Punta Peninsula Varadero: Nice Resort

The hotel was clean, grounds were kept nice. It was a large resort although only half was being used. The lobby was beautiful and a very comfy place to hang out in the morning and evening. Our room was brightly painted which made it feel larger. Tons of mosquitos- we think because of being right by the marina. Staff were mostly quite friendly! We were mostly satisfied with our stay.

Grand Muthu Cayo Guillermo: Wonderful time

Grounds clean,beautiful flowers,easy to get around and the grounds keepers are so nice a tip here and there goes a long way.Pools clean and big.Rooms cozy,ac worked great, maids where awesome. The beach long, white and beauitful. The food always something on the buffet,snack bar good burgers and plugins not bad for cuba.Pizza by the beach,again something for everyone.Lobster on the beach to die for 18 Cuba best to reserve.Italian restaurant really enjoyed. Indian restaurant was good,but curry no [... read more]t my thing.Staff at every venue are fantastic smiles light up the room.Take your own beach towel just any hassles. Wish I was still there

Hotel Tuxpan: Cute and Quaint Resort

We had a great time at this resort. It was small and staff were friendly. Guests were mostly Russian but pleasant people when you get to know them. The shows every night at 9:30 PM were fun to attend by the pool and bar. The beach is a very close walk to the resort and is absolutely stunning. Try to get a room on the second, third or fourth floor if you can though as we had to switch due to the smell of dampness. Food is not the greatest, but you get to know what's good, and you just sti [... read more]ck to what you know is good. The hop-on hop-off bus is great to get into Varadero and to the marina, but you do have a walk a bit to get to it. Overall, really enjoyed our stay there.

Paradisus Rio De Oro: Friendly!

Compared to other resorts I've been to, this one is tired. It needs some TLC. The food is ok. I find that I really can't get a wine that I really like - kind of disappointing. However, the staff is so friendly and hard-working. I looked forward to seeing them each day. All in all, it was fine.

Grand Memories Santa Maria: One thing after another

We arrived at the resort Jan 31/20. Check in was quick and bell boy promptly brought us to our room. We were starving and didn't have much time to get dinner.. We left our luggage on the beds and headed to the buffet. We might have been gone for 1.5 hrs. When we returned and started to unpack we noticed 350 dollars was missing from our suit case where wallet was kept.. The bell boy was the only person that seen the wallet in the suitcase while he waited for his tip.. This was a girls trip that I [... read more] highly recommended as I've been to this resort 3 times already,with no issues whatsoe ver. The following morning I spoke to Andy from customer relations and also sunwing rep onsite.. Told them about the missing money from our room and I was asked if I wanted them to call the police which could take days if not weeks for them to investigate or let the hotel do their own investigation... We were fine with the hotel checking things out as they seems quite concerned. The resort requested a report on our door to see how many times a card was swiped as we had just went to eat and right back.. A card was swiped 3 times but only twice from us... :( Every morning I would talk to Andy and ask him if there were any updates... Never was. Then on Thursday (day before we were vimjnv back home) he told us there was nothing to update us with as we didn't want the police called.. WOW!!! He more or less made us feel like it would be a waste of time, that's why we didn't. He asked us if the bell boy showed us the safe and explained his it worked, he didn't.. On the Saturday my friend took 100 dollars out of the bank in the resort on her debit card.. On Monday the bank took it out again!! Confronted the teller and Sunwing rep and was told it happens and you should get a refund in a few weeks... Excuse me but this is theft.. Sunwing should be telling travelers this happens often in Cuba, as we were told. We had a dinner booked at the Italian restaurant and just after we ordered we saw a cockroach on the wall... Our meal was brought quite quickly and just when we began to eat another cockroach scurried across the table. That was enough to turn off all of our appetites. Another evening in the buffet we saw more cock roaches near the hot plates... I actually let a gentleman in a suit working at the buffet know... He was aware of bugs and said they have been having a problem lately with cock roaches and haven't been able to spray inside the buffet.. I really felt bad planning this girls trip to a resort in Cuba I personally recommended... From the time we got there till we left it was an incident after an incident. 2 of the girls swear they will never go back to Cuba... I go there twice a year and Mexico twice a year... I enjoy Cuba as usually I feel safe and the people are wonderful.. I'm seriously reconsidering my travel choices.

Club Amigo Atlantico Guardalavaca: Beautiful resort 💛❤💚💙🧡💜

We stayed at the Club Amigo for the first week of February 2020 as a Couple We booked in a Villa to be closer to the beach and a King size bed. It is a huge and amazing resort that is perfectly located. The beach has many different places surrounded by beautiful coral. There are many bars located all over the resort and the staff is very friendly. Bed was very comfortable but the pillows are very thin so bring a spare pillow or ask the maid and she will provide extra pillows the following day. [... read more] Rooms are very clean and Ac works perfectly. Always hot water to shower even during spring break when the resort was completely full. We loved the 24 hour drinks and snack bar with délicious little hamburgers and grilled ham and cheeze sandwiches. The main buffet doesn't have a huge selection but it tastes pretty good compared to many resorts I've been to in Cuba. I didn't use the safe in the room but kept my passports locked in my suitcase and all was safe. I never go to the same resort twice but planning to come back to Club Amigo before the end of the year. Thank you again Trip Central for great service as always ❤

Grand Muthu Cayo Guillermo: Beautiful view

The resort was very nice. The pools were kept nice and clean. The beach was by far the best part. The food was great. No complaints there. The staff was amazing. They really do go out of their way to make you feel welcome. They really enjoy children. A great resort for family's. The night entertainment was very good too. The a la cartes were great too.

Playa Caleta: Pleasantly surprised!

Grounds were beautiful. Beach was beautiful and safe day and night. Great variety of foods. Fresh breads and fruits every day. Beds were a little uncomfortable but all in all, a great little escape. We did not go with high expectations as the price was excellent. Staff were nice, courteous and helpful!

Roc Lagunas del Mar: Great Resort

This resort has been recently renovated. We were in building 9. Had a pool view and also if you stepped out on the balcony you could see the ocean also. We ate mainly at the snack bar. Pizza was so so so good. So was the Club Breakfast sandwhich. We stuck to the pasta at the Main buffet. Which was really good. Breakfast I had Crepe's with my own Maple Syrup... Cuba do not have Maple Syrup. The only fault I found was in the main lobby there were a ton of smokers. They sat at the main bar / co [... read more]ffee bar. If you are not a smoker this is not enjoyable. It was hard to sit there during the evening entertainment. That is my review.

Playa Pesquero: Great Holiday

Hotel was fantastic, wonderful staff, food was good especially good Gondola and Romantico al-a carts. Beach was good for snorkeling. Had issues getting beach locations for shade as beach is shared with many hotels. Best to be early riser to save loungers. Also note CUC money best to change before leaving to airport as once you go through only American and Canadian money used. Also very high exchange rate from Canadian to American money...so bring some US dollars to spend for sandwich or w [... read more]hatever at airports.

Grand Memories Santa Maria: A no no resort

Rooms: outdated, dirty and dusty walls, smelly bathroom, no new sheets for 10 days, we never received the crib for our baby, TV wasn't working. Buffet: Cockroaches all around. Even though meals were tastier than other resorts we 've been, they offered the same lunch and dinner during our stay. Many people got sick. They try hard though. Public washrooms: veeeeeeeeery smelly. At least they had paper and soap. Pool: dirty and small Beach: the only amazing place During our stay, we [... read more] ended up scratching our legs because of insect/mosquito bites. Lobby and bar was updated and nice. The waitresses try hard to offer a good service. People who worked there were very nice and friendly. Overall, i would not recommend going to that resort.

Starfish Cuatro Palmas: Mixed feelings

We have both been to Cuba many times before and we love it and were really looking forward to trying this resort based on the reviews we had read, but sadly we didn't have an ideal experience. There are many positives - it is very clean, the staff are friendly and service is excellent. Our room and the public areas were very clean and comfortable. Also the location is fantastic, the beach gorgeous with plenty of beach chairs and there is lots of activity. However, there were also drawbacks. We  [... read more]were in the Colonial section, which is charming and convenient. However the door of our room was not properly sealed (there was a noticeable gap around it, which my husband stuffed with toilet paper at nights - but we always had mosquitoes in the room. Plus it was quite noisy. Our air conditioning and tv both worked well, but our hot water was lacking. It took ages to heat up and then there was just barely a dribble of pressure. Another couple we spoke to stayed in the economy rooms across the street and they were much happier with their renovated suite - so perhaps that is the better option. Finally, we both got sick with stomach complaints, which had never happened to either of us before on our many trips. My husband early into our holiday and me towards the end. We also heard from other guests who were ill. Fortunately there is an excellent health clinic across the street which helped. All in all, we do not feel inclined to visit again, sadly.

Club Karey: Terrible resort and I,ve been to some Doozies

the hotel services were Bad Start with no porters for over1hour,.The roomwas a small square with bathroom no toiletries but half a roll of toilet paper.Had a bath but no plug 2 thin hand towels which were changed once.and a toilet that dripped.It did have air conditioning but no fridge,phone or safety deposit box.There was no outdoor seating and best of all when you opened your door you could look into the next room.The sheets were so thin you could see the pattern on the mattress.Ther was no se [... read more]a view to get to the beach you had to climb up steps no handrail walk through bush and then down to the sands.The beach was not kept very clean and there was a strong undertow in the water Every where you went on the resort there stairs and quite long distances to walk No signs to tell you where things,No one to ask as about 80% of the guests were Russian and Eastern European My russian is none exisistant The food was lots of pickles.salamis sausages No roast beef.It was always cold The food queue Started early so you get something warm or just get food.Salad aplenty But no Desserts,No waiter service Helpyourself Breakfast was the best meal and the pool bar did hamburgers fries.I could go on and on,But I thinkyou get the drift By the way I did manage to get ONE pina colada The pool was the best place to be

Grand Memories Varadero: Great resort

Liked food staff beach pool Felt very safe. Walked on beach & sidewalks outside hotel. All nice & clean. Could have used a extra mattress on cot!!! Only upset with Sunwing not being there for us a few times☹️

Hotel Roc Casa del Mar: Decent resort, incredible beach area

It's an average Cuban hotel, with average food, the snack bar isn't as good as we were hoping. The staff is awesome, they definitely made our time enjoyable there. The entertainment crew could be a lot better, they weren't as engaging as we were used to in the past at different resorts.

Sol Rio de Luna y Mares: A Cuban delight

Buildings a bit run down and need for constant maintenance and paint. But we know and accept that this is common in Cuba. For instance we changed rooms because the toilet did not flush, the wiring was exposed and you had to do a shoulder charge to open the door. But that's OK: the hotel made no problem about changing rooms and the new room was more satisfactory (although the bathtub finish had gone). The grounds were attractive and well kept. The beach is magnificent and the ocean swimming was [... read more] superb. Staff were friendly and attentive. The food was fine, with lots of choices. But a pity to see guests stuffing themselves solid. I would like to see the hotel advertise permanently the walking trail in the adjoining conservation area ( only about 300 metres from the hotel). I must also add that we were impressed by our agent in Canada, Laura. She took a personal interest, answered our questions and was very helpful. Indeed we were impressed by Trip Central's 'customer support.' I don't think we have ever had such good service before, from any travel company.

Valentin El Patriarca Varadero: Boo

This resort would have been ok at best if they didn’t keep saying they don’t have things. They kept running out of stuff and the food was more repetitive than other resorts I have been to in Cuba. Probably won’t go back to this side of the island cayo coco side way nicer than Varadero. Also if you are thinking about booking the privilege area wait til you get to resort and bargain with them. We saved a 1000.00 doing this. Definitely will not go back

Memories Caribe Beach Resort: Friendly Staff

We absolutely loved the staff at this resort. Super friendly, and helpful. The food was quite good and always enough of everything. I did take Mrs. Dash to add a little extra flavour to a couple items. Our first room wasn't up to what a "superior room" should be. Smelly, leaking ceiling, and bugs, not happy. We were given a better quality room on the second night, after the ceiling leak was really bad, but had to move ourselves ( at midnight). The beaches are the best!! Lots of fun t [... read more]o be had there and at the pool.

Valentin Perla Blanca: Very nice place at the end of the cayo

This was our fourth time in this resort so just that speaks for itself. Last year we had some not so good experience and this year the management upgraded our room as a surprise, which was very nice and appreciated gesture. We also purchased the privilege package for the first time. We ended up eating and drinking in the non-privilege restaurants and bars anyway probably because we already new the people there. What was probably the most disappointing experience was the bottle of rum that was su [... read more]pposed to be a part of the welcome package. It has arrived on the third day and it was the cheapest white rum in the resort. I tried to explain to the ‘concierge’ person that I don’t drink that stuff and tried to exchange it for something worth bringing back home, but no success there. I think that if a guest spends couple hundred bucks on better package, trying to save couple CUCs on a bottle of rum by the management is simply not a good management decision. Will I go there again? Probably yes, because it is a good kiteboarding spot. Would I buy the privilege package again? Never.

Memories Caribe Beach Resort: NO DOORS IN THE BATHROOM

We were beyond shocked to see a resort built without privacy in the bathroom area. I was travelling with my brother so it was abit awkard. they did give us a shower curtain to put up - but no privacy for 2 weeks. The resort needs some tender loving care. it grew on us. the beach is most amazing so we overlooked the other stuff. the staff were amazing also. once they got to know you - so sweet. would definatly go back to the area but will try a different resort. I was surprised the  [... read more]food was very good. I ate chicken and fish everyday - lots to choose from