Beautiful Resort

Everything was very clean, and cleaning and gardening going on all the time. All staff members were very friendly. We got an awesome room with a great view of ocean even though it was considered courtyard view. White party was a total blast at the other resort. Pools well maintained and clean and bartenders were great as well, also had drink carts with fair selection of thing so you did not have to leave you chair. If you want a decent chair get up early and put your towel on it. Water slides a  [... read more]lot of fun and fast, a bit of caution when using. We joined the Facebook page and lots of information and can ask questions. RIU app was great for all information and schedules. Wifi was very good and fast with lots of coverage and no having to log in every time you go out of range( walk on beach). Food was very good at the buffet and restaurant’s, something for everybody. Entertainment shows were decent . All in all very happy with our vacation.

Terrible manager

We are actualy stick in Mexico nexause of Sunwing. We visited the Riu Latino. Got there a day late. Sunwing reported our plane and the manager kicked us out telling us that Sunwing wasn't rebooking for us. No Sunwing representant helping rebook for us. The Riu cut the internet off on us and we couldnt book something else.We got threatened to leave or they would call the cops. We are good people and got treated like criminals. Us and the others on our flight. We are now paying hotels and food a [... read more]nd taxis and leaving tonigght on another flight.that we booked at our charge, 3 days late.

Clean resort with friendly staff

Hotel and grounds were very clean, friendly staff tried very hard to make everyone happy. Food was alright. Trouble keeping up with demand for popular items in buffet. The Steakhouse steak was not up to standard. Very tough and lots of fat. . Resort needs many more washrooms around pool area. A fourth elevator is needed in the wing above restaurants.