Bahia Principe Escape Runaway Bay: Wouldn't return

Service sucks and the food isn't good it was hit and miss! THE Room accommodation didn't go as planned. Disappointed!! Would never recommend NOT sure how they have supposedly high ratings. A bunch of people I know also went and had the same complaints

Bahia Principe Escape Runaway Bay: Exceptional

I have been to this resort 3 years ago After COVID I thought it would be a chore and skeptical of the processes that would be in place that would hinder my vacation but I was pleasantly impressed the resort is SANITIZED clean and fresh daily and non of the processes stopped the Zen this resort supplies!

Bahia Principe Escape Runaway Bay: Beautiful Hotel

The resort activities were ok, the food wasn’t my favourite since it didn’t give me the full Jamaican experience, but the view was absolutely beautiful and the service was stellar. Very professional and accommodating.

Bahia Principe Explore Jamaica: Beautiful resort

First experience at all inclusive, it’s was an awesome stay Food was good, entertainment was very beautiful, people were amazing especially Speedy and Tom cruise. Overall was a wonderful stay, will do again

Bahia Principe Explore Jamaica: Great resort for kids!!

The resort offered lots of options. From food to activities there was plenty. We travelled with two kids under 5 and they had a blast. Staff was very helpful. Nightly entertainment is loud so if you have light sleepers request a room away from it. Otherwise enjoy your vacation

Royalton Negril Resort And Spa: Terrible Experience

2/10 Our experience from our first day to last was a nightmare at the resort. Upon arrival, things began to go wrong, and something didn’t seem right. On day one, when checking in, no one knew that a crib was needed for the room even though the request was made months in advance. It took until the middle of the night to receive a crib and the baby was already sleeping. When arriving, (and each and every day after), the fridge in the room was always empty and it always felt like we were [... read more] bothering someone to ask for clean towels or water bottles for the baby. On day two, (we had the swim out room and our baby enjoyed it), until noticing that the tiles were falling off and cement debris was floating around us. Not sanitary. At the pool bar, as well as the other bars, everyone seemed to ignore the guests even though the bar was not busy. It took forever to get drinks and they were subpar. On day three the true nightmare began. My wife was breastfeeding our baby in the room when she noticed cockroaches climbing into her luggage and another into the baby’s crib. At that point, I realized that this hotel is dirty and unsanitary. Upon telling this to someone at the lobby, they brushed it off. When my wife started crying hysterically the manager came and offered us a new room along with a day in a cabana. In the new SECOND room, I saw ANOTHER cockroach. The fact that they were in two rooms makes it very clear that this is a dirty hotel. My baby could have gotten extremely sick. At this point, I was over this vacation and made such my luggage’s were always locked. I was paranoid the entire rest of the vacation and coming home was a stressful experience of cleaning and making sure no cockroaches entered my home back in Canada. The remaining days did not scream a 5-star experience. The buffet always ran out of food 1-2 hours after opening for lunch or dinner on a daily basis. On the last day, there was no bell boy to bring our bags to the front and no food for the 2-hour bus ride back to the airport since prior to 7 am no services are available. When my wife asked at 6:55 am for a piece of bread for our 10-month-old baby for the bus ride, the workers were rude and denied entry to my wife. Workers constantly complained about working there to the guests. Many workers verbally expressed their want to quit Royalton and work for the RIU since meals were not provided for them at the Royalton for free. They did not feel valued and verbally expressed it. I can understand their frustration. Their disappointment in the working conditions is rubbing off on the guests and everyone is frustrated. Nothing about this resort was a 5-star experience. This hotel is going downhill fast and everyone from the guests to the workers notice it and verbally express it. Paying for a 5-star experience and receiving at best a 3-star hotel is false advertisement. I am going back to work not relaxed and frustrated with what my family has experienced. I will never again choose a Royalton property and will not recommend it to my friends and family. The ONLY amazing part was the beach. Beautiful water.

Bahia Principe Explore Jamaica: I would rate 3 out of 5 star only

In the first room we checked in, there were a lot of rain flies, on the bed, in the bathroom, along the curtain, etc. We never saw those bugs in the past. We found out in the next morning. Several rain flies crawed on the bed!!! So scary for the first night of our vacation. Not expected at all. We requested to change the room. The second room was fine, clean and nice. I requested room service to get a water, etc, I had to wait long time to get delivered.

Grand Muthu Runaway Bay Club Caribbean: Repeat Guests

Repeat Guests--- hotel staff verey pleasamt amd he;pful Previous visit was Christmas 2022 and food service has improved (thank goodness) but still room for improvement--- buffet line ran out of plates and meat selections several times but food was good quality Rooms were very clean and great service from the housekkping staff Entertainment staff needs to improve-- not very organzed Check in and check out quick and friendly staff We are booked for Christmas this year and looking forward t [... read more]o our trip Excellent service from Susan Snider!!!! (As always)

Bahia Principe Escape Runaway Bay: Empty Promises

I'm not going to lie the resort is nice, food is amazing, and the waiters and waitresses are extremely pleasant. They work extremely hard. We booked an Ocean View room with accessibility availability. We received that. But the elevator was down the entire week. The walking across slippery marble flooring was extremely dangerous or walk up three floors to get to our room. But be very carefully in the stairway. I got my thumb caught in the railing going down and banged it up pretty good. [... read more] There was so much condensation from the humidity the floors were sweating. No lie. When walking across from one building to another about 300 meters if not more on slippery floors with a cane, I had a few incidents of almost falling. If my husband wasn't there to catch me, I would have been on the ground and in the hospital. It is a very difficult resort to get around. You do not have a beach on the Luxury side you have a beach on the family side. To access the beach, you have to take a trolly over and walk about 500 meters to get to the beach. Once again not easily accessible. We also had a time share stalker from the first day he caught us at the pool side. We just go there stood around for 1.5 hours and we just wanted to unwind, and he didn't take no for an answer. He completely dismissed me and talked right through me (I'm female). Made very rude chauvinistic comments saying that older men need to teach the younger women about life and keep them in their place. He didn't ask me my opinion he just spoke to my husband and said don't worry you will get a spa treatment out of this. I was beyond angry. We then went for dinner that night and he come up to our table in the middle of a nice ala carte meal and stands in front of us. We go what do you want? He said nothing just checking in on you......that creeped us out completely. He then called our room at 8 a.m. the next day and we told him we want to don't want to talk about time sharing. He was assertive with me on the phone and I told him no. That day we go to the lobby, and I needed a break from the walking. We sat down in front of the marketing and promotion section. Just by accident. A wonderful women approached us I wish I could remember her name. She asked if I was okay and my husband. No more than 5 minutes of her asking if we were okay he was right behind my husband glaring at me. His name was Davian (close to that spelling). I tell my husband to turn around and my husband at this point told him that he's a stalker and ruining our vacation. We were done with the time share nonsense. The ala carte restaurants were amazing except for Takara the Chinese restaurant. Very disorganized, salty food and their portioning was way off. Between the appetizer and the main course we waited 45 minutes. Because I wasn't feeling well we asked them to send my meal up to my room. That got there later but I was able to eat it. The heat was so intense at the resort that the air-conditioning at the restaurants on the Luxury and the Grand were mainly out. Out of 7 restaurants 2 had air conditioning working. Even the fans that they placed didn't help. Although you had reservations for the ala carte restaurants you had to take the trolly to the grand side. Be prepared to wait if you aren't a privileged member and the carts are so not maintained and half the time, they run out of battery around 9 pm so be prepared to be sweaty and sticky by the time you get to the restaurant or leave the restaurant. Also, the ala carte allows children in the restaurants even if you stay at the Luxury adults only side. They can go to the adults only side to have dinners there. So, if you want a quiet romantic dinner, you won't get it here. Another fault of having two monster hotels in one. You want adults only you won't get it completely adults only especially at breakfast and dinner. Finally, my last complaint about the resort is the butler service. Sometimes you had to wait 2 hours for a bucket of ice, they do not have ice machines in the hallways or accessible to the general public. Sometimes you didn't get it and had to order it again and wait another hour. We also pre-ordered room service the night we were leaving because we wanted to take a sandwich with us on the plane. The pre-order never came. This happened twice. I wanted to surprise my husband with a breakfast in bed. The order never came. I was so disappointed. The last piece that I wanted to let you know is that I have never felt so racial profiled at this resort. We are white professionals, and we were snubbed by a lot of the clientele and the staff. While speaking to other people that were there we weren't the only ones that had this happen to them. The resorts apology to us for all this was 2 x 25 minute massages. This was just not worth the frustration we went through. I will go back to Jamaica. But will never go back to this resort. The amount that we paid for a week for an Ocean view we could have had a 7 - 9 day Mediterranean Cruise.

Sunset at the Palms: The perfect all inclusive getaway

A special thank you to O'Neil Graham for providing several options for a perfect getaway. The detailed and thorough information you provided helped us to make the best choice. We are grateful to you O'Neil, keep up the excellent service you provide. As a couple, We thoroughly enjoyed our stay at the wonderful Sunset at the Palms all inclusive resort in JAMAICA. The food was authentic and reminded me so much of when I was a child. Our meals were delicious and we really enjoyed them. The  [... read more]hotel staff were very welcoming and friendly. Their attention to our needs contributed greatly to the enjoyment of our visit. I would like to say a special thank to the following people for their hospitality and service. Kashin, Jason, Paula, Mrs. Barrett, Amanda, Claudette, Sasha K Sherecia, Leroy, Damien, Linton Brenda (massage), Lavern All the Chefs, Lorion, Aldain, Roshene, Tammu-Ann and each and every staff member that contributed to our outstanding stay. A special shout out to the individuals who take wonderful care of the beautiful gardens. We cannot wait to visit again. With heartfelt thanks.

Samsara Cliff Hotel: Samsara Awesome Again

5th time between Samsara & Legends. Every time we are impressed with all the staff, wish I could remember all your names; Kendrick, Jennifer, Tina, Marcia and Kimmi. So friendly and gracious. Food is limited but always good. A great place to use as a launch board to explore the West end and Negril. If you want a 5 star hotel that you never leave and could really be on any island, maybe this isn't for you! The newer building built during covid is our choice.

Grand Palladium Jamaica: Amazing Resort

My family (wife and 2 daughters - ages 19 and 16) and I absolutely loved this resort. From the cleanliness and size of the rooms to the food at the buffet and a-la carte restaurants to the pools and beaches, this resort is top notch. I would HIGHLY recommend!

Bahia Principe Explore Jamaica: Amazon resort

Very nice place to go with family and friends. Staff is very friendly and helpful, always willing to help you. Rooms are nice and clean. Pool is amazing and clean. Love the food and atmosphere. Overall we enjoyed our trip recently.

Bahia Principe Explore Jamaica: Resort Review

Rooms were great. The service at the buffet and pool bars was disappointing. We waited for long periods of time for water/drinks at the buffet while we were eating. Some. days we asked for cutlery many times and waited 25 mins to get it. Waitresses always seemed lazy and cranky. No gluten free/dairy free pasta, pizza, or desserts. Pool bar the bartenders were lazy except for a few - Shivon and George were awesome! Pools were great. Beach was fantastic. Kids waterpark also good just would [... read more] have been nicer if it was actually closer to the bigger pools. The staff booking reservations for the restaurants in the lobby was cranky and not helpful. The Knife restaurant took very long for our food to be prepared.

Secrets Wild Orchid: Amazing Resort

Love, Love, Loved our vacation there! Staff were Amazing!! Food phenomenal!! Beach Gorgeous! Would highly recommend. Also would highly recommend Toya's Majestic Tours, she was an amazing tour guide. She gave us a private session at a reasonable price and saw the amazing blue hole waterfalls and the views by Montego Bay. View her insta at toyamajestictours_ or contact her # 876-574-6190

Catalonia Montego Bay: HOLIDAY INC RESORT

I just came back from vacation in Jamaica on August 11, 2023, Resort HOLIDAY INC RESORT. Staying at this resort was very horrible, I never advise my worse enemies to go there for vacation. The Pool was okay, the beach Bar and Jerk Bar. If you need a bottle of water they never have one to give you, You have to use the drink machine for water if you need it. They don't provide you with a mini fridge in your room, The House cleaner never has enough towels to give in your room. Twice I had to  [... read more]call guest service for towels. One night my A/C shut down in the middle of the night. The food was okay, I would not recommend this resort for anyone to go to. You better off little more money and go to a decent Resort. Maureen

Catalonia Montego Bay: HOILDAY INC RESORT

I just came back from my Vacation in Jamaica Holiday INC RESORT. The resort is not worth going to, the food was okay. the Pool was amazing Beach, and the Jerk Bar was good. The services for our room were horrible NO Mine Fridge, there is no clock in the room to see the time. When house cleaners clean your room never leave towels she says would that the towels are finished, and I have to call guest service for towels. On my first day at the resort, the shower was work in my room. The  [... read more]House cleaner doesn't change your bedding on your bed so you have to use the bed sheet for 7 days staying at the resort. I wouldn't recommend this Resort to anyone. You better off paying a little more money and staying at a decent Resort. August 11, 2023

Couples Negril: Fantastic Experience at Couples Negril

Food was exquisite and served quickly and always hot! Not once was I worried about food safety. Drinks were delicious with plenty of options. Rooms were sufficient, with good AC. Beach is large and manicured, even the swimming area was free from rocks and debris. Crystal clear water! Plenty of space and loungers for all. Large selection of water sports to choose from and all included. Staff all friendly and willing to assist.

Catalonia Montego Bay: Poor Resort!!

This resort is very poorly run! Food options at the buffet are bad, the staff as a whole are not friendly and seem like they being bothered when asking for anything. Check in is very slow. They didn’t offer drinks that other resorts on the island offer. The grounds are kept clean. The pool is big, the beach is nice. The entertainment was good. When someone from my party asked the lifeguard for some ointment for a sunburn, she was told that there is no first aid kit. The only helpful and friend [... read more]ly employee was Rochelle at the front desk. She went above and beyond to help me to get a day pass for a friend who lives on the island. The rooms are very dated. The balcony door is very hard to open/close. 1 of the elevators is very slow and the door seems to have a hard time opening at times will only open about an inch. Will not be staying at this resort again, my family travels to the island for our yearly vacation.

Grand Muthu Runaway Bay Club Caribbean: "Beautiful community resort "

The hotel property was well thought of with the beach in sections with its own pillars was quite awesome, the bungalow LOVE IT with that being said i was somehow disappointed with the food selection snd the taste was a hit or missed , there were no towels both beach and room the ones you get was old i mean bleach wash out the dinning staff was horrible they see color but thr drinks and bartendes were great, i mean if i cant find anywhere to stay in Jamaica i would go back there but just to sta [... read more]y nothing else