Iberostar Waves Paraiso del Mar: Family trip

Beautiful hotel, amazing pool and beach, nice star prestige amenities, some of the rooms ere looking old and tired . Mexican restaurant is the best , I would avoid the others . Great bar and restaurant staff including the housekeeping .

Iberostar Waves Paraiso del Mar: Very nice resort

Overall very nice resort , amazing service at star prestige bar in the lounge as well as the beach . Very good breakfast and excellent lunch buffet , good Japanese and excellent Mexican restaurant, avoid all others for dinner . Beware of the some of the restaurant managers try to push for cheaper wine when you ask for star prestige wine list and selection.Kudos to the housekeeping staff as well as the bell boys and golf cart shuttle staff around the resort .

Iberostar Waves Quetzal: Could have been better

One bad meal broke the trip for me but my family did enjoy the resort since they did not eat the same food. This resort is in the PlayaCar complex and getting in from the airport took forever. I guess this is the price for security so plan ahead if you are arriving with kids. The 45 min ride took 1.5hours. The a la carte Mediterranean restaurant (black squid risotto with fried calamari) ruined 5 days of my trip which I spent running back and forth to the washroom. Let’s just say I am h [... read more]appy to be back home eating food I know I don’t need to examine before I eat it. The rest of my family did enjoy the entertainment team. The energy from this crew is top notch and the freshly made food on the beach is the safest bet. The sangria when they serve paella on the beach was a nice surprise. The entertainment team a lot of energy and offers lots of options if you want to get into the spirit of the resort. I should mention there is a lost and found which you should check as someone did take my slippers and I found the kids goggles at the lost and found. You need your passport to exchange from USD to peso and no one has small bills! Take lots of small bills so don’t have to scramble later. We had a ocean view room which was amazing. Especially if you are stuck in doors and you can relax(recover) while you order room service. Honestly I had a better experience at Melia resorts and upgrading to the level instead of paying the premium for a better room at Iberostar where you don’t get as much perks as Melia.

Bahia Principe Escape Sian Ka'an: Tropical Jungle resort!

Although my partner and I had to wait for well over half a day to change hotel rooms (since our assigned room had a musty smell and was affecting my allergies), the hotel staff finally did give us a room that was excellent. The rest of our stay was very pleasant. The service was great. The staff was friendly and the grounds were well kept. Our hotel room was exquisite, The cleaning staff was punctual and thorough. The buffet had a great variety of foods to choose from and the quality of the mea [... read more]ls in the restaurants was superior. The nightly shows were entertaining. If I had to criticize anything, it would be the time it takes to travel from our hotel to the beach or other restaurants at the Bahia Principe since the property is very vast. Otherwise, a totally relaxing and enjoyable stay!

Royalton CHIC Cancun: Nice vacation

The hotel was very modern. Kept very clean and regular maintenance was happening in little areas all over to keep it looking it's best. Not overwhelming though. The food was GREAT we definitely did not go hungry with all of the options provided. The beach was beautiful (even with the ONE day of seaweed that invaded the property.) At times the pool was quite crowded as there is only one main pool, one diamond club pool (upgrade required) and a small kids splash pool. Over all we did have a  [... read more]pleasant time. This also being our first time in a high rise type building. (In my opinion I like the villa resorts best for young families) Would return again for a couples getaway.

Excellence Riviera Cancun: Good

If we had not stayed at excellence playa mujeres last year, would consider this pretty nice but now getting tired.Beach was seaweed, ocean was sandy brown (blame recent storm).Restaurants' food was good.Wasting 1 hour to line up for night's hibachi is primitive, (how about each room reserves once per stay when arriving?).Turned off all lights during outdoor meal, had to leave for indoor diner.If you don't tip (or enough) then wait for second class service.Surprise first checked bag charge!!Free  [... read more]Valet Park N Fly was welcomed.

Royalton CHIC Cancun: Best resort I’ve been to!

Beautiful resort, gorgeous decor with very friendly staff and great service. My only issues were very slow elevators, poor house keeping (replacing glasses cups, no wiping of tables or vacuuming) and faulty USB charging stations in our room.

Grand Sunset Princess: Amazing experience !

I really like this resort. It is very clean and employees are very friendly. There are a variety of pools to choose from some have entertainment and others are quiet which gave us options on where to go. The food was amazing, so much to choose from and the buffet areas/snack areas were clean as well.

Paradisus La Perla Adults Only Riviera Maya: Great Trip

Third trip to this resort , food and service was great . New rule in place that no alcohol till 11am and most bars stop serving at 11pm . One concern was that the resort allowed some families with teenagers in the adult only section and although they had bracelets to prevent them from drinking they should not be allowed in the areas that we paid a premium to be in. The teenagers tried to throw balls around and play their music in an area where they should not be allowed , the staff did make the [... read more]m stop but it should never have happened . It seemed to me that the resort made these exceptions for the revenue but will probably cost more in the end when guest do not return ?

Blue Bay Grand Esmeralda: Great resort, amazing staff!

Had a great week at the Blue Bay! The food was awesome, the grounds were very clean, our room was great, and the staff were amazing!! We brought our two children and the staff were so good with them and very patient. We have only been home a few days and are already planning to go back!

Barcelo Maya Colonial: Amazing resort

Very clean, good food, excellent nightly entertainment. Always something to do. The resort is large but if you don’t mind doing some walking there are many things to see. Staff is friendly. Check in was quick and easy.

Bahia Principe Explore Akumal: Awesome time had by all!

The hotel grounds were very nice and well maintained. Pools were clean with lots of activities to do. Only drawback at pools was the lack of shade, nearly impossible to get an umbrella or cabana. Food at buffet was really good and lots of variety. Only fault it’s their coffee, not very good at all, had to order cappuccinos every morning, would of been nice to have a decent cup of coffee! We went to a few a la carte restaurants and the food was awesome and the service even better. We did reserv [... read more]e the restaurants via email through the hotel 10 days before arrival. Beach was super nice, yes there’s a seaweed issue but they work non stop trying to keep it as clean as they can. It’s not an issue to find loungers with shade at the beach. Rooms were a bit dated but we didn’t care. A/C and fan were more than adequate. Staff were super friendly and helpful throughout the resort. The carts that drive you around were always available and hardly had to wait for one. We flew with Air Transat and the transfer between the airport and the hotel was a bit disappointing. Once we landed there was no indication of where to go. Finally found an Air Transat rep and it was a very long process to get a transportation. Waited probably about an hour and we were switched vans twice. The other concern was again with Air Transat. At the orientation they mentioned a free tour to Playa Del Carmen. What they ‘forgot’ to mentioned was that it included to stops at high pressure sale jewelry store and tequileria with mandatory timed stays. Great trip, would definitely recommend the hotel!

Bahia Principe Explore Akumal: Wonderful Beach vacation

We arrived at 12pm, which was a bit of a rough start due to the 3 hour wait to get our room. Upon getting our room, our fridge had not been replenished and old food from previous guest was left inside, but that was the worst of our vacay. The beach was wonderful, we spent everyday there. The food was plentiful, and even our vegetarian family member was very satisfied with the daily options. The bar with the swim up pool was a bit too warm, but the pool close to the snack bar was a better temp [... read more]erature and closer to our room. We would come back here, but would hope to be in a more central room closer the the lobby/beach and pool areas.

Viva Azteca by Wyndham: Great w. A Few Flaws

This hotel was very relaxing - family environment (great for young kids) - not too many young adults (not a party resort) - entertainment staff aren't too engaged with guests (different than anywhere I've been before) - no fun games by the pool or no music really playing during the day - food was great, lots of options, found something to eat every day (and I'm very picky) - restaurants has no AC gets pretty hot during lunch especially - rooms were amazing, very big, very very clean -  [... read more]beach was a huge disappointment (sand was nice and chairs were comfy but sooo much seaweed. Basically couldn't go in the water unless you found an opening - hotel doesn't clean it out in front of their property)

Grand Palladium Select Costa Mujeres: Best resort experience. We have had ever

The resort was quite beautiful & breath taking, staff were very friendly and welcoming, helpful, especially lobby bar Jorge Luis, Francisco & bellboy Ulises. The buffet and restaurant were able to accommodate all allergies.the managers at the buffet and restaurant went above and beyond for my allergies. The spa treatments and facilities/pools were amazing. Drinks were always cold. Highly recommend the Mango Margarita. The beach and ocean was clean. Had wonderful pools and bars at each pool. The [... read more] taxi carts are quite helpful for getting around the resort and came by frequently. The village had a 24hr sports bar, they had games, pool and foosball tables, xbox, and more. Nice gift shops. Had free different entertainment shows main stage in the village at the resort every night. The only two things that could need to be improved was the rooms had too much moisture it affected our cell phones and everything was damp and have coca-cola products as well

Barcelo Maya Colonial: So So

Hotel is nice and overall clean and services are overall good food is good a la carte restaurants are all good except Kyoto restaurant ( servers either don't listen or understand well what do you really want to have for dinner and also Steak restaurant's charging us for 2 can of Sapporo beer 68 dollars was not acceptable ) there are certain things they need to clean the stones and rock at the beach along the shore they hurt your feet really bad one of the biggest "why is it like that" question  [... read more]goes to liquor service starts 12 pm and ends 12 am so after midnight there is nothing to drink this is i think too much for people who goes there for vacation or have fun . Many things based on extra charges i never paid almost 300 dollars extra charges anytime in my life before

Occidental Tucancun: Amazing Resort as usual

Let me just start by saying that this is my 5th time to this resort and it keeps getting better each and every time. People are fantastic and front desk staff is always accommodating. Bellman remembered me as i got off of the shuttle. The food was crazy good. Although I did travel alone this time I was made to feel as if I wasn't. I recommend Linda Vista Mexican restaurant and you can make as many reservations as you want. I expected a lot of locals because it was middle of July yet there [... read more] were about 50% of beds available always. The seaweed problem is not as bad as has been portrayed. The pool temperature was ideal and I had nothing but sunshine all week long. I can't wait to come back here again. Shout out to Ismael in the lobby bar and the other fine staff. Michael in the adult pool during the week of July 17 - 22 was fantastic and I can't believe someone had the nerve to complain about him that they weren't being served as he was very attentive and professional at all times. I had room 3001 which had two balconies and oceanview room as well. Spacious rooms and very clean.

Grand Decameron Complex Bucerias Trademark: Not For Everyone

Where to Start: buffet runs out of food, buffet never changes, restaurants food is not that great. Pools are very small, no swim up bar, no pool side service. Not for smokers either. Won't be going back

Riu Palace Cabo San Lucas: Riu Palace is a beautiful resort.

This was our third time visiting Riu Palace. There was significant changes that we did see and affected our stay. When we checked in and they gave us our room assignment we did not get the room we had asked for and we realise that can happen. However we discussed this with the individual checking us in and she just walked away and said you can up-grade. Customer service was definitely lacking. In the past that would never have happened.. Room was facing on to Riu Santa Fe which was noisy and [... read more] very loud and busy. We had to ask front desk on third day if their was still turn down service in the evening and towel replacements. They had to check with someone else and we did find out that it was every couple of days before this would be done. Again, this was different from last two times. We had to ask for towels couple of times for the room. They did leave a bottle of wine for my husband's birthday, however the letter was addressed to Miss McWilliams, again that attention to detail. They had made quite a few up dates to the front lobby and their main dining area had a re-vamp. The food in the main dining room was a lot of the same stuff. Their food in some cases was not kept at the appropriate temperature, which we all know can be dangerous. Both husband and I had noticed this a couple of times. Brought to their attention, not really aware and did not do anything to rectify it. There appeared to be a lack of leadership when controlling the flow of people through the main dining room. Resembled a large free for all at times. Wait staff and pool service staff were very attentive despite the lack of any real direction. Just wondering if all their seasoned staff had been recruited to the new Riu Baja California (recently opened)? Entertainment for most part was o.k. however appeared to cater to a certain audience. Fire alarms - three times in one night. First time false alarm, second time blown fuse? third time small kitchen fire??? Communication was not delivered. We received a memo under our door ter next morning explaining it was Vandalisnm. This occurred 4:40 5:00 and 5:15 a.m. Very scary indeed without any communication. Despite the hiccups overall stay was enjoyable. Would be thinking about another resort for future plans.

Grand Decameron Complex Bucerias Trademark: Repeat customer.

Good value for the price. Staff members are friendly and helpful. We stayed in block one on the water. Loved the view and improvements but missed having a good air conditioner. Best entertainment of all the resorts that we have visited quality costumes, good sets and varied performances.