Excellence Playa Mujeres: Great resort for food and rest!

Great place for good food and to rest quietly… Could improve on animation (shows and animation by the pool). Rooms, pools and surroundings are spotless and very well maintained by staff who take a lot of pride in their work.

Blue Bay Grand Esmeralda: Not recommended

This is our 3rd time in Mexico. We've been to Puerto Vallarta, Cancun and now here. While we love Playa Del Carmen, we would never stay at this hotel again. This is definitely not a 4 star hotel and we are easy going not high - maintenance people. To begin, as soon as you check in, the time share reps swarm you like bees. In the end, we agreed to go to a stupid meeting only because we got $200 in resort credits which we used to buy the Coco Bongo excursion. (can only be purchased through you [... read more]r flight rep ie:Air Canada rep at the hotel, not the club reps by the pool) The food: Buffets were good. Steak house was good. Mexican restaurant was terrible. Shout out to Augustine in the breakfast restaurant by the pool. The only server that seemed to have genuine conversations with the guests. The room: Had cockroaches in ours. Absolutely disgusting! The entertainment: Tuesday evenings they have vendors on site selling their "handmade goods". You can find it cheaper at their Walmart! The evening shows we're ok. It's so hot where they do the shows that it was usually unbearable to sit and watch. Nightlife : We're in our 30's and nightlife is non-existent here. So boring after the shows are done. They have a "beach party" from 11pm til 1am but it's super boring and you can barely hear the music. The pool: Our cousin sliced his foot open in the pool. The staff didn't care. The beach: What beach? It's dirty brown and closed off,not to mention it stinks like an outhouse. Ten minute walk to the left takes you to a lagoon. 10 minutes to the right takes you to the beach in front of other hotels. Other points to mention: It costs $375 pesos to take a taxi into Playa del Carmen or $25 USD. Coming back you can pay about $20 USD. The resort offers a bus to take you into town and back at set times for $5per person. It conveniently drops you off in the back of a jewelry store that you have to walk through. We love Mexico but would never recommend this hotel or come back here.

Hard Rock Hotel Vallarta: Good service

Very nice place. Not to big and the service was outstanding. We liked the day beds. Food was pretty good too. Beach was clean. The rooms were a little small but we were on the eighth floor and had a good view.

Secrets Mirabel Cancun Resort and Spa: Relaxing little gem.

It was a really great experience. But let's start with some of the negative qualities. Some of the hotel is still under renovation. We are a bit of night hawks, we typically slept in till noon, but there was constructions and banging around that time that woke us up a few days in a row. When we were arrived after 9 hours of travel, we were starving. But the staff wanted to show us a quick presentation (1.5hour) about going to see a different hotel that would take around 3 hours to do. We read re [... read more]views about it and decided to not go (best decision). They took about an hour to get our luggage to the room after we got to our room. At this point we had been traveling for 12 hours without any food. And just wanted to eat but had to wait for clothing to change in as the hotel does have a dress code during food services. Aside from that and hawkers wanting us to buy something. We had an amazing time. The hotel is 3.5/5 for cleanliness as it's still bring renovated. Food was 5/5. The staff I would give 10/5 as they were always amazing to us and we're very helpful. They were so friendly and kind. The pools were really nice and relaxing. The adult pool was our favourite area. The hotel is located just steps away from a bus stop, making travel quite easy. Lots of great amenities and things to do. We really enjoyed our time here.

Ocean Riviera Paradise: Great week at ORParadise

We had stayed at this resort 2 years ago in the el beso section and enjoyed it so much that we returned but upgraded to the Privilege section. Loved the Privilege restaurant a la carte offerings for breakfast and lunch. Amazing staff and service. Our butler was so helpful and went above and beyond even running a bubble bath in the jacuzzi. So amazing to come home to after a day in the sun. Love all the food options and Mike's cafe in the afternoons for a latte.

Grand Sunset Princess: Amazing Resort and Wonderful Staff

This resort was everything we could imagine it to be. We loved every aspect! The rooms were always clean and restocked daily, the restaurants were delicious and had a nice selection to choose from (even vegetarian dishes) We stayed at Platinum Sunset and enjoyed having the platinum pool area to ourselves most of the week! The buffet sections were themed and yummy! The Spa Princess (massage and water circuit) was relaxing and so needed! Overall we would definitely return to this resort over a [... read more]nd over again. Our concierge Miriam was so attentive and caring. We were very happy with how organized and easy it was to travel with Sunwing and Trip Central!

Secrets Maroma Beach Riviera Cancun: I have seen paradise and it's at Secrets Maroma

This luxurious resort exceeded all of our expectations from the delicious good, to the beautiful pool to the majestic beach. There were so many comfortable places to enjoy your surroundings and the staggering were so attentive, courteous and friendly. I hope to return someday.

Sandos Caracol Nature Resort and Water Park: Amazing week on Sandos Caracol

Just came back from this beautiful hotel dont have any negatives to say ..we were a family of 6 and all of us missed to be there already....room was so perfect we bought the standard room but when we get there we got upgrate for free..lots animals, the nite shows wonderful..food was ok..people always there to help u in case u need it..so many activities to do for free dont need do go out of the hotel to have a blast..

The Fives Beach Hotel and Residences Playa Del Carmen: Great hotel

We had a wonderful stay at The Fives, staff was super friendly, food was great and they even provided a crib for our 14 month old. We left already thinking of coming back, since we had such a great stay. The only downside is that is low season and some of the restaurants were closed for renovations.

Ocean Maya Royale: Awesome resort!

The resort was pretty neat and looked really high end with amazing landscapes, buildings , and waterfalls. There were plenty 5 +1 restaurants to choose from daily and the food was amazing. The pools were kept clean and clear and so were the beaches with nice comfortable seating.

Marival Emotions Resort and Suites Riviera Nayarit: Nice resort

Beautiful grounds - nice pools and surroundings Friendly employees - very nice ala carte restaurants with good food and service Special thanks to bartenders Eduardo Flores and David Bajaras in pizza bar and Dalia in Lobby bar. Buffet was not to up 5* resort - needs more selection and see food. Not entertainment in adults pool area. At the arrival Instead of welcome drink first we were send to person who who try to sell us time share with out seeing the resort and the fasciitis Not very  [... read more]professional from the management of the resort!

Decameron Los Cocos Guayabitos Ramada: Great resort

The rooms are very clean resort is very close to the beach the staff are super friendly and the food was amazing They also have great enertainment at night i would definetly book a stay there again the only thing i didnt leke was the hour and a half ride to the hotel

Blue Bay Grand Esmeralda: Questionable Place

This hotel was questionable, there were wanting to sell you time shares as soon as your arrive. The front desk staff were horrible, we arrived 10:30 am tried at 1 pm were told our room wouldn't be ready until 3 pm. Came back at 3 pm only to be told our room wouldn't be ready until 4 pm. The front desk didn't care to accommodate at all considering we were the first group checking into the hotel that day. When it came to the grounds staff they were amazing.The rooms are very damp that your clothe [... read more]s in the rooms get moldy. There is an infestation of there raccoons to the point that they were jumping up on tables stealing patrons food. When we had booked our trip it would have been nice to have been informed that you were not able to swim in the waters due to the fact that they are land filling to extend the beach further into the ocean. Due to the fact we couldn't swim in the beaches we stayed in the pool, where my fiance his foot on broken tiles at the bottom of the pool. Trying to get band aids is just like to trying to get bottles of water VERY hard to get. The food was good at all the restaurants. If you are looking for a quiet hotel that has nothing to do in the night this is the place for you.

Bahia Principe Explore Coba: Truly Great stay!

Just returned from an 8 day stay at beautiful Grand Bahia Coba. Excellent and very courteous service. The à la cartes were well setup with very tasteful menus. Accommodations and amenities were also amazing. Great bang for the buck, take the time to check it out and simply enjoy it.

Hyatt Zilara Cancun: Wow experience

The hotel is outstanding in all aspects, clean, professional staff, great food, great views. We stayed for 5 nights we enjoyed every day so much and we definitely will go again. The breakfast is just above and beyond. Water Cristal clear except for some seaweed (out of anyone's hand)

Riu Palace Baja California: One of Our Best Trips

Everything went smoothly and both Tripcentral and Sunwing service was great. The hotel was less than a year old and the facility was modern, clean, beautiful in every respect. Very simple design which appealed to us. The pool area is spectacular with great ocean views. Sunsets are beautiful. Beach is walkable and wide but beware of undertow if you go in the water. September weather was very hot and sunny every day. Bar service was excellent and by the pool service was outstanding. Great drinks. [... read more] The Capuchino bar mad excellent coffees. We used the buffet and enjoyed every meal. Good variety and always found plenty to enjoy. Terrific service there. Show area in the evening was comfortable and no bugs! Room was very nice with a great shower. We liked how quiet and low key the place was. If you wanted party action the Santa Fe is a 5 min walk.

Paradisus La Perla Adults Only Riviera Maya: Big Resort

Large resort takes abit to find everything. We booked at adult side so no kids and had to do morning buffets at family side and some dinners which was very disappointing as we booked a adults only resort. Water was dirty at beach and wouldn't go in the ocean. No agenda given to you on day and nightly activities. And again night shows were on the family side. Our room was nice.

GR Solaris Cancun and Spa: Excellent Resort

We travel often and found this hotel to be very clean and comfortable. The staff were incredibly attentive and thorough. The adults only pool is strategically placed so that you truly feel isolated from the party pool and kids area. We enjoyed our 7 nights at this resort and made sure to walk the beautiful white sand beach daily. The only one downfall of the resort is the food selection at lunch and supper. Most days there seemed to be ample to choose from but on a couple of days I felt th [... read more]e buffet was lacking. No worries though, there are lots of places to snack and I certainly never went to bed hungry. The views from the ocean side and the lagoon side were amazing. If you are taking a room on the lagoon side I would suggest you keep your money in your pocket for an upgrade to ocean side. The lagoon side is peaceful as you don’t get the noise from the party pool and entertainment. All in all, a beautiful resort, great staff and above average kindness and cleanliness throughout.

Bahia Principe Escape Sian Ka'an: Good resorts

I don’t have much to say. Great staffs. Food was good.The only thing I didn’t like is the place that they put the hot tub. Outside in the garden. We couldn’t even use it once because of the bugs, specially the mosquitos.

Riu Palace Las Americas: Everything we expected!

My second time here and got to see everything I missed the first time. Riu knows all-inclusive. Very impressed. The shows, the food, the staff! I dont think theres anything I could suggest to make the resort any better