Muthu Playa Varadero: Muthu Playa

A lot of disappointments. First, our room keys didn't work half the time. We had to run back and forth to get new cards which didn't work either so we had to finally get a technician (3 separate timeS). The door card didn't work about 20 different times if not 30. Twice the safe in our room would not unlock. Again, needed to wait for a technician and almost missed our day excursions because of it. Toilet leaked all week in our room ( half the bathroom had half an inch of water) and nobody could  [... read more]help to fix it or get us a new room. Also, me and my friend tipped the maid daily and at first all was well but the day we decided to triple our tip amount, they made our beds and that is it. No toilet paper, no cleaned towels, no cleaning period. 50 % of staff were good or great and the other 50% were rude or not happy to see us, tips or not and I tip well. I have never seen this in the dozen times I have traveled over the years. I am not sure if I will be going to Cuba again if this is now the new normal.

Hotel Tuxpan: Très bon service

Le personnel est toujours souriant et bien attentionné. On se sent rapidement bienvenue et on peut relaxer. Malgré que la piscine était en rénovation (ce qui est maintenant terminé) ils ont bien gérer le tout en aidant à trouver des places confortables sur la plage.

Valentin El Patriarca Varadero: Great resort!

The grounds were exceptional, rooms were very clean, areas where food was served was spotless. We really enjoyed our stay and we would return to this resort. The beach was awesome to walk and the pool was clean and well maintained. All workers were helpful.

Gran Muthu Imperial: Fantastic Place

Hotel was very clean. People are very friendly. There was plenty of food and a variety of it. Lots of fruit and vegetables. Our shower door leaked - the only issue we had. The beach was clean and the pools were sparkling. A wonderful getaway!!

Sirenis Tropical Varadero: No frills 3 and a half star

Hotel was clean but dated. Food was good but felt repetitive. Lots of rude Russians were there. Staff was kind and polite. Beach is beautiful. Not enough places are open to get drinks, which results in long lineups. Hotel deserves only a 3 or 3 and a half star, in my opinion. Good value trip though seeing how we only paid $1,610 CDN for two people for one week.

Melia Marina Varadero: Very Large Resort

The resort itself is very modern and the grounds are huge. There is a shuttle cart that comes around regularly if you want a ride to the beach. Beach was really nice. Staff pleasant and room maid great. The food was terrible except for the egg station in the morning. There were so many basic things missing every day such as sliced bread, condiments (mustard, ketchup, salad dressings, oil & vinegar). Last half of the week there was no cheese, only blue cheese everywhere. I'm glad we got a B [... read more]lack Friday Deal because I would've have been really upset paying full price. Hola Sun good and Air Transat a great airline thats on time. Would not return to this resort as I have been to lower star resorts in Varadero with better food and entertainment.

Melia Cayo Coco: ok but not great

The beach and the live entertainment were excellent. However the food was sub par and the food was often not hot. Even the coffee in the dining room was poor. We went to Melia Cayo Coco as it was recommended by friends. Rather disappointing overall. Enjoyed Melia Cayo Guillermo more.

Iberostar Origin Tainos: Beautiful grounds

Hotel was clean and staff were friendly. Rooms were a bit older, but fine. Beach was very nice and pool was adequate. Food options were plentiful. Nothing great on the menu, but standard fare for Cuba.

Paradisus Princesa Del Mar: OK Resort

Bar and wait staff were very friendly, front desk staff was not. Food was edible, but expected for Cuba. At one point we witnessed serving spoons being dropped on the floor and put right back for us to use. Beach was beautiful, Grounds and pool were beautiful Room was run down, and a bit dingy but the maids were lovely and doing the best they could. To use wifi you are only given 3 hours at a time to use in lobby or pool area, very frustrating

Memories Flamenco Beach Resort: ❤️ this resort.

Another fabulous stay at Memories Flamenco Beach! Resort grounds are beautifully maintained. Beach is incredible. Staff are amazing! Food is great. This resort is beginning to show its age though. Beds are not very comfortable. Plumbing is a major issue. Public bathrooms at the grill closed the entire time which left pool bathrooms only! It was disgusting! Path lighting from the unit 4 and beyond non existent Time for an uplift for sure!

Playa Vista Azul: Loved this resort!

Very clean resort. Spacious room. Lovely staff. Interesting layout. Not a huge resort but some walking involved to different beaches. Stunning beaches The bluest water! Entertainment was ok. Food was plain and not a huge selection but we always found something delicious. I'd definitely go back!

Grand Muthu Cayo Guillermo: Excellent Cuba resort

Our family of four were very surprised at how clean, professional, and accommodating this resort was. We traveled with our 8 month old and 2.5 year old and had a blast. The pools are clean (and there are three!), the food is actually excellent (fresh fish and salads every day), and the staff are very kind and were so great with the kids. We actually loved the buffet (surprised because food at Cuban resorts has been horrible in the past, but not here), and the hotel is open and spacious. Rooms ar [... read more]e clean and modern. The beach is okay. Lots of seaweed and it’s not very long or wide. We always got an umbrella but it’s very loud and packed. There is always a huge speaker blasting reggaeton all day and a Cuban staff member dancing. It’s fun but sometimes you do want some quiet and you can’t find that on this beach. The water is so incredible and the sand is white and you can walk out for a while with it being shallow so it’s really great for the kids. So, overall a clean and beautiful beach but also loud and packed and not a place to relax (and I go to the beach to relax!). Recommendations for improvement: pool toys for the kids would be helpful (there are none). More importantly, easier access to clean water (you have to tip certain staff for extra bottles) would have been ideal. It’s not easy traveling with a baby let alone having a hard time getting bottled water or hot water for baby’s food. The staff constantly looked confused when we asked for hot water water from the bar even though we speak some Spanish and told them it’s for baby’s food. Getting more bottled water or treated water from the bar was also tough. The hotel room only gives one roll of toilet paper a day so if you use more you’re out of luck until the next day. That happened a few times to us. The washrooms on the resort also don’t have toilet paper so bring wipes with you. Overall, I would definitely recommend this resort to families. I’d even go back. It was a truly wonderful week and you have to understand Cuba to be able to accept the good and the bad. This resort is trying very hard to make its customers happy and it’s showing. We had a wonderful time.

Gran Muthu Imperial: Lovely resort

Very clean resort every building has ocean view rooms, buffet and restaurants are great, staff was awesome, only thing was they only gave us 1 towel for rhe beach and everyday they said they would nding one but never did other than that it is a great resort beautiful beach and tons of excursions available

Melia Marina Varadero: Just OK.

So glad we upgraded to the Level when we booked. Anyone thinking about going to this resort should spend the extra money and upgrade to the Level. Jorge and Mikael (the concierges in the Level) were fantastic and resolved all our issues very quickly. If we were not in the Level, I don't think they would have been resolved so quickly. There were 4 travelling together and we were suppose to have rooms side by side, which we did not have when we arrived, and in addition to this, we were not eve [... read more]n on the floor for Level guests. Jorge had that fixed the next day. We had rooms next to each other, and we even ended up with Marina view rooms at no additional cost. The food in the a la cart restaurants were terrible. We walked out at the Asian restaurant. (and we are not picky eaters) The buffet was much better. (if you don't mind how loud and busy it is there), as well as the extremely rude guests. The staff were fantastic, it's the guests that don't know how to wait their turn. The atmosphere, service and the food/drinks in the VIP lounge were great. All the restaurants were constantly running out of food. I know it is not the resorts fault, I understand it is all due to the embargo with Venezuela. So be prepared. There was still a lot of food, but maybe not what you wanted that day. There were no waiters around the pool, and nothing on the beach to do (no watersports such as paddle boats, catamarans, snorkeling, etc) It's fine if you just want to relax by the pool or beach. But if you are looking for activities, there really was nothing. I've been to Cayo Santa Maria a couple of times, and there was so much more to do there. The resort is only 6 years old, but is already due for a facelift. The staff really try very hard with what they have to work with. So just be prepared. It is rated a 5 star, but even for Cuba, it really should not be a 5 star. Maybe a 3 1/2 for Cuba.

Melia Costa Rey: Pullman Cayo Coco review

The grounds were all dried up and sparse. Enjoyed the Cuban restaurant and the Japenese restaurant. Buffet food became a vicious repeat every day, very few foods were different on a daily basis and my eggs were always undercooked (but I ate them anyway in the essence of time). Cappucino machine in the buffet has been broken for 2 months, therefore you either went to the outdoor bar for a cappucino or the coffee bar in the lobby. Mattresses need to be replaced as there is a high spot in the mid [... read more]dle with ruts on each side to sleep in. Rooms were very clean, view from the room was fantastic, most staff were very friendly (exception was the coffee bar staff, who were run off their feet). Lack of water in the bathroom, water pressure was not always great, and ran out of hot water frequently (if there was any at all). Pools weren't heated, so got very little enjoyment out of them, spent most of my time on the beautiful beach. Beach was great, no complaints. Loved the churros kiosk by the pool everyday. No issues with exchanging beach towels except for 1 day out of 7 when they ran out of clean towels. In my opinion, the beach made up for most shortcomings of the resort.

Iberostar Origin Daiquiri: Picturesque Resort

This is a small, picturesque resort with a good view from almost all the rooms. The beach since it was widened is excellent with a gentle slope in the clear water. After a storm in Jan 2020 the staff cleaned up the seaweed as quickly as possible and area is well maintained. The resort is older and the maintenance personnel work hard as do all the good people at this resort. The main reason we keep returning is the friendly staff who do their best to ensure you enjoy your visit. We have met man [... read more]y fun fellow vacationers at this resort over the years and hope to meet more in the future.

Brisas Sierra Mar: Tired but beautiful geography!

The grounds and surrounding area were beautiful! The hotel was very dated and beds and pillows not the best. Live music was frequent and excellent! There was a shortage of beach chairs which was the cause of some fighting among guests. Overall, the place would benefit from better management to ease tensions among guests. The beach was very nice and the staff were excellent. I would give the resort a 3 star rating.

Memories Paraiso: Beautiful Beach!

We had a great time at this resort! Not only was the beach magazine worthy, with crystal clear blue water and clean white sand, but the pools are spectacular as well. Everything is clean and the gardens are always being maintained by multiple gardeners. The grounds are beautiful! The room, while dated, provided lots of hot water, excellent water pressure and it was always clean. There was a large variety of food at the buffet and other options if you needed them. The staff are always friend [... read more]ly and helpful!

Tryp Cayo Coco: Almost the same as it was 20 years sgo

I was told that this hotel was renovated after the hurricane. Perhaps we were given a room that wasn’t renovated because i felt like I went back in time. I’ve been to this resort about 20 years ago when it was one giant hotel and I remember it to be almost the same. Bidet next to the toilet, weak water pressure, shower heads that barely worked. I’ve been to Cuba at least 15 times to various resorts and I was disappointed with the rooms. Although repetitive and the same every night, The [... read more] quality of the food was surprisingly good. The staff were friendly and seemed genuine. The beach was as stunning as I remembered 20 years ago. For some reason a flock of pelicans and seagulls frequented the beach and used this as a feeding grounds. I have seen pelicans at other resorts, maybe two or three, but at this resort there were about 20 hanging out and feasting on the fish. Interesting to watch but terrifying for those who are afraid of birds. The pool was also very clean and exceeded my expectations. The representative with air transat, Jorge , was also disappointing. Appearing to be friendly and helpful at first, with his only goal to sell excursions, he was non existent afterwards and didn’t inform us of all information. For instance special dinner for repeat guests. The fact that the buffet restaurant completely shut down one evening forcing many guests to beg to go to a specialty restaurant without a reservation. The staff was accommodating and understood but the hotel and the air transat rep did a bad job of communicating this. Don’t buy cigars at this resort. The staff at the restaurants refused to give receipts for purchases. We couldn’t understand why. They only agreed to give receipts with a passport and if we purchased greater than the maximum limit allowed. The prices were much cheaper at the airport. 25 cuc compared to 34 cuc for the same box of guantanemerra cigars. Same goes for the brand name cigars. Montecristo, Romeo y Juliet etc... the hotel did not have cohibas. Wait till you get to the Jardines del ray airport. Much better selection and much lower prices. Overall I would not recommend this hotel at the price I paid. ($1,000 per person). If I got a deal for $600. -$700 I may recommend but for the same price I would rather go to cayo Santa Maria.

Melia Las Dunas: Great to get away!

All very nice! Some things could be improved though. More variety in the salad bar at the buffet. Web site implied power was 110v but was actually 220v. Hard on medical devices like CPAP machines. Staff were very helpful at all times!!! Buffet hot food displays cooled pretty quickly if you didn't get there when they were first put out. The secret is to ask the grill cooks to heat up stuff. Generally met our expectations and we would / will go back