Royalton CHIC Cancun: Not a party Resort

They hotel and staff were amazing no doubt but if you are planning on partying and drinking not the resort to stay they stop serving alcohol at 12:00am and there is no mini bar in your room the only thing is they provide is a few beers and when asked for more we never got them if going to this resort and you want to drink at 12:00 you have to buy your own bottles so buy duty free before reaching because bottle prices are ridiculous $150usd starting price

Royalton Hicacos Resort and Spa: Good on the surface, issues with the details

The hotel is beautiful, but dated. The AC in the rooms barely works and there is no ventilation- there was mold in the bathroom. The hotel also doesn’t give guests water bottles beyond two in the room each day and the water otherwise served is in bottles some of which seem to have been refilled with other water (labels no longer attached to the bottles etc). But the beach is the best I’ve seen and the staff are great. Restaurants don’t require reservations technically but there is an unoff [... read more]icial reservation system with the hosts of the restaurants which is extremely frustrating.

Royalton CHIC Punta Cana: Pretty resort

Clean well maintained but had a bad seaweed problem and hotel was not quick to remove it. Not the most modern rooms shower leaking out and the air conditioning not very cool. Boutique hotel with excellent food choices, coffee and icecream bar and great tropical drinks beach was the only problem if you are a beach person

Royalton Hideaway Riviera Cancun: Slightly disappointed

The food and our room were excellent and the staff were friendly.There bars did not always have the beer you requested.The service varied between excellent and very poor. The complex is starting to look dated and needs a touch of lipstick .This was our second time to the Hideaway sadly it will be our last.

Royalton Cayo Santa Maria: Amazing resort

Loved the rooms very clean pool was amazing service on the restaurant was great enjoyed working out daily in the fitness room ocean was spectacular the grounds were well kept the butler service was great the visitors were enjoying the place also

Royalton Riviera Cancun Resort and Spa: Great place. Great staff. No Vibe

Hi. My wife and 2 teens went to the resort miss August. The season left us without a beach, as there so much sea weed washed up on sore. Smelled really bad. But that is Mother Nature. Not the resort. The food was good (not great but good) staff tested you well and always willing to help. Very nice rooms. We did the diamond club. Which gave you a few perks. I don’t think I used any of them. My only real complaint was the lack of music in every single pool area. Which made for a blend of diffe [... read more]rent music the guest wanted to hear from their own speakers. There were Bose speakers all over the resort. But they opted not to play anything. Unless there was game or something. Music is a real part of the vibe. Plus it muffles the sound of everything else going on. For that reason alone. I do not think I will return.

Royalton CHIC Punta Cana: Worth the Trip

Very good, very clean hotel, great staff and service (especially Margot who went out of her way for us). My only complaints were the damp bedding from the air conditioning I assume, but they were changed when I requested and everyday automatically. Saturday was the focus party day, great job at that on Saturday, just wish it was all week long since this is a party resort. I did love the hotel TV menu system to keep you updated on the activities, ordering room service and everything to do with th [... read more]e hotel. The beach while we were there had seaweed washing up, but they did attempt to keep it clean.

Royalton Cayo Santa Maria: Cuba Lover - Fabulous Resort

Thank you to Rachel & Heather for booking our fabulous vacation. I just arrived home from the Royalton, Cayo Santa Mario a few days back.  I was there in March 2022 with my husband, and we had an amazing 10 days.  I was lucky to return last week.  We were the Mother Daughter Duo and once again had 7 fabulous days!!  I want to thank all the staff, kindest most hard-working people I have met! They all go above and beyond to provide you with any request as much as they are able, zero to compl [... read more]ain about!!  Our room was perfect, we lacked for nothing.  We enjoyed pool days with music and fun, we enjoyed the most beautiful beach playing in the waves and tanning and we did the all-day catamaran excursion, we love snorkeling, amazing lobster lunch and a swim of the boat at a beach.  It was all really just a great trip that this Momma got to enjoy her kiddo for a full week of fun in the sun together.  Until I see you all again my Cuban friends, Thank you!!

Royalton Cayo Santa Maria: Relaxed and Awesome Vacation

This hotel exceeded my expectations, I have been to Cuba - Cayo Coco, Holguin, Santa Maria around 11 times, however have never experienced a hassle free vacation like this one at the Royalton. Services by maid, butler, waitress and front desk was efficient and friendly. Food is very good for Cuba, very tasty. Beach is amazing. we stayed at the beach all day. The gardens and surrounding areas of the hotel was immaculately kept, clean and very lovely. Cant express how friendly, caring, efficien [... read more]t and helpful the hotel staff are, even the manager. This gets a 5 thumbs up from me and would definitely be heading back

Royalton CHIC Cancun: LOVED IT!

I stayed with my boyfriend at the Royalton Chic from Jun 24 to Jul 1st, 2022. We absolutely enjoyed our trip and the staff. No complaints about the food and there was always a lot to do. We recommend upgrading to Diamond Club upon booking as there are a lot of perks you can take advantage of! The location was also perfect and a convenient 10 min walk away from the Cancun strip. Would love to come back again one day.

Royalton Hicacos Resort and Spa: Highly Recommend!!!

I can honestly say that I highly recommend the Royalton. I was a little bit iffy about Cuba, as most are. But this place was amazing. From the front staff to the entertainment staff, everyone was so very nice and accommodated. Room are nice and clean with a great view. Can't wait to go back ! Thank you so much Yainen and Marion. You both are so very welcoming!

Royalton Hicacos Resort and Spa: Live Roach in breakfast bar

Not sure if more needs to be said, we saw a live roach in the breakfast station. I was scared to eat after that. Maybe I should add that there was hair in both of our soup and most of the food had no taste. Beach 5* Drinks 1* Room cleanliness 4* Hotel cleanliness 4* Food 3*

Royalton Cayo Santa Maria: Great value

Royalton is the best hotel I’m Cayo Santa Maria, we have stayed at several and this is top shelf. The food was a little inconsistent and not a lot a variance in menu selection but by far this is outweighed by all of the positives that make up a very special resort. The staff were the very best I’ve experienced . We were indeed treated like royalty and always with a smile.

Royalton CHIC Cancun: It's kk...nothing..to wow about

Service was kk. Food needs improvement. Went to Steak house they messed up the orders. Not enough entrainment. The DJ same music every day. The lobby bartender's were great. Excursions are way too expensive at the resort Our bus transportation from Airport to the hotel was messed up. We as a group paid $230 US. Even to going back was messed up, but at the end it was fixed last minute. Our agent from Trip Central (Elaina) didn't do a good job. Even our rooms were all scattered. 12 pe [... read more]ople went and we all had to argue with the front desk to get our rooms close by. Our trip we planned it from January end. Like I said our Agent plus Air Canada didn't satisfy our needs. Going to a new county we were left alone at the airport. They didn't have our name list at all. Overall very poor service.

Royalton Hicacos Resort and Spa: Royalton Resort was OK .. 7 out of 10

Restaurants need some help ,, food was the way most people have described Cuban Cuisine ,, not one restaurant i would recommend . but the staff was always pleasant . I previously , before covid stayed at the Santa Maria Royalton ,, which i really enjoyed

Royalton Hicacos Resort and Spa: Not as good as it was before Covid19

This was our third visit to Royalton Hicacos resort and i never thought that will say this but most likely will be the last one. So many has changed since our last visit in 2019. Rooms seem to be painted recently and that’s pretty much it, but food, entertainment, beach etc. is no longer what made this resort different than all others. Food - i hate saying this but it was so bad, we have struggled with food every day, breakfast, lunch or dinner, we just could not eat almost anything. Meat, bee [... read more]f, pork or chicken was so chewy, fish choices so bad, there was almost no fresh salads, most of salads were pickled salads, no fresh tomato, no lemon or onions. There were croissants served for breakfast and that was the best thing to eat. Choice of cold cuts was very limited and served the same staff during a day. There was also no orange juice at all, all that was served was watered down papaya and watermelon juice which we tried once only. Cooks on bbq stations look like they just learned how to cook, everything was too salty, and we didn’t dare to try anything else as it didn’t look that great. I don’t what changed since 2019, or 2018, but food then and now were totally different. Cuba was never about the food, everyone knows that but this time was bad, really. This resort had great entertainment in the past, we used to enjoy piano bar after dinner and live bands at the lobby bar, but this year was so lame, boring and short. Band or girl would come, play few lullabies, make long breaks, play another few songs and leave. People were so bored that at 10 PM the bar would be half empty, guests leaving disappointed. Beach was absolutely the best part, but comparing with previous times, there was no water stands with ice and lime in the morning, no BBQ hotdogs stand beside the volleyball area, and the beach was not cleaned daily so you could find cigarette butts and empty plastic cups. Staff, depending where they work, receptionists were very polite and smiling all the time, but buffet staff not so. Most of them looked so tired and not interested in work, they probably work long hours as we could see the same faces early in the morning and at lunch as well. This year there was no need to book any a la carte restaurants, it was first come first serve. We went just once, the beach restaurant, seafood choice, it was tiny half lobster tail with additional small piece of beef steak, and it was not great at all, so we decided not to go to any other. Room service, not great, one day they would fill the fridge with bottle of water and 2 small pops, the other day they wouldn’t leave anything. We did complain to the receptionist and that seem to work for few days. Leaving a tip would help for a day or two. All in all, was not what we expected, considering everything from Covid19 to global economic situation. Are we going to return eventually? Probably not.

Royalton Hicacos Resort and Spa: Nice resort …. Beautiful beach!!

Keeping in mind all limitations of been in Cuba it is a very nice resort, food is good service is good and people friendly and the beach is amazing …. Definitely I will return ….. if you want to enjoy the beach this is your hotel.

Royalton Riviera Cancun Resort and Spa: Great resort for kids

We came here with a 18 month old and she loved it! The kids area was amazing, staff were nice. Only downside was the check-in process. Waited an hour to check in, and then was told it would take another hour for the room to be ready. After we finally got our room, there was no explanation of where anything was.. the beach is not the greatest, seaweed everywhere (maybe this is seasonal) but we never went into the ocean water.

Royalton CHIC Punta Cana: Resort

Enjoyed this hotel! Housekeeping was lacking a-bit but improved mid week( language barrier:; butler was excellent and communication was perfect;; food was terrific but found it unusual for buffet to be closed twice doing our stay; found some areas had weird little steps and if you didn’t pay attention could easily do a face plant;: bar sraff and recreation staff were great: would recommend this hotel

Royalton CHIC Punta Cana: Great luxury resort

Great service. Above expectations for the dining experience, staff was extremely accommodating and clean resort. Very organised and welcoming. Entertaining was decent, would suggest resort to get some more halal dining options!