Very satisfied with the entire experience. All praise for the staff of the hotel and quality of the service.
Beach is not to far from the hotel pool and entertainment facilities. May need improvement with coffee quality. Comparing with other hotels in Varadero and price for all inclusive , definitely recommending.
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Royalton Hicacos Resort and Spa: Quiet resort
The beach is amazing, the bed mattress is really hard, food limited and shortage for many days, but didn't go hungry basically the same thing every day. No accessibility to elevator it was broken having to go to la carts or buffet there are many stairs so if you have any disability challenges, I can say it would be with a lot of difficulties, very friendly staff. Remember you're not in Cuba for the food. Lack of
daily entertainment
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Suzanne -
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Sanctuary at Grand Memories Varadero: Beautiful resort Amazing staff
This was our second time in a row at Sanctuary my Cousin & I absolutely love this resort the food was delicious & all the staff are so amazing & friendly ..also by being on the Sanctuary Adults only side also gave us full access to Grand Memories side which made it more fun like having two resorts in one .....we are in love with Sanctuary at Grand Memories Veradero & plan on being back there again next April
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Msdianneleslie -
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Melia Internacional: Cochroaches
We stayed at Melia Internacional Varadero from July 13-20, 2024. This is our third time in Cuba and this hotel was disappointing. They had no welcome drinks at the front desk and no bell person to help you find and bring suite cases to your room upon check in, which is fine and we can live without those services. When we arrived, our bed sheets and pillow cases were dirty like someone had previously slept in it so we went to the front desk twice to request them change it. They said they would c[... read more]all housekeeping to come to our room but 5 hours later when it was time to go to bed at 11pm, it still wasn't done so I went back to front desk and demand they call housekeeping while I was standing there to make sure they would send someone. The towels all looked dirty so I would recommend bringing your own. In our room, the toilet leaked and it was all we could hear while trying to sleep at night. There are two buffet restaurants but the food is the same at both and they often served spoiled, leftover food. Make sure you smell something first before you put it in your mouth and take only a small bite before you continue eating so you still have time to spit it out and avoid stomach issues. We met 2 families that got sick during their vacation - probably due to food poisoning and bug bites (make sure to bring insect repellent). There are cochroaches everywhere, including restaurants. I personally don't like getting my hotel room cleaned during vacation due to cross contamination of germs/viruses but by day 3, cochroaches were crawling around our room so we had to request them to clean it. The whole resort should get fumigated! Everything appears quite run-down and not very well maintained. Nightly entertainment was ok - they don't have a real stage or theater area. The beach is the best part of the resort - very clean and clear and no seaweed. Location of the hotel is great - near downtown and close enough to the airport to be able to get there quickly but far enough that you don't hear all the planes overhead. Because I don't like getting my room cleaned during vacations, I always put the do not disturb sign up. We noticed my parents did not have a sign so we asked for a sign for them. When we returned to our room, we were disappointed to see they took the sign off our door and put it on my parent's door - this is such lazy service! 99% of the staff are unsympathetic and look bored or unhappy to be helping - they made it seem like customers were such an inconvenience to them. The only happy, enthusiastic staff we met was Osvel at the Merkado buffet restaurant making omelets at breakfast and grilling porkchops at lunch. I think the people giving great reviews were either asked to give it or they upgraded to Level. I wish we brought our own beach towels because they rarely had clean ones we can exchange for. There are 5 A la Carte restaurants and for a 7 day stay, we were only allowed to book 3 restaurants - we cheated the system by booking 3 reservations under our room and then 2 under my parent's room lol. You have to keep reconnecting to wifi after 15 mins of inactivity which got annoying because the only time we could call my parents is if they were also connected to the internet. It also didn't help that the 2 phones in our room was not working. They don't usually like giving bottled water and the only drinks available are wine, beer, and rum - there is no Tequila, vodka, champagne, etc. Though the beach is beautiful and the location is great, I would not recommend this resort.
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Iberostar Origin Bella Vista Varadero: Superb beach
The resort in general is good; the staff is friendly and the food is good.
As for the rooms, the bed sheets need to be replaced; the smell of humidity in the room is strong. We have to wait too long for the elevator .
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Iberostar Origin Bella Vista Varadero: Amazing beach!
One of the best beaches ever!
Everything was great and staff were very friendly and helpful.
The food was excellent and varied.
The downsides were the very slow elevator.
The aging and stained bed lining.
The stained fabric chairs in the room.
Some moisture in the bathroom.
Once you overcome these elements, everything else is more than value for money.
Many things were missed even though the staff was extremely helpful and friendly.
The place was good as a stay and location within Varadero. However, many elements were missing or incomplete, such as the phones that never work, dining in restaurants that were never explained well so a week of restaurant booking is missed, dining rooms that are not kept in healthy conditions affecting the food safety and making the dining experience to the tourists extremely exhausting and uncomfertable, not [... read more]giving a tour of the grounds and explaining what is available to do.
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ListenLady -
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Club Kawama: Beautiful resort
Not much in terms of children’s club or activities but very beautiful resort. I was happy with my room good air conditioning. no milk for your coffee and the staff expect tips for every single thing they do
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Muthu Playa Varadero: Amazing Resort,good staff and nice clear water at the beach!
Fast check in and check out.
Elevators still doesnt work and our room was on the 5th floor but went to the lobby and asked the receptionist if we could move to 1st or 2nd floor and they said yes right away.
Staffs always have a smile on their faces every time they see us.
The rooms are always clean.
They clean every day.Changes towels and put new toilet paper.
We are not a picky eater,the buffet always serve eggs,hams,cheese,fresh fruits like papaya,guava,mango and watermelon. They can alwa[... read more]ys cook pork for you.Sometimes beef,chicken and fish.They have pasta,rice.
And to my surprise they have ketchup and garlic hot sauce and butter once.
You can reserve to eat at ala carte.
My kids enjoyed the pool and we enjoyed the beach.
We tried the sailing and they have lots of free water activities and they have shows every night.
We tried their massage.
We went to Delfinario and you can walk but we got a taxi and paid $5.
We had so much in this hotel.
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Memories Jibacoa: Terrific Holiday
My stay at this resort was great! Good food, exceptional staff...couldn't do enough to help you. The food was good.Always enough choice and tasty! The resort is small which was great for me! I could get from place to place with no problems! It is a smaller, older resort but was clean and fresh. The beach was amazing! So glad I had the chance to experience Memories Jibacoba!
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Sanctuary at Grand Memories Varadero: Nice Cuban resort
The resort was good for Cuban standards. The rooms were dated but there has been some improvements made to the resort as a whole The food was decent but I’d recommend staying on the sanctuary side as the sister resort was terrible. The reason you go to cuba is for the beaches and the friendliness of the people, in this area, there was no disappointment.
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L.B74 -
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Blau Varadero: Wouldn’t recommend
Stayed at this resort from June 29-July 6 2024.
Let me start by saying that I am not a difficult person to please-I’m not a diva, I don’t expect exceptional service and I’m a pretty laid back person. Everyone knows you don’t go to Cuba for the food, and ironically, the food is the only thing that I won’t complain about.
The grounds were beautiful (ok-another thing I won’t complain about) the beach was amazing and the food was surprisingly good-for Cuba.
The drinks were not good—at all.
F[... read more]or a good cup of coffee, go to Coffee Corner on the 3rd floor. Get Ernesto to make you a cold coffee-it’s delicious and he’s amazing!!!
The buffet for breakfast and lunch is out by the pool-no air and it’s open so the birds fly in and help themselves to the food. A cockroach was running on the food and up the leg of the buffet table and one of the workers just brushed it to the ground and stepped on it. They had to close this buffet room and give it a deep clean because so many people were getting sick. At one of the a la carte restaurants, everyone who ate there on Tuesday night got food poisoning.
Cockroaches run rampant in the bathroom on the 3rd floor-right by coffee corner and I did see cockroaches in our room-I’m just so grateful that I didn’t see them before our last night there.
On the plus side-I called the front desk to complain about the A/C in the room and he said he would send a technician and the guy knocked on the door in less then 5 minutes. The next day I had to call again because the coffee maker didn’t work and by the time we got back from breakfast, it had already been traded for a new one.
Another down side is that the entertainment plays on a very small stage at the main floor bar and it’s a vaulted ceiling with the rooms overlooking this area-it’s a beautiful scene- but when the music plays, it’s so loud that they sound like they’re standing right outside your room door with a state-of-the-art surround sound system and it just doesn’t stop until 10;30pm. I get it-you’re on vacation and you’re supposed to have a good time-and I do-but it’s not my idea of a good time to listen to opera so loud that my ear drum vibrates and my brain rattles. They need to plan that better.
I’ve been to Varadero many times and I’ve always had a great time but this was the first time that I wouldn’t recommend the resort that I stayed at.
Food: 7/10
Service: 6/10
Entertainment: 0/10
Cleanliness: 4/10
Beach: 10/10
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Jackie46 -
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Melia Las Americas: Nice Resort
Hotel is okay, we had an ocean view room in the Level section. Room is very large with two bathrooms.
Restaurants were good and the service was excellent. Having a room in the level section permitted us to have the
imported alcohol beverages.
Beach is clean and pleasant to go walking.
Overall the club is good, and only 30 minutes from the airport.
The only negative is that the mosquitos were biting you where ever you were sitting.
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Lise -
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Melia Internacional: Amazing resort
Every thing was wonderful except for the drinks. They missed out on juice and certain liquor but beyond that we had a great time. Thanks for setting us up with our trip. We will recommend trip central for booking your next vacation. Cheers!!
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Nabil Goher -
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Grand Aston Varadero Beach Resort: Amazing Resort
Very clean hotel, housekeeping clean room and change the towels every day, staff was very friendly and helpful, joleo from customer service was very nice and helpful he managed to give us late check out which was very good especially with our flight was at 10:40pm.
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Royalton Hicacos Resort and Spa: Amazing resort!
The hotel was overall very nice. The drinks were flowing, the vibes were vibing, and the staff was exceptionally friendly and helpful. We had a fantastic time, and highly recommend this resort to anyone considering visiting.
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Pero -
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Blau Varadero: Great resort!
We stayed at Blau Varadero at the beginning of June and we were absolutely thrilled with our stay and experience. We went for sun and beach but we enjoyed our stay well beyond that.
Staff is amazing! Grounds and facilities are kept very clean. Our room (bayview) was very nice, spacious and clean.
We were pleasantly surprised with food which was excellent. There was plenty of local fruits, papaya, mango, agawa and
pineapple at each meal. Good variety of vegetables, fresh and baked. Two to th[... read more]ree sort of meats, various dishes, for lunch and dinner. They even had paella on the beach one day.
Entertainment was also excellent. Variaty of events throughout a week featuring: opera, rock, salsa, and even ballet in water! All these complemented by Blau entertainment team.
Piano bar offers quieter and relaxing atmosphere and they make good cocktails.
We went to both a la card restaurants. International has a nice atmosphere.
Meal was good, but we prefer buffet for variety especially fruits
Disco starts at 11pm at the beach bar which is far enough from the hotel to have a quite night for sleep.
The last but not least all staff is doing great in their job and they deserve very much our tip. Tip them generously and don't forget those ones who are taking care of grounds. Yes, they share the tip, but still, they are very grateful when we think about them too.
PS we also brought some higene products to share mainly with those who don't work in the tourism. Staff for kids would also be appreciated.
One more thing, we felt safe all along our travel and stay, at the hotel and on the beach!
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Hotel Tuxpan: Worst hotel in varadero
This hotel should be closed to Canadians. It is a guvernement owned hotel that has the bare minimum and that's being generous. Barely nothing to eat, horrible service, cockroaches in the rooms, and not thr small kind. Hotel caters more to Cubans and Russians. Spent 2 weeks there and for the first time in over 50 trips to Cuba we couldn't wait to leave . DO NOT GO TO THIS HOTEL
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Melia Internacional: Would recommend
The staff were very friendly. The pool was the cleanest I've ever experienced in all of my years of travelling to the Carribean. Their water park was really cute. My 10 month old baby loved going down the waterslide after watching the bigger kids do it. The beach was clean and the water was crystal clear and calm. They have guys on the beach that will put up a sun umbrella wherever you want so no need to rush down and save a chair in the morning.
Mosquitos: I traveled in June but apparently t[... read more]hey start in May. My God it was bad! Get yourself some deet free off. It worked the best. They sold something in the gift shop that was $20USD. It worked decently but not as good as the deet free off. (I have a baby and breastfeed otherwise I would just used deet, that's how bad it was).
Food: there's a lot of options. You can definitely find a few things that you like and can survive off for the week. I highly recommend booking some A-La-Carts for dinner so that you can get more variety.
The Cuban restaurant was good. The Japanese was good. The spanish was awful. I did the Tex-Mex twice. The first time it was amazing. The 2nd time it was awful.
A negative is that there's cochroaches at the main buffet restaurants. Especially the Rumba. I'm by no means a diva but seeing 30 of them scatter after sitting down on a booth was rough. Avoid the booths at all costs and bang your chairs on the ground first before you sit. Luckily, I didn't see any in the rooms. Just the buffets.
If you go into town, Kiki's restaurant has great pasta. 3 plates of pasta and 2 alcoholic drinks came to $28 USD.
La Campana restaurant located in Josone Park has great authentic Cuban food. 2 plates (one chicken, one pork) and flan for dessert came to $23USD
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Bonniebell67 -
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Melia Internacional: Lovely Resort
The hotel rooms were clean, the grounds were well maintained, the pool was fantastic and the beach was certainly the highlight of the trip. The ocean water was warm, crystal clear and no seaweed!!!
Stayed in room 4145 which had a beautiful view of both the pool and the ocean. The only concern was for 5 consecutive days the key card was not working. Several trips down to the lobby to have the key reactivated which was an inconvenience.
The food offered in the buffet was a hit or a miss. Repe[... read more]titive food options, however, they did the best with what food they had. The pasta was good, the mashed curry pumpkin was also very good. Omlettes for breakfast along with fresh mango. Downfall with the buffet was that roaches were seen near the food a few times.
Terrible experience at the Japanese a la cart as my party of 2 with reservations arrived first and therefore sat in the front of the grill to watch the chef. The host told us we had to sit as far in the corner as possible due to them having a family who planned to attend. We opted not to move and they decided not to provide a show on our grill. It was what it was!!!
The cubian restaurant was decent although the Sampson restaurant was top notch. Really enjoyed the grilled tuna steak on their menu.
Customer service representative Joanna was
an absolute pleasure. Went above and beyond to ensure we, as guests, enjoyed our stay with Melia Intercational.