Platinum Yucatan Princess: Wonderful Holiday!

One of the most beautiful resorts and wonderful staff at this resort! We will definitely return to this resort ❤️ We loved our room and the swim up pool, such a great option, we felt very spoiled! The staff made us very welcome and couldn’t do enough for us, we now love Mexico 🇲🇽

Ocean Coral and Turquesa: The best resort an staff

This resort is a great resort for single or family. The recreation staff get everybody involved if you have a question you can go see Alexander an he will help with any needs you have.The bar staff is great an David from guest services can sort out anything even found my shoes 3 days later lol I highly recomand this resort

Ocean Riviera Paradise: Okay resort

The resort was okay. People working there were friendly and the rooms were clean. It is kind of run down for only being 2 1/2 years old. Food was okay. I expected better from past experiences in Mexico but it was okay. Beach was terrible. Really rocky all the way out.

El Dorado Maroma: The Best Resort

On Oct.18th my husband and I flew down to Mexico and spent 10 amazing nights at El Dorado Maroma 40 minutes outside of Cancun. We have stayed in many all inclusive resorts but this one was absolutely the best. The staff were amazing. Liz and Oscar our butlers, The chefs and restaurant staff; Artruo, Chepina, Inoibe, Hector, to name a few. Our beach butler was terrific and so were the grounds crew and cleaning staff. Thank you to all for our amazing stay. Our room was on the ground and was  [... read more]a swim up. Highly recommend it. The resort was smaller than most all inclusive which for us was perfect. The beach was as wonderful as advertised. The food was upscale and outstanding. We will absolutely return to this resort.

Riu Flamingos: A Mixed Review - But Do Bring Earplugs!

Pros: Room was a good size with high ceilings Plenty of drawer space Separate toilet and shower Great wifi in room and all over the property Nice view from balcony Bar in room with gin, tequila, rum and vodka and mixes - plenty of bottled water Clean room, fabulous housekeeping staff and towel animals! Great air conditioning and working ceiling fan Very nicely kept landscaping and fountains Food above expectations - wait staff were very professional and courteous Cons: Two single [... read more] beds pushed together is not a Queen or King room Mattresses and pillows badly in need of replacement, holes in towels Hot water iffy, shower slow to drain Partying guests very loud late at night in hallways - echo makes it louder Pool overcrowded - no separate kid's pool (and there were LOTS and LOTS of small children). Pool was not the cleanest. Some children were permitted to handle buffet food with their hands Animation crew tried hard during the day, but evening entertainment was poorly programmed and executed The reason we would probably not return to this property is the number of guests on our floor who arrived as a group and chose to put their little ones to bed in the rooms and party in the corridors till 2 or 3 am most nights. It was loud and obnoxious. We did not want to deal with blowback from these guests by complaining, so our sleep and enjoyment of our room was poor. We were not the only guests in the hotel to experience this. The Riu Jalisco management should have Security walk the corridors throughout the night and stop guests from partying in the hallways.

Platinum Yucatan Princess: Fabulous resort

The resort was just what we wanted. The staff went out of their way and were very friendly. The food was good. though I think my husband came home with a parasite we will probably not return to Mexico

Grand Palladium Select Costa Mujeres: Deeply dissapointed

Hi and thanks for contacting us...actually our stay at GP was a complete dissspointment: the service was poor, I was full of mosquito bites every single day, no entertainment on the beach or pool site, when i complained about mosquitos the customer service rep sent me to the pharmacy to buy a remedy I will never consider this resort ever again. They used Rafael Nadal name to dub it a 5 star resort...far from that!!

Bahia Principe Explore Coba: Very good resort for family with kids

The resort was wonderful with very helpful staff for myself. I booked with trip central through air Canada vacations. Eve the AC rep was very helpful to get a wheelchair ready for me at the different airports. And Juan the conseairage made sure i was on first floor near everything. As for the rest of the wedding party that booked separately. Flew AC and booked through the hotel it was a feasco with 2 little girls. Beach had large rocks in water that sometimes toes stubbed. My AC worked well but  [... read more]rest of family AC didn't and asked to be fixed but didn't get fixed. A bit overrun on weekend with locals

Bahia Principe Explore Akumal: Luxury Bahia Principe Akumal-Mayan Riviera

We just spent a week at this resort and we cannot wait to return. First of all, the grounds are amazing, everything is impeccably tidy and beautiful. The entire resort is spotless, never once did I use the public washroom or eat in any of the restaurants and feel that it was dirty. The staff are friendly and go above and beyond to make your stay amazing. Small details like remembering our names and faces, and remembering favorite drinks were just some of the highlights. The pools are clean and b [... read more]eautiful. The activity staff are fun and do their absolute best to engage all ages in fun around the pool and on the beach. The food at the buffet was delicious and their is something for everyone, no matter how picky of an eater one could be. The a la carte restaurants serve top notch food with beautiful presentation. Our group was 11 people ranging from age 5 to 50 and there was something here for everyone. The Mexican people are very hard working and eager to please. This is my 8th all inclusive and 7th time to Mexico and by far it is THE BEST resort we have ever gone to. We cannot wait to return. Thank you Bahia!!!

Riu Palace Costa Mujeres: Amazing Resort!

Everything was lovely, from the check in time, to the friendliness of staff to the cleanliness of the room. The food at the Buffet was awesome, with many options and great variations. The grounds are well maintained and everything was really nice and clean. The rooms were really spacious, with a lovely balcony (with partial ocean view), and a stacked fridge (way more than what we needed). The beach was amazing, with warm, white sand and azure water. Lots of entertainment both during the day and  [... read more]late in the evening, and it was amazing to see that both people who love to party and those who enjoy a quiet time can find what they need. During the time we were there (Oct. 2019) it was not too busy, so that was absolutely amazing. We were able to find plenty of spots at the beach in the morning and at the pool in the afternoon. I would highly recommend the place, and i hope to return next year!

Le Blanc Spa Resort: Fantastic resort- honey moon recommended

A shout out to all the amazing staff at Le Blanc. Jose and Alan from Blanc Luna. Anna from guest services, Cesar from the Italian restaurant. Daniel (Danny) and Baldemer from luminaire. Especially our butlers Mario and Emanuel from the 4th floor. Everyone from our spa services, but we can’t remember their names. The Michael Jackson show was amazing and it was not only a perfect honeymoon but the best place to celebrate this special time. Can not wait to come back!!

The Sens Riviera: Disappointed ,not new hotel,not 5 star hotel, more like 3 star hotel with poor management

Hi,18 of us came on October 17th to Sunscape Akumal Sun club and stayed for a week. Hotel has nice sandy beach but entry into water has sharp rocks ( hardened corals).Water is crystal clear. Maintaining beach is very poor,never seen anybody cleaning beach except accumulated sea weed . No one is cleaning around beach lounges that are old and fabric stretched so you could feel frame .Good thing is that they offer you and collect towels regularly .No guard rails on stairs to the beach, on [... read more]e man fell There is no sport activities or animation by the pool or on the beach.Also there is no entertainment except movie projected on the wall of hotel and disco that is too loud and near family section Hotel is advertised as new but in reality it is somewhat renovated.Main lobby and rooms are good, modern with wi-fi available throughout resort.Keeping it all clean is not the greatest. We had a lot of problems with room 2135 facing wall and open hallways looking into our room as well as having bolted doors to balcony that was non existing .There was no light bulb by bedside light,there was no working iron or slippers for sun club guests. We lost 3 days of beach and relaxing trying to fix that with sun club manager Lois.He was not ready to help with any issues.We asked to change room because I felt there was no privacy when you face open hallways and everyone going by can see in your room. Yes, there were some darkening curtains that didn't cover the whole window. Imagine that you had to close curtains every time you change or go to shower or bathroom, not very pleasant. By the way doors to bathroom and shower are glass and washroom and bath tub are together in one room. When we talked to Sun club manager Louis on second day of our stay, he said that there were no available rooms to change and yet we bypassed a group of 20-25 people waiting to get their rooms.His explanation was that they were booked and can-not give us new room, he treated us as ours was not booked. When I worked I was manager as well so I told him what was customer service, that first come get resolved problems first.I think he needs more management training with customer service and customer satisfaction to ensure customer coming and returning are satisfied. At the end after my demanding to change room 3rd day instead of 4th or sand me back with payed flight back home and full refund he offered another room the next day after 3 pm,which happened at 6:00-6:30 pm Another lost day of vacation,total 3 of 7 days staying. New room was not the greatest but was better than first one.What to say about service in the room?They started cleaning our room at 6:15 pm when we came to take shower and get ready for dinner. Beds were maid and floor cleaned but nothing else done. Bar fridge story is similar, not replenishing with soda water and beer what we asked for instead of coke,sprite and similar drinks full of sugar . On bright side, barmen by the pool on the beach and lobby were great,they were knowledgeable( the older ones), sorry didn't get their names but they were rewarded for their great service. Food choices and service was great in buffet.Food was also great at a la cart restaurants but slow service. We were group of 18 people, we paid the same price but some got great rooms with balcony and jacuzzi, some with just balcony and some with just basics like us plus with a lots of problems ( for the same money). In all honesty hotel needs more educating stuff and teaching them how to satisfy customers as well as to fix some problematic areas.

Ocean Riviera Paradise: Amazing Resort!

My boyfriend and I recently came here for his 40th birthday and we absolutely loved it! He has stayed at a few other resorts and this was his favourite one so far. The staff were funny, outgoing and very attentive. The resort was beautiful, clean and very safe. The beach was great and we loved that you could just walk it for a couple of hours. We stayed in the El Beso swim up and loved it. We were surprised at how quiet it really is when the doors are closed and the party was going on. Food was  [... read more]incredible and great entertainment. We will certainly be back!

Paradisus La Perla Adults Only Riviera Maya: Very nice resort

My husband and myself liked the resort very much. The room was gorgeous. Food was one of the best we’ve ever had. Beach was just ok. Very rocky with seaweed. The water was very dirty. Tried swimming in it was not comfortable. There wasn’t very much night life. We stayed in the Royal service side. Loved that part of it. Very nice pool. Had a very nice Butler named Angel. Stayed eight days had an amazing time with friends. This resort is listed as a five star. I wouldn’t give it m [... read more]ore then a four. I have no complaints about the resort because we got such a great deal.

Sandos Caracol Nature Resort and Water Park: Great Resort!

The Sandos Caracol Eco Resort provided a great place for a vacation. We were in the Adults Only Select Club. Rooms were clean, spacious and well maintained- I would prefer a different shower head with a better spray but thats the only concern. Adult pool was well worth the extra money as well as the Adult a la carte Brazilian Restaurant-Vanessa, Enrique and Luis were great. Beach Club House was a great surprise. The ocean water access was rocky but beach was well maintained. Visited the Italian  [... read more]a la carte twice as it was great. Steak & Fish a la carte wonderful too! My biggest issue was the bugs! As its in a jungle area they were always present and were always hungry. Great free activities such as Eco Tour, cenote swim and animals. If it wasn't for the bugs I would go back again.

El Dorado Seaside Suites: El Dorado Seaside Suites

We sought out a resort which would not only allow us to relax but would also provide an elevated dining experience. El Dorado definitely delivered on all counts! The staff were wonderful and aimed to please. In a resort with 600 rooms there are 1200 staff members. The culinary staff put pride into their work and it showed on the plate. The overall experience provided us with the most relaxing vacation we have ever had.

Bahia Principe Explore Coba: Great Family Vacation

This was our 9th vacation to a Grand Bahia resort. We love them! However this trip was not among my favorite. While nothing happened to make the experience bad we just noticed that on the weekend when the locals were let into the resort that our service fell short. I had not knowingly experienced them being let on the resort before and this time it was obvious that they were there. Line-ups for the buffet, messiness around the pool and a lack of respect for those around them was a huge nega [... read more]tive for me. Once the weekend was over our experience was up to par again! The resort itself was beautiful as always and well kept. The bed was a bit too hard for my liking but to each their own I suppose. The food was not bad, some days it was cold when eating in the buffet. The room was always tidy and the staff were wonderful. Evening entertainment was great, the Circus Show is awesome. All in all, I love Grand Bahia Principe resorts and although it was not my favorite trip this time, I will return!!!

Bahia Principe Explore Coba: Amazing resort! It is our home away from home

Amazing staff, We were taken care by the best staff "Angel" he was providing everything we needed.As well as the food was amazing I'm actually missing my morning omelette at the buffet LOL. We will definitely come back for this resort.

Riu Palace Cabo San Lucas: Awesome Place

This palace is amazing staff clean food great and the view is to die for Can’t go wrong booking this place if your looking for a person contact Candace or Marlena they are amazing 4/5 star this place

Riu Palace Costa Mujeres: Great trip

This resort is beautiful. Everything is clean and very well maintained. It’s grounds are immaculate and the staff is very friendly. The food is always fresh and abundant. I would highly recommend this resort.