Great New Resort

Hello , the resort is quite new and location is good as well , close to playa pilar beach , delphinario , stafd if friendly , water activites like sailing and other boat activites are free , also theres a spa , small market , bowling alley and disco . The only thing is you need beach shoes for swimming as there a rocks on the shore, alternatively you can goto cayo guillermo beach and also the occupancy was low during our stay - so not much of entertainment happening while we were there . Overall [... read more] i would say its a great resort to stay and staff was friendly and helpful .

Relaxed and be pampered

Now that we have returned from our recent holiday at the Grand Muthu Imperial, I want to express our gratitude for the hospitality and professionalism of all the staff at this fabulous resort. If you are looking at a place to relax and be pampered, then this is the place. There are some of the staff that went above and beyond to make our holiday very enjoyable. At the Snack Bar we were always met by Yulliet and Laimy with a smile and the best Spanish coffee in Cuba. Aimee, Maury, Osvel and G [... read more]uillermo from Buffet that provided us with a comfortable setting. Siomara our housekeeper in block 9, she would always provide an surprise in our room, love the art work. Jeny from the pool bar, she would always provide us with a special drink that was know to us as the Jeny Special. Yadi from Sports bar, she is always very entertaining to watch as she made the most elaborate drinks. Carlos, Pino, Higteandro, Maceo Yanet, Grether,Asiel, Lince, Yoendry and Fatima from Lobby bar, they have bar tender traits that made our late nights a party atmosphere. We cannot forget the gardeners and cleaners who keep the grounds and hotel look amazing. Food and Beverage Managers Joan and Jean. Thank you for always checking in to make sure everything was okay. Yordanis from Marketing and Adriana and Jorge from Customer Service. Yoenny, Ismary and Rachel from Front Desk

Relaxing spot

3rd trip to Cuba, and 1st at Gran Muthu Imperial. Hotel is beautiful, grounds are lovely. Spent most time at the pools, but beaches were great. Travelled with my husband and 2 other couples who were returning guests at the Imperial. Covid had some affect on the variety of food but there was always lots to eat. As usual the Cuban people were the hit of the trip and the staff here were great. Starting with our rooms in building 9, Rosy and Siomara kept everything spotless and we were entertai [... read more]ned by the most fabulous “towel” art. We started our mornings with coffees/drinks in the snack bar where service from Yulliet, Laimy, and the others was great each day. Always helpful at the front desk were Rachel, Ismary and Yoenny, and Adriana and Jorge from Customer Service. Our dining was made better by the staff in the buffets Aimee, Laura, Maury, Osvel and Guillermo. Food and Beverage Managers Joan and Jean checked in regularly to see if we needed anything. Also Yordanis from Marketing, was always making sure we were happy. We had great service from Jeny and William at the pool bar. And in the evenings we made a regular stop at the sports bar to enjoy the daiquiris that Yadi makes. And we cannot forget the staff at the lobby bar Higteandro, Carlos, Pino, Maceo Yanet, Grether, Asiel, Lince, Yoendry and Fatima. And while we didn’t get their names there were the gardeners and cleaners that kept everything looking nice.

Beautiful Resort

Text: Another wonderful vacation with our friends at the Gran Muthu Imperial. Being our third time at this resort the staff, once again did not disappoint. We were welcomed back with open arms (literally) and for the whole week we enjoyed seeing the hard working staff of this resort, it is so wonderful to see how dedicated and humble these people are, it truly makes us want to stay longer each and every time we visit. Covid has truly impacted the resorts of Cuba but there was always plenty of [... read more] food and drink to go around. We would like to mention the many amazing staff that helped us make this trip unforgettable, we apologize in advance if we have forgotten anyone: Yulliet and Laimy from the Snack Bar Yoenny, Ismary and Rachel from Front Desk Aimee, Maury, Osvel and Guillermo from Buffet Adriana and Jorge from Customer Service Siomara our housekeeper in block 9. We were greeted every day with a hug and smile. Yordanis from Marketing Jeny from the pool bar. Yadi from Sports bar, you truly do make the most amazing drinks. Carlos, Pino, Higteandro, Maceo Yanet, Grether,Asiel, Lince, Yoendry and Fatima from Lobby bar Food and Beverage Managers Joan and Jean. Thank you for always checking in to make sure everything was okay. We cannot forget the gardeners and cleaners who keep the grounds and hotel look amazing.

Beautiful resort!

It was a very beautiful resort and since this was my first time so don’t really have anything to compare with, but I loved every minute of my trip. Amazing drinks (very colorful) and nice view, nice swimming pools and great staff. Just too many mites is bed they so tiny you can barely see them. As a vegetarian don’t have much options to eat but fruits, fries and grilled sandwiches were alright! Overall I had great time.

Good resort!

I like this hotel. public area is clean, food is fresh, people are nice. comparing with price, it is good enough! The only concern is the mosquitos!!! too many!!! It really bothered us! Some one should give us suggestion or warning after we book the hotel so that we can prepare at least.

Client review from Kelly 2022 OCT

The hotel is very good, near the sea and food and drink are free and available any time. One incident we would like to report is that: the room#8009 (we upgraded to oceanview suite) lost internet after we stayed for 2-3 days. On Wednesday night we were arranged another room(#9016) which has no oceanview. The hotel said the whole building for room 8009 did not have internet and need to be repaired. So we talked to hotel about refund the difference of hotel fee we paid between the oceanview  [... read more]room and the regular room. But the hotel can't give us an answer. Other thing is in room 8009, the mesh door could not closed properly and so there were a lot of mosquitos and we got lot of bites. There is washroom basin drain pipe leaking(not to big )in room 9016. Food is good but we suggest to mark the lable on the plate in some details so clients may know what are the food. It is a buffet style and after the food processed sometimes we did not know what kind of food in the display. Coffee are not available in buffet room and need to be got from the lobby bar. Hope it could be available in buffet room once ordered with waiter. walking lane's lights need to be repaired so some places are very dark in the night. Generally , it is a unforgettable experience and I would recommend friends to live in this hotel as comparing with the neighbor hotel there is less residents and there is more opportunities to enjoy the swimming pool, etc.

Very bad experience

The resort is acceptable, the room was full of bugs, we did NOT eat for 7 days straight, 1 restaurant open only full of bugs and flies, you can not open eat from the food disgusting, they were using the same plastic cups at the bars.... Never again

Not the best experience!

The overall experience was below poor. We usually make the best of our Cuba vacations, however this was the most challenging time we’ve ever had. We don’t go to Cuba for the food, but to have to eat all meals at the snack bar, with close to no food, flies and birds landing on your food, food was always cold, it’s not acceptable and I’m pretty sure it does not meet any health requirements. This hotel has no beach, so you have to walk to the next door hotel through uncut and unmanicured g [... read more]rounds. The pools are great however the water looks dirty. The rooms are nicely done as the resort is newer. We would not return to this resort and definitely would not recommend to any of my family and friends.

It was good

My issues were that I had to keep asking for more time to use the wifi. The food was not even warm some days and I think they were intentionally burning the fries. I found some decent meals. Some staff were not friendly. Gym was not adequate. They need to renovate some areas.

Grand Muthu Imperial CUBA (DON'T GO THERE)

it's not a 5 stars, it's a 1 Star, and I'm generous. Food is aweful, no beach at all it's only rocks and you could find tires, junk, shoes, bottles, plastics, etc on the what so called beach. They expect a tip for everything, even water! We asked for a bandaid after an accident and they had none, they didn't have tea... I could go on for hours, thanks to Air Canada Rep (as trip central confirmed they couldn't help us) we changed resort, it was way better and it was a 4 stars with the best bea [... read more]ch ever. People who like this place never travelled.

Beautiful resort! But...

We were very happy with the hotel itself, very clean, modern and new, however very disappointed with the money we paid and lack of services that were not available because it was a "slow time" of year... we didn't get any kind of compensation considering what we paid

Cuba \ Cayo Guillermo \ Grand Muthu Imperial \ this is a 4star resort.

July 1 – 8, 2022 Travel Period : July 1 – 8, 2022, very hot Low season \ off travel season, less then 50 rooms booked. Buffet Restaurant: Day before departure received email that the Buffet Restaurant dining inside was closed due to low season. Mini Buffet service to be offered at the Snack Bar for Breakfast and Lunch. Snack Bar: Serves finger food order from menu, excellent burgers, terrible fries. Open tier walk up. Large room, no problem with finding a table. Buffet Resta [... read more]urant: Due to low season the Buffet Restaurant Dining Facility inside was closed and a mini Buffett service was provided at the snack bar daily for breakfast and lunch. Breakfast was fine still cool in the morning but lunch was to hot and I did not like this. Daily Buffet consisted of 3 meat products, pork, chicken, beef, changed one day to shrimp. I eat a lot of salad, green leaves: No lettuce, plenty of peppers, cucumbers etc, just no green leaf lettuce. Also no tomato. Plenty of fruit..excellent. Plenty of sweet desert trays and ice-cream. Excellent Service at the Snack Bar during Breakfast \ Lunch. During lunch there are to many flies on the buffet food and this was a turn off for me. a la carte Menu Restaurant, Dinner was provided in a La carte menu restaurant the menu changed daily. I like this because it was air conditioned and inside, the quality of the food was poor and often cold. Service was excellent. Room: Excellent, AC worked, washroom no problem, no power problem, shower had plenty of pressure. There is a mini fridge inside the room, only on the first day there was 1 can of beer, rest of week no beer and was not re-stocked and no pop. Water was provided in large 2L bottles. Ground Facility: Excellent no problem, clean, on going maintenance by staff. During booking I requested top floor of bungalow and king size bed, sadly disappointed upon arrival I got neither and had to wait until another room was ready few hours later. During booking I fail to understand why make request if they cannot be fulfilled, like above, seems request at best. Pools: 3 Cascade pools, excellent in size, due to low season not many people in pool. Due to the heat the water in the pool was like tap water…very warm excellent. We spent all day inside the pool. Lobby: clean, fun, no problem, excellent bar service with nightly entertainment. Beach: Good, plenty of umbrellas due to low season. Beach grounds need to be kept clean daily as plenty of plastic cups are left by tourists, seaweed washed up, need to do a better job here.

Amazing Cuban people.

THE GOOD: Big nice rooms. good & nice room keepers cleaners. good tennis courts. I played with Giobani the Cuban Gym Guy, very kind and helpful. 3 swimming pools, (with very few shades from palms). The entertainment persons are very dedicated & nice, everyone, the ones on the pool, the night shows people, etc. The waitress and staff are awesome, nice & helpful even the garden keepers, (only one of the pool cleaners, look like he doesn't like his job). The Dominican chef is very good, but [... read more] sometimes the food wasn't good, because he doesn't have all the ingredients, (onions, garlic, species, spice hot peppers). So we ask him for "picante", and he ran to his place to invite us from his special Dominican hot sauce, and that save the food of the day! THE BAD: The beach in front of the hotel has no sand, it has reef rocks that you can not step on, nor get into the sea. The accessible beach is after the end of the hotel and the bar, with some chairs and shades far from the bar. Too many mosquitos, flies, crows, and seagulls trying to steal your food when in the big & nice open breakfast and lunch buffet. Some days poor flavor food. The supper at the night restaurants was good in general, but one day I chose onion soup, and they gave me one without onion(???) because they have no onion in the kitchen (???) weird eh? I hope these comments will be helpful. Thanks to the Cuban staff (and Dominican chef) that make my vacation a VERY HAPPY ONE!!! Special thanks to Giobany, (the tennis and gym guy). Adriana López, Grettel Martinez, Jennifer (pool bar), and the bar lady at the indoor sports bar. They were AMAZING!!

Not as advertised

Hate to complain but this place really pushed me and my girlfriend to our limits. Calling this a five star resort is a flat out lie. I understand that there has been problems with food supply and covid-19 causing staff shortages. But the resulting stay was far from the product advertised. Almost everyone came off as very cold. We found this unsettling since we have both worked in the service industry and couldnt understand why we were being ignored, or like we were bothering the staff. The [... read more] atmosphere was just very awkward and confusing. When we asked where dinner was we got shrugs. Public bathrooms were constantly out of toilet paper. We went to the cigar bar looking to have a fun time (as people who dont normally smoke) and the person there just made us feel stupid for knowing nothing about the cigars. The fact that all al a carte restaurants were closed and they solely relied on an outdoor buffet for breakfast and lunch was a joke. Because the buffets were outside the staff had to fight a battle with flies the whole service. Some dishes by the end looked like they had more flies than food in them. The salads were rancid, just constant recycling of food from lunch to breakfast. It felt like a bad summer camp. I didnt eat other then the odd piece of bread and dinner for the last couple days. This was my first "resort" vacation and i found i have been served better meals in hostels in the middle of the Peruvian jungle. I feel the a la carte menus have just been the same since before the pandemic since the descriptions were completely different than the product served was often nothing like what was described. Soups smelt like burning steam tables. We spent $100 USD on a private lobster dinner that pretty much included 2 lobster tails, and appetizers/desert literally brought over to us from the buffet. They have these tables that i see they feature on facebook and Instagram with bottles and glasses lined up with lighting and stuff, but whenever we would walk by staff would just glare at us. I think they're just displays? Just kinda added to the bizarreness of the whole place. It seems like they have nice-ish facilities like a gym or a theatre but I constantly found that everything was shut. No choice in restaurants. All the gym equipment was "out of order" a nice square with several places but all the doors were locked. After braving some toast i needed a bathroom and 3 out of 3 bathrooms either didnt have toilet paper, were locked or was yelled at by maids saying dont go in there. I just feel lied to when looking at the 5 star rating. Really feel like a karen writing this out but i genuinely feel lied to about this resort and spent money but also limited vacation days down here. Once we got 3ish days in we were wishing to be home. It felt like we spent most days waiting our trip out on the beach and sleeping early since there was next to no nightlife. Every response I've received about complaints has been vague customer service copy and pasted mentioning they have brought up our issues to management, and we are left with a feeling of being taken advantage of. There is a shocking amount of good reviews posted that i cant understand, no one in their right mind would find the service, food and stay acceptable with what was advertised. To be fair the beach was nice, and if you end up here, definitely take advantage of a short trip to pillar beach to escape the resort.

Traveler beware!

We are back from spending a week at the Gran Muthu Imperial hotel. On arrival we were given pre-arranged reservations for the a la carte restaurants with dinner at 8 or 9 pm. Due to medical reasons, this was not acceptable and we were told we would have to discuss with the agent making reservations after 9:30 in the morning. When we met with her, that is when we learned that there is NO BUFFET in the evening with the exception of Tuesday and Saturday. All other nights, the guest all had to go  [... read more]to the a la carte restaurant or go to the snack bar (hamburger, hot dog, poutine, fries). We had heard the beach was had rocks I thought it meant we would have a difficult walk into the water. I was so wrong. The water was covered with water big rocks, small boulder size. You cannot swim in this water. We walked to the other beach on the left but the sand is not groomed, looks like it was dumped on the beach, it is so deep and uneven, it was difficult to walk over. Many guests did not even know we had a beach, they thought it was the beach we saw from the pool area where the weddings are performed. The breakfast food selection was very good. The lunch one was left to be desired, it was a hit and miss. You don't go hungry but the selection is bony chicken or pork. Later on they introduced beef stew and a stir fry but I think it is because there was another group of guests that arrived. This is my first time with an adult only. The hotel next door with the kids had much better beach which we ended up going to and the water was beautiful, you could walk a great distance in the water. As for the housecleaning, it was minimal. The rooms were swept and the beds made but they did not pick up the empty water bottles from the desk, they left them. The towels were rarely changed and if you asked for some, no white towels, and they would give you beach towels to use then ask why you have so many of them. I called the front desk about the towels on the Monday, we had been there since Thursday and after that, the housecleaning was nil. The worst part of the trip are the flies, little tiny black flies. So many of us had bites, my husband and I to the point we had to get medical assistance for the itching because we had run out of our benedryl, after bite gel and spray. We had brought as we had been bitten badly in Jan 2020 on our last trip. Therefore, the seasons are different but the flies are bad. Be aware of this before you go. If you want to be on the beach and go into the water, this is not the hotel for you.

Amazing Views

The hotel was clean, well kept, with amazing ocean and pool views. I was in building 8 and saw the beautiful ocean and pool every morning. My only complaint is the food situation. Currently there is is NO buffet for dinner. It’s only alla carts, so if you do not like fine dining this won’t be for you. The portions were really small at dinner and oftentimes we had to go to the snack bar to get food afterwards. The people of the resort were all amazing and friendly. If you go, Pilar beach is a [... read more] must.

Disappointed in the staff

While the resort was very nice, clean and well kept, the staff in our opinion may want to remember that we are their guests and maybe remember that you have to acknowledge your guests. On NUMEROUS occasions we had to wait for any inter-reaction because they were so busy talking to each other … in the dining room trying to get a glass of water to go with our meal, or a drink at the bar.

Marginal

Service could improve greatly Food was marginal and not a stretch to say the hot dogs and fries were the best menu item anywhere Good facility and pools Bars were decent Rooms were good Beds comfortable Went to the Mexican restaurant and food and wine terrible

Trip April 2022

My friend and I went to the Grand Muthu Imperial April 10-17 this year. 2 girls that work together to hang out and relax. We had a great time. Rooms were clean, service great. We were entertained and the staff was very friendly! The food was good, always something to choose from. They have the best roasted pumpkin! Omg and their ice cream! Yum, only time I eat it is when I’m in Cuba! The ocean and beaches are beautiful. If you a vacation with no faults go somewhere else and pay a ridiculous  [... read more]amount of money and be harassed by staff and vendors, if you want beauty, friendly staff, no vendors bugging you on the beach or the edge of the beach then go to Cuba. We had a great stay at the Imperial!