Regret booking this resort!

Booking this resort I was told airport is 15 minutes away from the resort doesn't have any information on the sunwing website. When we arrived we were told 1 hour and 40 minutes directly to hotel. We have kids if I knew the drive was long I wouldn't have booked. The next problem was the floors for this resort was slippery! We kept falling on the floor. On Monday December 12th at 4pm I slipped on the tiles to the point I got a air line fractured on my right arm. Spoke to resort they didn't [... read more] do anything except cover medical fee for there doctor at the resort and they didn't resolve the situation. Nor did they follow up. Another problem was this resort was not sanitary I don't eat pork and everything was being mixed, less options in the resort mainly bacon, ham and cheese. Mini fridge didn't have no drinks, only 2 bottles of water and they would have shortage on water, toilet paper, drinks. We basically paid and didn't eat or drink. Day of departure our flight was delayed 1 hour and 50 minutes, bus ride was 1 hour and 50 minutes. Sunwing Representative didn't communicate properly with us on the delay and was rude. Airport did not have any food options other than ham and cheese and we were starving we waited for sunwing flight to serve food but they didn't have nothing but snacks. Terrible trip!

Beautiful resort/grounds

The resort itself is beautiful but the location is to remote. There are no stores or markets to go to. No cigars to be had, missing toilet paper in most restrooms,no sodas, orange juice,no hot dogs/hamburgers at the snack bar. The walkway to beach is great ,beach is clean and well kept Hopefully in the future they improve.

New Hotel - with bad beach location.

At the time of our visit, the beach was not cleaned, it was full of sand weed. Beach sand is dark brown. Beach bar was closed all the time. BRING YOUR OWN MUG, since this hotel had no plastic cups available or were always running out. It is not 5 star, I would say 3.5. The hotel is brand new, which is good.