Riu Naiboa: Wonderful experience.

Riu Naiboa is a beautiful place to plan a vacation. If you have a young family, there is an incredible water park. The rooms are very clean, housekeeping staff is always smiling. the buffet has a great selection of food. The A-la-cart is very tasty as well. The swimming pool could use a fresh coat of paint. the front desk staff are very fluent in multiple languages. I truly enjoyed my stay.

Surprise Escapes: We went to Chic, Punta Cana with Surprise Escapes

GREAT ALLERY FREE VACATION We stayed for eleven nights at the end of November. We have been to over twenty all-inclusive resorts and feel we are a good judge of the resort quality. Hotel is a very modern, smaller resort. We stayed in a regular room which was very comfortable and the housekeeping was great. The beach was always very rough and not safe to venture out very far. The pools are very nice, and the waitress are always there to get you a drink. The lounges had a big foam pa [... read more]d and so comfortable and good shade on the beach and the pool. The steakhouse, Italian and Middle East restaurants where very good, with great food and service. It was nice not to require a reservation, The buffet was above average for a all-inclusive hotel, with excellent service. This hotel is the only one of the twenty that we have been to that take allergies serious. I sent an email to the hotel before we arrived concerning my wife’s severe shellfish allergy, and is there anything that they do for people with allergies. We received a response from the Guest Service Manager named Rosa stating when we check-in they would have a card with her allergy in Spanish and English, that we would present to our server when ordering a meal. They had cards pre made for many allergies, and if they did not have a particular allergy card, they would have one made immediately. The hotel is always trying to improve, and to that point, they have people from Guest Services that walk around talking to the guests. They want to know of any problems while you are still there, not after you have gone home and then put it on the internet. We had a young man named Marcos who asked if there was anything they could do to make our stay better. My wife mentioned that the labelling of some of the foods in the buffet was none existent. He went with us to the buffet and we told him the pasta station and omelette station had the ingredients in small bowls that the guest would pick for the cook, but these bowls where not labelled and are a problem for people with an allergy. The next day he came back with his supervisor Oliver and Rosa from Guest Services, and said that they would immediately proceed with a new directive to label everything possible. One negative for us is the people constantly trying to get you to go to the presentation for Smart Travel, or to the Spa for a massage. Also the Nexus tour people are also always around trying to sell you excursions. These people will move on after you say no thanks, but are right back the next day. When you are on vacation you don’t need the annoyance from people at the pool, beach or lobby area. Another negative is that the poolside washrooms could be cleaner. For some reason early morning 8-9 AM seemed to be a constant problem. I did see the cleaner come in the late morning. When we where there we had a few days of rain, and reading was a big activity. Many people leave books that they have read for other guests to enjoy. Maybe the hotel could have a area where these books can be dropped off? We noticed books where left in the foyer of many buildings. A designated area for all books left for others to read would allow everyone to come to one area and all the books would be in one spot. We have seen this at other resorts and it was so appreciated by the guests. Finally, all the people working at this resort are exceptional, they make the resort. The entertainment crew, housekeeping, restaurant staff are great. Rosa the Guest Services Manager is very special, she truly cares about the guests. Also Marcos of Guest Services went the extra mile to try to sort out our labelling issue, a very dedicate person. We would highly recommend Chic, and we will come back without hesitation.

Majestic Colonial Punta Cana Beach Resort: nice resort

We enjoyed our time at the Majestic.We had hoped for the Adults only but were in the regular swim up suites.Pros-The pool was clean but very small and open to the rest of the resort(whether or not they had a swim up room or not)This was something we hadnt experienced before.Usually swim ups are private to swim up rooms.The resort is smaller so it was fine and not over crowded.They had daily pool activities that were lots of fun.The beach was clean and towels were never a problem.They had washclo [... read more]ths everyday.The food was good.The staff were friendly.Cons-Lack of variety in food.Patio doors didnt have handles on the outside making it very difficult to get back into the room.Not enough stairs to get out of pool at swim up rooms.Grounds werent as beautiful as they could have been and because of that the water from the pool area caused a lot of mud. There was a charge for room service.I have never seen this in an all inclusive before.However our fees were waived because of a lengthy check in.Service was over all good but was very much improved with big tips.I have now been to 5 Resorts in Punta Cana.I consider this one the second best I have been too.I have recommended this resort to my friends wanting to visit Punta Cana because over all it was enjoyable.With lots to do either at the pool..the beach or at night.

Barcelo Bavaro Beach: Awesome Resort!

We had a fabulous holiday at Barcelo Bavaro beach! I would go back tomorrow. We both really enjoyed our time in paradise. The people were all very friendly and helpful with anything you needed. The restaurants both a LA carte or buffet were amazing!. The grounds were kept immaculate, everything was beautiful. We met some really nice people and quite a few people who had been to this resort several times.....in fact one couple had been 16 times in the last 18 years so that tells you right th [... read more]ere that is a wonderful resort! We can't wait to go back.

Bahia Principe Escape Ambar: Still a great place but needs some Customer Service on the Management team.

Thanks to our Tripcentral rep for reaching out to us after our trip to see how it went both in writing and for the personal phone call. First off – Let me thank you for your efforts in booking and ensuring all was in line with our tickets, hotel, flight etc. Great job and Jessie Newbigging your one of the reasons we love dealing with Tripcentral and continually come back. Great customer service. Now for the trip. Flight there and back was great and we flew in a nice new plane from [... read more] Airtransat. The Hotel Check IN Horror – My how things have changed with the Bahia Principe Ambar now that Green and Blue have been introduced and not for the better. There was 8 of us, 4 sisters and their husbands. Check-in was in one lobby for the Green and Blue together as the Ambar has expanded and certainly they were overbooked as they asked us to have a seat and wait. We arrived around 5:30 or so and had a Coconut welcome drink. There was nothing else but Beer and a fruit drink to get while waiting to get checked in. Would have loved a real cocktail to start the vacation after the flight or even cold water. My older Sister’s room was not ready – (she booked with a different Tripcentral agent) and the other rooms we had were all in separate villas. I had also emailed the hotel in advance and given them our arrival information so they could prepare and of course they acknowledged they would do their best. Of course we all waited for our rooms together and it was a about two hours and still no room for my Sister. Also as repeat guests we did not get the different color bracelet (it just recognizes you as a repeat customer and they normally give you a gift). We went to the buffet and when we came back, they still had no room for my sister. They gave her a temporary room of her choice for the night and told us to come back at 12:00 noon the next day for new bracelets and the room clarification. We were told the repeat color Bracelets was on order and would be in tomorrow. (Room choice was either close to us with no phone or on the other end of the Resort and in the Green section not the Blue section as requested). She chose the one with no phone of course. I ordered ICE for her and myself from my room (the bellboy did it for us and I heard him repeat both room numbers) I got my ICE and she got nothing. Found out the next morning she waited for 1 ½ hours for ICE. As she had no phone she could not call anyone. My room was great – King bed on the corner – 1st floor like I asked for. Air conditioning a little week but corner units are rumored to be that way. I lucked out on this trip. My one Sister got a room with 2 double beds and a view of a mud hole from her balcony. Another Sister got 2 double beds also. In fact - I was the only King and I booked last. They also had requested King beds. We went back to the check-in Lobby at 12:00 noon and was assured Room change for 2 Sisters would occur. We were advised to go to the Blue Lobby to get the new rooms and they would have the information at 3:00 PM. but told the bracelets are only given to repeat guest after 11 visits. This was after we told them we have been there 5 times previously Just a little believable to me. In fact, as we were waiting in the lobby the Preferred club representative came and asked what was wrong. I informed him and he said the 11 times is news to him. I had also emailed the hotel informing them or our repeated return. At 3:00 PM we went to the lobby for the rooms and the Blue Lobby (where the General Manager told us to go. We found out later he was not the GM at all- his name sounded like “Joanne” ) told us rudely to go the Green Lobby as that is not their Job. We went to the Green Lobby and well they called and argued with the Blue Lobby etc. To spare the added grisly details around 5:00 PM, my sisters got their rooms through the help of one of the butlers. Wow – so really check-in took a day of our vacation. Room Fridge refill – They advertise the room fridge is restocked daily with 3 small oz liquor 2 beer / 2 chips / pop and water daily. That is a myth and a dream come true for those that do get it. The little liquor bottles where not replenished most of the time and when they were it was 2. This was for all of us not just one room and we were all in different villas. My sister also had no beer replenishment on top of the liquor. I did call room service one night and they brought beer but no liquor bottles. My sister found empty little liquor bottles on the back of the top shelf her closet when leaving. Interesting……. The Al A Carte and Buffets - All restaurants were booked in advance as I emailed them for reservations. They were correct and the timings were adjusted to availability but that’s a given. I had no issues with any of the food and enjoyed it all but 5 of our party got stomach upset and of course had to stay very very close to the bathroom. 3 of them missed dinner reservations as some point in the week. We think is was the coconut drink that was in question. The food was excellently presented and the beef is much better than the past visits. The Chateaubriand was simply delicious. The buffets were great for breakfast and lunch with lots of options. Beach and Pool – Was very crowed and now they have a Preferred area for the timeshare individuals. For a good spot you have to get up at 5:45 am for the beach – 6:30 for the pool. Even then, people will put their lounger in front of you if they choose. Not the Hotels fault, just a world of disrespectful people. Overall – We did enjoy this vacation time even though there were issues with the Ambar Blue that they never had before. The weather was not as hot and sunny as normal this time in Punta Cana but it was the beach not the office and the resort was clean. Lots of improvements are needed for the AMBER Blue but the staff that are assisting you day to day are wonderful. We ran into an old friend who has served us each year we have been at the Bahia and he made our morning breakfast amazing each day. We met new friends of his as most of the staff has moved on. It is these workers that make the resort a great place. Too bad about the Check In, the Rude management at the Desk and the want to be General Manager, they could all do with a course in customer service. Ambar does have a butler service but unfortunately no one took the time to explain the options and how they could make our vacation better. As indicated earlier we have been to the Ambar for 5 Adult vacation in the past. This is the first time any issues so it could be just a onetime thing. The other side is that we have been treated so wonderfully in the past and our expectaions are just to high now. Will we return to the Ambar – Yes

Bahia Principe Explore Punta Cana: Grand principi

A very large resort Had a great vacation with my family Grounds were impeccable Service was spot on A little slow going thru customs Took an unnecessary 2 hrs. Food was fabulous Pools great Ocean fun Great golf

Bahia Principe Grand Bavaro: Great resort, friendly staff !

The resort itself was great. Food was awesome, drinks were great, and the bartenders were always very happy and quick to serve you. The only issue we had was with our room itself. For some reason the door wouldn't lock when you shut it, you would have to lift up on the door and slam it shut before it would lock. So when the maids came to clean the room they would leave and not realize it was still open. Other then that issue, we loved the resort and the friendliness of the employees there.

Hard Rock Hotel and Casino Punta Cana: Boaring resort

Its boaring resort. Some of the resturant were under constructions so food was very limited. The crowed were 100% Cople with small kids. Dafenately not a resort to be if you are single and want to party.

Royalton Splash Punta Cana: Memories

The Mexican, Italian and under the sea restaurants were very good and the service was great. We enjoyed the entertainment groups around the pool and in the cafe area in the evening. Very friendly. We had very good service at the beach thanks to Eudes. He went out of his way for us. We took the VIP package, we had a concierge but after the first day, we didn't see him again. Rooms were ok but not very clean. Bed skort was dirty and washroom not very clean. The cleaning lady was ve [... read more]ry good at rearranging and adding towels. That service was good. Breakfast buffet wasn't good, not clean and no good service maybe because of the language barrier. Public washrooms were not clean. Resort needs to review quality assurance.

Paradisus Punta Cana: Nov 24/16 to Dec 1/16 Paradisus Punta Cana

This resort is on Bavaro Beach, approximately 30 minutes from the Punta Cana airport. While this resort is beautiful there were several negative factors that made our vacation less than memorable. I will start with the positive aspects. - stunningly beautiful,wide beach - the hotel itself is lovely, maintained very well, set on lush 40 hectare property -food is of very good quality, with a large variety -given the time of year the hotel was at 50% capacity, which is a definite plus for u [... read more]s (900 room resort) - bar service was friendly and efficient, we never had to wait -our room was cleaned early each day, lots of towels and shampoo etc., and mini bar was well stocked each day Negatives: -there was a problem with our booking and when we arrived at the resort there was not a room for us. After 3 hours and many phone calls, our Sunwing rep. Richard sorted it out for us. At this point we were very tired, hot and hungry . -the air conditioner in our room was not working, it was 26 degrees in our room when we arrived, we called the front desk, and they said they would sent someone, but no one came that night -we left the patio door open the first night since it was so hot in our room, but neither my husband or myself slept very well worrying about an open door on the ground floor. The air conditioner did eventually cool the room down to 21 degrees overnight , and worked well from that point on -the people in the room directly above us woke us up 5 nights out of 7 when they came home from the disco. There was loud music, shouting, slamming of doors, but the worst part was the fighting. Yelling, arguing, and physical abuse, in fact we found the young lady sleeping on our deck bed one morning. We reported this several times to the front desk and they assured us that the security people would take care of it, they had several complaints from other guests in our building. It was not resolved at all. -on our last day our bus was picking us up at the resort at 12:00 pm and we had to make 3 calls to the front desk to have someone help us with our luggage and give us a ride to the lobby. Given the size of the resort walking was not an option. Someone finally picked us up a 11:50 am, we were quite worried we would miss our bus. Each of these concerns on their own would probably not make or break a holiday, but all things combined, there were too many negative issues.

Majestic Colonial Punta Cana Beach Resort: Great Resort

The resort was clean, the food was good, drinks were excellent and the staff went out of their way to make sure you were enjoying yourself. Club upgrade worth it except beach, they need more chairs, beds & better drink service.

Bahia Principe Escape Ambar: Very good

Well cared for and beautiful grounds. The food was excellent. The resort itself is massive but fun to explore. Beach chairs were hard to find if you got to beach later than 9am. Overall it was Avery positive experience.

Bahia Principe Grand Bavaro: Overall Great Stay!

This was my 3rd stay at the Bahia Principe. As usual I had a pretty great stay. The only negative was I feel service has declined a little bit. We ran into more problems then usual on our stay. We travelled with a group of 12. One of the couples with us didn't even have a reservation when we arrived. Although they did get bumped up to the luxury resort (Ambar), consequentially their villa and lobby were away from the rest of us. Two of the couples we were with had broken toilets upon arrival to  [... read more]their room. And a bellhop was banging continuously on our door at 6am one morning. With all that being said, the food was overall pretty good, and all of us were satisfied all week. The pools and beach were always kept clean and the atmosphere was always amazing! The Japanese and steak al la carte were phenomenal and always my favourite!!

Bahia Principe Grand Bavaro: Great Resort - Decent service

Hotel, grounds, pool. beaches, food, drinks, all amazing - no complaints. My only complaint was the service from workers there. It is very evident that no one is ever in a rush. When calls for service were made it took very long to get anything done. Faster, more attentive service would be appreciated. However this was not everyone, some great, friendly workers there as well.

Bahia Principe Explore Punta Cana: very disapointed

the food was very good, and the grounds were very beautiful and well kept. the room cleaning staff were not nice at all and did not clean our room properly all week and not once did she clean our balcony.and our mini bar was not stocked daily..when we asked her to stock it she gave me a dirty look and attitude. also friends of ours that came with us, the cleaning lady they had stole money and her medication. and she has stage 4 cancer. 2 days of our trip was wasted dealing with that, and there r [... read more]oom had a leak and all of there close were soaked. our whole vacation was ruined and we could not wait to leave there. we go to the Dominican every year and this was by far the worst trip.

Sunscape Coco Punta Cana: Amazing Trip with hiccups

The hotel and the staff were great for the most part. Guest services in the main lobby were so helpful with a problem I had with excursions I booked with my tour rep, before my arrival to Punta Cana. Carmelo was exemplary. So friendly, helpful. He and the Via staff were my go-to person for anything I needed during my stay. I had a problem with my room upon my arrival. The VIP CSR assisted with my room change the next day and Carmelo assisted with moving my luggage and helped me get settl [... read more]ed in. Made sure room no issues or concerns like the other room did. Near the end of the vacation, housekeeping slacked, left with no towels, unchanged sheets, needed new robe and toiletries, room was left untidy, and unfortunately I was on twelve hour full day excursions which left me unable to follow up with my concerns and requests for all of the above mentioned to be addressed. The front desk would tell me they would have it rectified. It wasn't. Next day same thing. Then the next day I was leaving, so I didn't bother. I did write a review immediately after my stay. They addressed them and reassured myself, that if I were to return they would offer me compensation. Wish I could say the same for my Sunwing representative. They didn't show up for my welcome meeting. I was left waiting. I left a detailed description of concerns regarding my original room, they contacted myself, said they would keep calling me until they reached me and had received confirmation everything was addressed and resolved. I never heard from them again. Immediately after we discussed the room concerns, they asked if I was interested in booking any excursions, I replied no, as I booked all mine already. They hung up. I was extremely disappointed with my Sunwing representative. I have never experienced anything like that.

Catalonia Bavaro Resort: excellent

Beautiful beach and excellent restaurants. Well maintained property. If you like to go for long walks on the beach, this is not the resort for you because it has no other resort on either side of it. That means the beaches are full of seaweed and it is almost impossible to take long walks.

Bahia Principe Grand Bavaro: Great resort!

The grounds of the hotel are beautiful! Food was great, the buffet had a different theme each night which helped to switch up the food. Rooms nice and updated! Pools and beach absolutely beautiful! Although, they could use a couple more swim up bars! Never had to wait longer than a minute or so for the trolly's taking you from point A to point B. Casino was great and disco very fun, as was the karaoke bar but there needs to be more seats in there and open later! Overall, a great resort.

Bahia Principe Grand Bavaro: Not 5 star

Good value for the money. Not a 5 star tho. Hugh hotel, too far too walk from the beach to the cafeteria. Yes I felt like it was more a cafeteria than a buffet. For the amount of people the resort can handle there aren't enough buffets, only one for dinner. One has to wait in line to be seated in the buffet (something I have not experienced before in my travels).

Majestic Colonial Punta Cana Beach Resort: Awesome trip

We had an incredible vacation. The facility was magnificent, the employees were very friendly and attentive, the food was a gastronomic indulgence. We would have enjoyed more sun, but we chose to go in November. I would suggest bringing US dollars and not pesos. \Everything is price in us dollars so easier if you have the right currency. I definately recommend this resort to anyone! I would love to go back.