Secrets Playa Mujeres: Enjoyable

Beautiful resort - very nice people. The only negative was the constant seaweed on the beach and in the water! The food was good, restaurants were very nice. I liked the fact that we were able to visit the Dreams Resort.

TRS Coral: Do not book with Sunwing - Hotel is still having growing pains

When you arrive the grounds are absolutely breathtaking. They are so well maintained, spotless, and modern. I would give the aesthetic of this hotel a 11/10 if I could. There is plenty of restaurants to choose from, some better than others, but we discovered Caprecio is best for breakfast, Helios by the pool and beach is your best bet for lunch, and the Mexican, Japanese, and Steakhouse are the best for dinner. Nightly entertainment is not the greatest, it seems like people go to bed early and w [... read more]ake up early at this resort. Unfortunately due to what we believe a new resort, their are some key operational aspects that need to be worked on significantly. We were told by our EButler that she had noted that we wanted an ocean view room and worded it as though we would get it when we arrived - we did not to our disappointment. we were also told something special would be done for us for our romantic trip - nothing. The two bottles of alcohol were no existent the whole trip. After a very rude front desk experience, we finally got from absolutely no oceanview rooms being available to one being available the next day. We had already lost a whole day due to Sunwing delays (AVOID SUNWING LIKE THE PLAGUE RIGHT NOW.. the are using Eastern planes which are death traps. Before becoming the charter service they are now, they received one of the largest safety fines in aviation history), so another day moving rooms, unpacking etc. was upsetting. We arrived to broken air con, damp sheets, mouldy smelling pillows, no water in the fridge, and moisture dripping from the bathroom ceiling in which I slipped on. A cockroach ran out from under the bathtub over my foot. Stunning room, but unacceptable for the amount people pay for the Loft Suite. If it weren't for our Butlers (Alicia and Andres), our trip would be ruined. Our trip only turned around after the 4th day because we were finally able to get our pillows replaces (not just the sheets changed), our air conditioning fixed after three nights of calling, and 24 hours to just get water in the room. We already dealt with the Hotel about this, but beware that they will want you to sign an agreement upon checkout if they offered you something to rectify the situation, so that you cannot seek any compensation elsewhere (luckily I read the fine print because I work in the industry). This really put a sour ending on our Trip. As I said before, Sunwing is terrible. Their customer service rep was not around for 5 days when they said they would be in the office. I called and called, no answer. I had to email sunwing cares to get a someone to finally call me early enough to wake us up on our last day and they said that we should deal with out situation when we get back to Canada. We were so put off by our experience with the safety issues of the aircrafts the were using, the lack of customer service, and the major delay, that we actually spent $1000 dollars (not including the $400 we lost for buying the earlier flights on the first day) to fly back with WestJet who are on time, safe, offer great customer service and very reputable. When we were pulling into the gate on our WJ flight, we saw an Eastern plane being pulled out of the gate we were going to with a mechanic truck behind it - the irony! I think the hotel is stunning, the line staff are so kind and hard-working, but the management needs a serious crash course in customer service and operations. I would probably recommend this resort in a year or so when it has time to work out these kinks, but I will never recommend Sunwing ever again. Pay that little bit extra and go with Westjet or Air Canada. It will save you down the line.

Bahia Principe Explore Coba: One of the greatest time in my life

I went to this hotel to celebrate a friends wedding. Unfortunately for me I wasn’t able to book the same nights off as the rest of the party, so I would arrive two days earlier; alone. Luckily though I still had an incredible time because not only of the amazing staff helping me out, but also the guests were also very friendly. I probably had a better time my first nights than I did with the wedding guests. I wouldn’t trade that experience for anything. ¡Viva Mexico!

Iberostar Waves Paraiso Beach: nice resort

This resort was large and beautiful! Lots to do except the night life was not as hopeful as we were hoping for. The beach was crappy. So much seaweed and had a bad smell. Pool was nice though. Would reccomend.

Marival Emotions Resort and Suites Riviera Nayarit: I Fell in Love in Mexico

I love this resort! The group that I went with is already planning to go again next year! Everything was phenomenal; the drinks, food, amenities, staff. I had heard many people rave about this hotel and I agree.

Barcelo Maya Caribe: A 5 Star Resort in our opinion, with so many options that you don't have to leave the resort!

We can't wait to go back!!! We were there from April 21st to 28th, it wasn't overly busy but even if it was, it's so big that it would accommodate. We booked through Trip Central, they were very helpful & we're already saving to return anytime next year! We've been to several resorts all over & the Barcelo Maya Caribe is now our favourite! The water park has certain things for adults which we'll try next time we go & they have a sports bar called Strikers that has a bowling alley & we'd go t [... read more]here to watch the hockey games during the playoffs & have a little snack, so fun! It's an incredible resort with so much to do that you really don't have to leave the resort & pay for other excursions. We paid to go snorkeling & it was a fun day doing other things with the tour, however the snorkeling outside of The Palace is better than what we paid for & we just had to walk down the beach. The resort is super clean, the grounds are very well kept & the food was amazing, again with several options of where you can eat. We enjoyed the Mexican & Japanese restaurants the most. The staff are all very friendly but some of them had a hard time understanding us when we tried talking to them. Not a problem by any means, we just learned to keep it simple so it was much easier for them & for us. Especially when we had too many frozen drinks down by the water, lol. The rooms were also clean & the fridge was stocked daily. We read reviews about the rooms needing to be updated but they served their purpose with a comfortable bed & a hot shower. We weren't there to be in the room all day! The beach was also amazing, never having to fight for a chair or wake up early to put our towel on a couple chairs to hold them. You can walk for miles & the sand was like silk on our feet.

Platinum Yucatan Princess: Not what we expected....

We decided to splurge on this trip, spend more than we normally do and definitely wanted an adults only for our last trip as a couple before baby arrives. Big mistake. The hotel looks nice in pictures but once one takes a better look you will soon realize you paid too much for the resort. ROOM: Our room apon arrival was dirty. The floors were poorly mopped as i was stepping on sand and crumbs. There was blood on the bath tub for the our entire trip, meaning the really just do a surface clean [... read more] even when there is a new visitor. Our Jacuzzi didn't work but they did come fix it asap. When we arrived we didn't have a room service menu so we called down to ask for one. No one came. Tried again with a call, once again no one came. Third call was placed and finally someone brought the menu to find out later it was the wrong menu and we could not order from that menu. HOTEL ATMOSPHERE: We didn't spend anytime at the pools on the resort because there was never any chairs available not to mention they were pretty boring. We couldn't use the beach because of the amount of seaweed that they don't clean. Very limited options at the buffet for any meal and quality was OK. They didn't replenish often enough so you would stand and wait. The a la carts were really good. We did the steak house x2 and the Italian x2. We also tried the Japanese, the show was fun. Quality of food was amazing. The only thing is that you have to wear pants to the a la carts which was never told to us. I didn't pack any pants for my fiance well because its a hot climate! We argued with Charlie in concierge who was honestly no help at all. He just further irritated me by offering pants they lend out in situations like this. I refused because in my opinion its unhygienic, I don't know who has worn them and when its been washed. We ended up taking a cab to playa del carmen and buying a pair of pants at old navy. Don't be forced into purchasing anything at their stores on the resort. So overly priced its ridiculous. We spent majority of our time at the sister resorts which had better entertainment, buffet options/quality and more things to do. It was more lively as well. Don't waste your money on this resort when you will have a better time paying cheaper at the sister resorts. I don't appreciate being told what I can and cannot wear to a restaurant considering the amount of money I've spent to be here. You had men wearing house pants and ratty sneakers but yet you cant wear ironed khaki shorts with a golf shirt.

Marival Emotions Resort and Suites Riviera Nayarit: Highly recommend!

A group of friends and I recently spent a week here and only have good things say! Victor at the grand pool and Julian at the buffet, as well as all of the other staff took great care of us! Can’t wait to return!

Bahia Principe Explore Akumal: Beautiful Resort

The buffet near the infinity pool was very good, excellent service. Rooms in this section nice,clean. Staff were all very friendly, provided excellent service. A la carte restaurants all good - the Italian restaurant the best! Liked going to the different sections of the Bahia resort, but not enough time to explore everything. The kids (young adults) enjoyed the disco at La Hacienda. The entertainment was good. We enjoyed the shows in our own section and didn't need to go far to see the show. [... read more] Beach in the luxury section small, rocky and lots of seaweed, which they worked hard to remove every day. I would definitely come back to this resort.

Dreams Riviera Cancun: Amazing Resort!

Dream Riviera Cancun was fabulous, checking in and out was wonderful and fast. The Service and Grounds where 5*Star. Our room was very clean and the decor was beautiful (Tropical). Food was also great.

Bahia Principe Explore Coba: Great resort!

Rooms, grounds, public areas all clean. Food was great! Shuttle services super convenient. A lot of seaweed at the beach, so we stayed at the pools. Pools were nice and A la cart dinners were amazing!

Valentin Imperial Riviera Maya: Great Adults Only Resort

Beautiful hotel and ground. Beach was so beautiful. Food was great! Wonderful place to relax and unwind.I would return for sure. Plenty of options for things to do and food to eat. Absolutly wonderful holiday.

Iberostar Waves Paraiso Beach: Amazing resort

All staff were friendly and tried their best to understand and Accommodate any questions/ requests. Beach was not great (lots of washed up seaweed) but pools were gorgeous and it was large resort with lots to do

Unico 20 87 Hotel Riviera Maya: Unico 20 87 - Showing signs of disrepair Apr 2019 - only 2 years old

The hotel is a premium brand and is positioned in the marketplace as such. However the hotel management has allowed the property to fall into a state of disrepair. 1) Tufted button covers on the couches in the front lobby reception area have fallen off in a number of locations on several pieces of furniture. 2) Large pieces of porcelain tiles surrounding quiet pool areas have broken off as a result of poor support underneath. The resulting area is sharp and can cut your feet. 3) A l [... read more]arge piece of stonework has fallen off the building overlooking the quiet pool. 4) Several pieces of decking in the 20 87 restaurant have warped and are now sitting above the level of the surrounding decking making this a tripping hazard. 5) Parts of the crushed stone finish inside the hot tub near the quiet pool have separated from the floor leaving two large unfinished sharp edge areas. 6) A huge part of the crushed stone finish has become dislodged in the quiet pool making this an unlevel area that can be a hazard for your feet. 7) Snaps that hold down the pool lounge chair cushions have broken off rendering them useless.

Bahia Principe Escape Sian Ka'an: Fabulous resort

We enjoyed our the stay, the food was fantastic the staff was A+, Luis in the buffet was very attentive. The grounds were well kept, rooms lovely very clean great AC. The trolley service was fast and efficient, the pools were clean and the water warm. Bring bug spray you are in the tropics after all. We would definitely return.

Bahia Principe Escape Sian Ka'an: Grand Baha'i Principe Sian Kaan

The people at this resort are the absolute best. The resort is amazing. The people are the reason I keep going back.The ladies at Trip central in Micmac mall Dartmouth NS...are at the top of their game. Thanks to all for a wonderful vacation.

Marival Emotions Resort and Suites Riviera Nayarit: good resort

very clean everywhere. excellent services and entertainments. good food in buffet and specialty restaurants. service ladies are very friendly and delightful especially lovely Senorita Fitima is the best service lady. Excel & Pablo 2-lobby service men for the hotel were very good. Theater was so big and show were excellent.

Bahia Principe Explore Coba: Incredible Resort!

Had such an amazing Time at this resort, everything was incredible from the food to the service and the events offered at night! I couldn’t have asked for a better place to stay during my trip to Mexico! The resort was even kind enough to give me a discount for an extra night because of my flight being canceled. Everything was incredible! The worst part about it is that you won’t want to go back home!

Platinum Yucatan Princess: Great service

Resort facilities are good but not great - food was generally good and service was great. Beach unfortunately was bad. Rooms were nice and well kept however humid and cold. The spa was decent but below standard. Our room location was in the section that had daily afternoon parties so was loud. If I return I would make sure to get a room in the quiet section of the resort which is also near all the restaurants and the buffet while our room was far from that. Despite that the overall exeperice was [... read more] good and service was surpringly great compared to other resorts around that area

TRS Coral: Relaxing Adult Resort

The TRS is a beautiful, well manicured resort. The grounds are very beautiful, always maintained and very clean. We found the service to be hit and miss, seemed most venues were very short staffed in comparison to other resorts we have been at. The staff themselves were really great and tried very hard to service everyone. We only had one negative experience with our server at the Chic Cabaret - he was rude, not personable and did not make our experience that night very good. Luckily this w [... read more]as our second time seeing the show and our first night's server was amazing. The adult pool was heated?? It was way too hot to cool off in after sitting poolside in +35 degree temperatures. The adult pool also had no fun daily activities happening at it. If you want a place to read a book and listen to elevator music...this is the place to go. Not a bad thing but just not what we had expected nor wanted. We ended up going over to the main pool at the Grand Palladium as it had some DJ music and activities each day, we opted to put up with kids to get away from the adult pool for a few days. Dolce our pool server was outstanding! Daily room servicing was very inconsistent. Some days we would get full restocking and others nothing. Some simple misses - housekeeping not giving towels or replenishing amenities. Air conditioner in room - issues in our room and my brothers room as well. Butler's in our building were always attentive to our needs and tried their best to meet our requests. Angel was awesome! Limited choices on the adult side for breakfast and lunch - only al a carte options available. One buffet choice which was at the Grand Palladium side (with a million kids). The grill at lunch at the adult pool was just mediocre - one can not eat burgers and nachos everyday. There needs to be something poolside other than the grill, which by the way stunk up the entire pool area starting around 10am each day. Most al a carts are located on the Palladium side (with kids). Night life on the TRS side - only 1 bar (gravity bar) which was on the top floor outside - super windy every night, it was hard to enjoy anything up there. Lobby bar is set back in a corner, I don't think many guests even knew it had anything going on at it. Which is a shame as it is a beautiful spot and could be a great nighttime area - if something fun and upbeat was happening. Yuri at the lobby bar was great! The beach area is beautiful! Not manicured great everyday but the water and sand were amazing. Service at the beach was very good. Paty and Isreal were amazing! The food was just ok overall at TRS and connecting Grand Palladium. A few al a carts were very good - Chang Thai (went to twice), El Gaucho steakhouse and Helios (on TRS side). Buffet was not great at the Palladium, our bfast experience there was less than stellar. We had 1 dinner there and it also was nothing I would want again. Room service ordering is through the app on the tv which was pretty cool. The food for room service was also inconsistent in the quality we received. It's not bad but we ordered the same thing a couple times and each time it was different? The spa was absolutely amazing - having access to the pools/salt room/ice room and infinity pool on the top floor was great! Best part of booking at TRS is the ability to use this facility for free - just wish it was on the TRS side and not the Palladium side. Honestly, I would give this a 7/10. If you are looking for a place to just simply relax by a very hot pool, listen to soft elevator music and not participate in a lot of daytime or nighttime activities then this resort is for you. Its a beautiful new resort but for us we wanted more activity than this had to offer. I would recommend this resort only to those that want a few days of relaxing - 2 weeks was way too long here.