The resort is clean

The housekeeping Maids don’t do a good job cleaning. The bed sheets are pulled tightly and neatly and look very good with the swans and different things they make with the towels. However, the maids don’t take the time to actually CLEAN the shower, toilets, sinks and the floors.they just make it look nice on the surface. The cheap fish was the same kind every meal. No different kind of fish. Very boring food. No Wifi and internet poor connection. No evening shows. One night they promise [... read more]d a water show but then it was cancelled. It is a clean well maintained resort. Beautiful layout beautiful flowers and gardening !! The beach is very close to everything. Workers very friendly and the place is very clean and spotless. I would definitely go back if they change the couple things I mentioned about.

Amazing!

We stayed at the Ansagna from Aug 6-13.Everything was great! The hotel and our room were nice and clean. The food was very good and lots of choices. The staff was very nice, polite & extremely friendly. LOVED this resort, beach, people and would recommend it to everyone.

Amazing resort

Angsana is a 4 year old hotel, with well kept beautiful grounds. The hotel is very nice, there is a big building and a few cabanas. The rooms are big.The staff was extremely friendly and accommodating, the service everywhere was very good. Even the food was not bad, we could always find something good to eat. The beach is amazing, wide, with white sand and almost new beach beds. The water is clear, calm, no waves, there are coral riffs not far from the shore, so we did a lot of snorkelling ri [... read more]ght there. We stayed for two weeks and did not even feel like going anywhere. Almost no entertainment though, I guess they are trying to save where they can. No masks are imposed, they seem to have COVID under control, at least for now. We enjoyed our vacation very much. Special thanks to the staff who did their best to make out stay very pleasant

Impressive for Cuba

This resort is very clean and beautiful, it has a boutique feel to it. Spent a week there in July’22 and will definitely be back. Clean rooms, beach towels are available right in the room, gorgeous large beach. Service was amazing, we had no issues at all, no issues with room or service or food. Very nice experience. I gave food 5 stars because I have been to cuba before and I know how the food is. This hotel did a great job on food options and prep.

Wonderful Vacation

If you are looking for a great relaxing holiday, this is the place. We stayed at the Angsana from May 10 to 24, and just loved EVERYTHING about this resort: spacious and bright accommodations, delicious food, superb drinks, etc. ALL personnel are very attentive, competent, friendly - simply fantastic. They are so eager to please their guests. They truly spoiled us. Will not mention any names for fear I might omit someone. The resort is well appointed, making it very easy to get around. T [... read more]he grounds are very well kept - so many varieties of bushes, trees, and flowers - a delight to behold. Good job gardeners! The beach is second to none. It just doesn't get any better. Loved the two smaller beaches as well - very private. Occupancy during our stay was low, so it was very quiet and relaxing. We highly recommend this resort and look forward to return very soon.

Beautiful resort.

While this is an absolutely beautiful resort it is definately struggling to start up after Covid and lack of guests for 2 years. The food is mediocre. Only two restaurants open, which is understandable seeing as maybe the resort was 1/4 full. No activities yet, but they made an attempt on our last day, so hopefully.... Wifi, forget about it. You are on and off like a yoyo and sad to say but by the third day we had this super long user ID and password memorized from logging on so much.  [... read more]Also the attitude of some of the staff was surprising considering they should be happy people are coming back. Others were awesome!! Misquitoes and flys are abundant. All that being said, given time to reboot I would still give it another try. It really is a beautiful resort. And would I recommend it....not yet, but later.

Amazing Resort

Very nice resort. Well kept . Amazing grounds and staff. Not a party resort, perfect for a relax vacation. Nice beaches, there are two of them. Food is ok for Cuba. Bring some spices and you will be okay. Would go back in a heartbeat.

Wonderful Staff

My cabana was very nice, ocean view and a good size. The house keeping staff were wonderful. However, when we arrived it appeared they were not ready for us. The wait to check in was too long and no written or verbal information was provided about the resort or the cabana room. Restaurant and bar staff were very obliging and friendly. Unfortunately, the resort did not appear to be actively managed very well.

Great resort

Very lovey resort it is not to big so everything is close by, you will find the best service at this resort than any another resort. The bus ride is a little long so make sure to travel in the day time so you can see everything on the ride to the resort.

Wonderful vacation

The hotel was clean, well maintained, staff friendly. Food was good considering that some items are not attainable to them. Did not like that we could only add an hour to our check out time and it cost extra, if you have a late check in you should have a late check out. Rooms were not usually cleaned until later afternoon anyways.

Amazing staff, incredible experience and relaxing resort

The resort is super clean, all bars, snack bars and buffet areas are beyond expectations, even with covid protocols. Love this place and staff Pool is spectacular, rooms clean, food is good, if your not expecting unrealistic choices. Very happy

Excellent resort

Angsana is a great resort to get away for a a quiet laid back vacation. The place is very well kept. The beach is a smal cove with a sand coral mix and well maintained. People complain about the food in Cuba, the food here is pretty good to me. A few items not around due to supply issues but no big deal. All of the staff and employees are great. They couldn't do enough for you. Masks were worn at all times covid protocols were observed at all times.We will be back.

Averge resort

Found the resort okay. Floors of hallways and staircases very dirty. Buffet was same food every day for all 3meals. Last night buffet was shut down with no notification had to eat at a snack bar.No beach towels for 2 days. Cold water for showering 2 days. No welcoming when getting to resort or information at check in for a map of resort or info about restaurants or nightly entertainment. Very disappointed for 5star resort and what paid.

R&R at this adults-only resort

This is not a resort for the party crowd, but if you are looking for a relaxing adults-only resort in Cuba this is a great place. We would definitely return. Sorry for the length of this review, but we are currently in self-isolation due to COVID-19 after getting back from our trip! The resort faces onto a beautiful view of the ocean, with the water only a few steps away. There are rocks and coral here and apparently is a great place for snorkeling. There are two very nice sand beaches that a [... read more]re just a couple of minutes walk from the lobby area, one at either side of the hotel. The larger beach is perhaps 400-600 meters long and is shared with the Dhawa resort. There is another, smaller beach on the other side for Angsana guests only. This one has a bar and cabanas but no washrooms, but again it is only a couple of minutes walk to the nearest washroom. There are frequently pelicans fishing on the water in front of the resort and at the beach. There are two unheated pools in front of the resort. They are not huge, but are larger than they appear in photos. Some people have written that they found the water somewhat cool, but I found it to be just nice and refreshing after laying in the sun. Unfortunately the weather was disappointing for the first half of our week - cool, windy and overcast - so when the sun finally came out we spent most of our days lounging by the pool. I had read that there is never a problem getting a lounge chair at the pool or the beach and we also found that to be the case during our visit. Maybe this was in part because the resort was far from full occupancy, which I understand has always been the case since it opened (I think about 18 months ago). In any event, I loved this about the resort...even though there are still a few selfish people who insist on "reserving" their favorite spots for the entire day. Most of the guests at the resort were over 50 (like us) although there were also a fair number in their 40s, 30s and 20s. Happily, there were very few drunk and obnoxious people at the resort during our stay, perhaps because of the older average age and the low-key nature of the resort. Of course, there will always be one or two. The evening entertainment mostly consisted of a single musician in the lobby bar, either singing or playing an instrument. Except for the pianist, who played classical, they mostly played pop/rock music that the guests would be familiar with. They were all very talented and we enjoyed them all, but they chose to be accompanied by canned music (except the pianist). I would have preferred just the instrument personally. One night there was a small band that played (I assume) Cuban music. We enjoyed very much and would have liked more of this. The live music always finished by 10 PM. There is no disco on the resort, but I understand people can go over to the Dhawa for that kind of thing if they want. They were also promoting some kind of off-resort dance party one night during our stay. Not for us, thanks. The lobby bar is open-air, so people can sit inside or outside. There is also a "jazz bar" next to the lobby bar, in a separate enclosed room. Unfortunately, we never saw any live music of any kind in this bar--just music videos playing on a live screen. As a result we never did more than stick our noses in. It would be nice if they could utilize this space for more live music. It would certainly have much better acoustics than the lobby bar and they could also play a bit later since it is an enclosed room. The soprano sax player, Onix, was great but would have been much more enjoyable in the jazz bar. There is not a big animation team at the resort trying to cajole guests into taking part in all of their activities. Not a problem for me! Similarly, there wasn't loud music blaring all day long at the pools. Sometimes just for a couple of hours late afternoon, which was perfectly fine. There was a "water ballet" in the pool one afternoon which was interesting enough. The resort does need to do a better job of letting guests know what is going on. There is a bulletin board near the lobby that they should be using more: weather forecasts, what the evenings entertainment will be, and so on would be helpful. Similarly, each room should really have a small binder or booklet to let guests know things like how to work the air conditioning system, what the buffet hours are, etc. We eventually figured that all out, but it still would be nice. The resort is fantastic visually, with attractive and clean buildings and common areas, natural beauty, and amazing landscaping and plants. Our room was very nice with a large walk-in shower with a rainfall shower head, a king-size bed, mini-fridge that was restocked daily, patio, safe, and a TV with signals from all over the world (including CTV from Canada). Our room was a second-floor garden-view room at the end of the main building at the back (overlooking landscaped grounds and the mangrove forest behind). It was totally quiet, although we had friends at the other end of the building who were kept awake one night by a loud group in the next room. At most resorts we would avoid a room overlooking the pool/main area because of night-time noise concerns, but I don't think that would be much of an issue here after. We generally had enough hot water in our room, although a couple of times it was only warm. One day their hot water system was broken, but it was fixed by that evening. Everything in our room worked as expected. One day a sliding closet door came off its roller and it was fixed promptly after we notified guest services. There is a Cadeca currency exchange right in the lobby open every day which was very convenient. Last time we were at a Cuban resort (a number of years ago) exchanging money on the resort was a problem, especially to get 1-CUC coins for tipping. Not here. There is also a convenience store that sells cigars, rum, souvenirs, snacks, etc. We found the staff to be very nice, but we have always had that experience at the resorts (although we are not regular resort goers). The staff are certainly very busy at peak times so sometimes it takes a bit of time to get a drink. I don't envy them having to deal with unreasonable requests and expectations of entitled guests. My sense at resorts is that the staff is extremely unwilling to call out bad or unreasonable behaviour of guests (not that we saw a lot of bad behaviour at this resort), for fear of insulting them or getting a poor review. They should get over that. If the staff is bothered by bad behaviour, most likely many of the other guests are too. The resort is a fairly long way from the airport (about 1:30 on the bus). We arrived at night, so we couldn't see anything and the trip seemed a bit long because of being tired from the flight. The trip back to the airport was good though, driving over the long causeway, but also through towns and countryside. Our tour-guide on the return trip spoke quite a bit about Cuba and Cuban culture, which was really very interesting. I have read a few reviews complaining about the food at the resort. We actually found the food to be very good with more than enough variety. Okay, it may not be 4+ star by Canadian standards, but we enjoyed it very much. We actually never booked one of the a-la-carte restaurants, as we were happy with the buffet, but our friends who went to the Asian said it was excellent. As others have noted, they did run out of potatoes a couple of times (seems like an odd thing to run out of to me). So eat rice or fried banana chips (these were very tasty, by the way). If you can't find things here to eat that you like, you should honestly stay home. One thing is that I found most of the fruit juices at the breakfast buffet to be watery tasting. I have celiac disease so there were a number of things that were not safe for me to eat, but I was always able to find something and I never had any kind of a gluten reaction. For the same reason I can't eat baked goods. The desserts all looked nice, but my wife didn't really find them to be that good. Fortunately, there was always fruit and good ice cream. One thing we found odd was that they never make dessert spoons available until you ask a server for one. Not quite sure why they don't set the tables with a spoon, or at least have them in a caddy by the ice cream. Overall, we found that the Angsana, Cayo Santa Maria, was perfect for the kind of vacation that we were looking for--quiet and relaxing. I read a number of reviews before booking, with most of them being positive, but some others completely negative. I guess everyone has a different experience and different expectations. I think sometimes people pay $1,200 pp for a Cuban resort and expect the same kind of food and service that they would get at a $2,500 pp resort. Temper your expectations a bit and you will be very happy here.

Angsana beautiful!

We’ve returned from Angsana Cayo Santa Maria on the 13 March 2020 after a wonderful week at this resort. Staff very courteous and helpful especially our representative Yailit at customer service. Minor issues with food item shortages and ( possibly due to shipment delays ) and we did have communication issues from room to reception with phone not being answered and getting room service was a miss in the evenings, not really serious for us but in an emergency that could be an issue. T [... read more]he beaches are beautiful and quiet and picturesque with lots of great snorkeling just a few yards out from the beach. Beach shoes a must! There are bumpy rocks hard to see at times under the sand and impossible to see when the waves stir up the water. Our room ( in Cabana #3 ) was beautiful and spacious and clean with a beautiful balcony and view of the ocean and an air conditioner that was awesome! The buffet restaurant was 4 star in what it serves but limited in choices but service excellent with Iliana and her teammates who were very friendly and attentive The “ A La Carte” restaurants were disappointing in food preparation, quality, and really missed the mark in trying to emulate intercontinental cuisine but the waiters were all excellent and courteous. Do visit the beach barbecue and Daniesky who probably is the hamburger king of the Cuba if not the Caribbean Our stay was overall excellent but for some minor inconviences that would definitely not deter us from returning! Thank you Angsana y a la proxima vez!

Lovely resort!

This was a lovely place for a winter get-away. Spectacular grounds, beautiful buildings, comfortable and well appointed bedrooms. The infinity pool was great, although could have been a bit deeper. Lovely beaches, one large, white sand. The other more private, smaller, a delight for anybody who looks for and finds this hide-away. The food was just fine, plain but just fine. Nobody goes to Cuba for the food! Bring peanut butter and jam for the morning. This resort is geared towards the 45 p [... read more]lus crowd. Not a lot of excitement if that is what you are looking for this is not your place, but if you looking for quiet and relaxation this is it. Last but not least the Cubans at this resort were lovely people, helpful, pleasant, friendly. It is helpful if you have a few words and phrases of Spanish as not all of them speak a lot of English. I recommend this resort highly.

Excellent Resort

The hotel is modern and clean. The grounds were well kept with colourful flowers, shrubs and trees. The pool area had plenty of loungers and umbrellas. The rooms were spacious and fitted with modern fixtures. There are two beaches. One beach is very big and great for swimming. The second beach is smaller and tranquil. Both have plenty of palapa's and both are great for snorkelling. The food was good with only the odd shortage of certain items. There was always a wide variety. The st [... read more]aff were excellent. They were always pleasant and eager to assist. Entertainment consisted of some musical acts in the lobby bar. Nothing extravagant but the hotel appears to be meant for quiet relaxation. The hotel is about a 30 minute drive from the mainland and about 1 1/2 hours from the airport. Overall a great resort.

Fabulous resort

Everything was fantastic: the service was courteous and considerate, the entrance grandiose, the décor was tropical and magnificent, the bars were plentiful and nice, the rooms were clean and pleasant, the entertainment was fabulous, the beach was amazing, even the weather cooperated....but..... the food...we Canadians like our food...and this just didn't cut it.... we had fries two days and we thought we were in heaven....this department could certainly work on improvement....I give it a 4 b [... read more]ecause of the culinary deficiency.

Great Mature Adult Only Resort

Met my expectations. Food was good, plenty of fresh fish options. Don't expect 'North American' junk...Room was clean & not too beaten up, resort impeccably landscaped. Loved the lay out & space between the beaches. The small beach does need a washroom facility. Appreciated the spraying in the am & pm outside, makes a difference. This is a quiet, serene, mature resort, lets keep it that way! All the staff are lovely, very friendly & they work very hard long hours for very little reward. I did ha [... read more]ve higher expectations for snorkeling, but I had to remind myself that they were hit really hard last year with a few hurricanes so most of the coral was effected. Not as bountiful as I was hoping. I will definitely go back & only recommend to select people who can appreciate the beauty, surroundings & facilities that I do. Doing the research & reading un biased reviews helped me make the perfect decision!

Amazing hotel

the hotel was excellent but there was no entertainment in the evenings. staff were very pleasant and accommodating. hotel was very clean. there was no lack of beach chairs. overall excellent hotel