Our Verified Customer Rating 3.4

Our Verified Customer Rating 3.4

(977 Reviews)

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Bolim  - 

Verified Purchaser

Occidental Arenas Blancas: Great location

Great location, beautiful beaches. Food was not amazing, but not bad. I had plenty of options and was never hungry. Bar service could use some customer service training. I upgraded to the ocean view room and it was spaceous and had a gorgeous view. No pool bars, and I never used the pool.

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Rast  - 

Verified Purchaser

Club Kawama: Club Kawama

i have been to this resort several times. the reason i keep going back is because of the staff and how they make it like my second home.food is good as you will get in cuba. the beach is fantstic, entertainment great, lots to do 5 minute walk to downtown

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Winmil  - 

Verified Purchaser

Occidental Arenas Blancas: exellent all expectations met or exceeded!

Grounds great, food good, diverse and plentiful, staff friendly, helpful, patient with some of the obnoxious guests, beach fantastic. Feeling of being able to do what you want on the resort, and off. Close to town, bars, restaurants, shopping, etc.It has it all. I felt good to give tips but not obliged. Havana aggressive about soliciting tips.

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Lise07  - 

Verified Purchaser

Club Kawama: Worth the price we paid!

Stayed at Club Kawama from February 7 thru to February 14/15. Travelled with my girlfriend and we are both in our 50's. I'll be honest, I wasn't expecting much from the reviews I read. Let me tell you, we had an amazing time! The staff and people there were very friendly and the hotel was very clean. They are constantly cleaning the pool area, halls, rooms, etc. The beach is a must see! Beautiful turquoise water and soft sand with a beach bar too! Our rooms were very clean and the mattresses on  [... read more]

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SFair  - 

Verified Purchaser

Occidental Arenas Blancas: Had a beautiful time

This was my second time to Cuba, and I travelled by myself both times. The hotel room exceeded my expectations and was much nicer than the hotel I stayed at last year. The room was clean, bright, large and I had a lovely balcony. The staff were extremely friendly and the pool and beach areas were all well maintained. Short walk to the bars on the main strip. Nothing is ever perfect in Cuba, but for the money, the experience was very positive. Staying at Arenas Blancas, I could also take advantag [... read more]

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Rad_mona  - 

Verified Purchaser

Club Amigo Ancon: well worth the visit!

The resort was excellent for kids and adults! I loved that they didn't undermine the kids but had everyday activities for them wee ones! Only down was the coral on the beach. It was so hard to walk on, I wish they would clear it up. Food was by far the best in Cuba!

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EasyBreezy  - 

Verified Purchaser

Club Kawama: Sub par resort.

Dirty Rooms. Unfriendly and not helpful staff. Paid for room safe, it had no door. They tried to refuse a refund. They over booked the resort while there. Nice beach. If staying here, upgrade to a villa!!!

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Harlibroad  - 

Verified Purchaser

Club Kawama: Historic Resort!

At 83 years of age, we feel it has stood the test of time. We very much enjoy the sprawled out spaces & the remote feeling of being alone on the beach. Food has improved. Love the employees & cannot wait for our next visit!

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Sandy  - 

Verified Purchaser

Club Karey: Historical

Room ok, Grounds ok, Washrooms in Public Areas dirty, no toilet seats, toilet paper or water to wash hands, Pool Bar staff very unfriendly and slow, Other staff very obliging and willing to help, Buffet Food always cold.

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Eggsmith3  - 

Verified Purchaser

Occidental Arenas Blancas: Great Resort

Staff worked constantly to keep all areas clean and tidy. I slipped on my first night because a drink had been spilled on the floor, it was then quickly cleaned up. Supplies (toilet paper) sometimes not restocked after advising bar staff at pool 3 times. Cleaning of the room was excellent and timely. Beautiful beach, good beach service. Reception and money exchange fast and courteous. I enjoyed the food, I had not expected it to be so good!

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Bibi  - 

Verified Purchaser

Occidental Arenas Blancas: Welcomimg and friendly

Me and my family just returned from a wonderful vacation at this resort. We had heard so many stories of Cuba, so we went with very low expectations and had an amazing surprise. Rooms were clean and spacious, the air conditioner worked well and fridge was stocked daily. Towels were adequate. The only thing I can think of to improve the room would be a tub mat. The front desk staff were very efficient and pleasant. Meals were good, an interesting selection of foods to choose from. My personal fav [... read more]

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Yeahmonster  - 

Verified Purchaser

Club Kawama: Good times

Excellent value. The food was surprisingly good. The rooms are very basic but work well. Staff becomes friendly after being there a while or after they receive some tips. A lot of repeat guests there.

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Cricrit  - 

Verified Purchaser

Club Karey: Great beach

The beach location couldn't get ant better. Kite surfing possibility Pool area nice. Simple, clean. Who wants to gain weight on vacation anyways. The second week the moustiques were out. Hospitable and friendly.

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Buttonhole  - 

Verified Purchaser

Occidental Arenas Blancas: Amazing beach & great location!

Overall the grounds, Lobby Area, Bars & Pools are beautifully kept as well as very clean. Our Superior room had a king bed, flat screen & huge balcony. Buffet food was adequate but plentiful. The Mexican Restaurant served excellent food. Buffet at the sister resort Solymar was a better choice of food & outstanding service! Entertainment was plentiful & we ruled the Disco one night. Something to be said about toilet seats or lack there of especially in the Women's Lobby Washroom during our recent [... read more]

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Chacha  - 

Verified Purchaser

Club Amigo Ancon: 3 star Hotel on a 5 star Beach - Perfect!

We picked this hotel because we wanted to visit Trinidad. We would definitely recommend the Superior Ocean view rooms that are right on the beach. We have been to Cuba many times and enjoy the music, dancing and the authenticity of this country. Food was good at the buffet and excellent at the 3 à la carte restaurant. The coffee bar was the highlight of the mornings and late afternoon.

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Lady with the white hat  - 

Verified Purchaser

Club Karey: No frills

My expectations were exceeded. Same sun, beach, weather, airport/ bus and Cuban hospitality, as a higher star. Less frills...minimal evening entertainment(2 good shows), 2 bars ( lobby one the better) clean large room w tub:) occasional hot bath:) brought my own plug and screen guard for sink , in case I drop something in sink. Mosquitoes and critters , but as Rene the bartender proclaimed ' What do you expect??! It's a tropical country' I of course brought bug spray and wore pants at night:) Be [... read more]

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Lyn17  - 

Verified Purchaser

Club Amigo Ancon: Some excellent Services

Hector at the pool bar is a perfectionist with his bar tending skills, mohito's, Sangria and Pina Coladas were spectacular. Truly an artist! Also the coffee bar and beer bar were exceptional as well. The main dining room is too hot and stuffy

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Tomhas  - 

Verified Purchaser

Occidental Arenas Blancas: Above Average Resort 3+

The grounds were lovely. A very old cactus (The Veteran) is on the premises. The beach is immaculate (Antigua standard). The pool is lovely though shallow, and very large. No swim up bar. The food is above average for Cuba. The fish is excellent. Fresh fruit and vegetables. Mojitos not always available due to a lack of mint at each bar. Pool bar closes too early. Access to Barceló Solymar a bonus. Gym is run down but functional. The toilet in my room required repairs, as did my bathtub which di [... read more]

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Rogerry  - 

Verified Purchaser

Roc Barlovento: Staff and Grounds

Excellent staff and service. I will go there again. Hotel rooms are fair but only used to sleep and shower. Food ok. Grounds are beautiful. Entertainment and staff different every night. Some day time activities.

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Dteskimo  - 

Verified Purchaser

Roc Barlovento: Worth less than I paid

Fifth time you Varadero, but this resort is not what we were expecting. We know the food is not spectacular in Cuba, and we know they have a hard time getting parts to repair things, but it seems that the management is pinching pennies and not willing to give guests their moneys worth. Half the beach loungers need to be replaced, the recently closed beach bar needs to be reopened, the waterfall at the main pool needs to be fixed, and the rooms will not be nice until they are ALL fully renovated. [... read more]

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