Our Verified Customer Rating 4

Our Verified Customer Rating 4

(6126 Reviews)

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Margaret R  - 

Verified Purchaser

Melia Las Dunas: Great Holiday😁

We found the resort very well maintained, clean rooms, well manicured grounds but the best was how friendly the staff was. We found the buffets abundantly stocked, lots of fresh fruits and salads. If I had anything to criticize it would be a lack of bathrooms at the beach. It was a super holiday and I would definitely go back.

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Private  - 

Verified Purchaser

Iberostar Selection Ensenachos: Beautiful Beaches

Hotel is good overall. Grounds including pools are well maintained. Staff are very polite and hospitable. General maintenance of accommodation structures and interior of rooms can be improved- for example painting of exterior doors, door handle and patio door stick and hard to open. Lobby beautiful and presents well but public toilets need to be better maintaining. Clean dining facilities for buffet meals good core food availability but limited variety.

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JanM  - 

Verified Purchaser

Grand Aston Cayo Las Brujas: A Very relaxing Vacation Resort

We loved the beach, the resort it self had a few issues public washrooms could use some work, needed to be up dated. The room was comfortable and clean. Great staff all very friendly, In the two weeks we spent with them they were painting and sprucing things up. We definitely would return.

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Private  - 

Verified Purchaser

Melia Buenavista: Nice quiet Resort

It is a lovely resort, the pools are beautiful. It was so nice to have a quiet pool and another one which played music. The beaches are spectacular! 3 different ones to choose from. Our room was beautiful and over looked the pool. We enjoyed the outdoor showers. It would have been nice to have one buffet restaurant on site but we did venture over to their sister resort for lunch one day. Unfortunately, their supply lines are still suffering since COVID and they ran out of a few food item [... read more]

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Anis  - 

Verified Purchaser

Gran Muthu Cayo Santa Maria: Very bad food

Same food all the week 🤢 really bad! No restaurants around ! Never again. Nothing good at all, only one menu at night no buffet. The desert is terrible like literally terrible. Im happy to come back home

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Private  - 

Verified Purchaser

Dhawa Cayo Santa Maria: Not what we expected

We understand that there is shortages especially to islands but if you are going to run a resort, make sure you have the supplies needed to keep people fed and clean. The buffet was a dream for a meat eater but for a tropical location, there was a lack of fruits and vegetables. Flies were everywhere. The staff work so hard and many of them are kind and sweet but there are a few that seem to resent the people going to the resort. It did not make us feel welcomed even though we tried to be a [... read more]

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Lilianna  - 

Verified Purchaser

Royalton Cayo Santa Maria: Amazing resort

First time in Royalton Cayo Santa Maria resort and definitely not last. Relaxing,smaller resort, very clean. The beautiful beach,white sand, turquoise water(no loud music on the beach),lots of palapas. Me and my husband walk for miles every day, enjoy the one of the best beaches in the Caribbean. Food was very good,you can order a la carte or go to BBQ station for lunch. Supper; elegant, like fine dining ( with excellent Spanish wine). All meals well prepared and testy. Thanks to the Chef and hi [... read more]

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Rita  - 

Verified Purchaser

Gran Muthu Cayo Santa Maria: Just perfect

I just want to let you know that this resort is amazing, clean ,good food ,amazing staff ,I would return tomorrow if I could, thank you everyone for the great service. Costumer service representative was a great help always, chef Jesus Albino Vargas ,delicious food .

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Private  - 

Verified Purchaser

Playa Luxury Cayo Las Brujas: Amazing vacation

The Angsana was amazing. The resort is small and quaint and everyone is so welcoming. For Cuba standards the food was really good. Lots of variety and everything was served hot. Plenty of fruits and vegetables, cheeses, breads, etc. Ice cream is the best!!!! The lobby was mid sized, beautiful view to the ocean. The rooms were nicely decorated, spacious and the shower was large with lots of hot water and water pressure. The pools were lovely and clean. 2 beaches....1 shared with the neighb [... read more]

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Escapetocuba  - 

Verified Purchaser

Dhawa Cayo Santa Maria: Could be an amazing resort…

This was our first post-pandemic trip to my very favourite country to visit. We read lots of reviews before booking Dhawa. We have nothing to complain about really, other than supply issues which we have all heard about over and over and over. The staff are worn out trying to make the best of the situation and it shows in their morale. Some tourists are not so understanding. The beach was phenomenal and the pool was clean and warm, with lots of activity. A fun relaxing visit. The one thing I  [... read more]

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Private  - 

Verified Purchaser

Sol Cayo Santa Maria: Newly renovated resort

The nicest room I have seen in my many trips in different area of Cuba. The workers worked hard to embellish the landscape. The staff was friendly and attentive to our needs. The food was good but little selection. It’s Cuba, it’s to be expected. The beach was amazing Overall it was an enjoyable trip

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00000  - 

Verified Purchaser

Dhawa Cayo Santa Maria: 2 star at best

Very Unorganized staff was very wasn't very helpful. Al A Carte food was worse then the buffer. There 1 week only I day had vodka, and that only lasted a few hours then out of it again. Everyday run out of gin, red and white wine. No crystal beer. Dirty rooms and last but not least cock roaches in the buffet area.

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Private  - 

Verified Purchaser

Playa Luxury Cayo Las Brujas: Class Act !!

Review of Stay 2/10-2/17 First of all if you are on the fence about going to Cuba as I was, this wonderful place will quickly change your mind. As we all know Cuba has some of the most beautiful beaches in the world but lack of good food and beverage usually creates a hurdle, for this I think that Cuba gets overlooked when people are deciding on a vacation. This was the case for I who visited Varedero Cuba 28 years ago and never went back. I decided to take a chance again and try Santa Maria. W [... read more]

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Jeff  - 

Verified Purchaser

Memories Paraiso: No complaints

Beautiful beaches, staff and grounds. As per usual Cuba style some things are in need of repair. But nothing that impacted the quality of our vacation. Pools and bars around every corner and most of all beautiful cuban people always smiling joking and laughing. Our customer service rep Yailyn LeonMartin was epic ⭐️⭐️⭐️⭐️⭐️ Yusimi and Ernesto At the lobby bar parisio side were also amazing so friendly and they had ALL the good drinks!!!

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Chris10  - 

Verified Purchaser

Memories Paraiso: 5 star staff!!!

Grounds are beautiful and lush, beach is spectacular!! Rooms are comfortable and clean. Food is good lots of options and always something available. What really makes this resort is the staff! Yailyn at customer service is truly amazing! Such a dedicated and kind person! All of the bartenders, room cleaners, drivers are always kind and happy. Always smiling and joking. Please remember that Covid has impacted this country in a severe way and kindness and generosity goes a long way❠[... read more]

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Private  - 

Verified Purchaser

Playa Luxury Cayo Las Brujas: Amazing vacation

This resort exceeded our expectations. The rooms were lovely and comfortable. The beaches were perfect, one quiet and one with activities. We totally enjoyed the food and found it better than expected. The pizza and hamburgers at the snack bar were very good. The staff at the Angsana were amazing and very accommodating. We had no complaints and will definitely return.

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Private  - 

Verified Purchaser

Vila Gale Cayo Santa Maria: Not the best hotel

We did not like this hotel at all. I was disappointed on so many levels. The food is not great. Same thing every day. We tried an a La Carte restaurant and waited 1.5 hours to get our food. The rooms are not cleaned well. Dirty in the corners, cobwebs and the shower is not caulked properly so it would leak/ flood the floors. I mentioned it to front desk twice - NO ONE came to deal with it. I gave up. I asked for towels to cover the puddles of water and they gave me a dirty towel only. There mu [... read more]

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Private  - 

Verified Purchaser

Vila Gale Cayo Santa Maria: Our Stay

Hotel was nice n beach everything else not good, food not very good we were a group of 22 people and some of us got sick, staff weren’t very friendly only 2 people standout everyone else is like they hate there jobs will never go back there again

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Jovica  - 

Verified Purchaser

Vila Gale Cayo Santa Maria: Amazing Beach

One of the best hotels in Cuba. If you are going to Cuba to enjoy the beach then this resort is right for you. The variety of food is not great but I expected and do not bother me at all. Room is very comfy.

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Private  - 

Verified Purchaser

Playa Cayo Santa Maria: Amazing amazing

A great hotel with all amenities, vey clean rooms, well divided and separated, to have either 2 quiet pools away enough from the main party pool, or a beautiful beach, the choice is yours. Amazingly friendly and competent staff

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