Not the best place

The grounds were very dark at night, not easy to see where you were going. Lots if flies and cockroachs at the buffett. Food was average at best. Staff was great very friendly. I don't think I would go back.

Lot to be desired

Our expectations were not high but there is room for improvement. The buffet needs to be addressed in setup and flies infestation. Some maid service requires attention,(more self motivation to clean room and shower),as does the pool area cleanliness. Weather was excellent. Very hardworking staff that go above and beyond. Medical staff was excellent. Al a Carts were average to good. Beach was good but sand fleas were brutal. Take lots of bug spray.. No more Cayo Coco but would strongly consider g [... read more]oing back to Holquin.

Amazing week!!!

Just got back on April 1, so miss the warm weather. Great resort stayed in building 2 close to everything lobby, snack bar, buffet in behind 5 min walk to beach buffet hit or miss. Bring peanut butter mayo, butter, face clothes and extra towels. Go early around 7am if you want spot on beach, and pool as well. If you want pizza Line up around 12 1230. There is a fish fry guy on beach beside bar very good but greasy he is sometimes in court yard by buffet if they are roasting a pig that is a must [... read more] try yummy. Take the double decker bus you can go to pilar beach or market, they drop you off at market and are back in 45 mins you get to see the different resorts take the bus that has a roof if not very windy. Overall great resort no complaints except I wish I was still there lol.

Disappointed travellers!

Travelled in January 2023! My first poor review of any hotel in Cuba! This hotel lacks basic hygiene and bare necessities! No running water for 5 out of our 7 day stay. Only hot scorching water! No functional toilet either until our second last day! Bedding stinks and dirty! Front desk seemed overwhelmed with the lineup of customers complaining, customer service takes notes- that’s about it! Air Transat rep tried to assist us but that’s the best they could do! I would not recommend this ho [... read more]tel! This is a general problem there! (Public washrooms have the same problem) Note: our second time at this hotel - there is a night and day difference from our first stay 3.5 years ago! I would not recommend this resort!

Grand Muthu Cayo Guillermo

Here are my honest thoughts about the Resort. Well built , beautiful scenery & decor. The staff are all extremely friendly and very helpful. Ways the staff can and need to improve on is when cleaning the bathrooms restocking the bathroom tissue! Nowhere on the hotel grounds can you find toilet paper except for in your personal booked rooms. This was an issue on a daily basis during our week stay. I hope they improve on this or if there's a particular reason why inform the tourists .... as per th [... read more]e food in all their prepared buffets you will find something to eat . Carry personal seasonings / ketchup & wipes. There are so many bars and poor upkeep on ensuring frozen/slushy drinks are made up to par. Maybe updates drink machines would help? Overall if there was confirmed changes on the resort I would go back if not deff no I'll choose a deff resort

Horrible resort

I would never recommend this resort. From day one things were terrible. The key never worked, walking back to the front desk to exchange key every day. The whole door lock had to be changed twice. You had to fight to get towels, water,toilet paper. The toilet never flashed properly. The resort public washrooms were disgusting.

Fun resort

Gran Muthu Cayo Guillermo was a fun resort. Food was great 2.days out of 7....but I guess that's expected in Cuba....you don't go to Cuba for the food!! The resort is 5 years old and is in good shape but could use and update!! The staff were exceptional....very accomodating. The pools and beach are second to none!! The resort is very small and easy to get around....My first time to Cuba so I really have nothing to compare it to in Cuba so I'm giving it a 7.5 out of 10!! For the.price we paid I c [... read more]annot complain!!

Great resort and staff

Despite the challenges since COVID my family have had two trips within one year to this resort and always found the staff helpful and the amenities/provisions more than satisfactory. With kids it is a nice size, small and easy to get everywhere, clean too.

Great resort .

Beautiful beach , crystal clear ocean water to swim in , very nice pool area , although we never spent any time there , always at the beach . Food was so so , but we didn't go there for the food . Service was a bit slow , long line ups at the bars , but workers worked very hard to please the guests .

Amazing resort

2nd time back at this resort..This time my daughter and family came with me.We all had a fantastic time and next yr will make it our 3rd time..pools are so beautiful as ís the amazing ocean .We were in building 4 on the bottom floor as we requested..Seconds from the pool , lobby ,snack bar and buffet..Great entertainment every night and games by the pool daily..Wish I was still there.

Truly Amazing Resort

Amazing week at this beautiful resort. Fourth time to Cuba but first resort I would actually want to return to. Was in building 9 with an amazing view. No complaints. Food and drinks were plentiful. Yes there were lines everywhere but when traveling during peak season it’s expected. Just like traffic at rush hour. Impressed with the language skills of the staff who all seemed to be fluent in Spanish, English and French. All the entertainment was in the 3 languages. For some amazin [... read more]g Spanish coffee or regular coffee with milk check out Oscar in the Sports Bar. Great bartender and the nicest guy ever. If you’re on the fence about whether to choose this resort, don’t be. You’ll have a great time. Miss it already.

Beautiful Resort but lacks staff

We have been to Cuba many many times, however it’s our 1st time post Covid. This is one of the more modern resorts we’ve stayed in … in Cuba. The grounds & scenery are beautiful. The rooms are spacious. We had oceanview rooms and they were very damp. Bedding & clothes felt damp. The beach is great and you can walk for miles. But… there’s a lack of staff, making for huge lineups. Understandably, post Covid, the resort still has shortages with some food items as well as liquors. 24 hour  [... read more]snack bar has only ham & cheese & tuna sandwiches. We pretty much drank rum all week. 4 days in before we saw beer. There is no stocking of the room mini-fridges at all. We were given 1 bottle of water a day. Had water issues in the room that did not get addressed the entire week we were there. I feel that the workers here are being overworked which makes for unhappy employees. Not the pleasant Cuban staff we are used to.

Amazing Stay!

We are a family of 4, two young girls, there were a lot for them to do. We utilized all the pools including the kids pool and the kids club, plus they had entertainment throughout the day/night for kids. In addition a nightly show, my only issue was the show started too late (9:30) so it was hard to stay up for it lol, but we did make it to a couple which was nice. Lendes (kids club staff with long blond hair) was amazing, she babysat for us after hours so we can enjoy a dinner/date night- that [... read more] is at a small fee. She was so amazing my girls still talk about her. Restaurants were good! I would suggest you book your al-a- carts as soon as you get there. Those restaurants were amazing and staff were amazing too. I also recommend reserving a spot a Sendero, it's a lobster lunch on the beach under the mangrove trees-definitely worth it, lots of food and only $20usd per adult. Also don't forget about the pizza lunch at the beach restaurant. The 24hr snack bar offers breakfast and snacks throughout, we ate there every morning, ask the waiter or waitress for omelets, they make them for you. Towels: if you need new beach towels, just ask your house keeper, she promptly changed ours out for us, she was so lovely! This was an awesome resort, the only lines we experienced was prior to doors opening for buffet, once they opened I found it to be prompt, there are lines for the freshly cooked food, but that's every all inclusive Caribbean Island I've been to. I can't wait to go back and would recommend this resort! Don't forget to visit pilar beach!! A must! Thank you to all the staff (including the gardeners- so friendly and hard working) for your hospitality! I look forward to visiting again!

Great trip- detailed review

Arrived on Jan29 with two friends and met up with other friends who arrived couple days prior.The resort looks large at first but isnt really once you get the lay of the land. It is clean and gardens well kept Room The rooms are very spaceous with standup showers and rain shower heads. Never had issue with no hot water We were in building 5 on first floor. Luckily, our build is one that first floor is raised so had to walk up 4 or 5 steps Our maid Jennifer did an awesome job cleaning our room [... read more] daily. Always had tp, Always carried small pack of tissue and purell who out and about on and off resort as you never know. Bottled Water was delivered daily. And could always get more if needed.We kept one in bathroom just for teeth brushing.Air conditioner worked great. There is also ceiling fan in room as well. Beds were firm but comfortable with body pillow type pillow. I also travel with own pillow so was plenty comfortable to sleep. In closet there is ample hanging space, iron board and iron, a small chest of drawers , shelves and a built in safe that you pick your own combination for. Balcony had awesome ocean view even though we had a standard room. Majority of room( but not all) especially on 2nd and 3rd floors all have some sort of ocean view. There was two patio chairs and small table on balcony. We also bring zip ties and rope to make a small clothes line to dry clothing on inside of our balcony wall. Food There are 3 a la cartes restaurants and buffet for evening meals. A la carte require reservations and am entitled to 3/ week of stay. Food was great in all 3. Meal hours were set but if hungry between could always go to 24 hour snack bar. Supper/ dinner only started at 630-10 Indian has set menu and not spicy like we know Indian here in Canada. But tasty. Despite not appearing to have eated a lot we all felt full when meal was completed. The Italian was out favourite. It has a menu you chose from. The chicken was very tender and tasty. We were able to go second time as they hold reservation for 15 minutes then if anyone wants to go without reservation and they have room you are permitted to. Our waitress Lily was very friendly and a great server. She anticipated our needs before we had to ask for things. The Cuban restaurant was delicious as well. They have a menu to chose. Portions were good and food delicious. We had wine witn every evening meal in a la cartes and in buffet. Actually can have beer and wine anytime in buffet just have to ask server. Other mixed drinks can only get at bars. Food in buffets was good. A great variety and plenty of food. They had pasta station at lunch and usually served roast pork at dinner/ supper meal at same station. The pork roast was so good. They also had two grilling stations at lunch and dinner one for meat and other for fish. Lots of salad fixings and dressings. In am they have two and sometimes 3 egg/ omelette stations. They were very delicious and filling. The bread available every meal in form of buns and loaves was amazing. Sometimes ran out of butter, but just had to ask a server and someone would find some for you. The servers very hard working and polite and ones who understood english quite friendly Most servers understood some basic English. Desserts were typical buffet style desserts and Ice Cream. There is also the seasky buffet that is close to beach. Open from 1-3 only. It has a small buffet and pizza made to order. Lines for pizza always too long so i never did taste pizza. Too many other options where to eat lunch to hang in line. The resort also has two lunch a la cartes which are included , except for lobster meal at Sendero. These have to be booked where you book your a la cartes reservations in the lobby. The Sendero and a La Jardin. Bars There is a main bar in lobby open until 11 pm. They made best spanish and iced coffes here. There is a swim up pool bar ( open until 5 pm) at one end of the infinity pool which i never sat at but did have them make a couple drinks from other side and a beach bar ( open until 5 pm) where i got some yummy pina coladas. There is also a bar at center court outside the buffet but usually only open in evening intil 10 or 11, except on Cuban day where they were open all day. Cuban day they roast a full pig in center court . (And happens every week.) 24/7 snack bar all drinks available any time of day, including coffee My only big complaint of this resort is the drinks. The bartenders free pour and i personally not big rum drinker so tasted too strong. Once i switched to vodka and gin drinks it was much better. There was rarely pina coldas or bananas mamas available except at beach bar because they didnt have the mix to make them. The bartenders tried to improvise but not always a good move on their part. Slushies drinks almost always available at most bars. The Snack bar is open 24/ 7 for meals( breakfast- eggs and toast, and small buffet in am 7-10) and rest of time open for sandwiches( ham and cheese, cheese- just ask for it, tuna salad which was tasty, and chicken salad - tasty, All made with sandwich press type heater. Sometimes hot dogs, sometimes fries. Depending on if they received from their suppliers that day or not . We were never hungry or out of food options. Im sure if you were in cities or towns thing may be different but resorts get best supplies available on the island. The beach is not directly in front of resort but off to side. The sand is nice with very little seaweed. There are lots of sun loungers available and little shade covers that keep sun beating on you to a minimum if you want. Only once did i see servers on beach, but beach bar is close by. The closest bathroom is off beach just up the walkway behind the cuban restaurant. You can walk miles along beach in one direction past other resorts, without needing watershoes but other direction lots coral so advisable to wear the shoes to protect your feet. Water was so clear that even in deeper water which was a walk out you could see bottom very clearly.( knee / thigh deep for long area) very few shells on beach close to resort but if walked further found no problem. There is a small market less than 5 minute walk outside resort . There is a disco( not part resort so pay 20 for all inclusive open bar) , bowling alley( pay for use) a few small shops and vendor booths.. As well there is a small spa offering various services. These shops are not part of the resort so cost extra. Excursions One of our party did do few excursions and enjoyed each. I did not. I did use the hop on hop off bus to market one way and pilar beach the other. It was $5 for day / person . They accepted cnd at par if the bills were not folded. But did see bus people ask others for CC. i would tell them you only have cash and they would accept it but not coins. Only flatbills usd or cnd. We personally never had problem with offering cash . Our bills were all flat like they were when we got from bank machine in Canada. In saying they DO Not Have ATM machines in cuba. One of the girls we travelled with ran out of money as she only brought 60 with her and she tried to get more and had to setlle on using just her 60 or her CC. Exclusions were booked on CC. Pillar beach was beautiful.water so clear, sand so soft. You need to pay for chairs if you want one though. $5per chair. We snorkled from beach. Not lot to see but we were just practicing using snorkel. Did see clear jellyfish , small white fish and several huge starfish. There is a guy who sells catamaran / snorking excursions from beach. Much cheaper than paying for from travel rep and is same excursion. They also have beach chairs which are included in the cost. He and his partners walk the beach selling the excursion then send you to spot to pay. It includes lobster/ chicken / pork lunch at restaurant on an island cost was 30pp for boat and lunch and 40 pp for that and snorkling. They were taking cnd at par with usd if paying cash on day we were there. Again only bills no coins as their banks do not take them. All in all resort was nice. Post covid has made getting supplies just as hard if not harder for them as it has for us. I most likely would return in future. I love Cuba and the people though the extreme poverty makes me sad. They endure so much and make the best of it and keep smiling.

Great staff, Beautiful beach

The staff here are amazing ! especially Oscar at the sports bar, not to mention the boys down at the pool, Miguel & Yasmani ! The beach here is beautiful, and if you take a 5 min ride on the bus, you can visit another spectacular beach called Pilar beach.

Nice hotel

The hotel was really nice, beautiful lobby, lots of places to get a drink and get food. Staff friendly. Pools beautiful. The grounds and beach were also very nice. Rooms modern, beds comfortable. Could use more entertainment in lobby at night before show. Alacarte’s were tasty. Negatives were lines too long in buffet as it was poorly laid out. Not big selection of food there. Only had chicken once there. Need more waiters in lobby bar and snack bar as everyone lined up for drinks. The staff [... read more] were so busy making cappachino’s there that the line was always large. Room cards had to be reprogrammed several times on several nights. Eventually technician had to fix door lock. Late at night this was annoying. There was always water in the room and maid was in daily and room was clean. Activities at pool were fun, but the Staff always are so loud when they are on a microphone. Little annoying after a while.overall it was a beautiful resort with staff who try really hard and had a great time in the sunshine.

Fine, but we won’t be back

Another beautiful part of Cuba, but not at this hotel especially at the buffet. Food was fine, lines for grilled fish and meat, eggs during the breakfast. But cockroaches are everywhere, and if you see it in a bowl of tomatoes - it is too much.

All in all it was good 🙂

All in all it was good 🙂 There were some issues, but that is expected when travelling to Cuba... Room not ready on time, toilet and plumbing issues, a few things that were broken and needing repair (e.g. soap dispensers, locks on bathroom doors, paper towel dispensers...) But the staff is lovely! They are helpful and courteous and friendly. Love she espressos and lattes. The food was fine for us. We felt that there was enough variety, especially in the early morning at the breakfast buffet. [... read more] The lines for the restaurant were long though, so I wonder if they could improve on setup or logistics in the restaurant? The pools are wonderful and very prettily situated right in the ocean. We spent the entire day either at the beach or the pool. Our room was adequate (a bit in need of freshening up). Our maid, Yamilla, was wonderful and helpful. We also really appreciated the service of Suleidy at the Front Desk who went out if her way to resolve some issues with our room and my friend's room. We felt that it was good value for the price and would likely go back. One thing I suggest: the beach is difficult to access for people with mobility issues..my friend traveling with us has a wheelchair/walker and could not make it...is it possible to extend the boardwalk so that it is easier access for people with mobility issues?

Worst vacation ever

This vacation was horrible the hotel was over booked my ocean view was a building view before going to our room we tried to book some a la carts all of them were booked for our entire stay. We had water all over our bathroom and bedroom but no clue we’re it was coming from. No phone working toilet or shower for 3 days. The wifi barley worked and you had to get a new code every 14 hours.between 4pm and 7pm the water in the room didn’t turn on you could even flush so it smelled like an out hou [... read more]se. No daily made service they came every 2-3 days in the seven days did not put clean towels unless we asked and did not provide toilet paper we had to wipe with our towels and didn’t have any toilet paper in any public bathrooms either. The buffet was 30-45 minutes wait to get in and to get food that was horrible if they had anything left. The place to exchange beach towels was closed the entire stay. Cigar shop had no cigars. They did not fill our fridge daily we had 2 cans of beer and 1 bottle of water the day we arrived and when we asked for more they said only the first day the buffet was closed more hours then it was open. No games and or entertainment for my teens. Our door lock was broken we had to punch it several times for it to except our key cards and when you locked it from inside it could be opened anyway. The reception staff was very rude they did not send people up to fix thing and they would not provide toilet paper and when we asked to move to a functioning room they said NO. Furniture in lobby and other common spaces were falling apart. Overall this was the worst vacation we’ve ever had and I would not even recommend this hotel to my worst enemy.

Needs some work

Just returned Jan 2023. Considering this resort only opened in 2018 I expected more. The online pictures are accuarate as they focus mainly on the outside and lounge. Check in/check out were painless and they accomodated 5 of us in 2 rooms side by side however in 1 room the shower leaked a lot all over the floor everytime it was used and in the other room the toilet rarely flushed and no one came to fix it even though the front desk was advised. We had to almost beg for new towels. The food a [... read more]t the a la carte was decent, the beach restaurant was really good however at the buffet some items could have been cooked longer. A lot of the items were either not labeled or mislabeled and not usually replaced with the same item which caused guests to hoard the more popular choices. The snack bar although 24 hours service was incredibly slow. Bars usually only had one person serving which resulted in very long line ups. The staff was basically pleasant if You greeted them first but most made no eye contact and spent a lot of time speaking amongst each other. Wi-Fi worked most places which was helpful and the night entertainment was nice. Some of the available services were advised of by other guests and not the staff (i.e. there was a customer service department away from the main lobby or you could have breakfast prepared in the snack bar) The beach was beautiful and the pools were well maintained however the public washrooms off the main lobby were disgusting and not cleaned often enough. After some minor improvements this resort could definitely be a true 4 star.