Akumal Bay Beach and Spa Resort: Family Vacation!

This resort was so beautiful from the time we arrived to the time we departed! Our family had 13 people stay at this resort and the staff was amazing at accomedating all of us. Mariel and Ayleen from kids vlub were fantastic with our 2 youngest girls who are 3 and 4. All the though were super friendly and always willing to help in any way possible. The restaraunts on the resort were delicious and the buffet was great too. Best was having the snack bar and sushi bar right by the pools and beac [... read more]h. We didnt even have to get out of our swim suites. The ocean at this part of the beach was amazing! Clear water and not alot of rocks and seaweed. Also didn't smell weird at the water. When we went for walks along the beach other resorts had a smell at the water. We went snorkeling and saw turtles, stingrays, many types of fish and coral. It was amazing! There is always something to do here. The resort has scheduled events all the time, it was GREAT!!! Our entire family loved this resort and hopes to go back soon!

Dreams Vallarta Bay Resort and Spa: Peaceful and Relaxing

The resort was very well-maintained and the staff exceptional in delivery of service. Now Amber has great access to the city, beaches, and pools without having to take long walks to amenities. The city is also has reasonable transportation costs to explore all that the Puerto Vallarta area has to offer, such as zip lining, jungle tours, snorkelling, etc.

Bahia Principe Escape Sian Ka'an: Quiet resort/many resorts

Very quiet resort. Food was amazing. I was upset that we couldn't bring food to our room. Wish we could bring food from the buffet and snack bar to the rooms. Also wish the snack bar was better ventilated to avoid mosquitos and have some AC. I also wish it had a gym. We also had bugs in our room but overall our stay was okay. We were able to travel to three other resorts and use their amneties which is a plus. We also wanted Bailey's but the bar and a la carte did not carry Bailey's wh [... read more]ich ruined our experience/

Grand Decameron Complex Bucerias Trademark: Awesome Resort!

This was our fourteenth time to this resort. We love the Mexican feel that this resort gives to us. The bright colors, the Mexican themes, and the warm and comfortable feeling of staying there. The grounds are beautiful and well manicured. The beach is nice as well. There are vendors that walk around selling clothes, hats and jewellery. It is always fun to barter with them when buying their products. The staff is great and always polite. We were very impressed with our waiter Vidal and our ba [... read more]rtender Ruban. They are awesome people! Looking forward to coming back next year!

Viva Maya by Wyndham: Absolutely Incredible!

First off, let me just say that the staff who work at this resort are absolutely incredible. We stayed for seven days and felt like we were at home (but better) we are looking at going again next year!

Blue Bay Grand Esmeralda: Beach is not good

This is a very decent hotel with a clean rooms, good food, welcoming staff. But it's not for a beach lovers. Water in the sea was stinky. I was told that from September to November it gets bad because of sea weeds. Anyway, I had to spend 5 says out of 7 in the pool with cemicals, the same as in my condo in Toronto. Night shows were boaring, couldn't compete with Cuban shows. The same artists played the same performances during the 3 different programs lkie Circus de Soleil, Michale Jackson and A [... read more]ladding shows just changing their wearings.

Royal Hideaway Playacar: Perfect size and location

This is a beautiful, well maintained, very clean resort. Our room was beautiful and well appointed. The decor throughout the resort was old Spanish influenced and furniture everywhere was very fine quality. The staff were excellent, polite and very accommodating. The best part was the magnificent swimming pool with plenty of comfortable seating and shade for everyone. The food was very good although I personally do not like having to make reservations. The beach is beautiful but the distance  [... read more]from the pool to the ocean is too far with no shade closer to the water. Check in time is rigidly monitored at 3:00 pm. Period. No exceptions. Not acceptable for a five star resort. However, having said that it was a lovely experience and we would return.

Barcelo Maya Colonial: Excellent Resort

The hotel was kept very clean. There was a number of Specialty Restaurants with very good food and the buffets had lots of delicious choices as well. The grounds and beach were clean and well maintained. Premium rooms had excellent customer services. All in all it was a great resort.

Paradisus Playa del Carmen: Beautiful resort

I liked in this resort the rooms and service. The pools are very beautiful.on the beach some days was a lot seaweed. The resort is very good for families and has a lot of programs for children. There is also a beautiful pool and water park for children.

Finest Playa Mujeres by Excellence Group: Could have been much better!

Our stay at the Finest Resort could have been much better if they had a better bed mattress. The bed mattress was so soft I had to sleep on the couch through out our entire holiday. I have ostio-arthritis in my back and neck and after my first nights sleep I woke in so much pain, I contacted the concierge immediately to ask for a firmer mattress to be installed but they have nothing on the resort (not one firm or mattress with any form of support on hand) they had the mattress turned around to [... read more] see if the bottom end might be firmer, it was the same-no support at all). Unfortunately for me, I had to sleep on the couch the entire visit which was horrendous for me as I got a bacterial parasite in my stomach from the sandwich which was served on the plane during our flight to the resort which left me cramping in my belly, I had to lay twenty hours a day on the couch from day two until we left on day six! This whole experience would have been much better had they if had a back up firm mattress on the premises as would be expected at a five star resort. We have travelled extensively and stayed at many five star resorts, I have never had a soft bed like this ever at any resort or hotel we have stayed at. I cannot comment on much more as I spent most of my visit in my room layed out flat on the couch eating room service which to me was not as good in comparison to any of the other resorts we have stayed at in the Cancun area. Service from staff was excellent and room cleanliness was very good.

Ocean Riviera Paradise: Great resort

This is the best resort I have stayed at yet in Cancun, Food is above average and thats coming from a picky eater, also the pools are awesome but beach is good too, The employees are also awesome and go out of their way to ensure you have a great time

Bahia Principe Explore Coba: Great resort.

Nice and big resort. Very nice for walking around. Quiet place. Only thing that I did not like was the reminder call received by west jet for the meeting to confirm return transfer back home was too early

Sunscape Cancun Resort and Spa: Amazing sunny week

My husband, 3yo and I spent the first week of Sep in this hotel. We had a great time. Fantastic staff and location. Nice beach, and pools are suitable for toddlers. Our room was spacious but there was a mold smell in the air. The shower could be improved and tv could be in HD. Overall was a positive experience.

TRS Coral: Luxury!

We loved the luxury, service, and beautiful pools and beach at this resort. The food was great except room service was unreliable. Excellent entertainment team. Staff is very well trained and you can tell they are looking to anticipate your needs and also to provide anything extra that they can.

Crown Paradise Club Cancun: Very nice

Checked in and the bathroom started leaking water from the ceiling. After a technician came start cutting the ceiling and fixing it but at 5 pm We went to see our room and a big hole on the ceiling still there with mess everywhere and only at 830 pm at night I kindly asked to change the room nobody offered me that. Paid for Ocean view room completely blocked by a palm tree we couldn’t see the ocean at all. The rooms were a bit old and nothing to do with the pics online. Bathtub blacked o [... read more]ut with the time and seemed not as clean. They were days that we had to ask to come to clean our bedroom even if we had left the room at 8 and come back at 14:00 o clock. When we visited the hotel was I guess under construction “nobody told us anything” and at 2-3 pm while with 2 babies trying to sleep drilling noises and compressors everywhere... impossible to sleep. Beside all that hotel was in good location with many activities and shows for the kids swimming pool view amazing you could see the ocean. Food “buffet “and drinks were very nice. Restaurants were very nice and professional with excellent service. Overall experience it was good.

Bahia Principe Explore Tulum: Resort was okay

The hotel room was not very clean when we arrived. When I brought this to the front desks attention they didn't take my complaint seriously. This was my second time at the resort, as we stayed there last year. Overall the hotel was very nice, beach was clean and the staff were awesome.

Secrets Akumal Riviera Maya: Third times’s a charm!

Secrets Akumal is such a splendid resort and we love everything about it from the time we arrive until our departure. We spend our days at the beach and head over to the quiet pool (we call it our spa pool) for the late afternoon. We love dropping in at the Coco Cafe for our tea and sweet pastries. The Seaside restaurant is our favourite as they have a salad bar and that what I love to eat. My husband raves over the turf/meat options and says the way they are cooked over the charcoal grill leave [... read more]s them so tender. Compliments to the chef of course! The resorts along this stretch of beach have strung floating nets to catch the seaweed before it reaches the shoreline and this has made a great impact on the amount of it which reaches the shore. Less work for the workers to take up now and less of it in the waters too. I just want to go back again and again as each day is heaven when we’re there.

Secrets Maroma Beach Riviera Cancun: Nice Resort-Bad Experience

The Secrets Maroma was a lovely hotel with friendly and attentive staff. Upon check-in, we were told our room was not ready and to leave the bags with the bell staff. After about an hour, I returned to the main lobby to get a swim suit from my suitcase. I found our luggage outside the main doors of the hotel and behind a wall. They were unattended. I retrieved my bathing suit. Once the room was ready and while unpacking, I noticed a purse was missing from my luggage. I notified the front de [... read more]sk/manager. I received a call back to say they reviewed the security footage and the bags were not touched. I told the person this was untrue as I accessed the bags. The manager went on the say that theft is common at the airport and it probably happened there. This put a dark cloud over the vacation.

TRS Coral: TRS Coral, Absolute Luxury

This is most likely the best hotel we have stayed at, and we have been to a lot of resorts in Mexico. We were planning to book another hotel in the Mayan, but thank goodness our travel agent Marnie got in touch with me as she had just returned and asked us to consider the TRS Coral. It is the adults only section of Palladium hotel group in the Playa Mujeres area of Cancun. The whole resort was beautiful, the food was fantastic and we were able to go to all the restaurants in Palladium family se [... read more]ction and the Coral section. The staff were always available to help or just to chat. I would recommend this hotel!

Grand Decameron Complex Bucerias Trademark: Very satisfied customer

I'm a Caribbean guy and the trip to Puerto Vallarta was my first experience with the Pacific side of beautiful Mexico. No regrets what so ever! Great place, great food, great stuff and great beach. Thinking to go back for exploring more. Thanks to the stuff for the excellent job!