You get what you pay for which isnt much

The grounds and beach were nice. However good luck finding a beach chair or getting towel after 10am. Room was a little rough, the a/c needed to be running 24/7 to keep the room cold but it was so loud. Bed was hard as a rock. The staff wasn’t very friendly. Check in and check out took 30+ minutes both times. Got tricked into a timeshare type presentation at their sister resort. Was asked if we wanted to have breakfast there and it turned into a 2 hour presentation. Food wasn’t very good, decent [... read more] selection but was just average and everything was pork. Only got reservations to go to the steak and Italian restaurant once and the portion sizes were small.

House fire Davidson, Saskatchewan

We were unable to go on our recent vacation .... we were to fly out of Toronto Pearson International on Monday, February 19/24 ... my oldest son and his partner flew in from Regina to join my husband, me and our youngest son on this holiday ... the weather man was calling for a storm in our area (Palmerston, Ontario) so we booked a hotel room in Toronto for Sunday, February 18 so we would not miss our flight .... we no sooner checked into our hotel in Toronto when our oldest son girl friend rece [... read more]ived a phone call from the RCMP in Davidson, Saskatchewan that her house was on fire and fire fighters were trying to get her parents and her three boys (the youngest boy being our one and only grandchild) ... we spent that Sunday night at Toronto Pearson Airport attaining a flight to get Pete and Krystine back to Regina .... there were no survivors from that fire in Davidson, Saskatchewan .... We lost our only grandson in this fire, however, Kristyne lost both of her parents and all three of her young boys ... we ended up spending the week that was supposed to be a fun filled family vacation to flying to Regina, Saskatchewan to attend funerals for all ... unfortunately ... we were trying to keep costs down and did not pay the extra $160/per person for cancelation insurance

Great Resort

The resort was nice, this was my third visit in two months to this place. The people are wonderful, food was really good, entertainment was ok but wish they would not share with the 'Senator and keep it at this resort every nite.

Nice resort

Enjoyed our stay. Food was good and a la carte restaurants were great, especially the BBQ ribs at the steak house. Beach was great but never enough chairs. I think this is consistent with most resorts though. Room was clean but dated. Bathroom ceiling needs repair. Took a bit to figure out hot water, but once we got it, shower was fine. Entertainment was good. Overall, resort was good value for the money.

Good Resort

The resort was very clean and the food was good. The hotel staff were very friendly and the entertainment was great! Beaches were great. Resort included free paddle boarding and kayaking which was fun. The negative was the rooms were outdated . Little hot water in some of the rooms and one room had a water leak or two from the ceiling. Never enough beach chairs which is common to all resorts! Had to go to beach before 7:00 am and gather your chairs before everyone else threw their towels  [... read more]on them.

Disappointing

We booked three rooms for a one week family vacation arriving 11pm. First night no toilet tissue in one of the rooms, no towels in another, requested a crib for an eight month old, had to wait till mid afternoon to get one even tho one was requested previously. The shortage of towels and toilet tissue continued through out our trip. There were no beach towels available for the first few days. The staff were barely doing their jobs and appeared to be the unhappiest employees and almost seemed res [... read more]entful they were there. I was there the year before and had such a terrific experience I wanted to share it with my family. The weather was great the food was plentiful.

You get what you pay for

The grounds were well maintained, and clean and the location itself was beautiful. There is not enough staff serving at buffets, not enough dishes, cups or cutlery. Some staff were quite rude at the bars. I am sure because they were not enough help. Food at the buffet was ample, but very plain and there were long lineups. Safe in room had no lock.

Waste of Money - We were Lied To

I didn't expect a palace but I did expect: 1. To be placed in the resort I booked. We were booked in the Playabachata resort but upon arrival we were put in the Coral resort - oldest of the 3 resorts. Not cool. 2. To be treated with respect. Upon arrival, my father was given a room on the second floor. We had booked a first floor room as he can't climb stairs. This was arranged with TripCentral and we were told none were available. This was 11pm and I had to wait until 1am (with my [... read more] 85 year old father sitting in the dark with all the luggage on cement steps) when everyone else had checked in (they wouldn't speak to me until then). After much forceful discussion, they finally took a room from another couple and gave us a first floor room. By the way, the couple they took the keys from checked in after us so there definitely WAS first floor rooms available. 3. Attention to important repair - The phone in my fathers room was no working. This was brought to their attention Day 1, Day 2, Day 3, several times every day and nothing was ever done to repair it. If my father needed help/assistance, he would never have been able to contact me. This continued for our entire 14 days. No one even came to investigate. 4. Dietary Restrictions - we both have dietary restrictions which were relayed to Tripcentral/Sunwing, and also communicated to the resort guest relations staff. Several hours were spent putting everything in place for this upon arrival. At every meal, we had to fight to get food. No one knew anything about it. Most of the Chefs didn't know what we were talking about and most nights we didn't get any meals. We had to to eat basically tomatoes, cucumbers and lettuce off the salad bar only. I can't imagine how this is acceptable anywhere! We finally picked up our bags and left the resort moving to another one at our expense. This had to be the WORST vacation and worst group of staff to deal with that I've ever been on. The only positives were that the beach and the weather were both lovely. Shame on all of you for passing this type of resort off as a 4star. It would barely qualify as a 2. Shame, Shame, Shame.

Amazoing nplace to relax and enjoy the weather

the service was great the food is excellent the day after i got there i could not find a beach chair or could not get a towel within 5 minutes of asking at the front desk everything was settled a chair and towel even the manager called me that same night for my opinion and told me to check with him if i could not find a chair or towel thumbs up to this resort if my health permits me i will be there again next year keep up the good work

Love this resort

We love this resort. The grounds are probably the nicest ones we have ever been to in the Dominican. The staff are so friendly and work so hard. We just returned from 28 days and look forward to going back again. The only issues seem to be in the large buffet because of the amount of people in there. Getting through the line ups and enjoying a hot meal are pretty hard to do unless you time it right. Both the Italian and Steak restaurant were wonderful. I highly recommend booking the superior roo [... read more]m which puts you close to the ocean. This was our second time here and will definitely be returning.

Will NOT Return

Internet is not available outside the lobby and very poor in the lobby. Room towels are picked up from rooms at 9 AM and no towels in rooms until 5 PM Room A/C - you could NOT adjust the temperature. It had to be turned off at night and windows opened. Beach chairs are limited unless you get up at 7 AM to reserve them either at the pool or beach. A la carte restaurants are limited to 2 and when we arrived on Tuesday all were booked for 1 week. If you like bar service by the pool or bea [... read more]ch there is none. Our room patio door or screen door did not slide easily but other rooms may be ok. The maid did a great job. My grade of buffet food and service would be a 4 out of 10. The grass and grounds were well maintained though out the hotel.

It was very clean!!

Honest review. Very clean. Room: no hot water all week, no water pressure in shower. Beach:beautiful but not enough chairs to sit on at beach or pool (they really need a system so greedy folks are not saving chairs at both - which we have seen). One day we sat on towels in sand (seniors). Came home with diarrhea (hubby still suffering after a week from onset).

Playabachata peurto plata

I have been to this resort before and found it an ok resort. I would give it about a 3 star rating. The food was good but by day 5 we were done with the same food options. This trip the resort was very busy and you had to save your chairs by the pool by 630 and stay with the chair until at least 7 or the security would remove your towels and belongings. On weekends the local people occupied the whole resort and we found them at the best of times very rude. Doing the enter and exit into the  [... read more]country was also a pain. We did the forms prior to leaving and the form was accepted in Hamilton but not in DR so therefore had to redo before departure that was a challenge as they wanted done on their computers which they only had 5 and were all busy. It is about an hour to the air port stopping on the way to pick up other visitors from different resorts. I would recommend to stay at the senator next store you can usually get an elicart at the bachata we could not get any as they were always booked even standing in line for hours trying to book. Also our room was not cleaned everyday and the phone connection to friends room did not work. We would tell at front desk and they said they would talk to cleaning staff the next day cleaned then the next day was not. bonnie kesimaat

Playa Bachata

Major shortage of poolside lounge chairs had to get up at 6:30 in the morning to get a chair for the day. Food was repetitive and made, mostly into chopped up mixtures Staff was very pleasant. Cockroach in my room

Older resort needs renovations

Room 2star bathroom barely 2 star,under staffed or over booked,food very basic,Wi-Fi pretty much non existent,staff either not trained or just overwhelmed,airport customs a mess beware finger print all

Beautiful Property

The positives: beach, cleanliness of the overall resort, hot showers, water pressure and friendly staff. The negatives: lack of shower towels in rooms, lack of dishes in the restaurants, lack of variety of food in the buffets, lack of staff in restaurants. Yes we paid slightly less than other resorts but we still expected a towels for showers and a plate at meal time.

Playabachta Resort Puerto Plata

this resort was excellent value for the money. the grounds were beautiful with a flat walkout to the beach. easy access to everything for those with disabilities. 3 buffets to choose from and 2 a la cartes. there was a variety of good food to choose from. 2 nice large pools with bars close by. all the employees and staff were very accommodating and pleasant. the entertainment team were excellent and kept us busy even during the few rainy days. the rooms were slightly dated but very very clean. a [... read more]ll and all it was great vacation and I would highly recommend it.

Won't be back

The service was awful. The first night the toilet was plugged and we called down several times and no one came. No beach chairs unless you get down to the ocean VERY early. Both my husband and I got sick there.

Average resort

Grounds were beautiful, beach was nice. Most of the staff were very friendly. A la cartes were not great and the buffet food was good but it was the same thing every day. They could use a hostess as we often went to dinner and searched endlessly for a clean table. Rooms are dated but clean. No beer in the minibar

Value for money

We stayed at the Playa Bachata for 9 days this time. Although this hotel is a little older, it is clean and well maintained. I love how easy it is to get around, the restaurant, bar, pool and beach are all close together. WIFI only available in lobby and pool/bar area, but not in rooms. The rooms are basic, but clean and come with a safe. All buildings are only 2 stories tall and there are nice big balconies on all the rooms. No alcohol in the rooms only water coke and 7-up (next time I will pic [... read more]k up something from duty free to have in the room). Loungers on the beach were a bit of an issue, people get up early and claim them, and we ended up having to do the same so we weren’t sitting on the sand. Beach is clean and lots of shade. We spent most of our time there rather than at the pool where they had all the games and fun. There is no swim up bar if you are a person who likes that. This resort connects to 2 others, you can use some of the amenities at all three. I loved Caribbean street where you can get gelato, good coffee and pizza if you need a snack in the afternoon. The buffet is available for all meals. Lots of options, and we were very happy with the food. Our plates were full every day with salads, pork, chicken, rice beans, plantain, avocado- I personally would not recommend the wine. There was also pasta, pizza and fries available. The shows at night were very popular, but we’d seen them before. A couple of nights they had a guy playing guitar in the courtyard, and he was great. This is also where the disco is at night. I love that the disco is not enclosed, I just wish they would update their playlist a bit. They tend to play the same music all the time. The DJ isn’t the best, but he took requests. Highly recommend the Saturday night beach party. The main bar is open 24 hours. Alcohol is not top shelf or even middle shelf, but the mojitos and beer were flowing. A great time for a week away!