Occidental at Xcaret Destination: Already wanna go back!

The resort was beautiful and had a more authentic feel. You really feel like you’re in the rainforest with the surrounding lush trees and wild animals roaming the grounds. Staff were extremely friendly, although beware of them trying to convince you to opt into a timeshare. The food was delicious, some of which I would pay to eat back home! Bartenders would you make you special drinks, I asked for something fruity and they would surprise me with something different every time. The pools are cl [... read more]ean and beautiful but the beach is even better. I was worried about it being a fake beach as it is private but it connects to the ocean so there are beautiful fish and clear waters. I went with my boyfriend and it was the ultimate couple’s retreat but I could also see it as a great place for families.

Riu Santa Fe: So Disappointed - Never experienced a Riu like it

I never felt the urge to give a bad hotel review until my stay at the RIU Santa Fe, Los Cabos – Oct 14 - 21 Having stayed at many RIU hotels in the past, this RIU Santa Fe was far the WORST resort/hotel! First like to mention:  Property is beautiful!! The entertainment staff were very good and friendly – always had smiles on their faces!! Didn’t find the rest of the staff to be especially friendly or welcoming! Monday afternoon:  check-in was good and efficient.  After finding my lu [... read more]ggage in the pile of luggage’s left in the lobby, the wheeling/pulling of my luggage around the grounds (huge resort) to find our room in Block 7 (one of the furthest blocks) was on, in the heat. I asked a couple of staff members along the way where Block 7 was, they just pointed the direction.  When we finally got to Block 7, the elevator was broken, only went to 3rd floor, carried our luggage’s up the stair to 4th floor.  I informed the front desk, that the elevator was broken, it stayed broken for rest of the day.  Two days later floor indicator lights in elevator weren’t working. Our first room #7401 - smelled old and musty and had little ants crawling everywhere, safe didn’t work – they did have someone come right away to fix the safe. Tuesday morning:  woke up to a big dead COCKROACH in the bathroom - called reception they said they would send someone right away – we waited 45 minutes before deciding to go for breakfast, leaving money/chocolate bar on the bed for the maid. Went back to our room after breakfast, dead cockroach gone and so was the money/chocolate that was left for the maid – maid had not come in our room yet!!   I ended up leaving more money/chocolate on the bed for the maid!! Wednesday 2:30AM:  turned on light in the room to go the bathroom,  COCKROACHS running all over the floor and crawling the walls!!!!!   Called front desk,  a young guy came up with a can of RAID, started spraying RAID profusely in our room, directly on the COCKROACHS on the walls/floor, and continued spraying them once they dropped on the floor – after almost choking on the fumes, had to try telling him to stop straying for a second for me to get off the bed to open up the balcony doors - could barely breath!!!  He stopped once to put a dead cockroach in an empty pop bottle. Then took him a least 3 mins to kill the HUGE COCKROACH that was on the bathroom counter – the chase was on, hearing him smash the can of RAID all over the counter and floor trying to kill it.  I requested another room that night immediately was told they had no available rooms!!   Next morning again requested another room – was again told by Block 7 receptionist, Lupita no rooms were available, after 20 minutes of going back and forth with her even requesting another room in another Block –  she finally found a room for us in the same Block #7430 but was not going to be available till 3:00PM, again safe didn’t work, was told no one can come to fix safe till 6:30PM (3 ½ hours later).  This room also had little ants!!! Wednesday evening: realized I had left my phone charger/cord in the old room #7401 – phone reception was told they’d would have someone check the room and get back to me immediately - no call back!! Thursday morning: went down to reception to see if my charger/phone was returned, was told by Lupita it was not returned, I asked her if she can have someone go again and check the room, she said no one is available and if I wanted to go check the room myself, I can, I refused and again after going back and forth with her, she finally found a worker to go up and check the room, he came back and said it wasn’t there!  I knew it had to be there or stolen!!   Lupita said I could file a complaint report if I wanted - I did and took a copy of the report.   Later that day, my phone charger/cord appeared in my new room? For the rest of the stay:  it was the same food all week in all restaurants, no theme nights like other RIU’s. If you didn’t participate in the nightly “pool” parties (being with all the young kids in an overcrowded pool drinking (and no one getting out of pool for hours – go figure) getting so intoxicated and with loud music, some nights till 11:00PM) there was NO OTHER entertainment!! There was a constant pile of dirty dishes with leftover food on them and dirty cups in the restaurants and by the pools – not being picked up staff, just the flies and the birds! Some days the pool swim-up bars were closed!?  Specialty Restaurant weren't open when sign said they were to be? Saw a lady throw-up by pool one day and passed out, no one cleaned up the mess, all day - it was gross!! And have to note, this was the first RIU I’ve ever stayed at where the maids didn’t make any towel figures (animals) for the beds! I would NEVER again stay at the RIU Santa Fe or recommend it - being a RIU member!

Akumal Bay Beach and Spa Resort: Flawless!!!

What can I say that hasn’t been said. This resort ticks all the boxes. It is so well run and well staffed that every detail is taken care of. This is such a comfortable resort in every way - the ultimate in relaxation. This was our 3rd vacation here in 6 years. We will be back.

Bahia Principe Explore Akumal: Beautiful Resort - Customer Service needs improvement.

The facility and grounds are very nice and well kept. The pool area is clean and neat. The food selection is great. Customer service is poor and needs much improvement. The room was kept ‘tidy’ at best with little attention.

Sandos Caracol Nature Resort and Water Park: Great Resort

They hotel was great, friendly staff food was great. Beach area was ok a little rocky and some sea weed. The rooms where spacious and comfortable. The eco resort was great lots to do on the resort shows where entertaining. There are animals are all around which was cool. The resort was clean and well taken care off. We stayed in the adult section only complaint is they should accommodate a little more on this section. My overall review is 4 out of 5 stars. Highly recommend great for family's.

Grand Sirenis Riviera Maya: Amazing resort, second time at this particular one

Love this place, huge resort, great beach, awesome pools, love the lazy river, food is good, with lots of variety. Staff is excellent and very friendly. Rooms are beautiful, only problem we found was that the beds always felt damp, room 2935. They seem to need dehumidifiers. A/C was fine. Actually I would like to say a couple of things other than the hotel. First, WestJet, since they charge for checked luggage, we found that most passengers squeeze all of their belongings into carry-on to a [... read more]void paying $30 per person each way, so it is impossible to put your carryon into your above provided airplane cubbies, we had to have them at our feet and my purse as well, in the already cramped tiny seating area. Secondly, my husband and I were not aware that we were only allowed 200 cigarettes in each checked luggage, which we had but bought 1 extra Carton duty free on the way to Mexico, since we where going for 10 days. Nobody mentioned that this is not allowed & there where no signs either, nor did they tell us at duty-free. When going through customs in Mexico they ripped all of our check and carry-on luggage apart and ended up charging us on the extra carton a 680% fine which came to 4600.- pesos, divided by 13.333 Can Exchange, which equals roughly $ 345.- Canadian dollars for a carton we paid $45.-can. native cigs. for. Absolute Bandits !!!! This just leaves a real bad taste in your mouth when you’re first going on holidays. Found out a few hours later that the same thing happened to my husband’s cousin and her husband when they went through customs two hours before us. I wish that this was written out by your company a little bit better maybe, we had no clue, never had this problem in the past. So then because they held us there for 45 minutes we missed the tour bus the providers helped us out fairly fast though once we got through customs and onto Mexican soil. My last and final complaint would be the drive from the resort back to the airport at the end of the holidays, BEST WAY, operator, and older gent. that picked us up at the resort October 7 around noon for our flight from Cancun to Toronto, I wish I would’ve taken his name or Vin number down. When arriving at the airport in Mexico he unloaded everybody’s luggage nobody tipped him so when it came to my husband and my luggage, the last people to get our things, he unloaded all of our pieces but one of our suitcases and almost held it for ransom hustling us up for a tip. We gave him a tiny bit of change but this should not happen. Unbelievable !!! The nerve of him !!! We are good tippers in general and make sure that our room service girl, bartenders, waiters,.... all of them at the resort get tips from us and if they provide really great service then a little extra. So most of our issues were not at the resort but everything surrounding the trip.

Platinum Yucatan Princess: First Time All Inclusive Travellers

For a first time resorter, it was a good experience. We travelled with a group of 17, and was a lot of fun. We stayed in a Jr Suite and was a nice room. Other's had the swim out room and I would recommend going that route for sure. Tao was delicious, we ate a lot at Yucatan...the buffet was great. Overall a good experience, the staff was amazing and very accommodating.

Royalton CHIC Cancun: Excellent service

I really enjoyed my stay here. It in the hotel zone which it close to all the nightlife like the coco bongo and all the night clubs. The spa is amazing. The service from all the staff was out of this world. The only negative I could say was the pool temp was too cold for me but that a personal preference. The swim up bar was my fav

Riu Santa Fe: Wouldn’t stay again.

We had stayed at this hotel two and a half years ago and it was pretty good. This time the food was absolutely horrible. Only the Asian a la carte was decent. The others were horrible. Steakhouse was barely edible. We wasted almost everything on the plate. Reservations are no longer needed however that means if you want to eat at an al a carte you need to go when they open at 6 pm. We went at 7 once and were seated at 830!! We didn’t get food until 930. The buffet has the same food everyday. S [... read more]ame roasted potatoes for breakfast lunch and dinner. I saw mashed potatoes twice and never any shredded or different hash browns. Bacon was raw or so well done it broke when you went to pick it up. The talk on the plane home was how excited everyone was for normal food as the food was that bad. Rooms are old and outdated. Ours leaked the first night we arrived and it was a huge puddle in our foyer and all the way to our nightstand and it took us two hours to convince them to let us switch rooms. They new the upstairs was leaking yet still assigned us the room. They sent a lady up with a squeegee and towel. Then the maintenance guy. The staff are very friendly which was a plus. As well the grounds and pools are quite nice. A little dated as well but palm trees all over. It is a loud resort so expect pool parties if you wander towards that side of the hotel. We stayed in a quiet building so no issues. The bars and restaurants open late. Never when it says so expect to wait as they aren’t ready. Def would stay at the new Riu California next time and just use Santa Fe’s pools.

Ocean Coral Riviera Cancun: Fun week

This resort has exceeded my expectations. I was pleasantly suprised by the amount of good food I get to eat there. Most of the staffs are very pleasant and courteous. Rooms are clean all the time. Only downside was couple of staff at the lobby have promotions that they need to sell and it was tiring when you have just arrived from long airplane ride. Also the beach wasn't as gorgeous as you would want to be (Can't do anything since it's nature).

Bahia Principe Escape Sian Ka'an: SIAN Kaan

We just returned from Tulum Mexico were we stayed at the Luxury Bahia Sian Kaan. The resort was beautiful and the rooms are very luxurious the maids were very efficient and fast. The mini bar was refilled daily with beer coke chips and liquor. The resort is nestled in the middle of the jungle and is very peaceful. The staff was very polite and never passed anyone without saying hola to you,There was a large selection at the buffet and several restaurants on the other 3 resorts that were there fo [... read more]r you to use ,The only problem we had was they anted you to sit for 90 mins and listen to the sales pitch about timeshares .They said if we went we would recieve a voucher for a 5day 4 night stay at one of the resorts well of course this never happened.Entertainment was at the Coba and Tulum resorts which was a trolley ride away.I would highly recommend the Sian Kaan for a quite relaxing vacation at a adult only resort.

Pueblo Bonito Emerald Bay: Beautiful Bonito Emerald Bay

Beautiful resort The food is absolutely gourmet and high end. Evan the pool restaurant has healthy delicious choices. The pools are all amazing. The shuttle service was challenging. Sometimes available quickly and other times I had to walk. I have mobility issues so it was difficult for me. Overall I would go back. The spa is wonderful

Bahia Principe Explore Coba: Good experience

The overall resort area was amazing, with a lot of space, nice pools and beach area. the buffet and specialty restaurants were also good. However, i did feel that customer service could be improved. For instance the check-in process was horrible by the time we arrived a lot of people were checking in and out, so the hotel staff was overwhelmed and didn’t know how to handle large number of customers. Also, the first room we were assigned the AC, phone and ceiling fan were not working, so it  [... read more]took 4 hrs for the hotel staff to assign us a new room. Also, not having AC or ceiling fan working at the reception area makes it very uncomfortable to wait in a queue. when i asked the reception staff they mention the ceiling fan had been out of service for a few months. The overall stay was good, but we have received better customer service in other resorts.

Bahia Principe Explore Coba: HUGE RESORT

This was a family vacation, very clean and kid friendly resort... 4 Hotels, have to use golf carts to get around, the carts shuttle you around they have designated stops and places that they go, not much wait, they ran very frequently. The fact that we were able to use the facilities at most of the other 3 Hotels was great, ample pool chaise, pool areas and snack bars, loads of restaurants to choose from, our favorite alacarte was at the Gourmet Restaurant, we were there to celebrate a 50th bir [... read more]thday, there was 17 people in our party including 6 children, with the help of Vanessa from public relations we were offered a private room to host our celebration, the staff was exceptional with the service to ensure a memorable experience for us and it was indeed, the Manshua Alacarte was also another of our favourites, Gladys our Maître d was amazing.The buffet always had a variety to choose from. The evening entertainment at the Lobby and at the patio was immensely enjoyed. The only downside, we wish more of the staff was able to communicate better, finding amenities was not easy. Overral it was a great stay.

Haven Riviera Cancun: Best resort by far !!

I took the serenity club upgrade and did not regret it. Swim up room, great services and many extras! The 30 minutes hydrotherapy treatment as complementary was really appreciated. The situation of algae on the beach and in the ocean on the Riviera Maya Coast was almost forgotten!

Bahia Principe Explore Coba: A must stay

Food was amazing, staff was friendly and very professional. Resort is gorgeous and equipped with lots of amenities that is very accommodating! Went with a group of individuals which consisted of family and friends and we all enjoyed ourselves. The kids loved it and did not want to leave. Looking forward to a next time!

Moon Palace Cancun: Amazing resort

I must say, moon palace cancun was an incredible resort with top shelf service. The only thing I would say is, I had to pay for an upgrade to the grand moon palace while the rest of my group (10 people) did not and were upgraded for free. That said, having to pay the upgrade did not play a role in how I feel about the trip. I would definitely go back to visit the grand moon palace! My 15 year old son thoroughly enjoyed his trip as well did I! Sean.

Sunscape Cancun Resort and Spa: Marginally Nice, could have been much better!

The hotel was nice but worn down in areas and needs an upgrade. There are too many rooms/peoples to be accommodate in thé common areas, and we were there in low season. The quality of the food is quite variable and food items are recycled from dinner to lunch and breakfast. The drinks are often watered down. The hotel presentation (not mandatory but highly recommended by them) was I appropriate and uses as an opportunity to sell client further vacations

Atelier Playa Mujeres: Beautiful

I had the pleasure of staying at the Atelier Playa Mujeres resort in Mexico with my husband last week. We stayed for 10 days. We were more than pleased with everything about the resort. The food is outstanding and the staff are the most pleasant I have ever encountered at a resort of this caliber. The rooms are new and very well appointed. The views are amazing. I felt completely safe at this little piece of paradise. I would not hesitate to travel to this resort again.

Secrets Maroma Beach Riviera Cancun: Perfect getaway for couples

We are never disappointed with the Secrets branded resorts. Everything was 5 stars.. service, food, drinks and even the weather for the raining season was greater then expected. Never took the AM resort tour in the morning since this was our 3rd Secrets trip!