach, that needed extra covered huts and extra lounge chairs, one family of 4 needed one each for them. We shook our heads at them. Besides that we loved our stay. Plenty of restaurants and bars, something for everyone. Lots of activities for families too. Besides 2 days of rain, we still came home with a tan. Plenty of animals and birds, please do not feed them! I also was minding my own business, I had a coffee in my hand standing by the adult pool, when a monkey came running at me and grabbed my coffee, it spilled on him and he bit me, drawing blood. I don't blame the animal, he is wild and because people feed them. I'm ok, but when I returned home I have been getting tetanus and rabies shots. Besides that is a pretty cool story to tell friends. One thing we noticed that nobody tips anymore, we tipped all the time. We loved the staff at this resort and guest services especially Johnny. Anyways thanks Brenda Moran for calling me! Loved our holiday.

Sandos Caracol Nature Resort and Water Park: Family room

The hotel is big, the waterpark is smaller than I taught it would be. There’s is like a baby/toddler pool, than another spot with many slides but my toddler was to scared to slide down without me and I was not allowed to go down with her, than there’s another spot with just 5 medium size slides that my 5 year old really liked and another spot with 3 slides that was for little more bigger kids, they dont have alcohol beverages at the waterpark you must pick a long walk to go get some. The main po [... read more]ol is not really big and the beach is full of rocks and the sand is rocky, I did not enjoy the beach at all. There’s food line by the main pool is incredibly long and I wish that the activities during the evening would have started earlier, 9 pm was a little late for us with a toddler. The site is so big it’s a lot of walking and the driver of the golf cart don’t really give out rides they are mostly there for check in and check out. You can easily get lost and the food was fine but we were so over the buffet after 4 days we waited in line to get over easy eggs took about 15 minutes to get serve and 3 eggs were busted in the process of cooking. My husband had an upset stomach the whole trip my kids ate hotdogs pizza and cucumbers the whole time we went to the restaurant but yea the food was the same as the buffet. Lots of pork little chicken and beef, I had bacon once and we were at the buffet at 9 am. The room was fine but I wish the fridge would have been filled up without asking and I wish we had more pillows and a thicker blanket or 2. My toddler as contracted hand, mouth and foot infection but i can’t be 100% sure it’s from the hotel, my son had fever and I had diarrhea. Like the whole experience was ok but I was expecting more from a 4,5 stars. Strong points was definitely the performance, customer service from the overall staff and direction, and the animals that walked freely around the resort that was really cool.

Sandos Caracol Nature Resort and Water Park: Amazing wildlife

If you want to see wild animals this is the place for you. If you want a beautiful beach, great food, great entertainment, hot water in your room, then it is not. We got really sick while we were there, not sure if it was the food or not but we ended up begging the concierge for crackers as it’s all we could eat. The pools were nice and the staff tried to do their best but it was definitely not a 4 star in my opinion. 3 at best. That said the wildlife was spectacular-was so cool to see monkeys e [... read more]verywhere and that’s really the reason we went. The grounds and vegetation were wonderful and lots of trails to hike or bike.