Paradisus Cancun: Wonderful family resort

We loved staying at the paradisus, the views were gorgeous, it was the nicest resort we have ever stayed at. Our kids thoroughly enjoyed their activities and all the food was delicious. There was plenty of entertainment, the grounds were all very clean and well kept, we had a wonderful family vacation and the kids never said they were bored once. The staff went above and beyond during our stay, always friendly and eager to help.

Paradisus Playa del Carmen: Great Family Trip

We travelled with a 3 and 5 year old and they just want to go back! They never tired of watching the fish and the turtles each morning in the beautiful courtyard, while mom 'n dad relaxed on lounge chairs or lounge bed and had an Americano and fresh pastries from the Illy café (included). The pirate ship pool was warm and fantastic and right next to the adult pool with swimup bar for margaritas and pinatas for the kid. I have never seen such sincerely friendly and helpful staff. Tanya Smith  [... read more]with Tripcentral was fantastic with helping us find the perfect spot, and with all the details when we had to change our dates (she even got us an upgrade!) The beach was lovely, some days with a lot of seaweed and some days not so much, but it just took a short walk own the beach to get clear of the seaweed. The food was amazing, even the buffet (check out the theme nights early so you know when to go - we even cancelled a dinner reservation one evening to go to the buffet) The lunches by the pool were mediocre American fair, but with such decadent breakfast and dinner, I didn't need lunch and it was fine for the kids. The biggest thing missing is a place to get lunch/snacks on the beach for families - you have to go back into the resort to get food, and my favourite thing on a sun vacation is to dine al fresca by the ocean, so that was the only disappointment. Absolutely gor

Paradisus Playa del Carmen: Great resort

It was great. We enjoyed the family concierge and family pool. All the restaurants also met our approval. The beach is a bit disappointing as there is allot of seaweed but that is the only negative thing that I could think of.

The Level at Melia Caribe: Not What It Used To Be

Stayed DEC 02,2016 – DEC 11,2016 The Level Melia Caribe Tropicale We stayed here when the adult section, the Level, was first opened, for 14 days. Rated the hotel, staff, food, service as excellent. Regrettably, all has changed has changed for the worse. We want this review to be fair and helpful so we have provided as much specific details as possible. Staff The vast majority of the staff was excellent: Mr. Radhames Felix and his serving staff in the cuatro restaurant are very well sup [... read more]ervised and amongst the best ! Special thanks to: Keany, Hector, Angel, and all the others, Patricio at the pool. Fraulin Cedano and the reception staff are ok but busy. The Level Checkin starts with a ride from the lobby to the Level Checkin and takes too long after a long travel day. The housekeeping staff are beyond reproach. Thanks Carmella Aquino, Mrs. Y. Perez and her buddy, and Maxima. The restaurant staff in the “public” restaurants service varies. Noticeable how few speak English. Food Overall only average and a long way from what it was originally. Many restaurants were closed for extended periods, and up to 3 at a time.. Capri, Pagoda, Gondola, Gourmet never available when we wanted. In fact we have spent 24 days there in 2 visits and have yet to get in the Gourmet, Capri, and Gondola. The menu in the Pagoda almost every dish has seafood or fish/oyster sauce, alergy alert! Dangerous especially for someone like my wife who cannot have anything from the water. Cuatro Buffet – monotonous, bland, exactly the same everyday 3 times a day. Steak – OK, lobster was overcooked. Italian – Not good Peruvian/Asian – skipped after above experience Mexican - - OK. Seafood salad bar items not indicated, alergy alert. French – Good Marketplace Buffet – Good food and service Gabi – Good from menu American Grill and Japanese have additional fees so we passed. The restaurants are busy, noisy, especially when several are closed, the “public” ones inevitably had badly behaved, loud children. Most can accommodate a children section. There is no dress code. Rooms Older, some cosmetic repairs required, not bad overall. Room ammenities, HVAC good, outstanding housekeeping. Mosquitoes/”Noseeums” made their presence felt. Staff responded promptly to have the room fumigated and all linens changed which helped; bring repellant. Other Electronic type music not a great idea when the local music is so entertaining and what we expect when visiting a different culture. The crowds with the expansion are larger, different, the place busier, the noise level much greater. Often the shuttles are not regular or pass you by. Bring walking shoes as the walkways are uneven stone and hard on you feet and legs. Melia Rewards are only for people who book through them! Our preference is for an adult experience, quieter, higher quality food, consistent service. We have preferred the Melia group for our 2 – 4 week annual holidays. We have stayed at the Paradisus in Varadero, 2 in Mayan, 2 times at the Level. We will not be using them anymore, this trip was not good value compared to several other competitors. There is no need for management to respond with the usual form reply.

Paradisus Punta Cana: Paradisus Punta Cana

We enjoyed our vacation very much. There had been a lot of rain the week before we arrived so there was still some walk ways with 3 inches of water on them and we had to go in big trucks to get back and forth from the lobby to the beach since electric carts wouldn't go through the water. The staff was very friendly and helpful and kept the grounds, pool and bathrooms very clean. Our room keys didn't work one day and the employees were very quick to fix the issue. We ate at most of the restauran [... read more]ts and the food and service was good. We really enjoy walking on the beach and this hotel had a large beach area and there was no problem with getting a chair. Overall this resort was great.

Melia Braco Village: resort was beautiful. ,

The hotel looks just like the photos online. This is a resort you go to sit and watch the waves and eat.. nothing else to do there. Cant even ride a bike without a hotel escort. Room humidity level on electronic thermostat was at 94%. Everything was damp, even all of the bedding. The bed though was the most comfortable bed I have ever been in.. it kind of sucks you in and cuddles you all night..truly a good nights sleep. Staff are wonderful, kind and truly genuinely nice. If you are like us [... read more] and like to explore and have some sort of adventure, this is not the place for you. Swimming was impossible. Rocks & current ruin any attempts at swimming or snorkeling in the warm sea we have paid so much to swim in. Don't bother with The Level, too expensive for what you get above the regular side. We ended up changing resorts to someplace with more activities and things to see. I would recommend this resort for seniors only.

Paradisus Punta Cana: Nov 24/16 to Dec 1/16 Paradisus Punta Cana

This resort is on Bavaro Beach, approximately 30 minutes from the Punta Cana airport. While this resort is beautiful there were several negative factors that made our vacation less than memorable. I will start with the positive aspects. - stunningly beautiful,wide beach - the hotel itself is lovely, maintained very well, set on lush 40 hectare property -food is of very good quality, with a large variety -given the time of year the hotel was at 50% capacity, which is a definite plus for u [... read more]s (900 room resort) - bar service was friendly and efficient, we never had to wait -our room was cleaned early each day, lots of towels and shampoo etc., and mini bar was well stocked each day Negatives: -there was a problem with our booking and when we arrived at the resort there was not a room for us. After 3 hours and many phone calls, our Sunwing rep. Richard sorted it out for us. At this point we were very tired, hot and hungry . -the air conditioner in our room was not working, it was 26 degrees in our room when we arrived, we called the front desk, and they said they would sent someone, but no one came that night -we left the patio door open the first night since it was so hot in our room, but neither my husband or myself slept very well worrying about an open door on the ground floor. The air conditioner did eventually cool the room down to 21 degrees overnight , and worked well from that point on -the people in the room directly above us woke us up 5 nights out of 7 when they came home from the disco. There was loud music, shouting, slamming of doors, but the worst part was the fighting. Yelling, arguing, and physical abuse, in fact we found the young lady sleeping on our deck bed one morning. We reported this several times to the front desk and they assured us that the security people would take care of it, they had several complaints from other guests in our building. It was not resolved at all. -on our last day our bus was picking us up at the resort at 12:00 pm and we had to make 3 calls to the front desk to have someone help us with our luggage and give us a ride to the lobby. Given the size of the resort walking was not an option. Someone finally picked us up a 11:50 am, we were quite worried we would miss our bus. Each of these concerns on their own would probably not make or break a holiday, but all things combined, there were too many negative issues.

Melia Braco Village: Great Resort!

This resort is newly renovated and the grounds are kept very nice. Very modern looking and pleasant staff. There is a VIP section called "Level" and if you are staying at this resort you should definitely book this section as it has it's own pool, beach area and butler service. I would recommend booking an ocean front room on the first floor. I would definitely recommend this resort to my friends and family.

Paradisus Cancun: Lovely Resort!

Resort is beautiful, well maintained but the staff needs to be trained well to communicate in English and be friendly with guests. This resort suites well for retired people and people with babies. Not much entertainement for adults or kids. Resort itself is beautiful! Rooms are clean!

Zel Cozumel: wonderful smaller resort

All was very good. Food, staff and golf. When taking a cab ask for a price. Cash American funds in for pesos at the front desk. Cabbies give you ten pesos to one U.S $. Front desk was closer to the bank rate which is about 18 1/2 to one U.S $. Even the cab ride to the golf course, which is 8 bucks , should be paid in peso. It will save some money

Paradisus Cancun: Paradisus Cancun - Fantastic trip!

I was at the Paradisus Cancun for a week Nov 7/16 and it was one of the finest hotels I have ever stayed at. The service in the Royal Service area was impeccable. They could not have done more to make our stay enjoyable. Every detail was looked after. The al a carte dining was excellent and the beachside restaurant was also. We ate at the buffet sometimes for breakfast and lunch and it was also good. The pool is heated and it was lovely to sit in a lounger or go into the cabanna for shade. [... read more] Five star all the way! I would highly recommend it and I would go back again and again.

Melia Caribe Beach Resort: Less than expected - used to be great.

We were assigned a 2nd floor room when we requested ground floor. Second room had no working phones or TV and was dated. Took 4 days to get fixed. Staff was great and pool area clean and huge. Food 4 minus, a lot of restaurants closed and no easy way to find out what was open ahead of time. Golf course is good but pricey for carts. Very wet with all the rain.

Melia Nassau Beach Resort: Clean and Updated Resort

The hotel lobby and bar area is really nice. The hotel rooms were clean, food was good and fresh and it was easy to get to the beach. Hotel is convenient to Airport and had everything we were looking for in a quick getaway

Zel Punta Cana - All Suites: Nice place

Amazing staff...food and drinks are awesome. Property seems a bit dated for a luxury 5 star but is not bad. Overall great experience and a fantastic holiday and we would highly recommend for people who want to visit

Paradisus Punta Cana: wonderful family holiday

we traveled with our daughter, husband and 2 granddaughters ages 2 and 4 and enjoyed the resort very much. Food was great and there was lots for them to do. The pool near the buffet had lots of shallow and shaded areas and the kids pool was great too. Staff were very kind and good with the children. we would not hesitate to go back to that resort and do recommend it

Paradisus La Perla Adults Only Riviera Maya: Breathtaking resort!

The resort at paradisus in mexico at playa del carmen was absolutely the most breath taking resort we have ever been too. From the moment of arrival we were greeted with kind genuine workers. We walked into our room and our jaws hit the floor. Honestly the most beautiful most stunning room we have ever been too. Everything was clean and well taken care of. The workers were also very friendly. We fell in love with a few workers in the lobby and on the beach. They treated us like royal and res [... read more]pect. The food was remarkable and so tasty. Everything was delicious and we love each restaurant. Absolutely loved when they cooked in front of us too. Made our vacation entertaining! I highly recommend this resort and cannot wait to take our children to the family side. Thank you so much for making our anniversary getaway over and above ! Cannot wait to go again.

Paradisus Cancun: Miscommunication but great hotel

When we booked our trip to paradisus it was supposed to be emerald club room which comes with a few perks, how ever when we got to the hotel they jad never heard about Emerald club and didn't have any information about any perks. The good thing was that the hotel was amazing with great and the manager there was awesome as he upgraded us to royal service and it heaven from there. I recommend going to this hotel but don't get emerald club as it doesn't exist.

Paradisus Punta Cana: Beautiful Resort

The grounds were beautiful, landscaping staff were there daily, cutting down any palm branches or coconuts that may fall during the day. Lobby was also beautiful with its ponds, flamingos, ducks, turtles... The bars would make any concoction you wanted and all the bartenders were very friendly. A bit of a language barrier when it came to Crown & Ginger (I received Crown & Tonic, but couldn't let Crown go to waste:). Our room, which was huge and beautifully decorated was well cleaned daily  [... read more]and mini bar was replenished, always lots of bottled water supplied. Really appreciated that water and the wonderful air conditioning every time I returned to the room and that was the only decent a/c you will find. Beach was amazing and clean. Always towels available and had no trouble finding an empty palapa to spend time under. Had heard so many stories about mosquitoes but was only bitten twice during a week at the resort, I was bitten 8 more times at the airport waiting for the flight home. The wait staff at Gabi Beach were a little unfriendly perhaps because of the language barrier. They seemed to spend more time visiting amongst themselves than taking care of the guests. If you aren't a fan of salt, you will have a tough time finding anything that isn't already salted for you. I usually add salt without tasting but only did that once before learning extra wasn't needed (ever). Our room (on the ground floor) smelled very musty and all my clothes and luggage smelled when I returned home. Washing all the clothes fixed that but the luggage has retained the smell. Maybe rooms on the higher floor wouldn't have this problem?

Paradisus La Perla Adults Only Riviera Maya: Paradisus Playa Del Carmen

Awesome resport and great customer service! The beach was stunning! Great night life close to fifth ave. I would Highly recommend this resort to families And couples. Something to do for everyone! This is our second time at the resort and we are definitely going back!

Paradisus La Perla Adults Only Riviera Maya: Paradisus Playa del Carmen La Perla

We just came back from Paradisus Playa del Carmen La Perla , and the ammenities were amazing staff was great and food was delish!!!! it was a tranquil spa. The Beach was gorgeaus and you had bar service on the beach which saved you a trip back and forth ! The gym was exquisitie and so was the spa I would definetly go back