Our Verified Customer Rating 3.7

Our Verified Customer Rating 3.7

(3046 Reviews)

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Monika  - 

Verified Purchaser

Memories Cayo Largo: Lovely Resort

I was happy to see the resort and grounds just as beautiful as I remember when it was the Sol.. Of course the big setback now is the beach in front of Memories Cayo Largo has been washed up over the years , which is no fault of the resort. It was still beautiful , just not as much of it , and can no longer walk the beach from resort to Paraiso and Sirenis…. The hotel provides shuttle trains to these beaches and also provides buffet lunch which was very good! The ocean in front of resort can [... read more]

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Private  - 

Verified Purchaser

Memories Trinidad Del Mar: ONE WEEK STAY AT MEMORIES TRINIDAD

Long trip, 2-3hrs from Santa Clara to the resort. But beautiful scenery and get a feel for rural life and small villages in the interior of Cuba. The overall experience turned out to be decent after a bit of a rough start. There were short comings regarding paying extra for the "Diamond Club" service. 1. While we had an ocean view room, we did not get a king bed which is strange since the resort was far under capacity, we had 2 twins 2. The civer sheet on one bed had what appeared t [... read more]

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Private  - 

Verified Purchaser

Memories Jibacoa: Nice resort for activities

Overall we had a nice stay ! Food was good (we were worried about this mostly). Activities were great (snorkeling directly at the beach, pedalo, kayak, ping pong, tennis, billard, activities at the pool, a hiking nearby with a point of view of the resort). No rain except the last day in the evening. In general, very satisfied with our stay. Only negative points were the shower not draining water fast enough and the shower curtain was not waterproof so floor was wet after a shower.

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Private  - 

Verified Purchaser

Resonance Blu Varadero: Awful

We stayed from Dec 26 to Jan 2. Took over 24 hours to get toilet paper in the room. None in the room when checked in. I had a large family with us traveling 4 rooms total. All had to move rooms because of cockroaches. No beach towels in the room, told to tip maids to get them. Drinks nothing frozen available.. ice they made with the tap water as well as all juices, surprised Noone was sick. I have been to Cuba before and enjoyed it. Will not be back anytime soon. Not sure if covid played a part  [... read more]

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Private  - 

Verified Purchaser

Resonance Blu Varadero: A few bumps to smooth out but overall a relaxing week away

We arrived Jan 1 and enjoyed a very sunny and relaxing week. Check-in went smoothly for us and our room was ready within minutes. However our friends who travelled with us waited until 6:30pm for their room. Room # 39303 was a great room, newly renovated with view of the activity pool. Working air condition, no bugs and working toilet (I heard others complain about such issues). However, we only had one king size bed despite there being 4 of us (2 adults plus 12 and 13 year old). It took one n [... read more]

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Private  - 

Verified Purchaser

Sanctuary at Grand Memories Varadero: Excellent Cuban Resort

If you can get past the food, this was a beautiful beach and clean resort. We enjoyed the adults only section of the resort. The restaurants tried their best but food was meh. I brought trail mix with me and I’m glad I did! The people who work there go out of their way to please you. The biggest problem is the shortages at times.

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Private  - 

Verified Purchaser

Resonance Blu Varadero: Worst Travel Experience I've ever had!!!!!

Hotel was disgusting! Dirty rooms, cockroaches, no toilet paper (until we moved rooms). Juices and slushy mixes for cocktails were made from tap water! The waitress in the Italian a-la-carte yelled at us because we asked her to repeat the menu. Jellyfish at the beach. The ONLY good thing about the hotel was our maid (in our second room) and the staff at the buffet, in particular, the omelet lady...she was fantastic!

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Rica (nickname Betty)  - 

Verified Purchaser

Grand Memories Varadero: Grand Memories Varadero - Well well well - Big

1. Grand memories - Property is very big. They have a 10 seater gold cart that pick you up and drop you off on the resort depending on the block you stay in. We were block 15 close to the quiet pool but far from the beach and halfway to the party pool. 2. The locks on the balconies did not lock. they remained open the entire trip. They closed but the manual chain locks were broken in a good portion of the resort. Ground floor not recommended for this reason unless your sliding door locks.  [... read more]

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Private  - 

Verified Purchaser

Resonance Blu Varadero: Won’t go back!

Our main complaint was that the maids were seen everywhere but we couldn’t get clean towels, our beds made, water etc. when asked we were told they have no more towels. We checked out with the same towels glasses and sheets as we checked in with. The food wasn’t bad, our phone and TV were cut in half so on the days it was cold and we were in early we had no tv. We tried to call but the phone cord was cut in half as well. When I went to the front desk they looked like I asked for a million do [... read more]

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Green  - 

Verified Purchaser

Resonance Blu Varadero: Less then 2 starts

Extremely late checking. Probably less the %30 Beach chairs available for all guess, not uses able to eat at fine dining, few times finished breakfast without coffee, through out the resort bathroom cleanness not up to standards for any one here.ps, ps, ps,

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Private  - 

Verified Purchaser

Memories Cayo Largo: Highly recommended

Wonderful service with great staff. Would go back tomorrow. Not impressed with Sunwing flight delays and cancellations. They could at least provided more information on website and saved us much hassle at the airport.

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Private  - 

Verified Purchaser

Memories Caribe Beach Resort: Just ok

The people of the resort were great, friendly and welcoming. The food was pretty much the same all the time and without flavours. The beds are uncomfortable and the sandflies are terrible. I wouldn't go back here. But not a terrible place by far just not worth the money.

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Maggie_Loves_Cuba  - 

Verified Purchaser

Memories Cayo Largo: Not worth more than $750, 20+ trips to Cuba...seasoned advice:

As always, let me start of by saying I am a seasoned Cuba traveler, and with that I have a lot to compare to...over 20, 3 and 4+ star hotels within the last few years. Since November of 2021 (pandemic times), 6 hotels in Cuba. I am comparing Cuba to Cuba. I’ve never been to Mexico or Dominican. I find that sometimes people will go there, then come to Cuba and “be shocked”. Cuba is different, and even more so worse than before the pandemic. If you’ve been to one of these, that’s wha [... read more]

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LORI 44  - 

Verified Purchaser

Memories Caribe Beach Resort: Good resort

The employees do there best with what they have . Keep it very clean. Did run out items but would be a day and ithe item would be back. Rooms are not all newly renovated like the sight claims. Don't fly out of Toronto and don't fly with Sunwing. Do your research.

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BTK77  - 

Verified Purchaser

Grand Memories Santa Maria: Memories of Memories

The resort is not well kept. Many things not working like lights, tv, outlets, etc. Basic room was not very good, the upgraded rooms looked nicer. Cuban people were amazing as always. Still enjoyed the weather and found a way to have a good time, even though the resort had several food and drink shortages throughout the week. Toilet paper napkins at every meal were an extra nice surprise. Cuba is always a place where you need to lower your expectations but post-covid Cuba will turn many away.

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AllyCat1973  - 

Verified Purchaser

Memories Paraiso: Terrible

Paid for Diamond Club. Don’t bother. I’ll start at the beginning. No welcome drink upon arrival. No special treatment with regard to check in line ups, no ocean view room available. Stuck us in a horrible old room. Told us to come back in the morning for an ocean view room. Returned in the morning to be told still no room. Asked to come back in the afternoon. Keep in mind we’ve now spent a whole day trying to get the room we paid for. Went back in the afternoon. Still no room. Went to the  [... read more]

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Private  - 

Verified Purchaser

Grand Memories Santa Maria: Diamond Club worth it? Oh yes :)

We had a very nice time at the Grand Memories hotel. Everyone was working so hard to make the stay enjoyable for everyone. We learned that the hotel was operational this year after 2 years of closing during covid but all in all it was a nice experience and definitely worth the Diamond Club. Andy and the Diamond Club team took care of our needs which were few but being able to book the A La Carte every night was worth it alone. We really really lucked out with an Ocean view as well. The view and  [... read more]

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Marc  - 

Verified Purchaser

Memories Paraiso: Amazing resort

Plage exceptionnelle, personnel réellement sympathique et ayant à coeur le bien-être de la clientèle, chambre spacieuse, lit moyennement confortable. L'hôtel aurait besoin d'une peu de rénovations mais cela ne nuit pas à l'expérience. Nourriture très bien pour Cuba. Si vous avez la chance, demandez la chambre 5637 qui a le meilleur emplacement du resort selon moi.

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Crystal Latanville  - 

Verified Purchaser

Resonance Blu Varadero: Terrible foe most everything

Rooms were broken for TV AC and phones. Shower head broke off wall and screw ended up in my foot, never replaced our white towels until day we were leaving. Entertainment at the pool and beach was amazing, alcohol for sure watered down. Half the time non of the machines were working to make drinks even the cappuccino machine broken at 3 of the 4 bars. Beds were ok with comfort. But worst part about this resort is your always wrong and seem to be a bother when you ask for anything. I told them ab [... read more]

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Private  - 

Verified Purchaser

Memories Caribe Beach Resort: Resort was ok

The people at the resort was really nice. They do did what the could service was great. The people in the lobby bar were fantastic. The complaints I have were the mosquitoes and sand fleas. They are us alive even having bug spay did not help. They need to fog the place in the morning and evening this would have helped. The place Is very dated needs repair the bed we had was broken they did fix it but the mattress are so worn out it’s sad. The toilet in one of the rooms was not even bolted dow [... read more]

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