Paradisus Playa del Carmen: Amazing resort!

Just as described by my travel agent, Nicolle Kirk, it’s a fully renovated, luxury hotel. We loved our stay here and zero disappointments. Happy we booked the concierge as it helped us to feel extra relaxed. Thanks!

Melia Punta Cana Beach Wellness Resort Adults: Definitely not a 5 star!

After much waiting and excitement, this resort really did not meet our expectations. From the moment we arrived, the staff were largely unhelpful and disinterested in anything we asked. There was no tour of explanation of anything, even the location of the buffet. No activities were posted anywhere except for beside the buffet, and we were repeatedly told to “use the app” when we asked questions. The rooms are dirty and musty, the pillows stunk, though the maid gave the best service of all the s [... read more]taff. You will wait a very long time for drinks, even when you go to the bar yourself for them. The food was terrible - honestly, terrible. Overall, this is in no way a “wellness” resort, it is not luxury or five star. I would rate it 3.5 at best.

Paradisus La Perla Adults Only Riviera Maya: This is NOT ADULT ONLY HOTEL

Hotel is absolutely beautiful but that is the only positive aspect the rest is just not acceptable. Very poor service from almost all staff with very few exceptions, same food at the buffet restaurant, uncomfortable beds, no orientation during very long process of check in and out. This hotel is a combination of adults and families with nothing stopping anyone to be wherever they want to be. The service is extremely slow at the bars, reception or pool restaurants. And weddings every day that wil [... read more]l interfere with your restaurant reservations, ability to go to the beach, etc.

Zel Cozumel: Quaint Little Resort with Outstanding Staff

This is a lovely hotel with on a gorgeous stretch of beach and a very short drive from the Cozumel airport. The staff are incredibly courteous and professional. The property is small, yet has lots of amenities and fun activities to offer! We played mini-putt, target shooting with paint guns and participated in the water aerobics. The rooms are clean and the beds are comfortable. The food was good and the restaurant service was tops! Even though the ocean in front of the property was a little mur [... read more]ky with the sargassum, the snorkeling was outstanding just beyond the breaker wall at the edge of the property. A special thank you to Jorge, Adrian and Veronica who were always at the ready with a smile and meal service that went above and beyond. Circe was extremely helpful with reservations for bali beds and beach loungers too - many thanks :) and finally Alfonso our butler welcomed us and made sure we had everything we could want during our stay. I wouldn't hesitate to return!

Melia Caribe Beach Resort: Family Vacation

Our stay at this hotel was a mixed experience. Check-in was very slow, which was frustrating after traveling. The original room we were given had multiple issues: the air conditioning did not work, and both the safe and mini fridge were broken. The manager was helpful and arranged a new room, which we appreciated, but the process took about two hours. Our daughter and son-in-law also had problems with their family room—it was missing a bed and had not been properly cleaned upon arrival. On [... read more] a positive note, the kids’ activities were excellent. The kids’ zone pool and waterslides were a highlight and very well enjoyed. The à la carte restaurants were decent and provided some nice dining options. One of the biggest drawbacks was the lack of beach towels, which were frequently unavailable. In addition, lounge chairs were often saved very early in the morning, making it difficult to find seating later in the day. Overall, while the resort has great amenities for kids, the service and room issues impacted our stay.

Melia Punta Cana Beach Wellness Resort Adults: Beautiful paradise

You won’t regret booking here. This is the place to go to forget real life and relax and unwind. Buffet was full of great choices. I felt so good all week. Pool and beach have lots of loungers. Would suggest going to claim a lounger when the sun comes up to get a perfect spot. Staff were great. Benjamin at the breakfast and lunch buffet in the Level area was so fun and kind. Such a friendly face to greet us. Every part of the Level is worth it. The only thing that wasn’t great was the clarity o [... read more]f the water at the beach I think just because it was so windy and churned up while I was there. The service at beach and pool is wonderful.

Paradisus La Perla Adults Only Riviera Maya: Top quality resort, well worth the price!

This is the nicest all inclusive resort we have been to, especially considering the price point. The food quality was top notch, and the service very friendly. The pool was very nice & clean. The water was a touch cold but more than tolerable. Lots of pool chairs & towels. The rooms are large & very nice with all amenities. The resort grounds are not too large and very well taken care of. My only somewhat negative comment is regarding the beach - was nice but small and very busy. Moderat [... read more]e seaweed but calm water and a safe buoyed off area. I will return !

Melia Punta Cana Beach Wellness Resort Adults: Beautiful peaceful resort

We stayed in the level and therefore had access to the quieter area of the beach. Although as beautiful as the sand and water is, the shore and ocean is full of seaweed so swimming was not pleasant. All the food was great. Both at the buffers and the restaurants. Only one I would stay away from is Muoi as food was not good there.

Melia Puerto Vallarta: An OK resort not a 4.5 star

The hotel grounds were lovely, room comfortable, very clean. What brought the rating down in my estimation was the food. Very little variety and not great quality. The restaurants were a disappointment. We have been to Mexico several times and this was by far the most disappointing when it came to food.

Melia Punta Cana Beach Wellness Resort Adults: Disappointed

We have travelled to all inclusive resorts for over 25 years and some deliver what they advertise and some don’t. This resort did not live up to the criteria for which we booked back in May. The pictures don’t lie, the resort is stunningly beautiful but unfortunately that is where it ended. We booked on the same booking with another couple. When you book together on the same booking it is reasonable to expect we would be in the same building but no, they put us in opposite ends of The Level se [... read more]ction (we booked The Level). So we said it was unacceptable so they found us a room in the same building as our friends. This took an hour and a half. Then when taken to the room, it was already occupied! So we had to wait again for another room. Then when we went to put our valuables in the safe, we needed a card which was not supplied at check in so we had to go back to the Concierge to get one. So check in was very disorganized. Having said that, we were happy with the new room but very tired and ticked off at this point. I might add that we expected a butler as other people got one but we did not. We were told to book the ala carte restaurants the next day at the Level Concierge but then the game started. No times available until 9pm! Really? Our friend then contacted the Concierge Manager and all of a sudden the ala carte restaurants had availability. The Muoi we loved, the Mar de Sal not so much. When we booked it showed Mediterranean and Italian but there is no longer Italian so the menu wasn’t what we liked. The Yumay…simply awful. Melia, take it away and put in an Italian Restaurant. The Level had very good food and service for dinner but for breakfast and lunch better reserve lots of time because the service was very slow. Melia, hire servers that speak English as we had several wrong orders due to the server not understanding what was ordered. The Serendipia buffet was one of the most disorganized and poor buffets we’ve seen in our travels. The towel game was extremely prevalent. Our friend had to get up at 4am to get a spot around the pool. There was no Security to control this. Most resorts will remove your saved items until 8am. The pool is a large pool but at no time in 10 days did we see it vacuumed. There was sand and dirt in it always. Hand Skimming helped a bit but not enough. The water level was below the skimmers so water could not circulate. This resort is advertised as a Wellness Resort. I can understand smoking on the public beach but around the pool and everywhere and cigars no less? Nowadays Resorts have designated smoking areas. Also the Melia Punta Cana’s website mentioned that The Level guests could eat at the ala carte restaurants at the neighbouring Melia Caribe but this is not true. Also pictures from tripadvisor showed Canadian Club rye whiskey which is what we drink and another reason why we chose this resort. But guess what? No CC. They advertise premium alcohol but when we asked they said that the alcohol they were serving was their (Dominican) premium. Also they were upselling what we in Canada consider premium alcohol. Having said all of this, because the weather was stellar and we did enjoy our 10 day vacation, however, we will never recommend or return to this resort.

Paradisus Playa del Carmen: Luxurious Resort

This resort was out of this world...you name it all and it was 100/10. No complaints whatsoever about the services, resort, people, food, rooms, activities and the list goes on! By far the best resort I have been too in my life

Melia Punta Cana Beach Wellness Resort Adults: Wonderful Resort

Just back from a 10 day vacation at the beautiful Melia Adults Only, Beautiful property, lots of walking & quiet relaxing places outdoors. Really enjoyed all the activities they have daily Their fitness program is amazing. Beautiful gym, lots of aquafit in the pool, dance lessons, yoga even spinning. Maria & Jeramie do an amazing job with the activities. They make it so enjoyable and fun. There was lots of entertainment in the evening to enjoy & you are also welcome to walk over to the sister  [... read more]resort & take in their shows & casino as well. Our room was amazing , clean brighten & very spacious. We were in Villa #4 which was close to the back only a 4 min walk to the beach, pool & buffet area. Which is where all the day activities take place. When you need to go to the front of the resort you can walk about 15-20 depending on your pace ?or just take the cart they run every 12 mins ,you can also pick up the phone and call the bellboy and they will pick you up . The beach is beautiful white sand, which is wonderful on those extremely hot days it does not get hot in the feet. Lots of lounges to chose from, but best to do so early like everywhere else. Yes there is sea grass washing up daily but the resort is also cleaning it up daily so is not to bad. Lots of security on beach 24 hrs a day. Never had any problems with leaving our stuff on our lounges while swimming in ocean or pool. The pool is huge and beautiful, you are welcome to bring your small floating devices many ppl do. There is lots of seating around the pool and many chooses for sun & shade. Our food was amazing, lots of choices on the buffets. they are constantly filling up with fresh. The specialty restaurants are very enjoyable and are include in your stay you just have to book them ahead which was never a problem for us. Caribbean one is a great experience just a little rushed. Staff are very friendly, accommodating, & fun. They do work hard to keep the resort clean & everyone happy

Melia Punta Cana Beach Wellness Resort Adults: Nice Resort.. good not great

The resort was satisfactory for what it was. The food was good and the a la carte restaurants were good (Vietnamese being the best by far). Be prepared to wake up by 6 am if you want a spot at the pool or beach to put your towels out. The grounds itself are beautiful but the resort is showing its wear. It’s a long walk from the front to the back and the road to walk has a lot of traffic. We did not like that part because the golf carts and work trucks drove way too fast. You felt like you  [... read more]were going to get run over walking to dinner. The spa was nice for massages but they do not offer an extensive list of services. Overall it was a good stay but this is not a luxury resort, more of a mid tier.

Melia Casa Maya: Children only resort

This hotel caters to families with small children ONLY. Although we knew it was not an "adults only" resort, we chose the "Level" option thinking it would give us some exclusive lounging and dining opportunities. WRONG!! Everyone took the option, including families of 5(majority). The property description implied a separate area on the beach for "Level" guests. Not so...there were a few labelled palapas interspersed within the rest of them. The "level" dining room was packed for breakfast and lu [... read more]nch everyday.You get a concierge assigned to you who arranges a reserved palapa for you..but again...not in a separate area. The hotel is very small with no auditorium or theater...so the children spend the evening hours running around screaming in the main lobby....cant have a nice peaceful after dinner drink. The buffet is an absolute nightmare..smallest I have ever seen. Very limited food selection. And, hold on to your plate...the kids are running around unleashed!! Also, don't expect a good steak in any of the a la cartes. They are tasteless..not char broiled, seem like they are boiled. Difficult to tell what kind of meat it was. One very disturbing issue is the lack of security on the beach. On weekends, the locals tend to head to the public beach which is directly adjacent to the hotel. This would be OK if hotel security was around to keep an eye on our stuff while in the water. Instead, locals walked freely amongst the hotel palapas and chairs. One hotel rep stood chatting with these folks for hours. I realize MOST of the locals are good people just enjoying the beach....but it would only take one bad apple to lead to disaster...especially with all the kids around. Overall, not a good experience...not a good choice unless you are traveling with infants and toddlers....teens would be bored. Finally, the room accommodation was a joke. One small 4 drawer dresser and small hanging bar. I dont know how all these families managed with little storage. No chair or couch to sit on. Housekeeping had a very hard time providing the same number of towels daily...something missing everyday. Wish I could get my money back.

Sol Torremolinos Don Pablo: Relaxing Resort

Before anything, take note that we were booked as an all inclusive guests. This hotel is very clean and has a comfortable ambiance. The food is ok compare to the all inclusive resorts in the South. In my personal opinion, this hotel can at least provide an a la carte section for all the all inclusive guests. I find it strange that there’s no hot beverage available during lunch and dinner when I always love to have my dessert with a cup of coffee. In this case, this is when an all inclusive guest [... read more]s should have a special place for a meal so that the hot beverage can be served with no complication of determining who has to pay and not for the hot beverage. The dining room I believe is huge enough to accommodate a separate section for the all inclusive guests this way desserts can be consume together with a cup of coffee or tea. I think having a microwave available in the dinning room is an excellent idea for I find the foods are bit not to a par temperature wise. I also noticed that all foods are in the side of being too greasy. I also noticed the time of service in the snack areas are not respected. We came a couple of times in the snack area 20 to 25 minutes before closing time but we were told that the kitchen is already close which I find not fair for we were hungry after our regular strolling out. I think these simple flaws can easily be changed and corrected. I also like to mention that the request of the client in the fish and meat grilling section in the dinning room should be accommodated easily. I asked that my meat be cooked more but what I got was a comment (from the cook) saying that it’s cooked already. If a customer want the meat or fish be left on the grill more then it should be until the client requested it to be given or put on the plate. I hope that my observations be taken in a positive ways. Staffs in every corner of this hotel are amazing, very polite, very helpful and everyone has positive vibes towards the guests. Yes I will recommend this hotel with our friends who will go in Torremolinos.

Melia Punta Cana Beach Wellness Resort Adults: Great value

Beautiful beach, great service, good place to relax and recharge. Good wellness activities. Rarely waited more than a couple of minutes to be served at a bar or for seating at a restaurant. Overall, really good value for the money.

Melia Punta Cana Beach Wellness Resort Adults: Lush resort

The grounds and beach were the best about this resort. It is a huge resort with the lobby and restaurants at front and beach and pools a cart ride away. We were located at the beach which was handy because chairs were taken by 730. Food was just okay. Service was good. One thing that really surprised me was the amount of smoking and vaping, young and old! Weather was great. Probably would not return, there are better in the DR.

Zel Punta Cana - All Suites: Nice resort

Good healthy food that is flavourful and delicious. Steakhouse restaurant has good salmon, chicken and ribs. The room is very comfortable but there is a construction going on. It can be noisy. Massage at spa was absolutely wonderful thanks John.

Melia Punta Cana Beach Wellness Resort Adults: Amazing Resort with Amazing Staff

We absolutely loved our stay at the Melia! The resort atmosphere, the staff — everything was just fantastic. Not one complaint from start to finish. The food was great, the entertainment was fun, and the weather couldn’t have been better. We went as a family and stayed in the Adults Only section — totally worth it. This trip truly set the bar for all our future vacations. Can’t wait to go back! Rating: ????? (5/5)

Melia Punta Cana Beach Wellness Resort Adults: Great resort.

Very nice resort. Nice staff. Very good good at the Level Restaurant. Alexandra, is a great help with anything you need. Jean Leon, the cart driver is very nice. Would return to the resort, and we will be going back in April.