Valentin Perla Blanca: Was not what I expected

Check-in was very long. Within 2 hours of arriving I fell on a poorly lit walkway and damaged my knee and hands, I fell over what seemed to be supposedly a water fall from the main lobby down to the resort level that was not filled with water or lighting to suggest the hole (trough) was there. They had planters 4 feet apart so it looked like a walk-through, it kind of put a damper on the whole week as I became quite immobile and had to spend the whole week with my feet up at the pool, and  [... read more]after telling a few people, not one person had the decency to follow up with me at all to see how I was doing. I didn't really get a chance to explore the resort and had to stick around the one area closest to our building We were privilege guests, but at the time we checked in after 11 p.m. we had to check in with every one, the line ups were horrendous. Apparently there were 100 rooms being checked in that evening and no line ups for Privilege. We finally got our room and were hungry and had to go to the other side of the resort to the 24 hour snack restaurant and that is when I fell going past the main building. The lighting is sooooo bad, bring flashlights people. We did not get a chance to use any of our privilege perks as everything was on the other side. the A-la-cartes for Breakfast and lunch and the privilege lounge. Besides that the food was tasty but very lacking on some items, We did not see any Bacon, Ham or Sausage the entire week we were there. No Toast! No White wine some nights, and many items on the menus. We were at this resort 4 years ago, and I do not remember it being so lacking. It has the potential to be a 5 star, but Management really has to get involved. We asked for a coffee maker which we got, but could never get any coffee for it, the privilege lounge concierge gave us some ground coffee from the coffee restaurant in a plastic bag, which did last the week, but we never did get any cups which I asked for numerous times. Thank Goodness we brought our own coffee cups. Out of the 7 days we were there, the coffee machine was cleaned only once. Only exchange money that you need, cause they will make you exchange it back before you leave Cuba Would I recommend the resort as it sits now? No absolutely not, but maybe I am a little bitter because of my fall and how my vacation was ruined 2 hours in, but if you don't care about not having alot of stock then you should be fine. Hopefully things will resolve themselves.

Paradisus Princesa Del Mar: Pretty good resort

Very nice staff and beautiful weather. The room was a little tired and they seemed to run out of things. Beach was spectacular and we had a very nice time. Sunwing plane was uncomfortable but to be expected. The holiday was good value.

Iberostar Origin Bella Vista Varadero: Very nice hotel

The hotel was nice, really clean and the staff was so friendly! They were genuinely grateful when we tipped to get drinks or left money on the table at the buffet. Unlike Mexico where they have a hand out and expect it. The food was not great, but typical for what you would find in all of Cuba, no fault of the resort. The kids club was awesome! The staff there were so kind and treated our kids and others as if they were their own. The theatre was being renovated while we were there but they stil [... read more]l had performances every night on the balcony. Actually great dancing and singing, and the magic show blew my kids minds. The beach was perfect, beautiful water and sand, and can walk for a long time. All in all I would definitely recommend!

Hotel Roc Casa del Mar: Amazing resort

We went to Ocean Casa Del Mar as family of four ( 2 adults, 2 kids) and we had 2 separate rooms on 1st floor.We asked for 2 joint rooms and they give us next day on 2nd floor with ocean view, without paying extra money.Very nice of them.We stayed in building #12....very close to the beach, pool, snack bar.It was very convenient for us, specialy if you traveling with kids (5 and 11 years old).Room overly was good except for water around toilet ( they was trying to fix, but was bigger issue and th [... read more]ey need to order some parts), but it was not that big problem and we used towels exchanged daily to keep it dry. My suggestion is to wash decorative pillows and bed covers. Rooms were cleaned daily and also if needed towels were replaced. Food was good, especially in buffet big variety of food.We eat a lot of fresh cooked fish, mussels, kids enjoyed pancakes and morning time we had omelets. We have eat a lot of vegetables, fruits, really a lot things to chose. Waitress are very friendly.Every one made feel us special.They have good manier.Very friendly stuff and very helpful, even some of them speak only Spanish, but still like to help. We went to two restaurants (Neptun and Origami), food was good, but my suggestion is that if you traveling with kids Buffet is better idea. We also get extra restaurant "Privilege " when I had birthday and we can enjoy cake and I had good stake. Sometimes we have eat on the beach and BBQ chicken was really good and tasty. I have try variety of drinks.Coffy is there very good, specially on lobby level.Every evening was entertainment, so amazing Michael Jackson show. One day we went to kids pool and there were entertainment guys.It was a lot of laughs.During our stay Jan.27-Feb.1st 2020 weather was so amazing and aloud us to enjoy our stay in Ocean Casa Del Mar. I have rented for 3 days scouter and was able to go outside for ride from resort. For additional price is possible to book everyday many excursions ( catamaran, jeap saffari, swim with delphines). Beach is not so far 100-150m, very clean and sand and ocean are amazing. Kids enjoyed beach the most and also pool. Near is also market where I have bought many stuff. We made new friends and exchanged numbers. I definitely recomend this resort and will be happy to return there next time, this time for 2 weeks.

Muthu Playa Varadero: Great resort

Staff courteous, helpful, accommodating and eager to please. Slower pace, not too noisy, lots of choice locations when outdoors. Well maintained. Currency exchange on site very convenient. Would recommend to friends.

Grand Memories Varadero: Nice Resort but...

Overall look of the resort was beautiful as well as the beach. Food was decent but nothing too bad or too good, fresh made pasta get the high points. Entertainment was good overall but music by the pool and pool bar was barely on which would aid in the enjoyment of the areas so you may want to bring your own. The waterfall pool only had water running through it ONCE! To me that feature was the selling mark and only experienced it once. Our room was nice but service was laughable, dirty floor alw [... read more]ays, sheets not replaced even when asked and one day no clean white towels given and the restock of toilet paper was limited that it had me gather some from the public bathroom just incase as we were 3 people to the room. Also seen a cockroach by the door and heard about one in the bathroom so not sure if that was 2 or same one. What made the trip awkward from the start was as we slept apparently the fridge was restocked. Also the receptionist was not easy to approach upon arrival or for any other inquiries. The true highlights of the visit were visiting outside the resort twice and interacting with other tourists throughout the resort. What somewhat made this tolerable was great service at the MAIN BUFFET and all bars and the temperature was great with the hot sun and not too excruciating, other places with hotter heat would of made this all the more difficult. I guess you get what you paid for but I’ve paid similar to this for Dominican trips and had not as much disgust. I like walking barefoot in my room after the day out and don’t expect to see my feet all dirty going to bed... it is a friendly and beautiful place and I appreciate what they can do but I think the attention to the rooms could be better.

Don Lino Hotel: Worst experience so far.

Beach very bad. Moving sand and sharp stones. To go to a nice beach they ask 5 pesos. To go to the Guardalavaca Market we pay 40 pesos. You pay less for a stay but you spend a lot for a taxi. The food was boring. Short of milk. Short of clean plates, cups. No evening entertainment, only the band and not every day. Pina colada I had a chance to get two times! The ping pong table has broken.

Starfish Jibacoa: nice place

We were 3 adults in a bungalow. The room was nice and big and had 3 beds. We were disappointed by the number of things that the resort ran out of. Examples: No toilet paper most of the time, Ran out of napkins at the resort, ran out of vodka, ran out of beer at the lobby bar, no coffee liquor and a number of other things. The buffet was the same everyday. They ran out of coffee cups and coffee at the buffet a couple of times.This was our 4th time back to the resort and found that the place is re [... read more]ally deteriorating. Many handles on the toilets even in the rooms were hanging off and water pressure was very low. The ground have been coming back real nice after the hurricane and are looking pretty nice. The tables at the bar were not being wiped properly and it always smelt like sour milk because the concrete was never hosed down. The people are still very friendly and try their best with what they have. We decided that this would be our last trip to this resort. This is unfortunate because we have always liked it there. Would not recommend this resort. Sort of got turned off.

Roc Arenas Doradas: Nice Time

The ROC Arenas Doradas was completely fine, nothing really outstanding except the beach! The entire resort was clean and well cared for. The food was fine, certainly not great but not bad either. Most of the staff were friendly and just went about their work. I think being perfectly fine is what they are trying to achieve with no surprises.

Gran Caribe Sun Beach: Sunbeach Hotel, Varadero

Location was excellent and the grounds fairly well maintained with good access to a beautiful beach Having said that the room was very basic, blankets and sofa upholstery was torn and should have been replaced Elevator was not clean, common area, pool and lobby washrooms were a disaster( filthy, no TP) There was no maintenance staff for upkeep Food, though basic, was enjoyable but the plates, cutlery and tablecloths in the buffet area were very unhygienic There should have been snack b [... read more]ars available at all times in the day Evening entertainment was passable What made the stay bearable was the staff and their friendly attitude, however, there should have been greater focus on cleaning

Valentin Perla Blanca: Valentin Perla Blanca - Mediocre Resort

Day to day cleanliness was good, staff was very friendly. Food was passable, lots of pork, fish and french fries served. Resort needs a lot of structural work and general maintenance. Resort was 1h 45m away from the closest airport.

Playa Vista Azul: Great times

Rooms were very clean and modern, Maids very pleasant and make awesome towel art. DANCE entertainment team 5 star. Food I liked the pasta station and the egg station for breakfast. Cons.... No mini bar refills Not alot of meat only at lunch

Valentin Perla Blanca: Great Resort

Hotel was good, beach was great. Lots of pools, chairs, etc. Food was good, buffet was hit or miss, always seemed to be busy, all the snack shacks and a la carte restaurants were great. Hotel is getting a little run down, nothing serious just general upkeep. Staff were great, rooms and resort were clean. Shows were good, beach party was fun.

Grand Aston Cayo Las Brujas: Lovely resort

The resort was lovely and mostly the staff are friendly. The guys at the pool bar are fun and entertaining with their bottle and glass tricks. The food was up and down. As most people know when visiting Cuba the food might be iffy. I can usual find something I like. Our biggest complaint is with the advertising of the resort. It tells you there are this many pools and bars for your use. When we arrived we were told that the Jazz Bar was permanently closed. In the advertising it states t [... read more]here is a whirlpool. The whirlpool is in the adult section where you are not permitted to be unless you paid to be there. We are down one pool and two bars. We had enough bars and pools without using the ones that weren't available to us but we object to the hotel advertising them as being available when they are not. Other then that we had a lovely time and would recommend the resort.

Dhawa Cayo Santa Maria: Not what I expected

Gardens are unbelievable, pools were very clean, rooms were beautiful and spacious, some staff were fantastic. Yet beach was very broken shell filled, food was very under par compared to other resorts I’ve visited.

Melia Peninsula Varadero: Not a good experience

Six of us spent 1 week at Melia Peninsula and were happy to see the day to leave. One of the couples had been at this resort twice before and had a wonderful experience. This time around they noticed conditions had deteriorated. I have been to Cuba many times before and have never had a bad experience. At this hotel food ran out everyday and was never to be seen again that week. Small portions of meats were put on BBq at a time so you were lucky to get any. constantly out of mojito, Cuba's famou [... read more]s drink and other drinks. Just a few examples of the food situation. Pool was shut down one day for most part of the day to manually clean it. Friends spent 2 days with zero towels and toilet paper even after numerous complaints to front desk. My room had no bathroom door. Must have broken and never fixed. Bar fridge not working. Phones in room also not working. Again just a few examples. Grounds was pretty though. Entertainment was mediocre. I hate to be so negative as I love Cuba and will return but not at this hotel.

Melia Jardines del Rey: Melia Jardines del Rey

During our stay at Melia Jardines del Rey was not too bad..we enjoyed the beach,pools and the sorroundings...the food was okay not as good as we expected..the programs were good specially the night programs... The rooms are very clean except that the hot water at the shower was not constant.. All the staff were very kind and polite...the a la carte restaurants were not serving the foods that we expect too...Anyway overall we had fun and i think of going back there again someday...

Gran Muthu Imperial: New Resort

As it is new, there are still a few kinks to iron out. Overall, not too bad but can use improvement to become that 4 star resort that it’s advertised as. The people are very friendly and the service is great.

Hotel Los Cactus: not bad resort

The Junior suite building that we stayed in smelled of mould and so did our room. There is a nice long beach to walk for miles and one large clean pool. The food was so so. The staff at the bars were friendly and also the cooks. Great entertainment on resort. Take a ride into town . Sunny every day . With a smaller resort we met lots of people.

Starfish Cayo Guillermo: Great resort, great people

Gran Caribe was a great surprise for our family. The beach is wonderful, the pools are really good and our rooms were comfortable enough. Above all, the people who works there are the nicest you can ever meet. Do not forget to taste the great dishes being served on their new restaurant on dinner time.