Grand Sunset Princess: Great resort

Very nice resort the staff are very friendly.we don't care for resorts this big but this one is well layer out.we had a great time. The ice cream shop is amazing best ice cream I have ever had.its a great location if you like to leave and go to town Playa Del Carman is a short bus ride and cost only 4$ a taxi cost 20-25$

Grand Oasis Riviera: Would Not Promote This Resort

This resort is NOT what it appears to be..Our rooms were suppose to be Pool Gardenview Rooms and we were in the Children's section with a swamp behind our room and no pool in sight. There were trees in the swamp was that suppose to be our Gardenview Room..Our Room smelt musty and our pillows were sour smelling. The decorative pillows that were on our bed when we arrived were never put back on the bed during our stay they were piled in the corner of the room, perhaps that's where part the smell c [... read more]ame from. I advised the Oasis staff as well as the Air Canada Rep..and basically nothing was done to correct the situation. They showed me the type of rooms we were suppose to have but they only had one and it was on the second floor so they gave us the rooms at the back behind the Children's area. The patio was dirty, never swept or washed and the lounge chairs were covered with bird droppings. The pools were NOT user friendly, no hand rails to assist guest to enter the pools safely..the one pool only had a ladder to get in and out..one of the other pools was so slippery at the entry point someone could have easily fallen and hit their head on the large rocks that were around the pool. They were for sure not meant for older people (late 50's to early 70's). At the pool bars the music was so boring that we actually asked the bar tender to TURN IT OFF. The Restaurants were small and in order to get a reservation you had to be in line at 4:00 pm each day, reservations were only booked between 4:00 pm & 5:00 pm but that didn't make any difference by 4:05 pm every reservation was booked. The food was okay but we have had better. Front Desk Clerks left a lot to be desired..trying to get US Funds changed into pesos was an experience and a half...had to sign the photo copy of our passports again, and then another paper was presented and we had to sign that as well....after 20 minutes we finally got our $10.00 US changed into pesos. Yet another couple went up and with second had their pesos without any signature and they were exchanging a lot more money. I think this resort is more for people that are there on their honeymoon and not a group of people on a vacation to have some fun. We booked a tour with the Air Canada Rep. the cost was $200.00 US per couple..It was a trip over to Cozumel with sight seeing etc. we were suppose to be able to shop in Playa del Carmen for an hour prior to loading the ferry but the NONE of the stores were open that early in the morning. Parts of the tour were okay but got rather frustrated with all the time that was wasted waiting...we were also suppose to be able to shop in Cozumel when we got back from the jeep tour of the island...BUT because it took so long to get from point A to point B we were told there would be no shopping in Cozumel and we were directed to go directly to the ferry to head back to Playa Del Carmen..once back in Play Del Carmen we stood and waited again until they finally told us to follow the guides back to the place to get the shuttle back to the resort (this was a 25 minute walk back to this location). Not impressed. This by means is any fault of Trip Central Melissa Alexander was very helpful in getting our trip organized and would use Trip Central again without a problem.

Ocean Riviera Paradise: Ocean Riviera Paradise- 5 star all the way

Our trip to Ocean Riviera Paradise, in Playa del Carmen, Mexico, was fabulous. Before we left home I had read mixed reviews of this resort, and was a little nervous, but I would go back tomorrow. You can always expect a few bumps, with a new resort, but to my opinion we had very few. Upon arrival we had a warm greeting from staff, at check-in. Arriving at 10 am, we had to wait until 3 pm, to receive our room key. This gave us a chance to tour the ground's and try out the buffet, and some [... read more] cold drinks. We where upgraded to the Eden Suites, from the El Beso. Our suite was a ground floor, rm.4161. In the bathroom was a whirlpool tub,a 2 person rain shower,and hand held shower, and double sink vanity. Sleeping area had a king bed, while the living area had a leather couch, and 2 leather arm chairs. On our patio was a hot tub, and two arm chairs, along with a double tanning bed, in front of the patio. We where 2 min. from the beach. The food in the buffets, was very good, with a wide variety to choose from. Whether it be for breakfast, lunch, or dinner. We ate in all the Al acarte restaurants, which where walk up(no reservation). The Steak House was great, we done it twice, Mexican was also good, Route 66 we also done twice. The Italian was good, and the Seafood we enjoyed. We also enjoyed going to Mikes coffee shop after the shows, to have a coffee and piece of dessert. The entertainment was good, depending on your liking. Some shows we enjoyed, and some were not for us. The bowling alley was pretty neat. It had 5 lane's, I believe, of 10 pin. The shuttles where handy if you needed them, which run front to back, every 15 min.,all day long. Overall we enjoyed our stay, and wouldn't hesitate to go back. Don't believe half of what you read, just go with an open mind, and enjoy.

Iberostar Waves Paraiso del Mar: Amazing resort

The resort grounds were immaculate, staff so helpful and friendly, and the food was amazing! The buffets had great selection. It was nice to have the choice of walking or taking a golf cart shutttle to different areas of the resort. The mall was great and took advantage of going for tacos and crepes.

The Fives Beach Hotel and Residences Playa Del Carmen: Excellent Resort

The resort was beautiful! Clean rooms, food was amazing! The grounds were clean and well maintained! The drinks top shelf! Highly recommend Azul Fives! Staff were very friendly and service excellent!!

The Fives Beach Hotel and Residences Playa Del Carmen: Amazing resort

The ride from airport didn't seem too long, Alex from Transat kept us entertained. Check in was a breeze and quick. Our room was outstanding, we had a jacuzzi suite in building 9 which was pretty much in the middle of the resort. There is a fair amount of walking but we enjoyed the gardens on the way. There is also golf carts touring around that will pick you up. The people on the resort were some of the most pleasant I have ever dealt with. Every one says hola and smiles and goes out of their [... read more] way to accommodate you. The food here was amazing. We only ate once at the buffet for dinner, the rest of the time we ate at the restaurants. The choices, food, and service were second to none. All in all we had an amazing time. Thanks Azul😊

The Fives Beach Hotel and Residences Playa Del Carmen: Top shelf

Excellent trip checking in was easy however we request king bed with balcony and got 2 double beds with patio. La carte restaurant very good no reservation if you went by 630, food lots of choice grounds Spotless

Iberostar Selection Paraiso Lindo: Grand Resort !!!

The grounds are extensive....but kept very clean,. Never a shortage of things to do, or just veg out on the beach. The food is awesome and there are lots of restaurants to choose from. The shows are amazing. We had a room right next to the beach and the sunshine was great.

Blue Bay Grand Esmeralda: Great Resort

The resort is a little dated but very clean. The staff are wonderful wherever you go and always have a smile. The food was good but the buffet was very repetitive. In our opinion, the French a-la-carte was by far the best followed by the Italian. We stayed in building 4 and we were very close to the pool and beach which was a plus. Our room was kept very clean daily and we always had fresh towels and a lot of water on hand. Overall, it was a great trip.

Bahia Principe Escape Sian Ka'an: LBP Sian Kaan

This is my 4th visit to Sian Kaan and met all my expectations. Rooms are cleaned and supplies restocked daily, grounds are immaculate, excellent variety of food and services. Nightly entertainment winds down at 11pm so you have to go to other areas of the complex for more entertainment. I prefer to turn in early so this didn't bother me at all as the grounds were quiet. Also, Sian Ka'an is located furthest away from the beach so you have to take a trolley. For some, this was an inconvenience bu [... read more]t it didn't bother me at all as the wait time was 5 min max. Sian Ka'an is adults only with exclusive area at the beach with plenty of chairs and palapyas. If you don't want to take the trolley back to Sian Ka'an for meals, you have exclusive access to Akumal resort facilities which is located at the beach.

The Fives Beach Hotel and Residences Playa Del Carmen: Really

First off our flight was on time and then the pilot had the nerve to get us there early, upon arrival the sun had this crazy idea to show up and due to the heat we were forced to drink cold beer, Really!!!!!. Our bus was a full size and top notch with a bathroom so we were forced to drink another cold beer. Really !!!!. we arrived and the check in was way too fast and the staff was over whelming nice Really !!!. our room was ready and clean and the fridge was full of beer Really !!!!. We saw a c [... read more]loud go by sometime around mid week and the sun kept shinning, Really !!! We didn't have to make reservations for any of the many restaurants and we were expected just to walk in and sit down and be served with another cold beer. Really !!!! The food was better than most restaurants back home and the service was awesome with no tip expected. Really !!!! We continued to be exposed to these conditions the entire week and we also had to endure night time entertainment along with out favorite beverage. Really !!!! I think next time we will consider something 7 star. Really !!!!

Royalton Riviera Cancun Resort and Spa: The BEST trip!! Amazing resort

Everything about this resort was amazing. I travel quite a bit and this resort stood out. Super modern and clean. Great pools. Better food than at home. Thank you Royalton for an amazing trip with my fiancé :)

Blue Bay Grand Esmeralda: It is a great resort

I really love the resort as it's not far to go to the beach. The pools are great, the food is great, the people are friendly too. The rooms are tidy. The shows could be a bit better as I have seen other shows at other resorts and they are way better. It's three times I go to Riviera Maya and every time I went you always have these people trying to lure you into these 90 minute meetings talking about timeshare. If you are not interested then why don't they just accept the answer NO. When you  [... read more]say no they keep trying to get you to change your mind and I really did not like that. Other than that I enjoyed everything about the resort and the weather was great.

Blue Bay Grand Esmeralda: Not so amazing resort - like we were told!

The room was fine and clean. The grounds were very well kept. Staff was great. The downside; the beach was very disappointing. The sand was never cleaned up or raked. The beach was full of Algae ..... so much that we were not comfortable going in the ocean. There is little entertainment at this resort. Nightly shows are not worth watching. There is a lack of music variety (in general) by the pool, by the VIP lounge or at the Black and White lounge. I came to Mexico to listen to Latin mu [... read more]sic and it was like pulling teeth to get anyone to play our requests. The food at the two buffets was not the greatest. However the a la carte restaurants were great. Selling Timeshare was obviously objective. They use different tactics to get you to buy.

Sandos Caracol Nature Resort and Water Park: Great Resort

Grounds of the hotel are very natural. The rooms are ok they could be updated. The food was good not great but good. The drinks were great. The service was awesome all the staff was very polite and eager to help. The pools and the water slides were great. The shows were very elaborate. We loved the cenotes and the bird sanctuary. The resident dogs and cats were all very friendly. Many different things to do right in the resort.

Sandos Caracol Nature Resort and Water Park: Great for kids, not for adults

Beautiful grounds, beach was very rocky, food was good, resort catered to children. If you are looking for a quiet getaway, this is not the place. If you are bringing kids, its perfect. We were not even able to use the main pool with swim up bar. Definitely a kid paradise.

Ocean Coral Riviera Cancun: Great Resort!

Our vacation was great. Resort staff was very friendly, rooms were clean and plenty large for the amount of time you spent in them. Beach was beautiful, a bit weedy on windy days. Food for the most part was good, nothing really to complain about, but nothing also to really rave about. If you've never been there, beware of the friendly "Reps" in the resort lobby. Ultimately they sit you down and try to talk you into time share time, if you're clear that you aren't interested they gladly leave you [... read more] alone. (These types are also at the Mexican airport). My advice is to deal only with your own travel reps at the resort (ie: mine were the Air Canada reps). All this being said, it's a great resort to go and spend some fun in the sun, and its only 20 minutes from the airport!

Bahia Principe Explore Akumal: good resort

Hotel is good, food is great ! Beach is great! swimming area in ocean could be better. standard rooms or even superior rooms are average . Recommended to have the superior deluxe upgrade and pay the extra. The pool water could have been warmer. We were there in February 2017.

Barcelo Maya Caribe: Amazing resort

The grounds and pools were beautiful. The beach was very nice. The staff were very welcoming & friendly. Lots to eat, drink & do for the family. The a la carts were exceptional. The rooms were very nice & the beds were very comfy.

El Dorado Seaside Suites: Good resort with incredible oceanfront views

The resort is very nice and has lots of great amenities but a few things to be aware of. The rooms are very spacious and comfortable, ocean front view and infinity pool right off the balcony are awesome! Staff and service were excellent. Food was very good. Entertainment was also good. The grounds are beautiful and very well developed. Great snorkelling right off the resort. Excellent fitness facilities and fitness programs throughout the day, also great to have 24hr fitness room access. [... read more] The spa services were very nice and reasonably priced. It is a pretty large complex and lots of walking to get to places. The layout of the resort is a bit strange with no breakfast or supper available in the El Dorado Seaside buildings. The El Dorado lobby building is a long distance from where the rooms are. Not a problem if you like walking and there were good paths for an early morning run. They did have golf cart shuttles running regularly so easy options to get around. The only other things not so great was the beach and main pool at the El Dorado side. Not a very large beach area and very rocky, no real good areas on beach for lounging. Loungers that were there were are on quite a slope and not comfortable as a result. The main pool was not great for access and they played quite loud music all day long. Really wasn't a problem for us though as we spent most of our days at the beach and pools on the Sensimar side - much nicer developed beach on that side.