Great resort

Great value for money. the staff are fantastic rooms are large, beautiful, and spotless! All the food was great our favourite was the beach bbq for lunch and we loved that you did not have to leave the beach to eat or go to the bar as it is all right there. If I had to think of a negative comment which is difficult to do, it would be the coral on the beach but it was easy to get over, also they need a new toaster for breakfast ..

Memories

clean nice rooms. a few minor problems that were rectified quickly after being informed. better to have food that is cooked in front of you. buffet was questionable.pools were great but the beach wasn't the best. too many rocks

Great Cuba vacation

this was our first time in cuba and we knew what to expect from reading other reviews. the rooms were clean and comfortable but the resort is very spread out, so expect some walking if you are in the outer buildings. the food was ok with lots of selection. service was great most of the time, except when there was a crowd around the lobby bar. they had entertainment every evening that ranged from great to just ok, depending on the show. the ocean was beautiful but there is lots of coral that they [... read more] grind flat but there are still some rough spots, so bring water shoes or wear your sandals in the water. overall we had a great time, but don't expect it to compare to 5 star resorts in other countries.

Very nice

excellent vacation ,had a great time with wife , family and in laws, food was great,service was great,rooms were a little far off from main buffet but didn't mind afterward because at night time it was the quietest

Nice resort - good value

Everything went off without a hitch. Paid a little extra for diamond club and weren’t disappointed. From the bus to the resort to the bus back everything was as advertised. We did not have a single issue. I would rate this hotel as a new 4 star with good food and ok beach. For the money very good value.

Absolutely fabulous!

From the front hotel reception, to the grounds and the rooms, it was lovely. The buffet was delicious and there was always something for everyone. The whole resort was very clean and the staff were very friendly and helpful.

Memories Flamenco Beach resort

I went to this resort with my 11 year old son and we both had a great time. The only thing I wasn't happy about was that there isn't much activities or excursions for children his age. But we still had a great time and he didn't seem to mind, we both went swimming every day either at the beach or pool. Food was ok, resort and staff were awesome.

The best I've ever experienced!

The bad: ... Nada! The good: From the moment you arrive until the moment you leave, you are made to feel as if you are family. Staff outstanding, v. good service, food v. good. A real dream come true!

Disapointing

The rooms were great and very clean. The beach was not nice at all. It was very rough to get in and out of the water due to all the coral. Because of the coral the beach is no very big and extremely crowded, we had to go for a swim and then go back to the pool area to sit, where there was not enough shade.

Need some improvement

Don't get me wrong this is a great resort, they checked us in on the bus so when we arrived, had our welcome reception and were given the keys to our rooms, we arranged this trip for 15 people and wanted everything to go good. The first few days it rained part of the day, I've been to Cuba before and expected a fun time but understand that weather change's that. I love to get involved with activities and after a few day of no entertainment I was starting to wonder if they had any at all. Managem [... read more]ent decided 2 days in a row not to open the pool bar and there were no entertainers to be found, that's when we had enough and complained to management. The entertainment only got started after 3 day's at the resort, we felt like we only vacationed for half the week at full price. This resort needs to pay more attention to why people vacation in the first place, if I wanted a quite resort I would asked for one. We did make the best of the remaining few days, our group was the most involve in all the activities and at the end of the vacation was known to all the other guests ( I myself was voted the sexiest man on the resort :) ) If management paid more attention to the entertainment staff I would of recommended this resort. I think the only way I would travel to this resort again would be if it was free. The food was good for Cuba and the resort was clean.

Everything you would expect from a 5 star resort

very clean, cute landscaping, friendly staff. Food: amazing, there is something new and delicious everyday. Beach: clean, no shortage of lounge chairs Bars: friendly and efficient bartenders Housekeeping: very clean rooms

Great Resort with a great value!

We stayed at this resort for a week in early June 2014, 3-4 sunny days and 2 cloudy days with frequent rain patches! In total, I am very happy with the service and quality delivered regarding the very affordable price for the full package. The staff were super nice and helpful. The entire resort was recently renovated so the room and facilities were clean and like brand new. We were provided safe and cool drinks in the room with no need to pay extra fee. And about the beach, Cayo Coco has one of [... read more] the most gorgeous beaches in the Caribbean so needless to say, the beach area was really amazing! It was all transparent water with white sand and a bunch of yellow and silver fish swimming around you! The variety of drinks compared to my past Caribbean experiences was more; however, I was expecting a better variety of food and snacks in the main buffet. The drinks were not too sweet and the taste was authentic and the main bar was open 24h serving a wide range of domestic and imported cocktails and drinks so it was another plus for this resort. I loved what they called Pina Colada! The taste of dairy products was also so natural that worth trying. This resort is located in a remote area and the closest urban location is a small town called Moron which is almost 45mins drive so if you want to avoid a hectic and busy neighborhood, relax and enjoy the beach, go to Memories Flamenco Beach Resort! You would never be regretful.

“Great vacation with some disappointment”

I stayed in this hotel from may 29 june 5.Overall the hotel is excellent.This resort has one of the most beautiful landscaping in Cuba.The service, room , entertainment ,beach ,was very good.The food was like everywhere in cuba.I was just disappointed with the store service and money exchange.My advise if you buy something in the store check your change before you living the store.Some reason sometimes they give you back less than have to.The cigars dont have a price tag and when i but a pack of [... read more] small cigars the lady cover with her finger the barcode and try to scan it and she say cannot scan but this cost 8 CUC so i paid and left.After i find out another person paid 6.50.The cigars cost anyway too much 22 CUC one cigar at the airport you can buy for 15CUC.Another day i went to exchange the CAD to CUC and the lady at the bank told me the rate is 81 for 100 cad and dont show me on the computer screen she "cant turn on because broken" .Another day a man was there which was very helpful and he show me on the screen the exchange rate which was 84.5.So if you change your money ask about the rate. Overall i like this hotel.

Nice Resort

A very nice resort. Rooms were spacious, clean and the beds were comfortable. Our room was in one of the buildings furthest away from the main lobby, but the distance wasn't far from any of the public areas on the resort. We loved the beach and were able to get the same spot each day. We were always up early and were able to reserve the same chairs under the trees. The water was fantastic and the beach was beautiful-long and great for walking. The food in the buffet was good and there was a lot  [... read more]of selection. They made the best omelettes and excellent pasta. Fairly isolated so not much sight-seeing. We rented a taxi for a half day and enjoyed see the area. If you decide to do this make sure you specify that the driver must be able to speak english. Our driver could only speak enough english to get by. This is a decent resort but nothing fancy. I would definitely go back to this resort and recommend it to people who love Cuba.

Memories Flamenco Beach Resort

The ground are very nice and people very friendly, nice employes , public areas are very will kept , looking good. The beds are very comfortable in the lovely rooms, with air condoning , T.V , and phone. Dining in the resort we had numerous places to go to , dress up dress down, food is good everywhere you go. Lots of games and entertainment, to join in and enjoy. I would do it again. Thanks Donne

Fabulous resort

Great place for family to create memories. This resort lived up to it's name. Kids area was fantastic & the staff made me feel secure to leave the grands kids with whille I dove into a novel. Food was delicious @ buffet & a la carte Asian. Beaches were awsome & the property very clean. Improvements could be more efficient beverage & bottled water supply, more towels in rooms. There was abit of mold in our bathroom by the tub.

Great resort for couples and families

The service at Memories was excellent. The manager of the hotel meets with all the guests and really cares about your stay. The rooms were very spacious, new and comfortable. The staff were all wanting to please their guests. Lots of multi generational families were having a great time. The food was really good. We loved the fish and seafood served on the beach. We went horseback riding on the beach and had a great time. The only complaint about Cayo Coco is there is no village life nearby.

Not rated as per sunwing book

After checking luggage and waiting we approached the desk again to ask why we coulndt go thru the next area. Person didnt know she checked her computor and said plane late here is voucher $15. the voucher was enough to buy 2 coffee's after all your in the most expensive airport on earth. 5hrs later plane left only to tell us in the air tha tthe airport in cayo coco will not be open they will have to land in santa maria. having travelled there twice we wanted closer to airprot not another 2 hr ri [... read more]de to resort. so in snata maria at 3 am bus finally arrives to bus us over to our resort another journey in its self(not impressed) and dont beleive this is the best sunwing could do. bus stopped half way after 2.5 hrs for a washroom break in the middle of town no washroom bushes and patio.(Discusting) dont do this in my country and now they want you to do it in cuba, come on people show respect! Bus finally gets to resort front desk persons are rude. the room we had smelt like barf so i phoned desk they cant help. so we go back to desk ask for manager he not around(he was never aorund all week for anyone to speak to) finally after an agruement are room was cleaned. pools were great and the bartenders saved the week aske dif things are ok-we gave our list of complaints and said manager not aorund very upsetting. this was our second trip to cayo coco different hotel in cuba we have stayed at two memories and wont go back. pay more and go iberostar where the maager welcomes you speaks each day with people he bends over backwords helping to make sure every person has a great time! departure form memories in lobby like at heard of cows all the airplane people wait for buses and long line ups. finally we find the diamond bus (this was the only thing that the extra $100 got you) they ran out of the premuim liquors etc on day two. remember we lost the whole night. sunwing gave out another voucher $75 for future travel ok but if you you it at resort $25 was taken away not sure if that was the tip for booking our trip or if sunwing told them to take away again from the people. bad in every sense of the way! over all i would never recommend this report no shade, beach rocky, staff misserable other then bartenders at family pool.

Extra Special Treatment

My Stay at Memories flamenco...was Fantastic, The staff bent over backwards to make sure of that . They were friendly and very helpful ..at one point of my stay a young man had watered a plant ,Not realizing the water leaked out on to the floor and i happened to wipe out and thought i broke my hand and foot they were right there making sure i was OK , brought me ice , pills for pain etc ...i was amazed at how well they handled every thing . They also come to see me every day to make sure i was O [... read more]K ..So the service was awesome ..the food was awesome ..I cant complain I give them a 10 out of 10

Memories Flamenco - A Wonderful Vacation!

Gorgeous beach and a beautiful board walk (makes for great photo ops)! Service was impeccable, great staff. The shows were well put together and very entertaining. Overall a great experience, made all the better by the helpful staff at Trip Central for helping us book everything!